Sandos Caracol Eco Resort

 
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Location

  • Riviera Maya
  • Beachfront
  • 52 kilometres from Cancun International Airport
  • 15 minutes from downtown Playa del Carmen

Address:
Carr Chetumal Pto Juarez 295 Km Quintana Roo Mexico 77710

Hotel description:

Sandos Caracol Eco Resort is an all-inclusive, family friendly resort situated beachfront in Playa del Carmen offering a water park featuring splash areas and 29 slides, recently expanded with seven new slides exclusively for teens and adults and five for children. Sandos Caracol Eco Resort is also fantastic for nature-lovers and explorers, as the resort lies in the middle of a lush green area at the edge of an exotic jungle, surrounded by cenotes, mangroves and natural lagoons: an ecologically-rich environment for those who dream about a perfect beach escape.

Meals & Beverages

 All Inclusive

  • Breakfast and lunch buffet daily
  • Dinner buffet or a la carte
  • Unlimited domestic & international beverages

All Nature Experience

Learn to live like the ancient Mayans throughout the week with activities and performances for adults and children inspired by regional history and culture.

The All Nature Experience is a unique interactive program that allows guests to discover the Mayan culture on distinctive natural surroundings.  At Sandos Caracol Eco Resort, the All Nature Experience is a way of being, living and thinking.  Weekly activities program include daily eco tours, swimming a a cenote (natural sink hole), photo safari, bicycle tour, sensory experience, Mayan ball game, Sandos survivor and Mayan survivor, nature trails and meditation sessions on the beach.  Witness Mayan representative ceremonies, visit a Mayan herb garden, plant indigenous plant species and participate in natural treatments and ancient rituals at the spa.  

Guest are welcome to participate in All Nature Experience events, Adventure activities, Nature activities, Flora and Fauna sessions and Eco Education.  Activities for the entire family are at your disposal.

For Your Information

This resort is divided into three distinct sections.

Family Section

Guestrooms in this section have been designed for families.  For even more amenities, reserve a Signature Eco room.

The Select Club

This secluded section caters to adults only (ages 18 years and over) and includes upgraded amenities including a private pool, beachfront clubhouse and Jacuzzi area.

Royal Elite

This luxurious section is situated only a few steps from the beach with rooms accommodating guests of all ages.

Please refer to the Accommodations section for descriptions of each room category.

Check in:
02:00 PM
Check out:
12:00 PM
Number of rooms:
956
Number of floors:
3
Year built:
1999
Year last renovated:
2011

Best for...

  • Family Vacation
  • Weddings & Honeymoons
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Important notes

  • The hotel does not allow groups of Students nor Spring Breakers.  Youth up to 20 years old are only admitted when accompanied by an adult sharing the same room
     
    The Minimum age for check-in is 21 years
  • The Municipality of Solidaridad, has imposed a new Environmental Sanitation Fee which may be collected by hotels in the Riviera Maya (from Puerto Morelos south).   The fee for Guests staying from Oct 1-Dec 31/17, is $10 pesos (approx .50 cents) per room per night.  For guests staying from Jan 1/18 onward, the fee will be $20 pesos (approx. $1USD) per room per night.  This mandatory fee will be collected locally.
  • Sandos Caracol Eco Resort will continue with their renovation project of the rooms in the Family Section to turn them into the ideal rooms catering to all families’ needs and comfort.

    The third phase of this renovation will start on Aug 06/18 and is anticipated to be completed by Dec 16/18. In this phase, 136 rooms will be remodeled, creating an additional 120 Eco Family Superior rooms and an additional 16 Eco Family Penthouses. These rooms are located in buildings 32 through 42.  A map is enclosed for your reference.

    Work Hours: Monday - Friday 9am-6pm.  Saturday 9am-2pm.  During these hours there will be some noise of machinery (drills, hammering etc...).  The area where the work is taking place will be fenced off from hotel guests and workers will enter the site from the jungle side of the property (see map).

    Every effort will be made to minimize the visual and noise impact on hotel guests and guest rooms will be assigned as far from this area as possible, as long as hotel occupancy allows them to do so.
Standard Room

Bed size(s): 1 king-size bed or 2 queen-size beds
Rooms: Jungle view; Balcony, Bathroom with shower, Rooms located in the Family section of the resort
Air conditioning: Yes

Room facilities
Telephone, Cable television, safe, hairdryer, Clock radio with alarm, Mini bar (refreshed daily)

Occupancy: 1- 3 adults; 2 adults and 2 children; 3 adults and 1 child (maximum occupancy of 4)
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Super Saver Standard Room

A limited number of rooms available at reduced rates!

