Important Information: Update on flights operated by Boeing 737 Max


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Air Canada Responds to Transport Canada's Closure of Canadian Airspace to the Boeing 737 MAX Aircraft

March 26, 2019


Air Canada confirmed today that it will comply immediately with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations until further notice.

As such, Air Canada Vacations' cancellation and rebooking policies are in place for affected customers. In collaboration with Air Canada, we are working to rebook impacted customers as soon as possible, but given the magnitude of Air Canada's 737 MAX operations, customers can expect delays in rebooking and in reaching Air Canada Vacations' call centres. We appreciate our customers' patience.

Customers are further advised to check the status of their flight on aircanada.com prior to going to the airport.

We fully support this decision and will continue to work with Transport Canada towards a resolution of this situation as soon as possible.


What should I do right now?

As changes are finalized in the flight schedule, customers whose flight times or flight numbers have changed can verify this information on the Air Canada app or the "Flight Status" tab on aircanada.com.

If you are travelling soon, you can also contact our Customer Care team at 1-800-296-3408 or call your travel agent. If you are travelling in a group, please communicate with your Groups coordinator. Please understand that priority is being given to customers travelling within the next 72 hours.


Alternate Travel Plans

If you currently have a reservation for a flight that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

Customers and travel agents wishing to make voluntary changes, space permitting, to travel itineraries can call: 1-800-296-3408. If you are travelling in a group, please communicate with your Groups coordinator.


Can I change my reservation to fly on a different aircraft?

We have complied with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations so, until further notice, your flight will not be operated by the Boeing 737 MAX.


Will Air Canada Vacations cover my out-of-pocket expenses such as additional accommodation costs that I may incur as a result of these disruptions?

Our normal protocol for irregular events which are out of our control is in effect.


Flights Operated by Air Transat of Behalf of Air Canada

I've been rebooked on an Air Transat flight. Where should I go?

We have been working to ensure we live up to our promise to get our customers to their destinations with as minimal disruption as possible.

In order to deliver on this, we have contracted other airlines with capacity to help carry our customers on a temporary basis. As such, please note that the following flights will be operated by Air Transat:

 

Between March 20 and March 31, 2019:

  • AC 301 Montreal to Vancouver
  • AC 302 Vancouver to Montreal

If your travel itinerary has been impacted by this change, please click here to learn more.

 

Between April 1 and April 30, 2019:

  • Montreal to Cancun: AC2426 replacing ZX1882
  • Cancun to Montreal: AC2427 replacing ZX1883

 

We understand this is a change of service and there are several options available to you:

Fly with your new scheduled flight: If you wish to continue to travel on your new scheduled flight, no further action needs to be taken at this time. We invite you to visit the Air Canada website for details regarding the check-in and airport process.

Rebook on another flight: All Air Canada Vacations change fees will be waived however new applicable rates will apply for any destination and/or date change.

Cancel your flight: Without penalty, for a full refund.

 

Why choose Air Canada Vacations?

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