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Haven Riviera Cancun

 
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Location

  • Beachfront
  • Located 12 kilometres from Cancun International Airport

Address

Ctra. Federal 307, Chetumal - Pto. Juarez, Km 335, Puerto Morelos, Cancún – Q. Roo 77569 Mexico

Hotel Description

Find your personal sanctuary and tranquility at this intimate adults-only all-suite beachfront resort. Surrounded by pure luxury and being pampered by attentive experienced staff will help you to explore new levels of exclusive services and personalized amenities. Enjoying the finest resort facilities, indulge in opulent accommodations, unique fusion cuisine and unparalleled spa experiences. Only at Haven Resort & Spa will you discover what a real all-exclusive experience is all about - fulfilling your every vacation desire.

Meal & beverage plans


Exclusive All-inclusive plan

  • 24 hour all-inclusive food & beverage concept including selected premium cuts & spirits

 

Additional inclusions

  • WiFi access in all rooms and public areas including pool & beach
  • Beach concierge and pool service
  • 24 hour complimentary room service
  • Nespresso machines in all suites
  • Personalized mini bar in rooms
  • Personalized aromatherapy in room
  • Pillow menu
  • Pool & Spa Concierge
  • Maid service twice daily including turn down service

Upgrade to Serenity Club ($)

Elevate your stay at Haven Riviera Cancun in one of the exclusive Serenity Club Oceanfront Suites with exclusive VIP amenities and services including:

  • Stunning oceanfront location and views
  • Exclusive Check-in lounge
  • Exceptional, dedicated Butler service
  • Welcome amenity and a personalized appreciation letter
  • Luxurious king bed with a premium pillow menu
  • Personalized mini-bar restocked daily
  • Access to the exclusive Serenity Club Lounge, with a selection of wines, premium spirits, and small bites throughout the day. 
  • Premium aromatherapy and Haven signature toiletries
  • Daily exclusive à la carte breakfast option served at Vistas
  • 10% discount on select Spa treatments
  • Complimentary green fees at El Tinto golf course with cart included*
  • 30 minutes of hydrotherapy or sauna/steam circuit at MySenses Spa. Contact your butler.*
Check-in: 15:00
Check-out: 12:00
Number of Rooms: 435
Number Of Restaurants: 6
Number Of Bars: 7
Number Of Outdoor Pools: 4

Best For...

Exclusive Perks

Adults-only vacation

Spa Vacation

Luxury Vacation

Weddings & Honeymoons

More

Important Notes

Environmental Sanitation Fee: An Environmental Sanitation fee of $70 - $100 MXN (approximately $5 - $7 CAD) will be collected by all hotels in Cancun & Riviera Maya. This fee applies per ROOM per NIGHT and is payable by the guest directly to the hotel during their stay. The fee is subject to change without prior notice and may vary depending on exchange rate.

 

Non-Smoking Policy:  Haven Rivirera Cancun is a 100% smoke free building.  Smoking is permitted only in designated outdoor areas.  Smoking is not permitted in guest rooms including balconies and terraces.

Please note the resort has commenced construction of a new Conference Centre that is estimated to be completed by Fall/Winter 2023-24. The Conference Centre is located behind the main resort areas/facilities and will not impede on our guests stay. The resort will endeavor to allocate ACV rooms furthest away from the construction depending on occupancy levels.

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Junior Suite Garden View

Bed size(s): 1 king-size bed and 1 sofa bed
Rooms: Terrace or balcony with Jacuzzi and sitting area, Bathroom with walk-in rain drop shower for two
Air-conditioning: Yes
Internet: WiFi

Room facilities
Electronic door bell, Do not disturb button, Ceiling fan, 50" flat screen cable television (including surround system, Bluetooth and USB access), Radio alarm clock with smartphone docking station, Direct dial telephone with multi lines and voice mail option, Nightly courtesy, Nespresso machine with capsules (4 choices), Daily restocked personalized mini bar, Room service box, Electronic laptop size safe, Walk-in closet, Full body mirror, Premium toiletries, Hairdryer, Vanity mirror, Bathrobes & slippers, Scale, Umbrella, Steam iron, Aromatherapy menu

