Important information: Update on flights operated by Boeing 737 Max and flights operated by other airlines on behalf of Air Canada



  • Please correct the information below before you continue.
  • Enter the first 3 characters of:

  • City name
  • Airport code
  • Airport name
  • No results found...
  • Enter the first 3 characters of:

  • City name
  • Country name
  • Airport code
  • Airport name
  • Hotel name
    • I am flexible with my destination

    • All Cuba
    • All Dominican Republic
    • Top Mexico
    • All Costa Rica
    • All Hawaii
    • All Jamaica
    • Top Europe
    • Top United States
    • All South
    • Top Caribbean
  • No results found...
  • Please correct the information below before you continue.
  • You can not select a same traveller more than once.
  • Child's age: Enter a valid entry

Room 1

yrs old
yrs old
Room

For more than 10 passengers please visit the Groups page.

Cancel


Overview

Hotel description:

Gourmet fare at breakfast, lunch and dinner. Large and inviting lagoon-like pools. Direct access to 1,600 feet of pristine white-sand beach. And plush Jacuzzi suites with up to two bedrooms - some of which even come with their own pool. That's what it's like to stay at Grand Velas Riviera Maya, the only family-friendly all-inclusive resort in the Mexican Caribbean to receive the prestigious Five Diamond rating.


Check in:
03:00 PM
Check out:
12:00 PM
Number of rooms:
539
Number of floors:
4
Year built:
2008

Location

  • Riviera Maya 
  • Beachfront
  • 50 kilometres from Cancun Airport
  • 5 minutes from Playa del Carmen

Address:

Carretera Cancun-Tulum Km 62 Quintana Roo Mexico 77710

What's included

Meal & beverage plans

All Inclusive

  • Breakfast, lunch and dinner a la carte or buffet at Bistro (ages 16 & older), Azul and Chaka Restaurants
  • Dinner à la carte at Frida, Lucca, Piaf (ages 12 & older), Sen Lin Restaurant & Bar and Cocina De Autor (ages 12 & older)
  • Premium domestic and international beverages throughout resort
  • In-room mini-bar refreshed daily
  • 24-hour in-suite dining

Additional inclusions

  • 24-hour personal concierge
  • Pool & beach concierge
  • Beach and poolside waiter service
  • Wi-Fi (some conditions apply)
  • Baby Concierge services including bottle sterilizers, high chairs, cribs, strollers, bottles, baby bath tubs and more!
  • Parking lot & valet parking
  • Hotel taxes & gratuities

Accommodations

Additional fees might apply

Zen Grand Suite Nature View

Bed size(s): 1 king-size bed or 2 queen-size beds
Rooms: Private terrace with jungle views, Full bathroom with Jacuzzi tub, Sitting area
Air-conditioning: Yes
Internet: WiFi

Room facilities
42" flat screen cable television, DVD/CD players, iPod dock, Private line/wireless touch-screen telephone, In-room laptop-size safe, Daily-stocked minibar, Nespresso coffee maker, Hairdryer, Iron & ironing board, Umbrella, Daily turn down service, Walk-in closet, White Goose Down Comforters, Pillow menu, Vanity mirror & scale, L'Occitane bath amenities, Bathrobes & slippers

Occupancy:  1 - 3 adults; 3 adults plus 1 child plus 1 infant; 2 adults plus 2 children plus 1 infant.  Maximum occupancy of 4 people plus 1 infant.

Extra beds and cribs, if required, will be subject to availability at the hotel.

Zen Grand Pool Suite Nature View

Bed size(s): 1 king-size bed or 2 queen-size beds
Rooms: Terrace overlooking jungle with private plunge pool, Full bathroom with Jacuzzi tub, Sitting area
Air-conditioning: Yes
Internet: WiFi

Room facilities
42" flat screen cable television, DVD/CD players, iPod dock, Private line/wireless touch-screen telephone, In-room laptop-size safe, Daily-stocked minibar, Nespresso coffee maker, Hairdryer, Iron & ironing board, Umbrella, Daily turn down service, Walk-in closet, White Goose Down Comforters, Pillow menu, Vanity mirror & scale, L'Occitane bath amenities, Bathrobes & slippers

Occupancy:  1 - 3 adults; 3 adults plus 1 child plus 1 infant; 2 adults plus 2 children plus 1 infant.  Maximum occupancy of 4 people plus 1 infant.

Extra beds and cribs, if required, will be subject to availability at the hotel

Ambassador Suite Ocean View

Bed size(s): 1 king-size bed or 2 queen-size beds
Rooms: Private terrace with ocean views, Full bathroom with Jacuzzi tub, Sitting area with sofa.  Rooms with great location near Kids' & Teens' Club
Air-conditioning: Yes
Internet: WiFi

Room facilities
42" flat screen cable television, DVD/CD players, iPod dock, Private line/wireless touch-screen telephone, In-room laptop-size safe, Daily-stocked minibar, Coffee maker, Hairdryer, Iron & ironing board, Umbrella, Daily turn down service, Walk-in closet, White Goose Down Comforters, Pillow menu, Vanity mirror & scale, L'Occitane bath amenities, Bathrobes & slippers

Occupancy:  1 - 3 adults; 3 adults plus 1 child plus 1 infant; 2 adults plus 2 children plus 1 infant.  Maximum occupancy of 4 people plus 1 infant.

