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Have a question? Check out our FAQ page for information on booking, travelling, and more.

Or call us regarding any one of the topics below:

Reservations and cruises

Call us toll-free at 1 866 529-2079.

Our business hours are

  • Monday to Friday: 9 a.m. to 7 p.m. ET
  • Saturday: 9 a.m. to 5 p.m. ET
  • Sunday: closed
Customer Care: Support before, during, or after your travel

For support before, during, or after your travel, please use our Contact Form.

Call us toll-free at 1 800 296-3408.

Our business hours for pre-travel or during travel are

  • Monday to Friday: 6 a.m. to 6 p.m. ET
  • Saturday: 6 a.m. to 5 p.m. ET
  • Sunday: 6 a.m. to 5 p.m. ET

Our business hours for post travel are

  • Monday to Friday: 9 a.m. to 5 p.m. ET
Contact Information at Destination

If you’re currently at destination and looking to get in touch with our representative during your vacation, please use one of the phone numbers below.

Please note that these phone numbers are solely for customers currently at destination.

Antigua: 1-268-462-6632

Aruba: 1-297-280-3636

Bahamas:

  • Great Exuma: 1-242-345-0232 or 1-242-345-0234
  • Nassau: 1-242-397-5000

Barbados: 1-246-435-6946

Costa Rica:

  • Liberia: 011 506 2667 0606
  • San Jose: 011 52 624 163 7373

Cuba:

  • Cayo Coco: 011 53 33 305 802
  • Havana: 011 53 45 668 817 or 011 53 45 668 819
  • Holguín: 011 53 24 430 048
  • Santa Clara: 011 53 42 35 0455
  • Varadero: 011 53 45 668 817 or 011 53 45 668 819

Curaçao: 011 599 9 869 9559

Dominican Republic (all destinations): 1-809-552-1775

Grenada: 1- 473-439-2828

Jamaica: 1-877-768-8370 ext. 4634 or ext. 4666

Mexico:

  • Cancun: 011 52 998 881 1376
  • Cozumel: 011 52 987 874 4081 ext. 103
  • Huatulco: 011 52 958 587 1290
  • Ixtapa: 011 52 744 129 0325
  • Los Cabos: 011 52 624 163 7373
  • Puerto Vallarta: 011 52 322 221 3066

Saint Kitts and Nevis: 1-869-465-4167 or 1-869-465-4039

Saint Lucia: 1-758-452-0865 or 1-758-452-0866

Saint Martin/Sint Maarten: 1-305-851-6644

Turks and Caicos: 1-649-243-5151

For all other destinations, please contact: 1-800-296-3408

Adding seat selection, special hotel requests, and/or Aeroplan numbers
Flights, in-flight services, airport services, baggage claim

For all post-travel inquiries concerning flights, airport services and baggage, please contact Air Canada directly through their Consumer Support Form.

For pre-travel or during travel support, please use one of our Support Forms above.

Group travel

Planning a group trip? Let us help you! Request a group quote today or call us toll-free at 1 866 529-2079.

Caribbean, Mexico, Europe, and North America
Monday-Friday 9 a.m. to 6 p.m. ET

Cruise Groups
Monday-Friday 9 a.m. to 5 p.m. ET
cruisegroups@vacv.com

Meeting & Incentive Groups
incentivegroups@vacv.com

Aeroplan
For all inquiries regarding your Aeroplan points balance or any issues with your Aeroplan account, please contact Aeroplan directly at 1 800-361-5373.

For inquiries regarding bonus points or if you need help redeeming your points to book a vacation, please call us at 1 866-529-2079.
Travel insurance inquiries

For emergency assistance during your trip, call us:

from USA or Canada
1-800-387-2487

from Mexico
011-800-514-1890

905-816-2561

Need to make a claim?
Contact Allianz Global Assistance directly at 1-833-812-0672.

Hurricane Policy

Has the National Hurricane Center/Tropical Prediction Centre (NHC/TPC) issued a Tropical Strom Warning, Hurricane Watch or Hurricane Warning for your selected vacation destination? If yes, please contact our Customer Care team at 1 800 296-3408 to review your rebooking options.

Our mailing addresses

Please note that our offices are currently closed to visitors and customers.

Quebec office:
1440 St. Catherine Street West, Suite 600
Montreal, Quebec H3G 1R8

Ontario office:
5925 Airport Road, Suite 700
Mississauga, Ontario L4V 1W1

Sponsorship/donations

For donations or sponsorship requests, please email us at sponsorships@vacv.com

Give the gift of travel

There's no feeling like the excitement of heading to the airport for your next adventure. From relaxing on a beach, to exploring new cities or discovering cultures and traditions from across the world, travel is an experience you never forget. Give the gift of travel, and be a part of something unforgettable.

Air Canada Vacations gift certificates are available in any denomination and are redeemable toward any Air Canada Vacations product (except car rentals). There are no expiry dates and no fees.

Buy a gift certificate.

Have questions? Read our gift certificates FAQ.

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