Occupancy: 1-3 adults (maximum occupancy of 3)

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Junior Suite Partial Ocean View

Bed size(s): 1 king-size bed
Rooms: Balcony with Jacuzzi and sitting area, Bathroom with walk-in rain drop shower for two
Air-conditioning: Yes
Internet: WiFi

Room facilities
Electronic door bell, Do not disturb button, Ceiling fan, 50" flat screen cable television (including surround system, Bluetooth and USB access), Radio alarm clock with smartphone docking station, Direct dial telephone with multi lines and voice mail option, Nightly courtesy, Nespresso machine with capsules (4 choices), Daily restocked personalized mini bar, Room service box, Electronic laptop size safe, Walk-in closet, Full body mirror, Premium toiletries, Hairdryer, Vanity mirror, Bathrobes & slippers, Scale, Umbrella, Steam iron, Aromatherapy menu

Occupancy: 1-2 adults (maximum occupancy of 2)

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Junior Suite Partial Ocean View Double Beds

Bed size(s): 2 double beds
Rooms: Balcony with Jacuzzi and sitting area, Bathroom with walk-in rain drop shower for two
Air-conditioning: Yes
Internet: WiFi

Room facilities
Electronic door bell, Do not disturb button, Ceiling fan, 50" flat screen cable television (including surround system, Bluetooth and USB access), Radio alarm clock with smartphone docking station, Direct dial telephone with multi lines and voice mail option, Nightly courtesy, Nespresso machine with capsules (4 choices), Daily restocked personalized mini bar, Room service box, Electronic laptop size safe, Walk-in closet, Full body mirror, Premium toiletries, Hairdryer, Vanity mirror, Bathrobes & slippers, Scale, Umbrella, Steam iron, Aromatherapy menu

Occupancy: 1-3 adults (maximum occupancy of 3)

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Pure Wellness Junior Suite Partial Ocean View

Bed size(s): 1 king-size bed
Rooms: Balcony with Jacuzzi, Bathroom with walk-in rain drop shower for two, 7-step process to disinfect the room to minimize the presence of potential irritants
Air-conditioning: Yes
Internet: WiFi

Room facilities
Electronic door bell, Do not disturb button, Ceiling fan, 50" flat screen cable television (including surround system, Bluetooth and USB access), Radio alarm clock with smartphone docking station, Direct dial telephone with multi lines and voice mail option, Nightly courtesy, Nespresso machine with capsules (4 choices), Daily restocked personalized mini bar, Room service box, Electronic laptop size safe, Walk-in closet, Full body mirror, Premium toiletries, Hairdryer, Vanity mirror, Bathrobes & slippers, Scale, Umbrella, Steam iron, Aromatherapy menu

Occupancy: 1-2 adults (maximum occupancy of 2)

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Romance Junior Suite Partial Ocean View

Bed size(s): 1 king-size bed
Rooms: Balcony with Jacuzzi and sitting area, Bathroom with walk-in rain drop shower for two
Air-conditioning: Yes
Internet: WiFi

Room facilities
Electronic door bell, Do not disturb button, Ceiling fan, 50" flat screen cable television (including surround system, Bluetooth and USB access), Radio alarm clock with smartphone docking station, Direct dial telephone with multi lines and voice mail option, Romantic turn down service on first night with bottle of sparkling wine & chocolate dipped strawberries upon arrival, Nightly courtesy, Nespresso machine with capsules (4 choices), Daily restocked personalized mini bar, Room service box, Electronic laptop size safe, Walk-in closet, Full body mirror, Premium toiletries, Hairdryer, Vanity mirror, Bathrobes & slippers, Scale, Umbrella, Steam iron, Aromatherapy menu

Additional amenities include: Sparkling bottle of wine & chocolate dipped strawberries, Aromatherapy whirlpool for two prepared with rose petals and inviting scents, Romantic breakfast for two delivered one morning to the suite, Semi-private dinner in restaurant of guests' choosing

Occupancy: 2 adults (maximum occupancy of 2)

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Junior Suite Swim-Out Garden View

