Have a question? Check out our FAQ page for information on booking, travelling, and more.
Or call us regarding any one of the topics below:
Call us toll-free at 1 866 529-2079.
Our business hours are
- Monday to Friday: 9 a.m. to 7 p.m. ET
- Saturday: 9 a.m. to 5 p.m. ET
- Sunday: closed
For seat selection, special hotel requests and to add your Aeroplan number:
Call us at 1 877 752-8810
Our business hours are:
- Monday to Friday: 9 a.m. to 7 p.m. ET
- Saturday: 9 a.m. to 5 p.m. ET
- Sunday: closed
For all post-travel inquiries concerning flights, airport services and baggage, please contact Air Canada directly through their Consumer Support Form.
For pre-travel or during travel support, please use one of our Support Forms above.
Planning a group trip? Let us help you! Request a group quote today or call us toll-free at 1 866 529-2079.
Caribbean, Mexico, Europe, and North America
Monday-Friday 9 a.m. to 6 p.m. ET
Cruise Groups
Monday-Friday 9 a.m. to 5 p.m. ET
cruisegroups@vacv.com
Meeting & Incentive Groups
incentivegroups@vacv.com
For inquiries regarding bonus points or if you need help redeeming your points to book a vacation, please call us at 1 866-529-2079.
For emergency assistance during your trip, call us:
from USA or Canada
1-800-387-2487
from Mexico
011-800-514-1890
905-816-2561
Need to make a claim?
Contact Allianz Global Assistance directly at 1-833-812-0672.
Please note that our offices are currently closed to visitors and customers.
Quebec office:
1440 St. Catherine Street West, Suite 600
Montreal, Quebec H3G 1R8
Ontario office:
5925 Airport Road, Suite 700
Mississauga, Ontario L4V 1W1
For donations or sponsorship requests, please email us at sponsorships@vacv.com
Give the gift of travel
There's no feeling like the excitement of heading to the airport for your next adventure. From relaxing on a beach, to exploring new cities or discovering cultures and traditions from across the world, travel is an experience you never forget. Give the gift of travel, and be a part of something unforgettable.
Air Canada Vacations gift certificates are available in any denomination and are redeemable toward any Air Canada Vacations product (except car rentals). There are no expiry dates and no fees.
Have questions? Read our gift certificates FAQ.
