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Cancun/Mayan Riviera

Cancun/Mayan Riviera

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Montreal, QC to Cayo Largo, Cuba
February 3 to February 10, 2008 for in 1 room

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Hard Rock Hotel Riviera Maya - Heaven Section

 
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See all resorts:  Cancun & Riviera Maya
  • Overview
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  • Facilities & Services
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Location View on map

  • Riviera Maya
  • 77 kilometres from Cancun Airport
  • 20 minutes from Playa del Carmen
  • Located directly on a man-made cove inlet
  • Golf course nearby

Address:
Carretera Cancun-Chetumal Km 72 Quintana Roo Mexico 77710

Meal & beverage plans


All-inclusive meal plan:

  • Casual and à la carte dining
  • Beverages (alcoholic & otherwise)
  • Top shelf in-room liquor dispenser
  • Delicious snacks
  • 24-hour room service

Additional inclusions

  • Various non-motorized water sports
  • Land sports
  • Fitness centre
  • Pool & beach-side service
  • Daily activities & nightly entertainment
  • Live entertainment
  • WiFi in-room and resort-wide
  • Unlimited phone calls to Canada and the Continental US
  • Gratuities
Check in:
03:00 PM
Check out:
12:00 PM
Number of rooms:
687
Number of floors:
3
Year last renovated:
2014

Best for...

  • Adults-only vacation
  • Freebies for Groups
  • Wedding & Honeymoons
  • Spa vacation
More

Important notes


  • Environmental Sanitation Fee: The municipal government of Cancun has imposed an environmental sanitation fee which will be collected by hotels in Cancun and the Riviera Maya. As of January 1, 2019, guests will pay a fee between $20 and $30 pesos (approx. $1.00 - $3.00 CAD) per room, per night. This mandatory fee will be collected locally and is subject to change without prior notice..

  • Due to the high demand for family-friendly resorts during certain travel periods throughout the year, Hard Rock Hotel Rivera Maya will be an entirely family-friendly
    resort during the following dates:

    • April 13 - 21, 2019
    • July 12 - August 17, 2019
    • December 16, 2019 - January 4, 2020
    • April 4 - 18, 2020
    • July 10 - August 15, 2020
    • December 19, 2020 - January 3, 2021
    • March 27 - April 10, 2021
    • July 16 - August 14, 2021
    • December 18, 2021 - January 3, 2022

    During these dates, all facilities in the Heaven section will be family-friendly except:

    • Body Rock®
    • Posh Beauty Salon
    • Heaven Night Club
    • Heaven Lounge (after 11:00PM)
    • Eden Beach (includes a jacuzzi and beach)

    Rock Spa® will allow select services to teens between the ages of 15 - 18, while accompanied by an adult.

    The Heaven section of the hotel will resume regular adults-only operations on all other dates.

Additional fees might apply
Deluxe Gold King Bed

Bed size(s): king-size bed
Rooms: Garden View, Balcony with hammock, Hydro spa tub and shower
Air-conditioning: yes
Internet: Free WiFi

Room facilities: Liquor dispenser, Mini bar with soft drinks, bottled water, juice and domestic beer, LCD satellite TV, Purified water, Rock Spa® bath amenities, Bathrobes & slippers, Digital safe (laptop size), Coffee maker, Direct dial telephone, iPod dock, Hair dryer, Iron/ironing board, 24-hour room service, Turn down service

Occupancy: max. 2 adults

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Deluxe Gold Double Beds

Bed size(s): 2 double beds
Rooms: Garden View, Balcony with hammock, Hydro spa tub and shower
Air-conditioning: yes
Internet: free

Room facilities: Liquor dispenser, Mini bar with soft drinks, bottled water, juice and domestic beer, LCD satellite TV, Purified water, Rock Spa® bath amenities, Bathrobes & slippers, Digital safe (laptop size), Coffee maker, Direct dial telephone, iPod dock, Hair dryer, Iron/ironing board, 24-hour room service, Turndown service

Occupancy: max. 4 adults

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Deluxe Gold Pure® King Bed

Bed size(s): king-size bed
Rooms: Garden View, Balcony with hammock, Hydro spa tub and shower
Air-conditioning: yes
Internet: Free WiFi

Pure® hypo-allergenic rooms are designed to provide a better night's sleep for all guests, especially allergy sufferers.  In addition to the usual cleaning protocol, PURE rooms undergo an additional seven-step process intended to reduce airborne particles and minimize the presence of potential irritants.  This process includes installation of a state-of-the-art air purification system and treatment of all coverings and surfaces in the guest room.

