Have a question? Check out our FAQ page for information on booking, travelling, and more.

Contact Form: Support before, during, or after your travel
For support before, during, or after your travel, please use our Contact Form.

Or call us regarding any one of the topics below:

Reservations and cruises

Call us toll-free at 1 866 529-2079.

Our business hours are

Caribbean, Mexico, Costa Rica and North America

  • Monday to Friday: 8 a.m. to 9 p.m. ET
  • Saturday and Sunday: 9 a.m. to 5 p.m. ET
  • Closed on all major holidays

Cruises

  • Monday to Friday: 8 a.m. to 9 p.m. ET
  • Saturday and Sunday: 9 a.m. to 5 p.m. ET
  • Closed on all major holidays

Europe

  • Monday to Friday: 8 a.m. to 9 p.m. ET
  • Saturday and Sunday: 9 a.m. to 5 p.m. ET
  • Closed on all major holidays
Seat selection, special hotel requests, and Aeroplan

For seat selection, special hotel requests and to add your Aeroplan number:

Call us at 1 877 752-8810

Our business hours are:

  • Monday to Friday: 8 a.m. to 9 p.m. ET
  • Saturday and Sunday: 9 a.m. to 5 p.m. ET
  • Closed on all major holidays
Flights, in-flight services, airport services, baggage claim

For all post-travel inquiries concerning flights, airport services and baggage, please contact Air Canada directly through their Consumer Support Form.

For pre-travel or during travel support, please use one of our Support Forms above.

Group travel

Planning a group trip? Let us help you! Request a group quote today or call us toll-free at 1 866 529-2079.

Caribbean, Mexico, Europe, and North America
Monday-Friday 8 a.m. to 8 p.m. ET

Cruise Groups
Monday-Friday 9 a.m. to 5 p.m. ET
cruisegroups@vacv.com

Meeting & Incentive Groups
incentivegroups@vacv.com

Travel insurance inquiries

For emergency assistance during your trip, call us:

from USA or Canada
1-800-387-2487

from Mexico
011-800-514-1890

905-816-2561

Need to make a claim?
Contact RBC Insurance directly at 1-800-263-8944.

Our mailing addresses

We'd love to hear from you!

Quebec office:
1440 St. Catherine Street West, Suite 600
Montreal, Quebec H3G 1R8

Ontario office:
5925 Airport Road, Suite 700
Mississauga, Ontario L4V 1W1

Sponsorship/donations

For donations or sponsorship requests, please email us at sponsorships@vacv.com

Give the gift of travel

There's no feeling like the excitement of heading to the airport for your next adventure. From relaxing on a beach, to exploring new cities or discovering cultures and traditions from across the world, travel is an experience you never forget. Give the gift of travel, and be a part of something unforgettable.

Air Canada Vacations gift certificates are available in any denomination and are redeemable toward any Air Canada Vacations product (except car rentals). There are no expiry dates and no fees.

Buy a gift certificate.

Have questions? Read our gift certificates FAQ.