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  1. Travel Info
  2. Travel Ready Hub

Travel Ready Hub

We’re here to help you prepare for your next vacation. Navigate the global requirements related to COVID-19 with ease, whether you're looking for information on entry requirements, where we fly, safety, and more.

Information

Entry Requirements
Where We Fly
Before you go
Travel Protection
FAQ
Health & Safety
Disclaimer

Our Travel Ready hub is a guide to help you understand some of the key requirements in order for you to travel on your upcoming vacation. However, this information does not replace the specific information provided by government and other relevant authorities, and any third parties, such as hotels, resorts, or cruise lines.

While Air Canada Vacations makes best efforts to keep the information on this page updated, due to fast-changing government mandates and restrictions which may be affected by numerous factors (for example, point of origin, age, final destination, purpose or duration of travel, state of vaccination), as well as due to interpretation by the applicable local government officials, Air Canada Vacations is not responsible for the completeness and accuracy of this information; neither Air Canada Vacations, nor any of its employees or agents may under any circumstances be held responsible or liable in any way for any claim, loss, damage, cost, expense or liability whatsoever that may result from your access to, or reliance on, information provided on this page.

It is your responsibility to ensure that you meet all entry requirements and have all the valid travel documents necessary to enter in, exit from or transit through, each country/region on your itinerary regardless of if the flight is operated by Air Canada or another carrier. We strongly recommend that you contact the government of each country on your itinerary for detailed, up-to-date information on health, passport, visa, and other entry requirements applicable to your case, as they may vary based on country of nationality and other factors. The final determination of entry in or transit through is the decision of the government and officials of the country to which you are travelling.

NEWS

Oct 1, 2022 - End of COVID-19 measures

Effective October 1, 2022, all COVID-19 border requirements will end, including vaccination and the mandatory use of ArriveCAN. Travellers arriving in Canada will no longer need to meet COVID-19 testing, quarantine or isolation requirements.

There will also be no requirements to wear masks on-board flights. Although the masking requirement is being lifted, customers are strongly recommended to wear high-quality and well-fitted masks for the length of their journey. International destinations may still require face coverings. Find out your destination travel restrictions.

Jul 13, 2021 - Goodwill period for cancellations due to COVID-19

The July 12 deadline to submit a refund request to your original form of payment for tickets with a travel date on or after February 1, 2020 and purchased before April 13, 2021, is now closed. If you missed the deadline, your cancelled file will remain as a Future Travel Credit with no expiry date.

For bookings made after April 13, 2021, we offer all customers the choice of receiving a refund in cases where your flight is cancelled by Air Canada Vacations.

VACCINATION & YOUR VACATION

Getting Ready to Cruise

Looking to set sail soon? Did you know certain cruise lines have updated their pre-cruise testing requirements? Be sure to check out our Cruise page for your cruise line’s vaccination requirements, health protocols and safety measures before you hit the high seas.

Planning Your Stay

Some hotels and resorts now require full vaccination of all their guests. To help you avoid the unexpected, we’ve added information about specific vaccination requirements to all applicable hotel pages. When booking your next trip with us, make sure to look for any important notes when choosing your hotel or resort.

MAPLE LEAF LOUNGES

If you’re looking to unwind in one of Air Canada’s Maple Leaf Lounges during your travel, you may need to provide proof of vaccination. Check out the requirements by selecting the lounge on your itinerary from the drop down menu here before your trip.

TESTING, SIMPLIFIED

Now offered at select hotels

Some of our hotel partners are taking an extra step to help you leave your cares behind when you stay with them. Many offer their guests complimentary or reduced cost PCR testing, while others provide onsite testing for a fee. Before booking your vacation with us, take a look at your desired hotel’s website to see if they offer any of these additional perks.

Portable testing kits

Air Canada has partnered with Switch Health to make required testing more convenient than ever. Their new portable self-administered test kit can be taken with you on your next vacation, so that you can avoid the need to visit a foreign testing facility before heading back to Canada. Plus, Aeroplan members have exclusive access to preferred pricing on all Switch Health products! Learn more here.

FAQ

Check out our Frequently Asked Questions about COVID-19

How do I know if my flight or reservation has been affected by COVID-19?

We continue to adapt our schedule and capacity in response to COVID-19. The schedule is subject to change as we continue to monitor government restrictions on travel. Please visit our Travel Advisory page for the most up-to-date information regarding if and how your booking is affected by Air Canada flight cancellations or route suspensions.

Which countries can I travel to?

Check out this interactive map to discover all the destinations you can fly to right now, across Canada and beyond.

