Grand Oasis Palm

  • Overview
  • Rooms
  • Facilities & Services
  • Best for...
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  • 25-minute drive from Cancun International Airport

Blvd Kukulcan Km 4.5, Lote C-1, Quintana Roo Mexico 77500

Meal & beverage plans

All-inclusive plan
  • Breakfast, lunch, snacks and dinner daily
  • Unlimited local & imported alcoholic and non alcoholic drinks (premium beverages available with additional charge)
  • (unlimited à la carte dinners, reservations required and subject to availability)


  • KIDDO Zone with fully supervised Kids Club, water park, indoor programs, play kitchen, Captain Hook's pirate ship

Oasis Runaway/Privileges in Paradise Program

Stay at One, Play and Dine at More!

Guests staying at select Grand Oasis resorts can visit other Oasis resorts during the day, enjoying access to over 50 restaurants and 50 bars, diverse pool and beach areas, and live entertainment at no additional cost.
Guests have access to all food and beverage outlets and resort facilities at the same category level as booked. The ID system will be based on color-coded wristbands.

  • Guests of The Pyramid at Grand Oasis will have full access to all properties and amenities of all Oasis resorts. 
  • Guests staying at a Grand Oasis hotel will be able to visit any other property excluding The Pyramid at  Grand Oasis.  
  • Oasis Palm, Oasis Cancun Lite, Oasis Tulum Lite, OH by Oasis and Smart by Oasis have no exchange privileges.

Guests must visit the Oasis Plus concierge desk one day prior to make arrangements to visit any participating resort.  Cost of transportation is not included and blackout dates may apply.
Please note that guests from other Oasis hotels cannot visit the Grand Oasis Cancun, The Pyramid at Grand Oasis and Oasis Cancun Lite during the date periods of February 21, 2018 through March 31, 2018.

Fee may apply to some live entertainment. Cost of transportation not included. Black Out dates may apply.  Certain restrictions and guidelines apply. 

Student/Youth Policy


  • Student/Youth Travelers are defined as any guest 24 years of age and younger traveling without legal parent/guardian and is applicable at ALL Oasis properties on a year-round basis.
  • Minimum age requirement for hotel check-in is 18 years of age. All rooms require one person that is at least 18 when occupied by a 17-year-old passenger. All students under the legal age of 18 require a notarized consent from parent/legal guardian providing authorization and taking responsibility for the guest. No passenger under the age of 17 years of age is allowed to occupy any room without a parent or legal guardian accompanying them.


  • Upon check-in, passengers will be required to pay a one-time Student/Youth resort fee in the amount of $33.00 USD (Cash Only).  Policy is mandatory, per person and not refundable. Operator is obligated to inform all Students/Youths of this charge.
  • Credit cards issued to persons other than guest (i.e. parent, spouse, etc.) are not accepted in Mexico.
  • Please note the legal drinking age in Mexico is 18.

NOTE:  Student / Youth Groups are not accepted at any Oasis resort with the exception of Oasis Cancun Lite. Each individual resort reserves the right to deny check-in
Check in:
03:00 PM
Check out:
12:00 PM
Number of rooms:
Number of floors:

Best for...

  • Family Vacation
  • Kids stay & eat free
  • PLAY

Important notes

  • Please note occupancy's are based on existing bedding.  Please note cots and rollaways are not guaranteed.

Bed size(s): 1 king bed or 2 double beds, daybed
Rooms: Garden or Sunset view, Bathroom
Air-conditioning: Yes
Internet: WiFi ($)

Room facilities: Flat screen cable television, Direct-dial telephone($), In-room safe ($), Minibar (refreshed daily with bottled water, soft drinks & beer), Hairdryer, USB ports, Alarm clock, Bath amenities, Beach towels

Occupancy: 1-3 adults ; 3 adults and 1 child ; 2 adults and 2 children (maximum occupancy of 4)

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Grand Ocean
Bed size(s): 1 king bed or 2 double beds, daybed
Rooms: Ocean view, Bathroom
Air-conditioning: Yes
Internet: Free WiFi for up to 2 devices per room

Room facilities: Flat screen cable television, Direct-dial telephone($), In-room safe, Minibar (refreshed daily with bottled water, soft drinks & beer), Hairdryer, USB ports, Alarm clock, Bath amenities, Beach towels, 20% discount on select spa services, Upgraded minibar, 24-hour room service (delivery fee applies), Daily turn down service, Welcome amenity, Private concierge check-in an checkout, Late checkout (subject to availability), Bathrobes and slippers for use during stay.

Occupancy: 1-3 adults ; 3 adults and 1 child ; 2 adults and 2 children (maximum occupancy of 4) Back to top
Family Fun Suite
Bed size(s): 1 king-size bed and 2 double beds
Rooms: Ocean or lagoon view, Two connecting bedrooms (one designed for kids with a jungle or under-the-sea them and two double beds, the other with king-size bed, full bathroom
Internet: Yes ($)
Air conditioning: Yes

Room facilities
Flat screen cable television, Direct-dial telephone($), In-room safe ($), Mini-bar refreshed daily with soft drinks, beer and bottled water, Coffee maker, Beach towels, USB ports, iPod docking station, Radio alarm clock, Iron & ironing board, Hairdryer, Bath amenities

Occupancy: 3-4 adults ; 2 adults and 3 children (maximum occupancy of 5) Back to top

Food & Drink
16 on-site restaurants, including:
  • 2 international buffets
  • Specialty restaurants (Mexican, Japanese/Mexican Fusion, Rodizio, Gastrobar, Seafood)
  • 2 snack bars
  • Sushi Bar
10 bars

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2 swimming pools, Multi-use court, Beach club, Night club, Daily activities, Live entertainment

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Health & Relaxation
Gym, Spa ($)

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Other Services ($)
Spa (body & beauty treatments), Smart Car rental, Babysitting service, Gift shop, Convention halls, Medical service on call, Laundry

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Additional fees might apply

Family Vacation

Family fun is central at this resort that is equipped with a dedicated children’s pool and a supervised club with kid-friendly activities.