Extra beds and cribs, if required, will be subject to availability at the hotel.

Ambassador Pool Suite Ocean Front

Bed size(s): 1 king-size bed or 2 queen-size beds
Rooms: Ocean front terrace with plunge pool.  Full bathroom with Jacuzzi tub, Sitting area with sofa. 
Air-conditioning: Yes
Internet: WiFi

Room facilities
42" flat screen cable television, DVD/CD players, iPod dock, Private line/wireless touch-screen telephone, In-room laptop-size safe, Daily-stocked minibar, Nespresso coffee maker, Hairdryer, Iron & ironing board, Umbrella, Daily turn down service, Walk-in closet, White Goose Down Comforters, Pillow menu, Vanity mirror & scale, L'Occitane bath amenities, Bathrobes & slippers

Occupancy:  1 - 3 adults; 3 adults plus 1 child plus 1 infant; 2 adults plus 2 children plus 1 infant.  Maximum occupancy of 4 people plus 1 infant.

Extra beds and cribs, if required, will be subject to availability at the hotel.

Grand Class Suite Ocean Front

Bed size(s): 1 king-size bed or 2 queen-size beds
Rooms: Ocean view terrace with plunge pool, Full bathroom with spa tub and rain shower
Air-conditioning: Yes
Internet: Free WiFi

Room facilities
42" flat panel digital cable television, DVD/CD players, iPod dock, Private line/wireless touch-screen telephone, Lounge area with sofa, Daily-stocked minibar, Nespresso coffee maker, Hairdryer, Iron & ironing board, Umbrella, Daily turn down service, Walk-in closet, White Goose Down Comforters, Pillow menu, Vanity mirror & scale, L'Occitane bath amenities, Bathrobes & slippers

Occupancy:  1 - 3 adults; 3 adults plus 1 child plus 1 infant; 2 adults plus 2 children plus 1 infant.  Maximum occupancy of 4 people plus 1 infant.

Zen Grand 2 Bedroom Family Suite Nature View

Bed size(s): 1 bedroom with 1 king-size bed; Second bedroom with 2 queen-size beds
Rooms: Two private terraces, Two bathrooms with Jacuzzis, separate rain showers and dressing areas; Open sleeping and living area
Air-conditioning: Yes
Internet: WiFi

Room facilities
42" flat screen cable television, DVD/CD players, iPod dock, Private line/wireless touch-screen telephone, In-room laptop-size safe, Daily-stocked premium minibar, Nespresso coffee maker, Selection of teas, Welcome bottles of artisinal tequila, read and white wine, Hairdryer, Iron & ironing board, Umbrella, Daily turn down service, Walk-in closet, White Goose Down Comforters, Pillow menu, Vanity mirror & scale, L'Occitane bath amenities, Bathrobes & slippers

Occupancy:  2-6 adults; 6 adults plus 2 children; 5 adults plus 3 children; 4 adults plus 4 children; 3 adults plus 5 children; 2 adults plus 6 children.  Maximum occupancy of 8 and up to 2 infants (0-3 yrs)

Extra beds and cribs, if required, will be subject to availability at the hotel.

Grand Class Suite Ocean Front View

Bed size(s): 1 king-size bed or 2 queen-size beds
Rooms: Ocean view terrace with plunge pool, Full bathroom with spa tub and rain shower
Air-conditioning: Yes
Internet: Free WiFi

Room facilities
42" flat panel digital cable television, DVD/CD/MP3 players, Private line/wireless touch-screen telephone, Lounge area with sofa, Daily-stocked minibar, Nespresso coffee maker, Hairdryer, Iron & ironing board, Umbrella, Daily turn down service, Walk-in closet, White Goose Down Comforters, Pillow menu, Vanity mirror & scale, L'Occitane bath amenities, Bathrobes & slippers

Occupancy:  1 - 3 adults; 2 adults and 2 children; 3 adults and 1 child; 1 adult and 3 children.  Maximum occupancy of 4 and 1 infant (0-3 years)

Super Saver Room

Limited number of rooms available at reduced rates.  Not combinable with any other offer.

