Grand Oasis Palm

  • Overview
  • Rooms
  • Facilities & Services
  • Best for...
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  • 23 kilometres from Cancun International Airport

Blvd Kukulcan Km 4.5, Zona Hotelera Quintana Roo Mexico 77500

Meal & beverage plans

All-inclusive plan
  • Breakfast, lunch, snacks and dinner daily
  • Unlimited local & imported alcoholic and non alcoholic drinks (premium beverages available with additional charge)
  • Unlimited à la carte dinners (reservations required at select restaurants and subject to availability)


  • KIDDO Zone fully supervised Kids Club (ages 3-12) with over 50,000 square feet of fun

Additional Resort Services

Other services available at the resort include: 24-hour front desk, multilingual staff, currency exchange, elevator, concierge, security, parking, porter/bellhop, luggage storage

Privileges in Paradise Program

Enjoy free exchange privileges between resorts and experience all that Oasis has to offer. Stay at one Oasis Resort and visit sister resorts during the day on an all-inclusive basis, with access to over 50 restaurants, 40 bars and resort amenities within the same category level as booked. Unique experiences at each resort give you an extraordinary variety of choices for dining, recreation and entertainment.

Guests must visit the resort’s concierge desk to make arrangements one day prior to visiting any other Oasis Resort. Transportation between resorts is not included but can be arranged. Fees may apply for some live entertainment. Not available at The Pyramid at Grand Oasis, Grand Oasis Cancun or Oasis Cancun Lite February 21 through March 31. Other blackout dates may apply. Certain restrictions apply.

Student/Youth Policy


  • Student/Youth Travelers are defined as any guest 24 years of age and younger traveling without legal parent/guardian and is applicable at ALL Oasis properties on a year-round basis.
  • Minimum age requirement for hotel check-in is 18 years of age. All rooms require one person that is at least 18 when occupied by a 17-year-old passenger. All students under the legal age of 18 require a notarized consent from parent/legal guardian providing authorization and taking responsibility for the guest. No passenger under the age of 17 years of age is allowed to occupy any room without a parent or legal guardian accompanying them.


  • Upon check-in, passengers will be required to pay a one-time Student/Youth resort fee in the amount of $33.00 USD (Cash Only).  Policy is mandatory, per person and not refundable. Operator is obligated to inform all Students/Youths of this charge.
  • Credit cards issued to persons other than guest (i.e. parent, spouse, etc.) are not accepted in Mexico.
  • Please note the legal drinking age in Mexico is 18.

NOTE:  Student / Youth Groups are not accepted at any Oasis resort with the exception of Oasis Cancun Lite. Each individual resort reserves the right to deny check-in
Check in:
03:00 PM
Check out:
12:00 PM
Number of rooms:
Number of floors:

Best for...

  • Family Vacation
  • Kids stay & eat free
  • Play

Important notes

  • Please note occupancy's are based on existing bedding.  Please note cots and rollaways are not guaranteed.
  • Environmental Sanitation Fee: The municipal government of Cancun has imposed an environmental sanitation fee which will be collected by hotels in Cancun and the Riviera Maya. As of January 1, 2019, guests will pay a fee between $20 and $30 pesos (approx. $1.00 - $3.00 CAD) per room, per night. This mandatory fee will be collected locally and is subject to change without prior notice..

Bed size(s): 1 king bed or 2 double beds (assigned at check-in based on availability)
Rooms: Garden or Sunset view, Bathroom
Air-conditioning: Yes
Internet: WiFi ($)

Room facilities: Flat screen cable television, Telephone($), In-room safe ($), Minibar (refreshed every two days with daily with bottled water, soft drinks & beer), Hairdryer, USB ports, iPod console with radio alarm clock, Bath amenities, Beach towels, 24-hour room service ($), Coffee maker, Iron and ironing board, Roll-away beds and cribs on request (subject to availability), Daily housekeeping

Occupancy: 1-3 adults ; 3 adults and 2 children; 2 adults and 3 children (maximum occupancy of 5)

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Grand Ocean

Bed size(s): 1 king bed or 2 double beds (assigned at check-in based on availability), small built-in daybed
Rooms: Ocean view, Bathroom
Air-conditioning: Yes
Internet: Free WiFi (two devices per room)

Room facilities: Flat screen cable television, Telephone($), In-room safe, Upgraded minibar (restocked every two days with bottled water, soft drinks, snacks & beer), Hairdryer, USB ports, iPod console & radio alarm clock, Bath amenities, Beach towels, Up to 20% discount on select spa services, 24-hour room service (delivery fee applies), Daily turn down service, Welcome amenity, Private concierge check-in & checkout, Late checkout (subject to availability), Robes and slippers for use during stay, Coffee maker, Free one day Smart Car rental for stays 4 nights or longer ($8USD insurance fee applies), Iron and ironing board, Roll-away beds and cribs on request (subject to availability), Daily housekeeping

Occupancy: 1-3 adults ; 3 adults and 1 child ; 2 adults and 2 children (maximum occupancy of 4)

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Family Suite

Bed size(s): 2 bedrooms; 1 king-size bed and 2 double beds
Rooms: Ocean or lagoon view, Two connecting bedrooms (one designed for kids with two double beds, the other with king-size bed), Full bathroom
Internet: Yes ($)
Air conditioning: Yes

Room facilities
Flat screen cable television, Telephone($), In-room safe ($), Mini-bar refreshed every two days with soft drinks, beer and bottled water, Coffee maker, Beach towels, USB ports, iPod docking station, iPod console & radio alarm clock, Iron & ironing board, Hairdryer, Bath amenities, 24-hour room service ($), Roll-away beds and cribs on request (subject to availability), Daily housekeeping

Occupancy: 4 adults; 4 adults and 3 children; 3 adults and 4 children; 2 adults and 5 children (maximum occupancy of 7)

Important  Note: There must be a minimum of 4 paying adults in this room category before a child rate is quoted.