Bed size(s): 1 king-size bed and 1 sofa bed
Rooms: Terrace with direct access to exclusive swim out pool, Bathroom with walk-in rain drop shower for two
Air-conditioning: Yes
Internet: WiFi

Room facilities
Electronic door bell, Do not disturb button, Ceiling fan, 50" flat screen cable television (including surround system, Bluetooth and USB access), Radio alarm clock with smartphone docking station, Direct dial telephone with multi lines and voice mail option, Nightly courtesy, Nespresso machine with capsules (4 choices), Daily restocked personalized mini bar, Room service box, Electronic laptop size safe, Walk-in closet, Full body mirror, Premium toiletries, Hairdryer, Vanity mirror, Bathrobes & slippers, Scale, Umbrella, Steam iron, Aromatherapy menu

Occupancy: 1-3 adults (maximum occupancy of 3)

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Junior Suite Swim-Out Partial Ocean View

Bed size(s): 1 king-size bed
Rooms: Terrace with direct access to exclusive swim out pool, Bathroom with walk-in rain drop shower for two
Air-conditioning: Yes
Internet: WiFi

Room facilities
Electronic door bell, Do not disturb button, Ceiling fan, 50" flat screen cable television (including surround system, Bluetooth and USB access), Radio alarm clock with smartphone docking station, Direct dial telephone with multi lines and voice mail option, Nightly courtesy, Nespresso machine with capsules (4 choices), Daily restocked personalized mini bar, Room service box, Electronic laptop size safe, Walk-in closet, Full body mirror, Premium toiletries, Hairdryer, Vanity mirror, Bathrobes & slippers, Scale, Umbrella, Steam iron, Aromatherapy menu

Occupancy: 1-2 adults (maximum occupancy of 2)

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Romance Junior Suite Swim-Out Partial Ocean View

Bed size(s): 1 king-size bed
Rooms: Terrace with direct access to exclusive swim out pool, Bathroom with walk-in rain drop shower for two
Air-conditioning: Yes
Internet: WiFi

Room facilities
Electronic door bell, Do not disturb button, Ceiling fan, 50" flat screen cable television (including surround system, Bluetooth and USB access), Radio alarm clock with smartphone docking station, Direct dial telephone with multi lines and voice mail option, Romantic turn down service on first night with bottle of sparkling wine & chocolate dipped strawberries, Nightly courtesy, Nespresso machine with capsules (4 choices), Daily restocked personalized mini bar, Room service box, Electronic laptop size safe, Walk-in closet, Full body mirror, Premium toiletries, Hairdryer, Vanity mirror, Bathrobes & slippers, Scale, Umbrella, Steam iron, Aromatherapy menu

Additional amenities include: Sparkling bottle of wine & chocolate dipped strawberries, Aromatherapy whirlpool for two prepared with rose petals and inviting scents, Romantic breakfast for two delivered one morning to the suite, Semi-private dinner in restaurant of guests' choosing

Occupancy: 2 adults (maximum occupancy of 2)

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Serenity Club Partial Ocean View King Bed Junior Suite

Featuring exclusive Serenity Club amenities and services.

Bed size(s): 1 king-size bed
Rooms: Balcony with Jacuzzi and sitting area, Bathroom with walk-in rain drop shower for two
Air-conditioning: Yes
Internet: WiFi

Room facilities
Electronic door bell, Do not disturb button, Ceiling fan, 50" flat screen cable television (including surround system, Bluetooth and USB access), Radio alarm clock with smartphone docking station, Direct dial telephone with multi lines and voice mail option, 1 bottle of spirits to choose upon arrival and provided later by butler, Room service box, Electronic laptop size safe, Walk-in closet, Full body mirror, Premium toiletries, Hairdryer, Vanity mirror, Bathrobes & slippers, Scale, Umbrella, Steam iron

Occupancy: 1-2 adults (maximum occupancy of 2)

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Serenity Club Partial Ocean View 2 Queen Beds Junior Suite

Featuring exclusive Serenity Club amenities and services.

