Before you leave Canada
It is your sole responsibility to ensure that you - and any child travelling with you - have all the travel documents necessary to enter in, or transit through, each country on your itinerary. Please ensure you verify the requirements for each country as the required documents for the outbound portion of your travel may differ from those required on the return.
Please refer to aircanada.com for complete information on travel requirements.
Please refer to aircanada.com for Baggage Information.
Your arrival at destination
Transportation from the airport:
There are various options for travel to your hotel depending on your budget and flexibility. The airport is very wll served by public shuttle buses and taxis. Car rentals are also available
Transfers are not included.
Hotel check in
Upon arrival at your hotel, please identify yourself at the front desk with your Air Canada Vacations voucher. You will then be assigned your accommodation. The majority of hotels’ check in is at 3 p.m.
Your departure from destination
Please inquire about last minute changes at the hotel front desk.
Hotel check out
Hotel check-out times may vary depending on the property but generally you must vacate the room by 12 p.m. (noon).
Duty-free shops are located either at the airport or in town. After an absence of 7 days or more, Canadian residents are permitted to return with a maximum of CAD $750 of merchandise per trip without paying duty. Each time you leave Canada for at least 48 hours, you are eligible to declare up to CAD $200 of merchandise. A written declaration may be requested. Each adult is allowed 1.1 litre (40 oz.) of liquor and one (1) carton of cigarettes. If you include cigarettes, tobacco sticks and loose tobacco in your personal exemption allowance, only a partial exemption will apply. You will have to pay a minimum duty on these products unless they are marked “Canada - Duty paid”. Canadian made products sold at a duty-free shop will be marked in this way.
Airport check in
Procedures are the same as for departure from Canada.
During your holiday
For inquiries relating to extension of stay or change or hotel changes, contact Air Canada Vacations Customer Care:
You can ask for a doctor or a dentist through your hotel. Keep all your receipts.
Business hours: Monday to Friday from 8 a.m. to 12 p.m. (noon) and from 2 p.m. to 4 p.m. Bear in mind that most hotels will exchange currency and traveller's cheques, but at higher rates than banks, and in limited quantities.
The currency in Guadeloupe is the Euro whose value is quoted in the business section of major newspapers. Traveller's cheques are equally honoured.
Long distance calls
Please note if placing a call from your hotel room, to ask the hotel operator about connection service charges. Using a pay phone will avoid these service charges from the hotel.
International credit cards are generally honoured in most hotels and restaurants.
Stores are open from 9 a.m. to 12:30 p.m. and from 3 p.m. to 6 p.m., Monday to Friday as well as Saturday morning. You can buy French perfume, wines, lingerie and local handicraft. Fashion boutiques are on Frébault, de Nozières and Schoelcher Streets. Some stores offer a discount to customers who pay by traveller's cheques or credit card.
Prices for taxi excursions and transfers vary according to vehicle, time, etc. Prices are high. A 40% supplement is charged in the evening. We suggest that you agree on the exact fare with your driver before leaving (cabs are not metered). Bus service is not expensive and available throughout the island.
Air Canada Vacations and AVIS* offer you the possibility of a car rental.
*Renter must be over 25 years of age and possess a valid driver’s license and a major credit card.
Optional excursions are a great way to enhance your Air Canada Vacations holiday. Choose from a wide variety of activities and excursions available at your destination.
Most hotels and restaurants add a service charge of 10% to 15% to the bill. If not, tipping is at the client’s discretion.
Tap water is safe to drink.
Local power is 220 volts, a/c, 50 cycles. We suggest that you bring your converter and electrical adapter (120 volts).
French and Creole
When it is noon in Guadeloupe, it is
12 p.m. (noon) in Halifax
11 a.m. in Montreal or Toronto
10 a.m. in Winnipeg
9 a.m. in Calgary
8 a.m. in Vancouver
The above times are for the winter season only ; it does not take into account Daylight Savings time.
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