AIR CANADA LABOUR NEGOTIATIONS AND YOUR TRAVEL
September 15, 2024
Air Canada has come to an agreement with our pilots’ union. Throughout the process, our first consideration has always been the needs of our customers and providing them with peace of mind.
Flights are scheduled to operate normally. However, there may be delays as operations ramp back up and return to normal.
Customers who already changed their plans
- For customers who already changed their travel plans, they can rebook their original flights at no cost, subject to availability in the cabin they originally purchased, up to two hours before departure time.
- Please note that you will not be rebooked on your original flight automatically. To rebook your flights, please use Air Canada’s self-serve tools available on the Air Canada mobile or at aircanada.com/mybookings.
- Customers can choose an alternative travel date between:
- September 24, 2024, and November 30, 2024
- Customers who have booked through a Travel Agency or online travel agency should contact them directly about their booking. They are partnering with us and are well-equipped to support.
- If a customer has booked with Air Canada Vacations, they can reach them directly at 1-866 529 2079 or visit https://vacations.aircanada.com/en/travel-advisories
For customers who kept their original flight
- Please check your flight status on the Air Canada mobile app or on aircanada.com/flightstatus.
More details for customers are available at www.aircanada.com/action and for Air Canada Vacations customers at https://vacations.aircanada.com/en/travel-advisories.
Frequently Asked Questions
If your flight is impacted or if there are any changes to your itinerary, we’ll notify you via email and text message typically within 12-24 hours of your flight’s scheduled departure time.
You can also check the status of your flight or download the Air Canada mobile app for up-to-date notifications.
You will be notified via email and text message within 12-24 hours of your flight’s departure. You can make sure your contact information is up to date at aircanada.com/mybookings or by selecting the “Trips” tab in the Air Canada mobile app.
You can also check the status of your flight at aircanada.com/flightstatus or download the Air Canada mobile app for up-to-date notifications.
If you booked through your travel agent or online travel, please also contact them directly – as our partners in your travel journey they will be well equipped to serve you through this disruption.
We’re asking that customers only go to the airport if they have a confirmed travel itinerary:
- Check the status of your booking on the Air Canada mobile app, or the self-serve tools at aircanada.com/mybookings.
- If your flight is still operating and you haven’t received an email or text message from us about your itinerary, head to the airport as usual.
Disruption will persist once flights start resuming as we reposition aircraft and crews. We thank you for your patience and understanding as we work to restore undisrupted operations.
Please continue to check the status of your flight or the Air Canada mobile app and only go to the airport if you have a confirmed travel itinerary.
Yes, Air Canada will allow you to change back to your originally booked flight, in the same cabin, subject to availability. If your original cabin is no longer available, fees may apply. Additional charges may also be incurred if the original hotel is no longer available. To request a change please contact us at 1-866-529-2079.
Yes, you can continue to request eUpgrades on Air Canada-operated flights during this period. eUpgrade credits cannot be used on flights operated by another airline.
