Travel Ready Hub

Starting October 30, 2021, travellers will need to qualify as fully vaccinated and provide proof of vaccination to depart from Canadian airports or travel VIA Rail and Rocky Mountaineer trains. This will also apply to travellers on cruise ships when the cruise season commences in 2022. For more information, please refer to the backgrounder on the Government of Canada website.

Starting on August 9, 2021, Canada is allowing entry for non-essential travel to American citizens and permanent residents who have been fully vaccinated at least 14 days prior to entering Canada.

As of September 7, 2021, Canada's borders will open to any travellers who have completed the full course of vaccination with a Government of Canada-accepted vaccine at least 14 days prior to entering Canada. This new measure will come into effect if the domestic epidemiologic situation remains favourable and travellers meet specific entry requirements.

The July 12 deadline to submit a refund request to your original form of payment for tickets with a travel date on or after February 1, 2020 and purchased before April 13, 2021, is now closed. If you missed the deadline, your cancelled file will remain as a Future Travel Credit with no expiry date.

For bookings made after April 13, 2021, we offer all customers the choice of receiving a refund in cases where your flight is cancelled by Air Canada Vacations.

Beginning July 5, 2021, fully vaccinated travellers who are permitted to enter Canada will not be required to stay at a government-authorized hotel or be subject to quarantine or a COVID-19 test on day 8.

Fully vaccinated travellers must still meet all other mandatory requirements, including pre- and on-arrival testing, and they must be asymptomatic, have a paper or digital copy of their vaccination documentation, and provide COVID-19 information electronically through ArriveCAN prior to arrival in Canada.

There are no changes to Canada's current border measures for travellers who are not fully vaccinated. Learn more by visiting the Government of Canada website

Starting July 2, Air Canada will begin operating government-approved, COVID-tested flights to Rome, Italy from Toronto and Montreal.

Air Canada is the only Canadian carrier participating in the program, offering Canadians the ability to travel to Italy without the need to quarantine. Passengers will only be required to provide a negative COVID-19 antigenic or molecular (RT PCR) test taken within 48 hours of departure and take another one on arrival.

Learn more about COVID-tested flights.

We continue to adapt our schedule and capacity in response to COVID-19. The schedule is subject to change as we continue to monitor government restrictions on travel. Please visit our Travel Advisory page for the most up-to-date information regarding if and how your booking is affected by Air Canada flight cancellations or route suspensions.

Check out this interactive map to discover all the destinations you can fly to right now, across Canada and beyond.

Travel restrictions and mandatory safety protocols may be in place at certain destinations, on flights, and at airports, hotels and on cruise ships. The availability of services and facilities may be impacted. As well, you may be required to pay for a local insurance fee per person upon registration or entry into a country.

You can use this interactive tool to check out the latest government entry requirements and COVID-19 measures in place at your destination.

Travellers should also be aware of the biosafety measures implemented by Air Canada through their Air Canada CleanCare+ program as well as the onboard service enhancements implemented before and during their flights.

Check-in and boarding times differ based on your itinerary. Here’s some information to help you arrive on time.

In order to re-enter Canada, you will need to:

1. Take a COVID-19 test 72 hours prior to the departure of your flight.
2. Provide COVID-19 information, including your proof of vaccination, electronically through ArriveCAN prior to arrival in Canada.
3. Take a COVID-19 test upon arrival in Canada.
4. Have a paper or digital copy of your vaccination documentation.

As the directives are rapidly changing, please be sure to review the information regarding re-entry requirements by visiting the Government of Canada website.

Some of our partners offer their guests complimentary or reduced cost PCR testing, while others provide onsite testing for a fee. To find out if these additional perks are available at your selected hotel or resort, check out their website for the latest information.

If you test positive for COVID-19 while on your vacation, please contact your insurance provider immediately and inform your hotel that you will be extending your stay. Next, please contact your destination representative at one of the numbers listed below. They’ll be happy to guide you through next steps, including cancelling your flight and booking an alternate return flight home.

We strongly encourage all travellers to purchase additional COVID-19 coverage through their insurance provider, as extra costs incurred, such as extended hotel stay and alternate return flights, are not covered by Air Canada Vacations.

For contact information by destination, please see below.

Antigua: 1-268-462-6632

Aruba: 1-297-280-3636

Bahamas:

• Great Exuma: 1-242-345-0232 or 1-242-345-0234
• Nassau: 1-242-397-5000

Barbados: 1-246-435-6946

Costa Rica:

• Liberia: 011 506 2667 0606
• San Jose: 011 52 624 163 7373

Cuba:

• Cayo Coco: 011 53 33 305 802
• Havana: 011 53 45 668 817 or 011 53 45 668 819
• Holguín: 011 53 24 430 048
• Santa Clara: 011 53 42 35 0455
• Varadero: 011 53 45 668 817 or 011 53 45 668 819

Curaçao: 011 599 9 869 9559

Dominican Republic (all destinations): 1-809-552-1775

Grenada: 1- 473-439-2828

Jamaica: 1-877-768-8370 ext 4435

Mexico:

• Cancun: 011 52 998 881 1376
• Cozumel: 011 52 987 874 4081 ext. 103
• Huatulco: 011 52 958 587 1290
• Ixtapa: 011 52 744 129 0325
• Los Cabos: 011 52 624 163 7373
• Puerto Vallarta: 011 52 322 221 3066

Saint Kitts and Nevis: 1-869-465-4167 or 1-869-465-4039

Saint Lucia: 1-758-452-0865 or 1-758-452-0866

Saint Martin/Sint Maarten: 1-305-851-6644

Turks and Caicos: 1-649-946-4393

You're covered under our COVID-19 Coverage & Assistance Plan, administered by Allianz Global Assistance, at no additional cost if:

• You booked any flight and hotel-inclusive package, with the exception of cruise and Canada, and;
• Your reservation was made between March 23 and July 25, 2021 for travel between May 1 and October 31, 2021.

This complimentary plan covers eligible customers for emergency medical and quarantine expenses related to COVID-19 while travelling. If you're eligible for the COVID-19 Insurance & Assistance Plan, please make sure to read the Certificate of Insurance for full terms and conditions, and to understand what is covered and what is not covered.

Yes, insurance is still available for purchase through various insurance providers.

Travel insurance is always recommended when travelling. However, in response to COVID-19, insurance providers have, and may continue to make, changes to their policy and coverage plans. We strongly urge you to review your insurance provider's policy, benefits, and terms and conditions before purchase.

The July 12 deadline to submit a refund request to your original form of payment for tickets with a travel date on or after February 1, 2020 and purchased before April 13, 2021, is now closed. If you missed the deadline, your cancelled file will remain as a Future Travel Credit with no expiry date.

For bookings made after April 13, 2021, we offer all customers the choice of receiving a refund in cases where your flight is cancelled by Air Canada Vacations.