Travel Ready Hub

Effective June 20, travellers boarding a flight in Canada will no longer be required to show proof of vaccination. Find out more

This change applies to flights within Canada and on outgoing international flights.

Other countries still have mandatory vaccination policies in place. Canadians travelling internationally by air must continue to follow the vaccination and quarantine requirements of their arrival destination. Find your destination vaccination requirements.

Flying to Canada?

It is mandatory for all travellers arriving in Canada from other countries to use ArriveCAN to submit their contact information, travel details, vaccination status and quarantine plan 72 hours before arriving in Canada.

If you are an unvaccinated traveller who is not a Canadian citizen or permanent resident, you will not be permitted to enter Canada. There are very few exceptions to this rule. More information can be found on the Transport Canada website.

There are no changes to the pre-flight testing, arrival testing and quarantine requirements for unvaccinated travellers flying to Canada from abroad. Unvaccinated travellers – whether they are Canadian citizens or foreign nationals exempt from vaccine requirements – will still be required to quarantine for 14 days upon arrival in Canada. They will be permitted to continue their travel by air domestically to their pre-determined quarantine location, unless specifically directed by a public health official to quarantine immediately.

Effective April 1, fully vaccinated customers no longer need to show proof of a pre-departure COVID-19 test result for air travel to Canada.

Fully vaccinated customers may still be selected for random testing on arrival but are not required to quarantine while awaiting their test result.
All customers (regardless of how long you were away from Canada) will continue to be required to submit their mandatory information on the ArriveCan app or website.

Learn more about the regulations for travellers provided by the Government of Canada.

The July 12 deadline to submit a refund request to your original form of payment for tickets with a travel date on or after February 1, 2020 and purchased before April 13, 2021, is now closed. If you missed the deadline, your cancelled file will remain as a Future Travel Credit with no expiry date.

For bookings made after April 13, 2021, we offer all customers the choice of receiving a refund in cases where your flight is cancelled by Air Canada Vacations.

We continue to adapt our schedule and capacity in response to COVID-19. The schedule is subject to change as we continue to monitor government restrictions on travel. Please visit our Travel Advisory page for the most up-to-date information regarding if and how your booking is affected by Air Canada flight cancellations or route suspensions.

Check out this interactive map to discover all the destinations you can fly to right now, across Canada and beyond.

Travel restrictions and mandatory safety protocols may be in place at certain destinations, on flights, and at airports, hotels and on cruise ships. The availability of services and facilities may be impacted. As well, you may be required to pay for a local insurance fee per person upon registration or entry into a country.

You can use this interactive tool to check out the latest government entry requirements and COVID-19 measures in place at your destination.

Travellers should also be aware of the biosafety measures implemented by Air Canada through their Air Canada CleanCare+ program as well as the onboard service enhancements implemented before and during their flights.

Many countries require proof of a negative COVID-19 test as part of your journey.

Depending on your destination, a negative test result taken within a specified time frame may be required prior to departure, upon landing, or both. Certain countries require a negative COVID-19 test result even if you are only connecting through to another destination. You may not be able to board your flight without the correct documentation. Learn more.

Check-in and boarding times differ based on your itinerary. Here’s some information to help you arrive on time.

Effective June 20, travellers boarding a flight in Canada will no longer be required to show proof of vaccination. Find out more

This change applies to flights within Canada and on outgoing international flights.

Other countries still have mandatory vaccination policies in place. Canadians travelling internationally by air must continue to follow the vaccination and quarantine requirements of their arrival destination. Find your destination vaccination requirements.

Flying to Canada?

It is mandatory for all travellers arriving in Canada from other countries to use ArriveCAN to submit their contact information, travel details, vaccination status and quarantine plan 72 hours before arriving in Canada.

If you are an unvaccinated traveller who is not a Canadian citizen or permanent resident, you will not be permitted to enter Canada. There are very few exceptions to this rule. More information can be found on the Transport Canada website.

There are no changes to the pre-flight testing, arrival testing and quarantine requirements for unvaccinated travellers flying to Canada from abroad. Unvaccinated travellers – whether they are Canadian citizens or foreign nationals exempt from vaccine requirements – will still be required to quarantine for 14 days upon arrival in Canada. They will be permitted to continue their travel by air domestically to their pre-determined quarantine location, unless specifically directed by a public health official to quarantine immediately.

Some of our partners offer their guests complimentary or reduced cost PCR testing, while others provide onsite testing for a fee. To find out if these additional perks are available at your selected hotel or resort, check out their website for the latest information.

Due to fast-changing government restrictions, it is your responsibility to be aware of the COVID-19 policies and mandates of the country you are travelling to or connecting through before your departure.

If you test positive for COVID-19 while on your vacation, please contact your insurance provider immediately and inform your hotel that you may be extending your stay. Next, please contact your destination representative at one of the numbers listed below. They’ll be happy to guide you through next steps, including the potential need to cancel your flight and book an alternate return flight home.

We strongly encourage all travellers to purchase additional travel insurance through their insurance provider, as extra costs incurred, such as extended hotel stay and alternate return flights, are not covered by Air Canada Vacations.

For contact information by destination, please see below.

Antigua: 1-268-462-6632

Aruba: 1-297-280-3636

Bahamas:

• Great Exuma: 1-242-345-0232 or 1-242-345-0234
• Nassau: 1-242-397-5000

Barbados: 1-246-435-6946

Costa Rica:

• Liberia: 011 506 2667 0606
• San Jose: 011 52 624 163 7373

Cuba:

• Cayo Coco: 011 53 33 305 802
• Havana: 011 53 45 668 817 or 011 53 45 668 819
• Holguín: 011 53 24 430 048
• Santa Clara: 011 53 42 35 0455
• Varadero: 011 53 45 668 817 or 011 53 45 668 819

Curaçao: 011 599 9 869 9559

Dominican Republic (all destinations): 1-809-552-1775

Grenada: 1- 473-439-2828

Jamaica: 1-877-768-8370 ext. 4634 or ext. 4666

Mexico:

• Cancun: 011 52 998 881 1376
• Cozumel: 011 52 987 874 4081 ext. 103
• Huatulco: 011 52 958 587 1290
• Ixtapa: 011 52 744 129 0325
• Los Cabos: 011 52 624 163 7373
• Puerto Vallarta: 011 52 322 221 3066

Saint Kitts and Nevis: 1-869-465-4167 or 1-869-465-4039

Saint Lucia: 1-758-452-0865 or 1-758-452-0866

Saint Martin/Sint Maarten: 1-305-851-6644

Turks and Caicos: 1-649-243-5151

For all other destinations, please contact: 1-800-296-3408

Yes, insurance is still available for purchase through various insurance providers.

Travel insurance is always recommended when travelling. However, in response to COVID-19, insurance providers have, and may continue to make, changes to their policy and coverage plans. We strongly urge you to review your insurance provider's policy, benefits, and terms and conditions before purchase.

The July 12 deadline to submit a refund request to your original form of payment for tickets with a travel date on or after February 1, 2020 and purchased before April 13, 2021, is now closed. If you missed the deadline, your cancelled file will remain as a Future Travel Credit with no expiry date.

For bookings made after April 13, 2021, we offer all customers the choice of receiving a refund in cases where your flight is cancelled by Air Canada Vacations.