Room facilities: Liquor dispenser, Mini bar, LCD satellite TV, Purified water, Rock Spa® bath amenities, Bathrobes & slippers, Digital safe (laptop size), Coffee maker, Direct dial telephone, iPod dock, Hair dryer, Iron/ironing board, 24-hour room service, Turn down service

Occupancy: max. 2 adult

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Deluxe Diamond

Bed size(s): 1 king-size bed
Rooms: Best view available, Balcony with hammock, Hydro spa tub and shower
Air-conditioning: yes
Internet: Free WiFi

Room facilities: Liquor dispenser with premium brands, Mini bar with soft drinks, bottled water, juice and domestic beer, LCD satellite TV, Purified water, Rock Spa® bath, amenities, Bathrobes & slippers, Digital safe (laptop size), Espresso/American coffee maker, Direct dial telephone, iPod dock, Hair dryer, Iron/ironing board, 24-hour room service, Turn down service, Aromatherapy and pillow menu, Nightly petit fours, Complimentary beach bag (1 per room/per stay), CD/DVD player (upon request), Private check-in area, Late and early check-in (subject to availability)

Occupancy: max. 2 adults

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Deluxe Platinum Sky Terrace

Bed size(s): 1 king-size bed
Rooms: Best view available, Balcony with hammock, Access to a private 2nd floor sky terrace with lounge chairs and hydro spa tub, Hydro spa tub and shower
Air-conditioning: yes
Internet: Free WiFi


Room facilities: Liquor dispenser, Mini bar with soft drinks, bottled water, juice and domestic beer, LCD satellite TV, Purified water, Rock Spa® bath amenities, Bathrobes & slippers, Digital safe (laptop size), Coffee maker, Direct dial telephone, iPod dock, Hair dryer, Iron/ironing board, 24-hour room service, Turn down service, Private BBQ service available on sky terrace ($)

Occupancy: max. 2 adults

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RRL Deluxe Platinum King
Bed size(s): 1 king size bed
Rooms: Partial ocean view, Balcony with hammock, Hydro spa tub and shower
Air-conditioning: yes
Internet: Free WiFi

Rock Royalty Level
Clients booking a Rock Royalty Level room will enjoy personalized attention and luxury service. Rock Royalty Level features are subject to change but may include: services of a personal assistant, 25-minute couple massage, VIP check-in and late check-out (subject to availability) and priority reservations.

Room facilities
Premium liquor dispenser, Minibar, Satellite TV, Purified water, Bathrobes and slippers, Digital safe (laptop size), Espresso machine, Direct dial phone, iPod dock, Hair dryer, Iron/ironing board, 24-hour room service, Turn down service

Occupancy: max. 2 adults

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Rock Suite Platinum 2 Bedroom

Bed size(s): 1 king-size beds and 2 double beds
Rooms: Ocean view, Over sized balcony with hammock and lounge chairs, Private bath with shower, Hydro spa tub in each room
Air-conditioning: yes
Internet: free

Room facilities: Liquor dispenser, Minibar with soft drinks, bottled water, juices and domestic beer, LCD satellite TV, Purified water, Rock Spa® bath amenities, Bathrobes & slippers, Digital safe (laptop size), Espresso/American coffee maker, Direct dial telephone, iPod dock, Hair dryer, Iron & ironing board, 24-hour room service, Exclusive in-room dining menu, Turn down service, Nightly petit fours, Aromatherapy and pillow menu, CD/DVD player (upon request), Complimentary beach bag (1 per room/per stay)

Personal Assistant Service : Valid for new bookings made by December 31, 2016 for travel until April 22, 2017.  Includes:

On call personal assistant, Ironing service (2 items per person per stay), Express luggage delivery, Complimentary shoe shine, Spa tub preparation (with 24 hours notice), Personal assistance with reservations (on and off property), Priority reservations to picks® and mix® Program, Access to VIP pool and beach areas

Occupancy: max. 6 adults

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Rock Suite Platinum Rooftop Lounge 2 Bedroom

Bed size(s): 1 king-size beds and 2 double beds
Rooms: Ocean front view, Private balcony with hammock, dining and living room area, Private bath with shower, Hydro spa tub in each room, Sky terrace with hydro spa tub, table, chairs and bathroom
Air-conditioning: yes
Internet: Free WiFi

Room facilities: Liquor dispenser, Minibar with soft drinks, bottled water, juices and domestic beer, LCD satellite TV, Purified water, Rock Spa® bath amenities, Bathrobes & slippers, Digital safe (laptop size), Espresso/American coffee maker, Direct dial telephone, iPod dock, Hair dryer, Iron & ironing board, 24-hour room service, Exclusive in-room dining menu, Turn down service, Nightly petit fours, Aromatherapy and pillow menu, CD/DVD player (upon request), Private BBQ service available on sky terrace ($)