Bed size(s): 1 king-size bed or 2 queen-size beds
Rooms: Jungle view; Balcony, Bathroom with shower, Rooms located in the Family section of the resort
Air conditioning: Yes

Room facilities
Telephone, Cable television, safe, hairdryer, WIFI, Clock radio with alarm, Mini bar (refreshed daily)

Occupancy: 1- 3 adults; 2 adults and 2 children; 3 adults and 1 child (maximum occupancy of 4) Back to top
Deluxe Room

Bed size(s): 1 king-size bed and 1 double sofa bed
Rooms: Jungle view; Balcony; Bathroom with shower; In-room Jacuzzi; Living area;  Rooms located in the Family section of the resort
Air conditioning: Yes

Room facilities
Telephone, Cable television, safe, hairdryer, WiFi,  Mini bar (refreshed daily)

Occupancy: 1- 3 adults; 2 adults and 2 children; 3 adults and 1 child (maximum occupancy of 4) Back to top
Eco Superior Room

NEW Signature Eco Collection offer completely renovated rooms inside the family section.

Bed size(s): 1 king-size bed and bunk bed for two children
Rooms: Jungle view; Terrace, Bathroom with shower
Air conditioning: Yes

Room facilities
Telephone, Cable television, safe, hairdryer, Bathrobes and slippers for use, Purified water dispenser (cold and hot), Mini bar (refreshed daily), 24 hr room service, Iron and Ironing board, WiFi

Occupancy: 1-3 adults; 2 adults and 2 children; 3 adults and 1 child (maximum occupancy of 4)

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Eco Family Suite

Bed size(s): 1 king-size bed, Separate area with bunk bed for 3 children
Rooms: Jungle view; Balcony with kids' plunge pool, Two showers, Two sinks and Two WC's
Air conditioning: Yes

Room facilities
Telephone, Cable television, safe, hairdryer, Bathrobes and slippers for use, Purified water dispenser (cold and hot), Mini bar restocked daily, 24 hr room service, Iron and Ironing board,WiFi

Occupancy: 3 adults and 2 children OR 2 adults and 3 children (maximum occupancy of 5).  Minimum occupancy is 2 adults and 2 children.

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Superior Select Club

Bed size(s): 1 king-size bed or 2 double beds
Rooms: Balcony; Jungle view; Bathroom with shower; Rooms located in the secluded Select Club (Adults only 18+) section of the resort
Air conditioning: Yes

Room facilities
Telephone, 42 inch flat screen satellite television, safe, hairdryer, Purified water dispenser (cold and hot), Mini bar (refreshed daily), Iron and Ironing board, WiFi, Welcome bottle of sparkling wine and fruit plate, Select bracelet, Plush bathrobes, 24-hour room service, WiFi, Access to exclusive pool area and beach club for Adults Only.

Occupancy: 1 - 3 adults (maximum occupancy of 3)
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Deluxe Select Club

Bed size(s): 1 king-size bed and 1 sofa bed
Rooms: Balcony; Jungle view; Bathroom with shower; In-room Jacuzzi; Living area; Rooms located in the secluded Select Club (Adults only 18+) section of the resort
Air conditioning: Yes

Room facilities
Telephone, 42 inch flat screen satellite television, safe, hairdryer, Purified water dispenser (cold and hot), Mini bar (refreshed daily), Iron and Ironing board, WiFi, Welcome bottle of sparkling wine and fruit plate, Select bracelet, Plush bathrobes, 24-hour room service, WiFi, Access to exclusive pool area and beach club for Adults Only.

Occupancy: 1 - 3 adults (maximum occupancy of 3)
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Select Club Penthouse

Bed size(s): 1 king-size bed
Rooms: Balcony with outdoor Jacuzzi tub; Jungle view; Bathroom with shower; In-room Jacuzzi; Separated living room with sofa bed; Rooms located in the secluded Select Club (Adults only 18+) section of the resort
Air conditioning: Yes

Room facilities
Telephone, 42 inch flat screen satellite television, safe, hairdryer, Purified water dispenser (cold and hot), Mini bar (refreshed daily), Iron and Ironing board, WiFi, Welcome bottle of sparkling wine and fruit plate, Select bracelet, Plush bathrobes, 24-hour room service, WiFi, Access to exclusive pool area and beach club for Adults Only.

Occupancy: 1 - 3 adults (maximum occupancy of 3)
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Royal Elite Superior

Bed size(s): 1 king-size bed or 2 double beds
Rooms: Balcony or terrace; Pool or Ocean view; Bathroom with shower
Air conditioning: Yes

Room facilities
Telephone, 42 inch flat screen satellite television, safe, hairdryer, Purified water dispenser (cold and hot), Mini bar (refreshed daily), Iron and Ironing board, WiFi, Luxury linens and pillows, Internal water recycling system, Solar water heating system, LED lighting system, Plush bathrobes, Select bracelet, 24-hour room service, iPod docking station

Occupancy: 1 - 3 adults; 2 adults and 2 children; 3 adults and 1 child (maximum occupancy of 4) Back to top
Royal Elite One Bedroom Suite

Bed size(s): 1 king-size bed in Master Bedroom
Rooms: Terrace; Pool or Ocean view; Bathroom with shower; Separate living room with sofa bed
Air conditioning: Yes

