Go to main content

Have a question? Check out our FAQ page for information on booking, travelling, and more.

Contact Form: Support before, during, or after your travel
For support before, during, or after your travel, please use our Contact Form.

Or call us regarding any one of the topics below:

Reservations and cruises

Call us toll-free at 1 866 529-2079.

Our business hours are

  • Monday to Friday: 9 a.m. to 7 p.m. ET
  • Saturday: 9 a.m. to 5 p.m. ET
  • Sunday: closed
Adding seat selection, special hotel requests, and/or Aeroplan numbers

For seat selection, special hotel requests and to add your Aeroplan number:

Call us at 1 877 752-8810

Our business hours are:

  • Monday to Friday: 9 a.m. to 7 p.m. ET
  • Saturday: 9 a.m. to 5 p.m. ET
  • Sunday: closed
Flights, in-flight services, airport services, baggage claim

For all post-travel inquiries concerning flights, airport services and baggage, please contact Air Canada directly through their Consumer Support Form.

For pre-travel or during travel support, please use one of our Support Forms above.

Group travel

Planning a group trip? Let us help you! Request a group quote today or call us toll-free at 1 866 529-2079.

Caribbean, Mexico, Europe, and North America
Monday-Friday 9 a.m. to 6 p.m. ET

Cruise Groups
Monday-Friday 9 a.m. to 5 p.m. ET

Meeting & Incentive Groups

For all inquiries regarding your Aeroplan points balance or any issues with your Aeroplan account, please contact Aeroplan directly at 1 800-361-5373.

For inquiries regarding bonus points or if you need help redeeming your points to book a vacation, please call us at 1 866-529-2079.
Travel insurance inquiries

For emergency assistance during your trip, call us:

from USA or Canada

from Mexico


Need to make a claim?
Contact Allianz Global Assistance directly at 1-833-812-0672.

Our mailing addresses

Please note that our offices are currently closed to visitors and customers.

Quebec office:
1440 St. Catherine Street West, Suite 600
Montreal, Quebec H3G 1R8

Ontario office:
5925 Airport Road, Suite 700
Mississauga, Ontario L4V 1W1


For donations or sponsorship requests, please email us at sponsorships@vacv.com

Give the gift of travel

There's no feeling like the excitement of heading to the airport for your next adventure. From relaxing on a beach, to exploring new cities or discovering cultures and traditions from across the world, travel is an experience you never forget. Give the gift of travel, and be a part of something unforgettable.

Air Canada Vacations gift certificates are available in any denomination and are redeemable toward any Air Canada Vacations product (except car rentals). There are no expiry dates and no fees.

Buy a gift certificate.

Have questions? Read our gift certificates FAQ.