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- Located on the southern edge of Playa del Carmen
- On a white sandy beach in the gated community of Playacar
- Within walking distance to downtown Playa and Fifth Ave
- 60 kilometres from Cancun airport
- Address:
- Paseo Xaman-Ha Manzana 1, Lote 1 Quintana Roo Mexico 77710
Meal & beverage plans
All-inclusive plan
- Breakfast, lunch, snacks and dinner daily
- Unlimited national drinks, soft drinks, national and international wine and cocktails from 8am-2am, including the disco (18+) during operating hours
- 24-hour room service
Additional Inclusions
- WiFi in public areas
Stay at 1, Play at 2
Guests of Sandos Playacar Beach Resort can enjoy exchange privileges with sister property, Sandos Caracol Eco Resort with the following conditions:
- Exchange privileges are subject to availability and we will have a limited allotment of complimentary day passes available
- Guests must book their day pass at the front desk at Sandos Playacar
- The day pass schedule is from 11 a.m. until 11 p.m., taking into account the opening hours of the facilities and services
- Day pass includes access to the buffet restaurants (not to the à la carte restaurants)
- Ground transportation is not included and is at the guests’ expense
- Check in:
- 03:00 PM
- Check out:
- 12:00 PM
- Number of rooms:
- 819
- Number of floors:
- 4
- Year built:
- 1995
- Year last renovated:
- 2010
Best for...
- Family vacation
- Weddings & Honeymoons
Important notes
Youth policy: The hotel does not allow groups of Students nor Spring Breakers. Youth up to 20 years old are only admitted when accompanied by an adult sharing the same room
Minimum age for check-in is 21 years
Environmental Sanitation Fee: The municipal government of Cancun has imposed an environmental sanitation fee which will be collected by hotels in Cancun and the Riviera Maya. As of January 1, 2019, guests will pay a fee between $20 and $30 pesos (approx. $1.00 - $3.00 CAD) per room, per night. This mandatory fee will be collected locally and is subject to change without prior notice..
Super Saver
Guests reserving this room type from December 1, 2018 onward, may receive any available room at time of check-in.
Bed size(s): 1 king-size bed or 2 double beds
Room(s): Balcony or terrace; Private bathroom with shower; Sitting area
Air conditioning: Yes
Internet: WiFi ($)
Cable television, Telephone, In-room safe, Hairdryer, Bathrobes & slippers for use during stay, VIP minibar, Ceiling fan, 24-hour room service, Coffee maker, Iron and ironing board
Occupancy: 1-3 adults; 3 adults and 1 child; 2 adults and 2 children (maximum occupancy of 4)
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Riviera Family Queen Junior Suite
Bed size(s): 1 king-size bed and bunk bed for 3 or 2 double beds
Room(s): Balcony/terrace, Garden or pool view, Private bathroom with shower & hydro massage tub; integrated living area
Air conditioning: Yes
Internet: WiFi ($)
Room facilities:
Plasma television, Telephone, In-room safe, Alarm clock, Hairdryer, Bathrobes & slippers for use during stay, Minibar (mineral water, soft drinks & beer), Ceiling fan, 24-hour room service
Occupancy: 1-3 adults; 3 adults and 2 children; 2 adults and 3 children (maximum occupancy of 5)
Note: This room category is formerly known as Riviera Junior Suite Family.
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Riviera Family King Junior Suite
Bed size(s): 1 king-size bed and bunk bed for 3
Room(s): Balcony/terrace, Garden or pool view, Private bathroom with shower & hydro massage tub
Air conditioning: Yes
Internet: WiFi ($)
Room facilities:
Plasma television, Telephone, In-room safe, Alarm clock, Hairdryer, Bathrobes & slippers for use during stay, Minibar (mineral water, soft drinks & beer), Ceiling fan, 24-hour room service
Occupancy: 1-3 adults; 3 adults and 2 children; 2 adults and 3 children (maximum occupancy of 5)
Hacienda Junior Suite
Bed size(s): 1 king-size bed or 2 double beds
Room(s): Balcony or terrace; Garden view; Private bathroom with shower; integrated living area with sofa bed; Shared outdoor swimming pool, jacuzzi and sundeck
Air conditioning: Yes
Internet: WiFi ($)
Plasma television, Telephone, In-room safe, iPod dock, Hairdryer, Bathrobes & slippers for use during stay, Minibar (mineral water, soft drinks & beer), Ceiling fan, 24-hour room service, Coffee maker, Iron and ironing board
Occupancy: 1-3 adults; 3 adults and 2 children; 2 adults and 3 children (maximum occupancy of 5) Back to top
Royal Elite One Bedroom Suite
Bed size(s): 1 king-size bed and sofa bed
Room(s): Balcony or terrace; Garden view; Master bathroom with jacuzzi; Living and dining area with additional bathroom; Shared outdoor swimming pool, jacuzzi and sundeck
Air conditioning: Yes
Internet: WiFi ($)
Room facilities:
Plasma television, Telephone, In-room safe, iPod dock, Hairdryer, Bathrobes & slippers for use during stay, Minibar (mineral water, soft drinks & beer), Ceiling fan, 24-hour room service, Coffee maker
Occupancy: 3 adults and 2 children; 2 adults and 3 children (maximum occupancy of 5; minimum occupancy 2 adults plus 2 children)
Note: This room category was formerly known as Hacienda 1 Bedroom Suite
Select Superior (Adults only 18+)
Bed size(s): 1 king-size bed or 2 double beds
Room(s): Balcony or terrace; Garden or pool view; Private bathroom with shower
Air conditioning: Yes
Internet: WiFi ($)
Select Club features: Adults only pool with swim-up bar, Access to exclusive Premium Clubs, Poolside snack bar with premium drinks, Private beach area, Exclusive Breakfast buffet and more!