Room facilities
Telephone, 42 inch flat screen satellite television, safe, hairdryer, Purified water dispenser (cold and hot), Mini bar (refreshed daily), Iron and Ironing board, WiFi, Luxury linens and pillows, Internal water recycling system, Solar water heating system, LED lighting system, Plush bathrobes, Select bracelet, 24-hour room service, iPod docking station

Occupancy: 1 - 3 adults; 2 adults and 2 children; 3 adults and 1 child (maximum occupancy of 4) Back to top
Royal Elite Penthouse

Bed size(s): 1 king-size bed in Master Bedroom
Rooms: Balcony or terrace; Pool or Ocean view; Bathroom with shower; In-room Jacuzzi; Living area with sofa bed
Air conditioning: Yes

Room facilities
Telephone, 42 inch flat screen satellite television, safe, hairdryer, Purified water dispenser (cold and hot), Mini bar (refreshed daily), Iron and Ironing board, WiFi, Luxury linens and pillows, Internal water recycling system, Solar water heating system, LED lighting system, Plush bathrobes and slippers, Select bracelet, 24-hour room service, iPod docking station

Occupancy: 1 - 3 adults; 2 adults and 2 children; 3 adults and 1 child (maximum occupancy of 4) Back to top
Eco Family Penthouse

Bed size(s): Master bedroom with 1 king-size bed; Separate room with bunk bed for 3 children
Rooms: Balcony or terrace; Jungle view; Two bathrooms, each with shower
Air conditioning: Yes

Room facilities
Telephone, Cable television, safe, hairdryer, Bathrobes and slippers for use, Purified water dispenser (cold and hot), Mini bar restocked daily, 24 hr room service, Iron and Ironing board,WiFi

Occupancy: 3 adults and 2 children OR 2 adults and 3 children (maximum occupancy of 5).  Minimum occupancy is 2 adults and 2 children. Back to top


Food & Drink
8 restaurants, including 3 buffets and à la carte restaurants featuring Brazilian, Italian, Japanese, Mediterranean and vegan cuisine; Seafood and steak house.

10 bars


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Activities
  • 3 pools, including Chill Out pool, Main pool with activities, and exclusive pool for Select Club Adults Only
  • Aqua park with sections designed for kids of all ages. 
  • Daytime activities including Aqua gym, beach volleyball, Beach soccer, Non-motorized water sports, Water polo, Tennis and Eco-activities
  • Kids Club with supervised activities for children ages 4-12
  • Nighttime entertainment
  • Mini-farm Animal Keepers activities
  • Wi-Fi in designated public areas of the hotel

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Health & Wellness

Spa del Mar ($), Fitness centre, Morning meditation, Zumba

 


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Other Services ($)
  • Spa (18+)
  • Golf nearby
  • Scuba diving and reef snorkeling trips
  • Car rentals
  • Romantic dinners on the beach
  • A la carte wines
  • ATM machine and currency exchange
  • Photo shop
  • Medical services
  • Laundry services
  • Wedding services, unique wedding locations (one of a kind gazebo on the beach, ocean front roof top terrace, cenote)
  • Babysitting service


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Additional fees might apply


Family Vacation

Sandos Caracol Eco Resort has attractions and activities to keep the whole family entertained each day.  

Aqua Park

Designed kids of all ages (from toddlers to grown ups).  Featuring 29 water slides, Poolside snack bar, Multiple play areas, Showers and bathrooms, Lifeguard supervision. 

Kids ClubWith supervised activities for children ages 4-12 years old.  Kids can enjoy activities like mini-yoga, arts & crafts, video games, learn about local eco systems , classic games, mini-Olympics, playground area, Foosball tables and more!

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Weddings & Honeymoons

Featuring free or discounted wedding and/or honeymoon packages and the services of a wedding coordinator, this resort has all you need for a destination wedding or honeymoon.

To book travel for your wedding group, request a quote from us.

To secure your wedding date and arrange wedding details at your chosen hotel, please contact the hotel directly.

Guests celebrating their Honeymoon will receive a fruit basket and bottle of sparkling wine in their room.  This must be requested at time of booking.



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Exclusive Bonus Features

Air Canada Vacations guests traveling between November 1, 2017 and October 31, 2019 will receive a $100 USD Spa Credit per room per stay!

Terms & Conditions:

  • Valid for new bookings only
  • Spa credit is broken down into 4 vouchers of $25 USD each
  • Vouchers cannot be accumulated
  • They are non-transferable or redeemable for cash
  • A maximum of $25 USD credit can be used per spa treatment

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Bonus Features

Valid for travel November 1, 2017 to October 31, 2019.

  • Preferred room location (Based on resort layout. Areas of high aesthetic appeal and low disturbance or noise. Within category purchased.)
  • Free WiFi or internet (throughout resort excluding Standard and Deluxe Rooms)
  • 3 guaranteed a la carte dinners

 


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