Bed size(s): 1 king-size bed or 2 queen-size beds
Rooms: Private terrace with jungle views, Full bathroom with Jacuzzi tub, Sitting area
Air-conditioning: Yes
Internet: WiFi

Room facilities
42" flat screen cable television, DVD/CD players, iPod dock, Private line/wireless touch-screen telephone, In-room laptop-size safe, Daily-stocked minibar, Nespresso coffee maker, Hairdryer, Iron & ironing board, Umbrella, Daily turn down service, Walk-in closet, White Goose Down Comforters, Pillow menu, Vanity mirror & scale, L'Occitane bath amenities, Bathrobes & slippers

Occupancy:  1 - 3 adults; 3 adults plus 1 child plus 1 infant; 2 adults plus 2 children plus 1 infant.  Maximum occupancy of 4 people plus 1 infant.

Extra beds and cribs, if required, will be subject to availability at the hotel.

 

Facilities

Food & Drink

  • Piaf featuring French cuisine and live music (minimum age 12 years, some restrictions apply)
  • Sen Lin featuring Asian cuisine (family friendly)
  • Frida featuring Mexican Fine cuisine (family friendly)
  • Cocina de Autor the resort's signature restaurant featuring basque-inspired cuisine (minimum age 12 years, some restrictions apply)
  • Lucca featuring Italian-Mediterranean cuisine (family friendly)
  • Azul family-friendly restaurant featuring an open-air terrace and interior dining room in a casual atmosphere.
  • Bistro, French-style restaurant in an oceanfront setting (for ages 16 years and over)
  • Chaka, casual open-air restaurant located near the pool. 

6 bars including pool bar, piano bar, Karaoke bar, Sky bar


Activities

  • Pools
  • Recreational activities program for kids, teens & adults including bike tours, beach volleyball, aqua aerobics, ping pong, water polo, darts, treasure hunts, bocce ball, mixology classes and more
  • Kid's Club (ages 4-12) and Teen's Club (ages 13-18)
  • Non motorized water sports (kayaks, snorkeling & boogie boards)

Health & Relaxation

Spa ($), LifeFitness Center and fitness classes

Other Services ($)

Car rental, Special wine & imported liquors, Spa & beauty salon, Shops & boutiques, Event space & catering, Business centre, Long distance calls, Medical services, Laundry and dry cleaning services, Babysitting services, Water Journey hydrotherapy circuit

Best for...

Family vacation

Kids Club

Grand Velas' Kid's Club is an innovative program where children can play and learn through fun activities in a safe, friendly environment supervised by highly qualified personnel.

The program for children ages 4-12 years old provides fun activities including:

  • Daily activities, movies, arts & crafts, storytelling, board games, video games

The program is flexible and adaptable to children's age and desires.  The Kid's  Club operates daily from 9am-10:45pm

Teen's Club

Specially designed with teenagers ages 13 years and older in mind. Activities include:

  • XBox gaming consoles, XBox Kinect systems, Arcade games, Disco dance floor, Teen bar with soft drinks, non-alcoholic cocktails & snacks, PS3 gaming consoles, Billiards table, Private cubicles with 40" LED TV & built-in speaker seating


Baby Concierge

The resort's personalized services now extend to the youngest members of the family!  The Baby concierge provides families with all the basic comforts of home, helping keep babies happy and allowing parents to relax in paradise.

You can find items including baby bottle sterilizer, high chair, crib, stroller, baby bath tub, baby bouncer as well as new items you can take home including rattle, teether, bottle, bottle brush. 

Service is offered at no additional charge, available in the Zen Grand and Ambassador lobbies and is subject to availability.  For requests prior to arrival, please contact the Pre-Arrival Concierge at : conciergerm@grandvelas.com

Spa vacation

Catering to your health and wellness, this resort offers an on-site spa, fitness centre and daily physical activities.

SE Spa by Grand Velas brings a unique sensory journey of wellness and relaxation.

The extensive spa menu includes massage therapies for men, women and couples, body treatments and wraps, facials and so much more.

Weddings & Honeymoons

Featuring free or discounted wedding and/or honeymoon packages and the services of a wedding coordinator, this resort has all you need for a destination wedding or honeymoon.

To book travel for your wedding group, request a quote from us.

To secure your wedding date and arrange wedding details at your chosen hotel, please contact the hotel directly by phone at 1-866-868-0922 or email to weddings@velasresorts.com

Honeymoon Special

  • Welcome drink
  • Suite category upgrade (subject to availability)
  • Fruit basket and bottle of sparkling wine in suite
  • Romantic dinner on suite's terrace
  • Special decor and amenities in suite

Terms and Conditions:  Special must be requested at time of booking.  A minimum stay of 3 nights is required.  Valid for travel until December 19, 2020 for all room categories.  Blackouts apply during holiday periods.  Restrictions may apply.

Important notes


Environmental Sanitation Fee: The municipal government of Cancun has imposed an environmental sanitation fee which will be collected by hotels in Cancun and the Riviera Maya. As of January 1, 2019, guests will pay a fee between $20 and $30 pesos (approx. $1.00 - $3.00 CAD) per room, per night. This mandatory fee will be collected locally and is subject to change without prior notice..