Bed size(s): 2 queen-size beds
Rooms: Balcony with Jacuzzi and sitting area, Bathroom with walk-in rain drop shower for two
Air-conditioning: Yes
Internet: WiFi

Room facilities
Electronic door bell, Do not disturb button, Ceiling fan, 50" flat screen cable television (including surround system, Bluetooth and USB access), Radio alarm clock with smartphone docking station, Direct dial telephone with multi lines and voice mail option, 1 bottle of spirits to choose upon arrival and provided later by butler, Room service box, Electronic laptop size safe, Walk-in closet, Full body mirror, Premium toiletries, Hairdryer, Vanity mirror, Bathrobes & slippers, Scale, Umbrella, Steam iron

Occupancy: 2-4 adults (maximum occupancy of 4)

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Serenity Club Ocean View King Bed Junior Suite

Featuring exclusive Serenity Club amenities and services.

Bed size(s): 1 king-size bed
Rooms: Balcony with Jacuzzi and sitting area, Bathroom with walk-in rain drop shower for two
Air-conditioning: Yes
Internet: WiFi

Room facilities
Electronic door bell, Do not disturb button, Ceiling fan, 50" flat screen cable television (including surround system, Bluetooth and USB access), Radio alarm clock with smartphone docking station, Direct dial telephone with multi lines and voice mail option, 1 bottle of spirits to choose upon arrival and provided later by butler, Room service box, Electronic laptop size safe, Walk-in closet, Full body mirror, Premium toiletries, Hairdryer, Vanity mirror, Bathrobes & slippers, Scale, Umbrella, Steam iron

Occupancy: 1-2 adults (maximum occupancy of 2)

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Serenity Club Ocean View 2 Queen Beds Junior Suite

Featuring exclusive Serenity Club amenities and services.

Bed size(s): 2 queen-size beds
Rooms: Balcony with Jacuzzi and sitting area, Bathroom with walk-in rain drop shower for two
Air-conditioning: Yes
Internet: WiFi

Room facilities
Electronic door bell, Do not disturb button, Ceiling fan, 50" flat screen cable television (including surround system, Bluetooth and USB access), Radio alarm clock with smartphone docking station, Direct dial telephone with multi lines and voice mail option, 1 bottle of spirits to choose upon arrival and provided later by butler, Room service box, Electronic laptop size safe, Walk-in closet, Full body mirror, Premium toiletries, Hairdryer, Vanity mirror, Bathrobes & slippers, Scale, Umbrella, Steam iron

Occupancy: 2-4 adults (maximum occupancy of 4)

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Serenity Club Junior Suite Ocean Front

Featuring exclusive Serenity Club amenities and services.

Bed size(s): 1 king-size bed
Rooms: Balcony with Jacuzzi and sitting area, Bathroom with walk-in rain drop shower for two
Air-conditioning: Yes
Internet: WiFi

Room facilities
Electronic door bell, Do not disturb button, Ceiling fan, 50" flat screen cable television (including surround system, Bluetooth and USB access), Radio alarm clock with smartphone docking station, Direct dial telephone with multi lines and voice mail option, 1 bottle of spirits to choose upon arrival and provided later by butler, Room service box, Electronic laptop size safe, Walk-in closet, Full body mirror, Premium toiletries, Hairdryer, Vanity mirror, Bathrobes & slippers, Scale, Umbrella, Steam iron

Occupancy: 2 adults (maximum occupancy of 2)

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Serenity Club Romance Junior Suite Ocean Front

Featuring exclusive Serenity Club amenities and services.

Bed size(s): 1 king-size bed
Rooms: Balcony with Jacuzzi and sitting area, Bathroom with walk-in rain drop shower for two
Air-conditioning: Yes
Internet: WiFi

Room facilities
Electronic door bell, Do not disturb button, Ceiling fan, 50" flat screen cable television (including surround system, Bluetooth and USB access), Radio alarm clock with smartphone docking station, Direct dial telephone with multi lines and voice mail option, Romantic turn-down service on the first night including bottle of chilled premium sparkling wine and chocolate dipped strawberries, Nightly courtesy, Electronic laptop size safe, Walk-in closet, Full body mirror, Premium toiletries, Hairdryer, Vanity mirror, Bathrobes & slippers, Scale, Umbrella, Steam iron

Occupancy: 2 adults (maximum occupancy of 2)

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Serenity Club Swim Out Partial Ocean View King Bed Junior Suite

Featuring exclusive Serenity Club amenities and services.

