CONTACT US

Call us toll-free at 1-866-529-2079.

Our business hours are

• Monday to Friday: 8 a.m. to 9 p.m. ET
• Saturday and Sunday: 9 a.m. to 5 p.m. ET

For support before, during, or after your travel, please use our Contact Form.
Before calling us, explore our Manage Your Booking page and check if our practical online tools can solve your issue.

Call us toll-free at 1-800-296-3408.

Our business hours for pre-travel or during travel are

• Monday to Friday: 6 a.m. to 9 p.m. ET
• Saturday and Sunday: 6 a.m. to 5 p.m. ET

 

Our business hours for post travel are

• Monday to Friday: 9 a.m. to 5 p.m. ET

If you’re currently at destination and looking to get in touch with our representative during your vacation, please use one of the phone numbers below.

Please note that these phone numbers are solely for customers currently at destination.

Antigua: 1-268-462-6632

Aruba: 1-297-522-4480, 1‑297‑597‑3142 or 1‑297‑597‑3121

Bahamas

• Nassau: 1-242-397-5000

Barbados: 1-246-432-0774 or 1-246-280-0240

Costa Rica

• Liberia: 011 506 2667 0606
• San Jose: 011 506 2282 4898 ext. 1601, 1062, 1603 or 1604

Cuba

• Cayo Coco: 011 53 33 305 802
• Havana: 011 53 45 668 817 or 011 53 45 668 819
• Holguín: 011 53 24 85 30 48
• Santa Clara: 011 53 42 35 0455
• Varadero: 011 53 45 668 817 or 011 53 45 668 819

Curaçao: 011 599 9 869 9559

Dominican Republic (all destinations): 1‑849‑200‑1217

Grenada: 1-473-439-2828

Jamaica: 1-877-768-8370 ext. 4634 or ext. 4666

Mexico

• Cancun: 800 461 06 78
• Cozumel: 011 52 987 872 4081 ext. 105
• Huatulco: 011 52 958 587 1290
• Ixtapa: 011 52 755 553 3351
• Los Cabos: 011 52 624 163 7391 or 011 52 624 163 7392
• Puerto Vallarta: 011 52 322 221 3066

Saint Kitts and Nevis: 1-869-465-4167 or 1‑869‑465‑4039

Saint Lucia: 1-758-452-0865 or 1‑758‑452‑0866

Saint Martin/Sint Maarten: 1-305-851-6644

Turks and Caicos: 1-649-243-5151

For all other destinations, please contact: 1-800-296-3408

For all post-travel inquiries concerning flights, airport services and baggage, please contact Air Canada directly through their Consumer Support Form.

For pre-travel or during travel support, please use one of our Support Forms above.

Planning a group trip? Request a group quote online today.
For general questions regarding your group booking, call us toll-free at 1-866-529-2079.

Caribbean, Mexico, Europe, and North America
Monday to Friday: 8 a.m. to 8 p.m. ET
Saturday: 9 a.m. to 5 p.m. ET
Sunday: closed

Cruise Groups
Monday to Friday 9 a.m. to 5 p.m. ET
cruisegroups@vacv.com

Meeting & Incentive Groups
incentivegroups@vacv.com

For all inquiries regarding your Aeroplan points balance or any issues with your Aeroplan account, please contact Aeroplan directly at 1-800-361-5373.

You can redeem your points by booking online. For inquiries regarding bonus points or if you need help redeeming your points, please call us at 1-866-529-2079.

For emergency assistance during your trip, call us:

from USA or Canada
1-800-387-2487

from Mexico
011 800 514 1890

905-816-2561

Need to make a claim?
Contact Allianz Global Assistance directly at 1-833-812-0672.

Has the National Hurricane Center/Tropical Prediction Centre (NHC/TPC) issued a Tropical Strom Warning, Hurricane Watch or Hurricane Warning for your selected vacation destination? If yes, please contact our Customer Care team at 1‑800‑296‑3408 to review your rebooking options.

Please note that our offices are currently closed to visitors and customers.

Quebec office:
1440 St. Catherine Street West, Suite 600
Montreal, Quebec H3G 1R8

Ontario office:
5925 Airport Road, Suite 700
Mississauga, Ontario L4V 1W1

For donations or sponsorship requests, please email us at sponsorships@vacv.com