Introducing the Kidd-O Zone at Grand Oasis Palm!

Designed with the whole family in mind! Endless fun for the kids, great family time and the opportunity for grownups to reconnect and share some well-deserved quality time!

The fully-supervised Kidd-O Zone offers 50,000 square feet of non-stop fun…here are some of the highlights:

  • Splash Zone featuring a dedicated beach area with kid-sized lounge chairs, surfboards and family cabanas.
  • Pool area with mini water park with activities including a trampoline, climbing iceberg, a pirate’s ship with slides, a wading pool with inflatable water tubes, and more.
  • The fun continues indoors with programming designed to give little ones the opportunity to flex their creativity. The brightly colored arts & crafts space invites children to paint, construct and create a variety of crafts to take back as gifts or souvenirs. The space also includes a theatre complete with perfectly sized seating for movie screenings, puppet shows, songwriting workshops and more.
  • For the culinary inclined, Kidd-O Zone also offers a play kitchen where future chefs can work side-by-side with skillfully trained chefs to learn how to prepare some of their favorite dishes.
  • State-of-the-art game room includes the latest technology for gamers, and a princess playtime room is designed to bring their favorite story book fairy tales to life.
  • Pirates del Caribe Food and Beverage Plaza designed as an outdoor marketplace where delicious treats await including an ice cream station, cookie and pastry station, and more. The plaza is also home to the child-friendly versions of various restaurants such as Petit Mr. Wimpy, Petit Tacos and Petit Happy Chicken, all of which feature favorites including mini hamburgers, tacos, and more. 
  • Captain Hook's pirate ship, sailing weekly from the dock at Grand Oasis Palm, the ship's decks are primed for tons of kid-focused fun!
  • Cleverly decorated family rooms, consisting of one kids’ room themed as Under the Sea or Jungle and featuring two beds, as well as an elegantly appointed adjoining room with a king bed for the adults, the family rooms at Grand Oasis Palm resemble Cancun’s natural beauty while inspiring the imagination.
  • Open daily from 9am - 10pm.
  • When the sun sets a new world of entertainment comes to life with a variety of themed shows that are suited for the entire family.

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Kids stay & eat free

Up to two kids ages 12 years and younger stay and eat free at this resort.  A third child ages 3-12 pays special all inclusive rate.  Maximum room occupancy restrictions apply. Children must be sharing a room with 2 full paying adults. Existing bedding must be used. Please note that any discounts will be reflected in your final price at checkout.


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This resort is part of the Play program, which offers the following family-friendly perks:

  • Kids Eat, Play, and Stay FREE 1
  • Pre-boarding for families
  • Dedicated pool areas or sections for kids
  • Supervised kids' clubs and more!

Play More
Upgrade to Play More to receive even more family-friendly perks2:
  • All inclusions of the Play program above
  • Seat selection at time of booking for every member of the family — a value of $160 for a family of 4 or $40 per passenger3
  • $10 in-flight meal voucher per family member, per way3
Play More is available at the time of booking for only $39 per adult and $19 per child!

Terms & Conditions
Valid for bookings and departures starting July 17, 2017. Must be traveling with minimum one child aged 3-12. Subject to availability. Conditions may apply. Program subject to change without notice. 1Kids 12 and under. Eat free promotion applicable at participating all-inclusive resorts. Based on maximum occupancy of hotel room. Conditions may vary by resort. 2Air Canada Vacations' Play More program is available with air-inclusive packages only. Not applicable to groups. 3Not applicable to children under 2.

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Wedding & honeymoons

Featuring free or discounted wedding and/or honeymoon packages and the services of a wedding coordinator, this resort has all you need for a destination wedding or honeymoon.

To book travel for your wedding group, request a quote from us.

To secure your wedding date and arrange wedding details at your chosen hotel, please contact the hotel directly.

COMPLIMENTARY Honeymoon & Anniversary Amenities

All Honeymooners and guests celebrating their honeymoon or anniversary staying at any Grand Oasis resort (The Pyramid at Grand Oasis, Grand Oasis Cancun, Grand Oasis Sens, Grand Oasis Palm, Grand Oasis Tulum) will receive the following added value perks:

  • Priority check-in through the Oasis Plus desk with a tropical welcome drink
  • Complimentary upgrade to best available accommodation (within reserved category) at time of check-in
  • Fruit basket and bottle of domestic sparkling wine in guestroom
  • King size bed (subject to availability at time of check-in)
  • Special reservations for a romantic dinner with a bottle of house wine

This program is available with a minimum of five (5) night’s stay. Marriage certificate must be presented at check-in to receive above-mentioned added values. (Honeymoon must be within six months of marriage; anniversary must be within five (5) days of stay). NOTE: Advance Notification Required. Without prior notification, added perks will not apply.

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