Personal Assistant Service : Valid for new bookings made by December 31, 2016 for travel until April 22, 2017.  Includes:

On call personal assistant, Ironing service (2 items per person per stay), Express luggage delivery, Complimentary shoe shine, Spa tub preparation (with 24 hours notice), Personal assistance with reservations (on and off property), Priority reservations to picks® and mix® Program, Access to VIP pool and beach areas

Occupancy: max. 6 adults

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Rock Star Suite 2 Bedroom
Bed size(s): 2 king-size beds

Rooms: Ocean front view, 2 bedrooms, each with private terrace, 2 full baths and 2 half baths, living room, kitchen, private game/theater room, fitness centre
Air-conditioning: Yes
Internet: Yes

Rock Royalty Level
Clients booking a Rock Royalty Level room will enjoy personalized attention and luxury service. Rock Royalty Level features are subject to change but may include: Rock Royalty Personal Assistant (7am – 11pm), Upgraded full-size Rock Spa® bath products, Express luggage delivery, Nightly Petit Fours, Aromatherapy and Pillow Menu, Personal Assistance with reservations (on and off property),  Complimentary 25-minute couples massage at the Rock Spa®, VIP check-in, Late check-out available (until 3pm – available upon request and availability), Complimentary beach bag (1 per room/per stay), Priority booking for bali beds ($), Premium Liquor Dispenser (Absolut,Bacardi White, Johnny Walker Black Label, Jose Cuervo Especial)

Room facilities: Mini bar (soda, bottled water, juice, domestic beer & snacks), Purified water, Plush Bathrobes & slippers, Loofah Sponge,  Sleeping mask, Digital safe (laptop size), Direct dial telephone, Bluetooth-enabled wireless alarm clock radio, Hairdryer, Iron/ironing board, 24-hour room service (select a la carte menu), Espresso machine, microwave, Wine fridge, Photo booth, Dining/card table, Billiard table, Lava lamp themed dance stage, Surround sound entertainment system, 80" flat screen TV, Hangover kit and so much more!!


Occupancy:  up to 4 adults

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Additional fees might apply

Food & Drink
9 restaurants
  • The Market - International Buffet
  • Pizzeto - Wood stove pizza, salads, soups & pastas a la carte
  • Frida - Traditional Mexican specialties a la carte
  • Ipanema - Brazilian Rodizio
  • Zen - Teppanyaki experience
  • Toro - Steak house (located in the Heaven section, adults only)
  • Ciao - Italian specialties a la carte (located in the Heaven section, adults only)
  • Le Petit Cochon - Countryside French Bistro (located in the Heaven section, adults only)
  • Caffeto - Continental breakfast, snacks, coffee & tea
  • Float - Snacks by the pool
6 bars & lounges
  • Sun Bar - located off the main lobby
  • Float - pool bar
  • Dive - located at the heart of the Heaven pool with swim up bar
  • Martini Bar - located at Heaven for all adult guests
  • Heaven Bar & Lounge - with live DJ entertainment and located at Heaven for all adult guests (coming March 2014)
  • Rhythm Bar - located at Heaven for all adult guests

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Activities
  • Central Pool - exclusive to adult guests
  • Semi Olympic pool - exclusive to adult guests 
  • Cross Current Rhythm Pool - exclusive to adult guests
  • Private Beach & Natural Sea Cove

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Other Services ($)
  • Rock Spa®
  • POSH® Beauty Salon
  • The Rock Shop® offering legendary Hard Rock and retail merchandise
  • Colin Cowie Weddings Collection™

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Woodward Riviera Maya ($)

Woodward has a new paradise at Hard Rock Hotel Riviera Maya. This 29,000 sq. ft. facility offers a one-of-a-kind experience in Mexico built for thrills, and uniquely designed for all skill levels.

Get in on the Action!

Ride, flip or capture video. Woodward Riviera Maya has it all:

Pump Track, Indoor concrete skatepark, Trampolines, Springfloor, Foam Pits, ParkBoard™ and ParkSki™, Indoor snowboard and ski equipment, Ninja Obstacle Course, Launch ramps to foam pit and resi-landing, Interactive digital media lab, Café/snack bar, DJ booth for music and bands, Viewing platform for friends and families

Step Up Your Game!
Expert instructors will guide you through private lessons or drop-in sessions in any of the following activities:

Indoor skateboarding and BMX biking, Dryland snowboarding and skiing, Scooter, Parkour, Trampoline and tumbling, Cheer and dance, Digital Media Lab

How to Register: Guests can sign up on a first-come, first-served basis.  First visit requires a one hour introductory session followed by one hour of free play ($49 US).
 