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Food & Drink
16 on-site restaurants, including:
  • 2 international buffets with kids corner
  • French-Mexican gourmet
  • Japanese-Mexican fusion
  • Mediterranean gastropub
  • Mexican food
  • Tacos & tortas
  • Fish & Seafood
  • Ice cream, pasta and pizza
  • Mexican snacks
  • Beach and poolside snacks
  • Mexican sushi fusion
  • Sian Ka’an Beach Club: Wraps and ceviche
  • Kids-only food court
  • Kids-only buffet

10 on-site bars including:

  • Tequila lounge
  • La Cantina
  • Sports Bar
  • Swim-up bar
  • Coffee & Me
  • El Rinco del Cafe
  • Isla Mujeres
  • Sushi Bar
  • Cigar Bar ($)
  • Sian Ka'an Beach Club (Bali bed rental $)

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3 swimming pools including kids' pool and splash pad, Multi-use court, Beach club, Daily activities, Live entertainment, tennis, Mini water park, Kayaks and pedal boats, Racquetball court

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Health & Relaxation
Gym, Yoga, Pilates, Zumba, aerobics, water fitness, Spa ($)

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Other Services ($)
Spa (body & beauty treatments), Car rental, Babysitting service, Gift shop, Convention halls, Doctor on call, Laundry & dry cleaning, ATM, Sundries shop

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Additional fees might apply

Family Vacation

Family fun is central at this resort that is equipped with a dedicated children’s pool and a supervised club with kid-friendly activities.

Introducing the Kidd-O Zone at Grand Oasis Palm!
This fully supervised kids club with over 43,000 square feet of non-stop fun.
Ages: 3-12 | Hours: 9am-10pm

  • Pools and splash zone with water slides, climbing iceberg and trampoline
  • Pirate adventures aboard the Captain Hook
  • Kid-friendly restaurants
  • Kids beach club
  • Playground with jungle gyms and bungee trampoline
  • Live entertainment
  • Daily indoor and outdoor activities
  • Arts and crafts room
  • Video game lounge
  • Resting room
  • Mini-whirlpool and splash area with mushroom fountain
  • Kids theater with movies

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Kids stay & eat free

December 21, 2018 - December 2019

  • First child ages 3-12 stays and eats FREE all year round when sharing with two adults.
  • A second child ages 3-12 stays and eats FREE from January 3, 2019 - April 12, 2019, April 28, 2019 - July 5, 2019 and from August 18, 2019 - December 20, 2019.  During all other periods, a special all inclusive rate will apply.
  • Infants up to 2 years of age stay free at all times


  • Based on maximum room occupancies
  • Not applicable in the Family Suite category where there must be a minimum of 4 paying adults before a child is free
  • Based on existing bedding

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This resort is part of the Play program, which offers the following family-friendly perks:

  • Kids Eat, Play, and Stay FREE 1
  • Pre-boarding for families
  • Dedicated pool areas or sections for kids
  • Supervised kids' clubs and more!

Play More
Upgrade to Play More to receive even more family-friendly perks2:
  • All inclusions of the Play program above
  • Seat selection at time of booking for every member of the family — a value of $160 for a family of 4 or $40 per passenger3
  • $10 in-flight meal voucher per family member, per way3
Play More is available at the time of booking for only $39 per adult and $19 per child!

Terms & Conditions
Must be traveling with minimum one child aged 3-12. Subject to availability. Conditions may apply. Program subject to change without notice. 1Kids 12 and under. Eat free promotion applicable at participating all-inclusive resorts. Based on maximum occupancy of hotel room. Conditions may vary by resort. 2Air Canada Vacations' Play More program is available with air-inclusive packages only. Not applicable to groups. 3Not applicable to children under 2.

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Wedding & honeymoons

COMPLIMENTARY Honeymoon & Anniversary Amenities

All guests celebrating their honeymoon or anniversary will receive the following added value perks:

  • Priority check-in with concierge and tropical welcome cocktail
  • Complimentary upgrade to best available accommodation (within reserved category) at time of check-in
  • Fruit plate and bottle of domestic sparkling wine in guestroom
  • King size bed (subject to availability at time of check-in)
  • Special reservations for a romantic dinner with a bottle of house wine

This program is available with a minimum of five (5) night’s stay. Marriage certificate must be presented at check-in to receive above-mentioned added values. (Honeymoon must be within six months of marriage; anniversary must be within five (5) days of stay). NOTE: Advance Notification Required. Without prior notification, added perks will not apply.

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