JOIA Paraiso by Iberostar
Location
- 36 km from Cancun/Mayan Riviera airport
- Located directly on the beach
- Playa Paraiso
- 123 km from the new Tulum International Airport
- 20.6 km from Playa del Carmen
- 16.5 km from Puerto Morelos
- 2.1 km from Iberostar Playa Paraíso Golf Club
Address
Hotel description
JOIA Paraíso by Iberostar is a luxurious, elegant hotel situated directly on the beachfront, catering specifically to adults. The superior-category hotel is part of the Paraíso Complex, offering spacious suites with top-notch amenities and remarkable architectural design. Guests can expect a tranquil and comfortable stay, surrounded by the beauty of the natural landscape.
Meal and beverage plans
All Inclusive Plan
- Breakfast, lunch and dinner daily
- Breakfast, lunch, snacks, and dinner daily
- Domestic and International alcoholic and non-alcoholic beverages
- Wine with lunch and dinner
- Mixology bar carts
- Enhancement of the Tequila and Mezcal offer
- Room service 24 hours a day (restrictions apply)
- Christmas Eve and News Years Gala dinner (Dec. 24 and Dec 31)
- Unlimited à la carte dining (reservations required)
Additional inclusions
- Non-motorized water sports (Restrictions apply/subject to availability)
- Introductory scuba demonstration in pool
- Beach volleyball and tennis
- Nightclub (located in the complex shopping centre)
- Pillow Menu
- WiFi throughout the property
- Dedicated Grand Experience Team
- Pre-online check in experience including pre-room selection
- Refreshing towel upon arrival
- Beverage service on the beach/ pool through the Iberostar APP
- Stay at one, play at more*: access to services and facilities at all Iberostar Hotels & Resorts in Cancún, Riviera Maya and Cozume (transfers not included)
Upgrade your stay
Butler Service in Select Suites
Upgrade to a Villas, Ocean Front Suite, Ocean Front Superior Suite, Suite Ocean Front
Superior Corner, Presidential Suite and receive a Butler and upgraded amenities/services!
Your butler will make you feel at home 24 hours a day. He or she will show you to your suite, help you unpack your luggage, and customize your pillow, your aromatherapy essence, and your minibar service. He or she can draw a relaxing bath for you or attend to your laundry or shoe-shining needs.
In addition guests will also receive an upgraded experience with services such as:
- Personalized pre-arrival contact to learn the guest’s preferences*
- Private check-in with a Hotel & Room orientation made by the butler
- Customized Mini bar
- 25% of discount on Star Prestige
- Butler courtesy call during stay
- Ironing service
- Complimentary late check out, Subject to availability.
*Inclusions are subjected to change without notice
Best For...
Earn more with Aeroplan
Exclusive perks
Adults-only
Luxury
Spa
Wedding & honeymoons
Perks for groups
2SLGBTQIA+ Resorts
Ecolabel hotels
Promotions
Up to $800 in Resort Coupons
Important Notes
This resort is an Adults-only (18+) resort
Environmental Sanitation Fees are payable in local currency directly to the hotels. As these fees fluctuate by hotel, you may contact your respective hotel for more information on the applicable fees.
Please be advised that smoking is not permitted in the guest rooms and balconies. There are designated outdoor smoking areas.
Guests now have the option to use the advance online check-tool on webcheckin.iberostar.com and follow 2 easy steps anytime time before arrival.
Guests staying at the JOIA Paraiso by Iberostar have access to services and facilities at all Iberostar Hotels & Resorts in Cancún, Riviera Maya and Cozume (transfers not included)
Enjoy unlimited rounds of golf at the Iberostar Paraiso Golf Club for only $89.00 USD per person, per day!
Included in the golf package:
Unlimited rounds of golf, Roundtrip transfers to and from the golf course, shared Golf cart, Use of driving range, Drinks and snacks from the beverage cart
Rates, inclusions and availability are subject to change without any prior notice.
Suite
Upper Floor Suite
Pool View Suite
Romance Villa with Private Pool & Butler Service
This room includes extra perks as part of this hotel’s Butler Service in Select Suites program.
Suite Ocean Front
This room includes extra perks as part of this hotel’s Butler Service in Select Suites program.
Panoramic Ocean Front Butler Suite
This room includes extra perks as part of this hotel’s Butler Service in Select Suites program.
Promo Suite
Pool Access Suite
Oceanfront Butler Suite Beach Acess
Restaurants & Bars
Restaurants
- Toni’s Surf & Turf Restaurant - À la carte - Surf & Turf - Lobster will not be served from March 1st to June 30th
- L’Atelier Haute Cuisine - À la carte - Gourmet
- Venecia - À la carte - Italian
- Haiku - À la carte - Japanese / Nikkei / Teppanyaki
- La Brisa - À la carte - Local
- Bella Vista - Buffet - International
Bars
- Lobby Bar
- Cocktail bar
- Pool Bar
- Beach Bar
- Wine Bar
- Health Bar
Activities
Pools
- Infinity pool
- Heated pool
- Outdoor pool
Motorized and non-motorized water sports
- Scuba diving ($)
- Kayak
- Catamaran
Land activities
- Beach volleyball
Entertainment
- Nightclub
Golf
Health and Relaxation
- Fitness centre
- Spa ($)
Other facilities & services
- Convention centre
- Dive centre
- Car rental service
- Meeting facilities
- Laundry service
- Medical services
- Shopping Center - includes nightclub, spa, chapel, creperie, ice cream parlor, snacks and various boutiques
Adults-only (18+) resort
This resort is an Adults-only (18+) resort
Environmental Sanitation Fees
Environmental Sanitation Fees are payable in local currency directly to the hotels. As these fees fluctuate by hotel, you may contact your respective hotel for more information on the applicable fees.