Room facilities:Plasma television, Telephone, In-room safe, iPod dock, Hairdryer, Bathrobes & slippers for use during stay, Minibar (mineral water, soft drinks & beer), Ceiling fan, 24-hour room service, Coffee maker, Iron and ironing board, Bottle of sparkling wine and fruit plate upon arrival
Occupancy: 1-3 adults (maximum occupancy of 3)
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Select Ocean Front (Adults only 18+)
Bed size(s): 1 king-size bed or 2 double beds
Room(s): Balcony or terrace; Ocean view; Private bathroom with shower
Air conditioning: Yes
Internet: WiFi ($)
Room facilities:
Plasma television, Telephone, In-room safe, Hairdryer, Bathrobes & slippers for use during stay, VIP minibar, Ceiling fan, 24-hour room service, Coffee maker, Iron and ironing board, Welcome fruit basket, Access to Select Club adults only facilities (18+)
Select Club features: Adults only pool with swim-up bar, Access to exclusive Premium Clubs, Poolside snack bar with premium drinks, Private beach area with beach bar and waiter service, Exclusive Breakfast buffet and more!
Occupancy: 1-2 adults (maximum occupancy of 2)
Note: This room category is formerly known as Superior Ocean Front.
Food & Beverage
11 restaurants including 2 buffets; 6 a la carte service featuring French, Asian, Mexican, Argentinian, Brazilian rodizio and Italian cuisines; Poolside snack bar; Mexican Grill and Coffee/Desserts
6 bars including Lobby bar, Outdoor bar, Disco (18+), Select Club bar (adults only 18+)
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Activities
9 pools including 1 exclusively for Select Club Adults Only section and 5 for children; 2 tennis courts; Water sports centre with snorkeling equipment (1 hour per day), Sailing & Kayaks (lessons not included, insurance fee applies), Games room (billiards, ping pong, backgammon, chess, dominoes and cards), Daily activities program (Aerobics, beach activities, Pool games and water aerobics, water basketball, Bicycle tours during the day, Zumba); Evening entertainment (shows and theme nights at the Plaza, Disco (ages 18+), Mini Golf, Mini Eco Park, Supervised Kids Club (4-12 years), Teens Club (13-17 years)Back to top
Health & Relaxation
Spa (swimming pool and solarium only for adults), Gym & Sauna (18 +)Back to top
Other Services ($)
Spa, Car rental, Shopping area, Photo shop, Medical Service, Temazcal experience, Beauty shop, Weddings and events, Babysitting service, Motorized water sportsBack to top
Family vacation
Family fun is central at this resort that is equipped with a dedicated children’s pool and a supervised club with kid-friendly activities. Discounts for kids may also be available. Please note that any discounts will be reflected in your final price at checkout.

Weddings & Honeymoons
To book travel for your wedding group, request a quote from us.
To secure your wedding date and arrange wedding details at your chosen hotel, please contact the hotel directly.

Exclusive Bonus Features
Air Canada Vacations guests traveling between November 1, 2017 and October 31, 2019 will receive a $100 USD Spa Credit per room per stay!
Terms & Conditions:
- Valid for new bookings only
- Spa credit is broken down into 4 vouchers of $25 USD each
- Vouchers cannot be accumulated
- They are non-transferable or redeemable for cash
- A maximum of $25 USD credit can be used per spa treatment
Bonus Features
Valid for travel November 1, 2017 to October 31, 2019.
- Preferred room location (Based on resort layout. Areas of high aesthetic appeal and low disturbance or noise. Within category purchased.)
- Free WiFi in public areas
- 3 guaranteed a la carte dinners
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