Who Can Play: Guests ages 7 and up, of all skill levels are welcome to participate in the facility.  Written parental consent is required for guests under 18.  Micro sessions are available for guests 3-7 years of age.  Parent participation is required during the activity (must pay the 2 hour session as well).
 
Hours: Monday-Sunday from 12:00pm - 10:00pm (subject to change).  Micro sessions are available daily from 10am-12pm.
 
Equipment: Safety equipment such as helmets, knee pads, and elbow pads are available for rent and helmets are required by everyone when using wheeled equipment. ParkBoard™ indoor snowboards and ParkSki™ indoor skis are included in the cost of admission, and skateboards, BMX bikes, and scooters are available for rent. Guests are welcome to bring their own equipment, subject to staff approval. Guests are provided with computer stations and software for the Digital Media Lab, and GoPro cameras are available for rent at no charge.

Payment & Cancellation:  Guests can charge to their rooms or use cash or credit for payment at the facility.  To avoid being charged at full-cost, cancellations must be made 24-hours in advance
 
Prices (subject to change without prior notice):

  • Drop-in Sessions: $34.50 USD
  • Drop-n Session + All Day Pass Wrecktangle Combo: $49.50 USD
  • Double Stack Session: $64.50 USD includes 2-hour drop-in session plus 2 more hours of any activity in the facility
  • Private sessions start at $50 USD

 

Insurance: Woodward Riviera May is fully-insured and all participants must sign a waiver. There is a nurse on-property and a doctor on-call 24/7.

Rules & Regulations: Possession or usage of drugs and alcohol is strictly prohibited. Theft, vandalism, fighting, and threatening or harassing behavior will not be tolerated and if warranted, the appropriate law enforcement officials will be contacted. If any of the rules are violated, guests will be removed from facility without refund.


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Additional fees might apply


Adults-only vacation
Hard Rock Hotel Riviera Maya Heaven Section is for Adults Only, ages 18+.
Freebies for Groups

11th adult FREE

Book an air-inclusive group package of a certain size and some guests can travel for free. That includes free flights.

Request a quote with our convenient online form at: aircanadavacations.com/groups

If booking hotel-only, free flights not available. Some restrictions may apply. Subject to change without notice. Not applicable to incentive groups. Taxes apply. Based on double occupancy. Restrictions can include, but are not limited to: type and size of group, booking and travel periods, minimum number of nights, age restrictions, availability, number of passengers. Contact our groups department for details.

Wedding & Honeymoons

Featuring free or discounted wedding and/or honeymoon packages and the services of a wedding coordinator, this resort has all you need for a destination wedding or honeymoon.

To book travel for your wedding group, request a quote from us.

To find out more information about wedding packages and optional services or to book your wedding please contact 1-855-762-5255.


With Love, From the Hard Rock Hotels:

Complimentary Honeymoon Package for all honeymooners

This complimentary package comes with perks like breakfast in bed, the perfect honeymoon dinner, a hydro spa tub experience, and more!

Honeymoon couple must present proof of marriage within the past year. In order to receive the above amenities please mention that you are a HONEYMOONER when making your reservation so it can be identified accordingly.

Spa vacation

Rock Spa®

Located in the adult's only HEAVEN Section, the full-service Rock Spa® offers an endless variety of treatments for body and soul. Equipped with 75 treatment rooms and featuring a steam room, hydrotherapy current pools, lavish surroundings and personal spa butler.

Yoga Temple

Enjoy daily instruction, tropical views and the ultimate in Riviera Maya relaxation at the on-site Yoga Temple

Posh Beauty Salon®

Every Rock Star deserves the VIP treatment. And that 's exactly what you'll get at the Posh® Beauty Salon.

Body Rock® Fitness Center

The state-of-the-art workout facility packed with all that you need to keep in shape for the show.

Limitless All Inclusive

Guests have a limitless amount that they can use select tours, Rock Spa® sessions, beauty salon services, romantic and special dinner events, Rock Shots® photo packages and much more!

Applies to new bookings made between September 15, 2018 and December 20, 2019 for travel from January 6, 2019 - December 20, 2020.

A service fee of 25% will be applied to Limitless All-Inclusive purchases.  Service fee must be paid by cash, room charge or credit card during the stay.

View the flyer for more details, terms & conditions.
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