Smoking Policy
Please be advised that smoking is not permitted in the guest rooms and balconies. There are designated outdoor smoking areas.
Advance Check-in
Guests now have the option to use the advance online check-tool on webcheckin.iberostar.com and follow 2 easy steps anytime time before arrival.
Stay at one, Play at more!
Guests staying at the JOIA Paraiso by Iberostar have access to services and facilities at all Iberostar Hotels & Resorts in Cancún, Riviera Maya and Cozume (transfers not included)
Golf Information
Enjoy unlimited rounds of golf at the Iberostar Paraiso Golf Club for only $89.00 USD per person, per day!
Included in the golf package:
Unlimited rounds of golf, Roundtrip transfers to and from the golf course, shared Golf cart, Use of driving range, Drinks and snacks from the beverage cart
Rates, inclusions and availability are subject to change without any prior notice.
Earn more with Aeroplan
With our new way to earn, in addition to accumulating points on the flight portion of your trip, you’ll earn extra Aeroplan® points on packages to this resort/hotel.
- A minimum 7-night stay is required on the Caribbean, Mexico, Hawaii, Florida, London, Lisbon and Rome; a minimum 4-night stay is required on Las Vegas, San Francisco and Portland.
- Members ages 2 to 12 will receive extra points equivalent to 50% of the points granted to members ages 13 and up.
- Valid for travel completed by December 31, 2025
Exclusive perks
This resort comes with exclusive perks. Perks vary by resort and are subject to availability. Certain conditions may apply.
This resort includes the following perks:
- Early check-in/late check-out (Check-out until 2:00 p.m.*)
- Bottle of sparkling wine
- 20% spa discount
- 20% discount on wines
- 25% discount on paid drinks at à la carte restaurants
Valid for travel completed by October 31, 2025. Added values vary by resort. Not applicable to groups. Conditions may apply. *Subject to availability.
Adults-only
This resort accommodates guests aged 18+ or 21+ only.
Luxury
Treat yourself to luxurious features like gourmet dining, 24-hour room service, spacious rooms, free WiFi, and more.
Spa
Focus on mind, body and soul at this resort with spa facilities, fitness centre and various daily physical activities.
Wedding & honeymoons
This resort offers wedding and/or honeymoon packages and the services of a wedding coordinator.
To secure your wedding date and arrange wedding details at your chosen hotel, please contact the hotel directly.
Perks for groups
Book a group package of a certain size and some guests pay only the taxes*. *Discount is not available if booking hotel only. Discount is applicable on the base fare and does not apply to surcharges, charges and taxes. Subject to availability at time of booking. Cannot be combined with any other offer, discount, or promotion, unless otherwise specified. Restrictions can include but are not limited to: type and size of group, booking and travel periods, minimum number of nights, age restrictions, and availability. Subject to availability at time of booking. Terms and conditions are subject to change without prior notice. Contact our groups department for details.
2SLGBTQIA+ Resorts
All members and allies of the community are welcomed at this 2SLGBTQIA+ friendly resort.
Ecolabel hotels
This hotel has declared its commitment to one or more ecolabels endorsed by the Global Sustainable Tourism Council.
Up to $800 in Resort Coupons
Receive up to USD $800 in the form of US$25 coupons, depending on length of stay:
- USD $600 for stays of 3-5 nights (24 coupons valued at $25US each)
- USD $800 for minimum of 6 nights (32 coupons valued at $25US each)
Each coupon must be used with minimum purchase of US$100
Applicable for new bookings and for travel until October 31, 2025 (subject to change). The discount coupons are digital and available on the Iberostar APP, credits are activated the day after arrival at the hotel. Resort Coupons may not be redeemed for cash and there is no cash reimbursement if unused. Discounts are not transferable and must be used during the length of stay. Resort Coupon Discounts are not valid for groups. Valid for the purchase of an item, product or service with a minimum purchase of $100 USD per USD$25 coupon at all internal and external* points of sale of the hotel. Morpho Shops Mexico, Avis Car Rental Mexico, except Iberostar Waves Cozumel and Iberostar Selection Playa Mita), Photo Shop Mexico – Paraíso Complex, Cancún Complex), HDC Photo, Bávaro Complex - Punta Cana) and Slot Machines Jamaica Complex). Blackout dates, additional restrictions, or exclusions may apply. Iberostar reserves the right to withdraw offers and change conditions at any time without notice. Please note Resort Coupons are soley at the decrection of the hotel and subject to local restrictions.