Bed size(s): 1 king-size bed
Rooms: Terrace with exclusive infinity-style swim out pool, Bathroom with walk-in rain drop shower for two
Air-conditioning: Yes
Internet: WiFi

Room facilities
Electronic door bell, Do not disturb button, Ceiling fan, 50" flat screen cable television (including surround system, Bluetooth and USB access), Radio alarm clock with smartphone docking station, Direct dial telephone with multi lines and voice mail option, 1 bottle of spirits to choose upon arrival and provided later by butler, Room service box, Electronic laptop size safe, Walk-in closet, Full body mirror, Premium toiletries, Hairdryer, Vanity mirror, Bathrobes & slippers, Scale, Umbrella, Steam iron

Occupancy: 1-2 adults (maximum occupancy of 2)

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Serenity Club Swim Out Partial Ocean View 2 Queen Beds Junior Suite

Featuring exclusive Serenity Club amenities and services.

Bed size(s): 2 queen-size beds
Rooms: Terrace with exclusive infinity-style swim out pool, Bathroom with walk-in rain drop shower for two
Air-conditioning: Yes
Internet: WiFi

Room facilities
Electronic door bell, Do not disturb button, Ceiling fan, 50" flat screen cable television (including surround system, Bluetooth and USB access), Radio alarm clock with smartphone docking station, Direct dial telephone with multi lines and voice mail option, 1 bottle of spirits to choose upon arrival and provided later by butler, Room service box, Electronic laptop size safe, Walk-in closet, Full body mirror, Premium toiletries, Hairdryer, Vanity mirror, Bathrobes & slippers, Scale, Umbrella, Steam iron

Occupancy: 2-4 adults (maximum occupancy of 4)

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Serenity Club Junior Suite Swim-Out Ocean Front

Featuring exclusive Serenity Club amenities and services.

Bed size(s): 1 king-size bed
Rooms: Terrace with access to exclusive infinity-style swim out pool, Bathroom with walk-in rain drop shower for two
Air-conditioning: Yes
Internet: WiFi

Room facilities
Electronic door bell, Do not disturb button, Ceiling fan, 50" flat screen cable television (including surround system, Bluetooth and USB access), Radio alarm clock with smartphone docking station, Direct dial telephone with multi lines and voice mail option, 1 bottle of spirits to choose upon arrival and provided later by butler, Nightly courtesy, Electronic laptop size safe, Walk-in closet, Full body mirror, Premium toiletries, Hairdryer, Vanity mirror, Bathrobes & slippers, Scale, Umbrella, Steam iron

Occupancy: 2 adults (maximum occupancy of 2)

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Serenity Club Romance Junior Suite Swim-Out Ocean Front

Featuring exclusive Serenity Club amenities and services.

Bed size(s): 1 king-size bed
Rooms: Terrace with access to exclusive infinity-style swim out pool, Bathroom with walk-in rain drop shower for two
Air-conditioning: Yes
Internet: WiFi

Room facilities
Electronic door bell, Do not disturb button, Ceiling fan, 50" flat screen cable television (including surround system, Bluetooth and USB access), Radio alarm clock with smartphone docking station, Direct dial telephone with multi lines and voice mail option, Romantic turndown service on the first night including bottle of chilled premium sparkling wine and chocolate dipped strawberries, Nightly courtesy, Electronic laptop size safe, Walk-in closet, Full body mirror, Premium toiletries, Hairdryer, Vanity mirror, Bathrobes & slippers, Scale, Umbrella, Steam iron

Occupancy: 2 adults (maximum occupancy of 2)

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Food & Drink

International dining options include:

  • Flavours - International market-style buffet
  • Olios - Mediterranean a la carte
  • Agua Bendita - Mexican steakhouse
  • Satsu - Asian fusion
  • Vora Mar - Italian trattoria
  • Mistral - Snack bar
  • Vistas Restaurant - exclusive Serenity Club restaurant serving breakfast and lunch

