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Travel Advisory: Hurricane Irma


In response to Hurricane Irma, Air Canada is operating a total of 24 additional flights to bring customers home early from the Dominican Republic (Puerto Plata, Punta Cana, Samana), Florida (Fort Lauderdale, Miami, and Orlando), Cuba (Varadero, Holguin, Havana and Cayo Coco), Antigua and Providenciales, as well as larger aircraft with more seats for flights from the region, including Havana and Nassau.

With these additional flights and larger aircraft, Air Canada will have flown over 6,000 seats northbound in addition to its regular schedule over the three-day period from Tuesday, September 5 to Thursday, September 7.

In addition, Air Canada has implemented a goodwill policy for customers whose itinerary includes a flight impacted by the path of the hurricane.


Air Canada has evacuated passengers out of the following areas:


September 5: Antigua

- Departure from Antigua to Turks and Caicos AC21111


September 5: Turks and Caicos

- Departure from Turks and Caicos to Toronto AC2111


September 6: Dominican Republic

- Departure from Puerto Plata to Toronto AC2112
- Departure from Puerto Plata to Montreal RV1996
- Departure from Puerto Plata to Punta Cana RV1993
- Departure from Punta Cana to Montreal AC2114
- Departure from Punta Cana to Montreal RV1994
- Departure from Punta Cana to Toronto RV1990
- Departure from Punta Cana to Toronto RV1993
- Departure from Samana to Toronto RV1991


September 6: Florida

- Departure from Fort Lauderdale to Montreal RV1995
- Departure from Fort Lauderdale to Montreal RV1631
- Departure from Fort Lauderdale to Toronto AC1628
- Departure from Orlando to Toronto AC2169


September 7, 2017: Cuba

- ZX1781: Departing from Cayo Coco at 12:15 to Montreal
- ZX1779: Departure from Cayo Santa Maria at 12:40 to Toronto
- AC2020: Departure from Cayo Santa Maria at 11:10 to Toronto
- ZX1785: Departure from Cayo Santa Maria at 14:40 to Toronto
- RV1753: Departure from Havana at 7:45 to Toronto
- ZX1783: Departure from Holguin at 11:30 to Toronto
- ZX1741: Departure from Varadero at 11:20 to Toronto
- ZX1747: Departure from Varadero at 19:05 to Montreal


September 7, 2017: Nassau

- RV1817: Departure from Nassau at 20:00 to Toronto
- AC2017: Departure from Nassau at 20:00 to Toronto

 



Air Canada has provided extra capacity to the following destinations:


September 7, 2017

- RV1995: Departing from Fort Lauderdale at 15:00 to Montreal
- RV1999: Departure from Fort Lauderdale at 23:15 to Toronto
- AC1628: Departure from Fort Lauderdale at 17:00 to Toronto
- AC1631: Departure from Fort Lauderdale at 21:00 to Toronto
- RV1997: Departure from Miami at 18:15 to Toronto
- AC2115: Departure from Miami at 11:00 to Toronto
- AC2116: Departure from Miami at 19:15 to Toronto
- AC2117: Departure from Orlando 18:30 to Montreal


Air Canada is reviewing capacity requirements and working with Air Canada Vacations to ensure we have sufficient capacity to bring our customers home safely.



Air Canada will also evacuate passengers that are in the trajectory of Hurricane Jose.

September 8, 2017

- AC2061: Departing from Antigua at 13:30 to Toronto



For customers travelling to the Dominican Republic

For customers who have planned to travel to the Dominican Republic with a scheduled departure on Friday, September 8, 2017, please note that all flights are being canceled. For customers who have planned travel to Samana on Saturday, September 9, 2017, please note all flights are canceled. Your file will automatically be eligible for rebooking at a later date. We are unfortunately experiencing a higher number of calls at this time.

Affected customers may rebook an alternate Air Canada Vacations package by October 15, 2017 for travel anytime. Customers are responsible for any price differential resulting from selection of a higher-priced alternative. This policy applies to scheduled departures as indicated above only.



