CONTACT US

Call us toll-free at 1-866-529-2079.

Our business hours are

• Monday to Friday: 8 a.m. to 9 p.m. ET
• Saturday and Sunday: 9 a.m. to 5 p.m. ET

For support before, during, or after your travel, please use our Contact Form.
Before calling us, explore our Manage Your Booking page and check if our practical online tools can solve your issue.

Call us toll-free at 1-800-296-3408.

Our business hours for pre-travel or during travel are

• Monday to Friday: 6 a.m. to 9 p.m. ET
• Saturday and Sunday: 6 a.m. to 5 p.m. ET

 

Our business hours for post travel are

• Monday to Friday: 9 a.m. to 5 p.m. ET

If you’re currently at destination and looking to get in touch with our representative during your vacation, please use one of the phone numbers below.

Please note that these phone numbers are solely for customers currently at destination.

Antigua: 1-268-462-6632

Aruba: 1-297-522-4480, 1‑297‑597‑3142 or 1‑297‑597‑3121

Bahamas

• Great Exuma: 1-242-345-0232 or 1‑242‑345‑0234
• Nassau: 1-242-397-5000

Barbados: 1-246-435-6946

Costa Rica

• Liberia: 011 506 2667 0606
• San Jose: 011 506 2282 4898 ext. 1601, 1062, 1603 or 1604

Cuba

• Cayo Coco: 011 53 33 305 802
• Havana: 011 53 45 668 817 or 011 53 45 668 819
• Holguín: 011 53 24 430 048
• Santa Clara: 011 53 42 35 0455
• Varadero: 011 53 45 668 817 or 011 53 45 668 819

Curaçao: 011 599 9 869 9559

Dominican Republic (all destinations): 1‑849‑200‑1217

Grenada: 1-473-439-2828

Jamaica: 1-877-768-8370 ext. 4634 or ext. 4666

Mexico

• Cancun: 800 461 06 78
• Cozumel: 011 52 987 872 4081 ext. 105
• Huatulco: 011 52 958 587 1290
• Ixtapa: 011 52 755 553 3351
• Los Cabos: 011 52 624 163 7391 or 011 52 624 163 7392
• Puerto Vallarta: 011 52 322 221 3066

Saint Kitts and Nevis: 1-869-465-4167 or 1‑869‑465‑4039

Saint Lucia: 1-758-452-0865 or 1‑758‑452‑0866

Saint Martin/Sint Maarten: 1-305-851-6644

Turks and Caicos: 1-649-243-5151

For all other destinations, please contact: 1-800-296-3408

If you’re currently at destination and looking to get in touch with our representative during your vacation, please use one of the phone numbers below.

Please note that these phone numbers are solely for customers currently at destination.

France

• Carol Incoming
  • Office 011 33 784 320 239
  • Emergency 011 33 149 159 633

Greece

• Tour Greece
  • Office 011 30 210 924 4346
  • Emergency 011 354 822 9050

Iceland

• Terra Nova
  • Office 011 354 591 9000
  • Emergency 011 354 822 9050

Ireland

• Moloney & Kelly Ireland & UK
  • Office 011 353 1648 6100
  • Emergency 011 353 86 673 6578
• Tour Partner Group (Tour: Hello Dublin)
  • Office 011 353 1293 3095
  • Emergency 011 353 1293 3095

Italy

• AG Boutique Journey
  • Office 011 39 0699330701
  • Emergency 011 39 335 1338487
• Meet & Greet Italy
  • Office 011 39 064885248
  • Emergency 011 39 339 1287900
• IdealTours
  • Office 011 39 329 623 3814
  • Emergency 011 39 330 559 562

Portugal

• Top Atlantico DMC (TADMC)
  • Assistance in English: 011 351 289 887 406
  • Assistance in French: 011 351 289 887 411 (Monday to Friday 9:30-18:30) / Emergency 011 351 963 063 600 (outside office hours)
• EuroAmerica Lisbon
  • Office 011 351 917 134 312
  • Emergency 011 34 620 816 818

Scotland/England

• Tour Partner Group
  • Office 011 44 020 8861 9324
  • Emergency 011 44 020 3988 3094
• Moloney & Kelly Ireland & UK
  • Office 011 44 131 2212 625
  • Emergency 011 44 7833 451 603

Spain

• EUROAMERICA Madrid
  • Office 011 34 91 758 80 92
  • Emergency 011 34 620 816 818  
• EUROAMERICA Barcelona
  • Office 011 34 93 255 31 61
  • Emergency 011 34 691 578 708 
• EUROAMERICA Costa Del Sol
  • Office 011 34 95 205 8366
  • Emergency 011 34 606 394 316

Switzerland

• STC - Switzerland Travel Centre
  • Office 011 41 43 210 55 94
  • Emergency 011 41 43 210 54 51

Vienna

• Kompas Austria/Praha
  • Office 011 43 1 402 204 212
  • Emergency 011 43 664 2413411

Egypt

• Excel Travel S.A.E.
  • Emergency (24/7) for airport assistance:  El Sherif 011 201 221 766188 and 011 201 288 766410
  • Emergency (24/7) during the stay in Egypt: Madonna Magdy 011 201 221 816267 and Walid Hegab 011 201 200 514777

For all post-travel inquiries concerning flights, airport services and baggage, please contact Air Canada directly through their Consumer Support Form.

For pre-travel or during travel support, please use one of our Support Forms above.

Planning a group trip? Let us help you! Request a group quote today or call us toll-free at 1-866-529-2079.

Caribbean, Mexico, Europe, and North America
Monday to Friday: 8 a.m. to 8 p.m. ET
Saturday: 9 a.m. to 5 p.m. ET
Sunday: closed

Cruise Groups
Monday to Friday 9 a.m. to 5 p.m. ET
cruisegroups@vacv.com

Meeting & Incentive Groups
incentivegroups@vacv.com

For all inquiries regarding your Aeroplan points balance or any issues with your Aeroplan account, please contact Aeroplan directly at 1-800-361-5373.

For inquiries regarding bonus points or if you need help redeeming your points to book a vacation, please call us at 1‑866‑529‑2079.

For emergency assistance during your trip, call us:

from USA or Canada
1-800-387-2487

from Mexico
011 800 514 1890

905-816-2561

Need to make a claim?
Contact Allianz Global Assistance directly at 1-833-812-0672.

Has the National Hurricane Center/Tropical Prediction Centre (NHC/TPC) issued a Tropical Strom Warning, Hurricane Watch or Hurricane Warning for your selected vacation destination? If yes, please contact our Customer Care team at 1‑800‑296‑3408 to review your rebooking options.

Please note that our offices are currently closed to visitors and customers.

Quebec office:
1440 St. Catherine Street West, Suite 600
Montreal, Quebec H3G 1R8

Ontario office:
5925 Airport Road, Suite 700
Mississauga, Ontario L4V 1W1

For donations or sponsorship requests, please email us at sponsorships@vacv.com