Have a question? Check out our FAQ page for information on booking, travelling, and more.
Or call us regarding any one of the topics below:
Call us toll-free at 1 866 529-2079.
Our business hours are
- Monday to Friday: 9 a.m. to 7 p.m. ET
- Saturday: 9 a.m. to 5 p.m. ET
- Sunday: closed
For support before, during, or after your travel, please use our Contact Form.
Call us toll-free at 1 800 296-3408.
Our business hours for pre-travel or during travel are
- Monday to Friday: 6 a.m. to 6 p.m. ET
- Saturday: 6 a.m. to 5 p.m. ET
- Sunday: 6 a.m. to 5 p.m. ET
Our business hours for post travel are
- Monday to Friday: 9 a.m. to 5 p.m. ET
If you’re currently at destination and looking to get in touch with our representative during your vacation, please use one of the phone numbers below.
Please note that these phone numbers are solely for customers currently at destination.
Antigua: 1-268-462-6632
Aruba: 1-297-280-3636
Bahamas:
- Great Exuma: 1-242-345-0232 or 1-242-345-0234
- Nassau: 1-242-397-5000
Barbados: 1-246-435-6946
Costa Rica:
- Liberia: 011 506 2667 0606
- San Jose: 011 52 624 163 7373
Cuba:
- Cayo Coco: 011 53 33 305 802
- Havana: 011 53 45 668 817 or 011 53 45 668 819
- Holguín: 011 53 24 430 048
- Santa Clara: 011 53 42 35 0455
- Varadero: 011 53 45 668 817 or 011 53 45 668 819
Curaçao: 011 599 9 869 9559
Dominican Republic (all destinations): 1-809-552-1775
Grenada: 1- 473-439-2828
Jamaica: 1-877-768-8370 ext. 4634 or ext. 4666
Mexico:
- Cancun: 011 52 998 881 1376
- Cozumel: 011 52 987 874 4081 ext. 103
- Huatulco: 011 52 958 587 1290
- Ixtapa: 011 52 744 129 0325
- Los Cabos: 011 52 624 163 7373
- Puerto Vallarta: 011 52 322 221 3066
Saint Kitts and Nevis: 1-869-465-4167 or 1-869-465-4039
Saint Lucia: 1-758-452-0865 or 1-758-452-0866
Saint Martin/Sint Maarten: 1-305-851-6644
Turks and Caicos: 1-649-243-5151
For all other destinations, please contact: 1-800-296-3408
For all post-travel inquiries concerning flights, airport services and baggage, please contact Air Canada directly through their Consumer Support Form.
For pre-travel or during travel support, please use one of our Support Forms above.
Planning a group trip? Let us help you! Request a group quote today or call us toll-free at 1 866 529-2079.
Caribbean, Mexico, Europe, and North America
Monday-Friday 9 a.m. to 6 p.m. ET
Cruise Groups
Monday-Friday 9 a.m. to 5 p.m. ET
cruisegroups@vacv.com
Meeting & Incentive Groups
incentivegroups@vacv.com
For inquiries regarding bonus points or if you need help redeeming your points to book a vacation, please call us at 1 866-529-2079.
For emergency assistance during your trip, call us:
from USA or Canada
1-800-387-2487
from Mexico
011-800-514-1890
905-816-2561
Need to make a claim?
Contact Allianz Global Assistance directly at 1-833-812-0672.
Has the National Hurricane Center/Tropical Prediction Centre (NHC/TPC) issued a Tropical Strom Warning, Hurricane Watch or Hurricane Warning for your selected vacation destination? If yes, please contact our Customer Care team at 1 800 296-3408 to review your rebooking options.
Please note that our offices are currently closed to visitors and customers.
Quebec office:
1440 St. Catherine Street West, Suite 600
Montreal, Quebec H3G 1R8
Ontario office:
5925 Airport Road, Suite 700
Mississauga, Ontario L4V 1W1
For donations or sponsorship requests, please email us at sponsorships@vacv.com
Give the gift of travel
There's no feeling like the excitement of heading to the airport for your next adventure. From relaxing on a beach, to exploring new cities or discovering cultures and traditions from across the world, travel is an experience you never forget. Give the gift of travel, and be a part of something unforgettable.
Air Canada Vacations gift certificates are available in any denomination and are redeemable toward any Air Canada Vacations product (except car rentals). There are no expiry dates and no fees.
Have questions? Read our gift certificates FAQ.
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