For customers travelling to Cuba

For customers who have planned to travel to Varadero from today until September 30, 2017, please note all flights are canceled.

For customers who have planned to travel to Holguin from today until September 19, 2017, please note all flights are canceled.

For customers who have planned to travel to Cayo Guillermo, Cayo Coco, Cayo Santa Maria, or Santa Clara from today until October 31, 2017 inclusive, please note all flights are canceled.

Your file will automatically be eligible for rebooking at a later date. We are unfortunately experiencing a higher number of calls at this time.

Affected customers may rebook an alternate Air Canada Vacations package by October 15, 2017 for travel anytime. Customers are responsible for any price differential resulting from selection of a higher-priced alternative. This policy applies to scheduled departures as indicated above only.



For customers travelling to Fort Lauderdale, Miami, Tampa and Orlando

For customers who have planned to travel to Fort Lauderdale, Miami, Tampa and Orlando with a scheduled departure for September 11, 2017 and September 12, 2017, inclusive, please note that all flights are being canceled. Your file will automatically be eligible for rebooking at a later date. We are unfortunately experiencing a higher number of calls at this time.

Affected customers may rebook an alternate Air Canada Vacations package by October 15, 2017 for travel anytime. Customers are responsible for any price differential resulting from selection of a higher-priced alternative. This policy applies to scheduled departures as indicated above only.



For customers travelling to Great Exuma - Bahamas

For customers who have planned to travel to Great Exuma with a scheduled departure on September 10, 2017, please note that all flights are being canceled. Your file will automatically be eligible for rebooking at a later date. We are unfortunately experiencing a higher number of calls at this time.

Affected customers may rebook an alternate Air Canada Vacations package by October 15, 2017 for travel anytime. Customers are responsible for any price differential resulting from selection of a higher-priced alternative. This policy applies to scheduled departures as indicated above only.



For customer travelling to Antigua

For customers who have planned to travel to Antigua with a scheduled departure for Saturday, September 9, 2017, please note that all flights are being canceled. Your file will automatically be eligible for rebooking at a later date. We are unfortunately experiencing a higher number of calls at this time.

Affected customers may rebook an alternate Air Canada Vacations package by October 15, 2017 for travel anytime. Customers are responsible for any price differential resulting from selection of a higher-priced alternative. This policy applies to scheduled departures as indicated above only.



For customers travelling to Nassau

For customers who have planned travel to Nassau on Saturday, September 9, 2017, and Sunday, September 10, 2017 please note all flights are canceled. Your file will automatically be eligible for rebooking at a later date. We are unfortunately experiencing a higher number of calls at this time.

Affected customers may rebook an alternate Air Canada Vacations package by October 15, 2017 for travel anytime. Customers are responsible for any price differential resulting from selection of a higher-priced alternative. This policy applies to scheduled departures as indicated above only.



For customers travelling to Turks and Caicos

For customers who have planned travel to Turks and Caicos on Saturday, September 9, 2017, and Sunday, September 10, 2017 please note all flights are canceled. Your file will automatically be eligible for rebooking at a later date. We are unfortunately experiencing a higher number of calls at this time.

Affected customers may rebook an alternate Air Canada Vacations package by October 15, 2017 for travel anytime. Customers are responsible for any price differential resulting from selection of a higher-priced alternative. This policy applies to scheduled departures as indicated above only.



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Air Canada Vacations is monitoring developments on a regular basis. Additional updates will be provided on aircanadavacations.com as new information arises. Customers can also call toll-free: 1 800-296-3408.


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Air Canada Vacations is respecting the goodwill policy implemented by Air Canada for customers who purchased tickets no later than September 4, 2017.

Eligible rebooking periods can be found on Air Canada's Travel News and Updates page.

Air Canada is continuing to follow the situation after the passing of Hurricane Irma. Scheduled flights that are not included in the goodwill policy found on Air Canada's website are going ahead as planned. We will continue to update this travel advisory as we receive news from the impacted locations.