6 bars and lounges 

  • Mixology Corner
  • Limes - American-sytyle bar
  • Moons - Nightclub
  • Haven Bar
  • Vistas - pool bar
  • Docks - pool bar
  • Mocaccino - Coffee shop and Deli
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Activities

Pools

  • 4 pools
  • 1 over-sized in-pool whirlpool

Non-motorized watersports

  • Scuba clinic in pool (upon availability)

Land activities

  • Artificial tennis court
  • Half basketball court
  • Beach volleyball
  • Pin-pong
  • Table games
  • Cocktail tastings
  • Cocktail lessons
  • cooking class
  • Mixology

Entertainment

  • Spirits tasting and cooking classes
  • Macramé workshops
  • Daily live music performances
  • Live DJ twice a week
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Health & Relaxation

  • Fitness facilities
  • Yoga
  • Spa ($)
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Other Services ($)

  • Spa, Beauty Salon
  • Spa Boutique
  • Wedding showroom, services and facilities
  • Luxury Bridal Suite
  • Event catering and Banquet facilities
  • Laundry and dry cleaning services
  • Resort boutique & shops
  • Watersports centre
  • Car rental services
  • Chef's Table at Olios Mediterranean Restaurant
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Golf

Free green fees are complimentary for all guests of Haven Riviera Cancun.

Guests staying in the Serenity Club for minimum of 3-nights will also receive one (1) complimentary cart per room. If staying 4-7 nights, guests will enjoy (2) carts per room. Guests staying in Serenity Club for 8 nights or longer will receive three (3) carts per room. This offer is non-transferable.

Reservations for all tee times need to be prearranged with the Golf Concierge at the resort. Groups over 12 players and VIP arrangements are also available for an additional fee. Consult with the Golf Concierge. Transfers can also be arranged with the resort Golf Concierge.

Terms & Conditions:

  • Rates, terms and conditions only valid for El Tinto Golf Course at Cancun Country Club  
  • Rounds of golf are per person and not transferable to other persons
  • Reservations to be made with the concierge of the hotel  
  • Cancellations more than 24 hrs. in advance will have no penalty
  • Cancellations within 24 hrs. of Tee-time will have a penalty of $75 USD per person per round  
  • Cart Fee to be paid at the Pro-Shop. Cart fee includes one bottle of water per guest, towel, 20 practice balls, golf tees and access to club facilities.
  • Prime Time Cart Fee Year Round  $75.00 USD per person per round
  • Twilight Cart Fee Year Round  $55.00 USD per person per round
  • Junior Cart Fee Year Round $40 USD per person per round
  • Rider Cart Fee Year Round $35.00 USD per person per round
  • Rental Clubs are available for $50.00 USD per set per person. These clubs are  current professional models. Each player needs to play with their own set of clubs.
  • Rental shoes (Adidas) are available for $25.00 USD each player.
  • There is a mandatory dress code. 1) Polo type shirt with a collar. 2) Bermuda shorts or trousers (men). 3) Shorts/skirts or pants for ladies. Everyone requires suitable footwear. No t-shirts, tank tops, bathing suites, jeans/jean shorts
  • Transportation to the golf course is not provided, however the concierge can assist with those arrangements
  • Additional charges will be the responsibility of the guest.
  • Non-transferable and no cash value. 
  • All prices are subject to change without prior notice.
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Exclusive Perks

This resort includes the following perks:

  • US$100 resort credit
  • Priority luggage delivery

Valid for travel completed by October 31, 2023. Added values vary by resort. Not applicable to groups. Subject to availability. Conditions may apply.

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Adults-only vacation

This resort accommodates guests aged 18+ only.

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Spa Vacation

Focus on mind, body and soul at this resort with spa facilities, fitness centre and various daily physical activities.

 

 

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Luxury Vacation

Treat yourself to luxurious features like gourmet dining, 24-hour room service, spacious rooms, free WiFi, and more.

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Weddings & Honeymoons

This resort offers discounted wedding and/or honeymoon packages and the services of a wedding coordinator.

To book travel for your wedding group, request a quote from us.

To secure your wedding date and arrange wedding details at your chosen hotel, please contact the hotel directly.

 

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