What travel restrictions and safety protocols can I expect when travelling?

Travel restrictions and mandatory safety protocols may be in place at certain destinations, on flights, and at airports, hotels and on cruise ships. The availability of services and facilities may be impacted. As well, you may be required to pay for a local insurance fee per person upon registration or entry into a country.

You can use this interactive tool to check out the latest government entry requirements and COVID-19 measures in place at your destination.

Travellers should also be aware of the biosafety measures implemented by Air Canada through their Air Canada CleanCare+ program as well as the onboard service enhancements implemented before and during their flights.

Do I need a COVID-19 test before I travel abroad?

Many countries require proof of a negative COVID-19 test as part of your journey.

Depending on your destination, a negative test result taken within a specified time frame may be required prior to departure, upon landing, or both. Certain countries require a negative COVID-19 test result even if you are only connecting through to another destination. You may not be able to board your flight without the correct documentation. Learn more.

How early should I arrive at the airport?

Check-in and boarding times differ based on your itinerary. Here’s some information to help you arrive on time.

Are there any requirements to re-enter Canada following my vacation?

Effective October 1, 2022, all COVID-19 border requirements will end, including vaccination and the mandatory use of ArriveCAN. Travellers arriving in Canada will no longer need to meet COVID-19 testing, quarantine or isolation requirements.

Does my hotel offer PCR testing?

Some of our partners offer their guests complimentary or reduced cost PCR testing, while others provide onsite testing for a fee. To find out if these additional perks are available at your selected hotel or resort, check out their website for the latest information.

What should I do if I test positive for COVID-19 at destination?

Due to fast-changing government restrictions, it is your responsibility to be aware of the COVID-19 policies and mandates of the country you are travelling to or connecting through before your departure.

If you test positive for COVID-19 while on your vacation, please contact your insurance provider immediately and inform your hotel that you may be extending your stay. Next, please contact your destination representative at one of the numbers listed below. They’ll be happy to guide you through next steps, including the potential need to cancel your flight and book an alternate return flight home.

We strongly encourage all travellers to purchase additional travel insurance through their insurance provider, as extra costs incurred, such as extended hotel stay and alternate return flights, are not covered by Air Canada Vacations.

For contact information by destination, please see below.

Antigua: 1-268-462-6632

Aruba: 1-297-280-3636

Bahamas:

  • Great Exuma: 1-242-345-0232 or 1-242-345-0234
  • Nassau: 1-242-397-5000

Barbados: 1-246-435-6946

Costa Rica:

  • Liberia: 011 506 2667 0606
  • San Jose: 011 52 624 163 7373

Cuba:

  • Cayo Coco: 011 53 33 305 802
  • Havana: 011 53 45 668 817 or 011 53 45 668 819
  • Holguín: 011 53 24 430 048
  • Santa Clara: 011 53 42 35 0455
  • Varadero: 011 53 45 668 817 or 011 53 45 668 819

Curaçao: 011 599 9 869 9559

Dominican Republic (all destinations): 1-809-552-1775

Grenada: 1- 473-439-2828

Jamaica: 1-877-768-8370 ext. 4634 or ext. 4666

Mexico:

  • Cancun: 011 52 998 881 1376
  • Cozumel: 011 52 987 874 4081 ext. 103
  • Huatulco: 011 52 958 587 1290
  • Ixtapa: 011 52 744 129 0325
  • Los Cabos: 011 52 624 163 7373
  • Puerto Vallarta: 011 52 322 221 3066

Saint Kitts and Nevis: 1-869-465-4167 or 1-869-465-4039

Saint Lucia: 1-758-452-0865 or 1-758-452-0866

Saint Martin/Sint Maarten: 1-305-851-6644

Turks and Caicos: 1-649-243-5151

For all other destinations, please contact: 1-800-296-3408

Can I still purchase travel insurance if I decide to travel?

Yes, insurance is still available for purchase through various insurance providers.

Travel insurance is always recommended when travelling. However, in response to COVID-19, insurance providers have, and may continue to make, changes to their policy and coverage plans. We strongly urge you to review your insurance provider's policy, benefits, and terms and conditions before purchase.

Am I eligible for a refund for a vacation cancelled due to COVID-19?

The July 12 deadline to submit a refund request to your original form of payment for tickets with a travel date on or after February 1, 2020 and purchased before April 13, 2021, is now closed. If you missed the deadline, your cancelled file will remain as a Future Travel Credit with no expiry date.

For bookings made after April 13, 2021, we offer all customers the choice of receiving a refund in cases where your flight is cancelled by Air Canada Vacations.

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