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Travel Ready Hub

We’re here to help you prepare for your next vacation. Navigate the global requirements related to COVID-19 with ease, whether you're looking for information on entry requirements, where we fly, safety, and more.

Disclaimer

Our Travel Ready hub is a guide to help you understand some of the key requirements in order for you to travel on your upcoming vacation. However, this information does not replace the specific information provided by government and other relevant authorities, and any third parties, such as hotels, resorts, or cruise lines.

While Air Canada Vacations makes best efforts to keep the information on this page updated, due to fast-changing government mandates and restrictions which may be affected by numerous factors (for example, point of origin, age, final destination, purpose or duration of travel, state of vaccination), as well as due to interpretation by the applicable local government officials, Air Canada Vacations is not responsible for the completeness and accuracy of this information; neither Air Canada Vacations, nor any of its employees or agents may under any circumstances be held responsible or liable in any way for any claim, loss, damage, cost, expense or liability whatsoever that may result from your access to, or reliance on, information provided on this page.

It is your responsibility to ensure that you meet all entry requirements and have all the valid travel documents necessary to enter in, exit from or transit through, each country/region on your itinerary regardless of if the flight is operated by Air Canada or another carrier. We strongly recommend that you contact the government of each country on your itinerary for detailed, up-to-date information on health, passport, visa, and other entry requirements applicable to your case, as they may vary based on country of nationality and other factors. The final determination of entry in or transit through is the decision of the government and officials of the country to which you are travelling.

NEWS

Jun 20, 2022 - Transport Canada Vaccine Requirements

Effective June 20, travellers boarding a flight in Canada will no longer be required to show proof of vaccination. Find out more

This change applies to flights within Canada and on outgoing international flights.

Other countries still have mandatory vaccination policies in place. Canadians travelling internationally by air must continue to follow the vaccination and quarantine requirements of their arrival destination. Find your destination vaccination requirements.

Flying to Canada?

It is mandatory for all travellers arriving in Canada from other countries to use ArriveCAN to submit their contact information, travel details, vaccination status and quarantine plan 72 hours before arriving in Canada.

If you are an unvaccinated traveller who is not a Canadian citizen or permanent resident, you will not be permitted to enter Canada. There are very few exceptions to this rule. More information can be found on the Transport Canada website.

There are no changes to the pre-flight testing, arrival testing and quarantine requirements for unvaccinated travellers flying to Canada from abroad. Unvaccinated travellers – whether they are Canadian citizens or foreign nationals exempt from vaccine requirements – will still be required to quarantine for 14 days upon arrival in Canada. They will be permitted to continue their travel by air domestically to their pre-determined quarantine location, unless specifically directed by a public health official to quarantine immediately.

Apr 1, 2022 - Entry requirements for customers travelling to Canada

Effective April 1, fully vaccinated customers no longer need to show proof of a pre-departure COVID-19 test result for air travel to Canada.

Fully vaccinated customers may still be selected for random testing on arrival but are not required to quarantine while awaiting their test result.
All customers (regardless of how long you were away from Canada) will continue to be required to submit their mandatory information on the ArriveCan app or website.

Learn more about the regulations for travellers provided by the Government of Canada.

Jul 13, 2021 - Goodwill period for cancellations due to COVID-19

The July 12 deadline to submit a refund request to your original form of payment for tickets with a travel date on or after February 1, 2020 and purchased before April 13, 2021, is now closed. If you missed the deadline, your cancelled file will remain as a Future Travel Credit with no expiry date.

For bookings made after April 13, 2021, we offer all customers the choice of receiving a refund in cases where your flight is cancelled by Air Canada Vacations.

VACCINATION & YOUR VACATION

Getting Ready to Cruise

Looking to set sail soon? Did you know certain cruise lines have updated their pre-cruise testing requirements? Be sure to check out our Cruise page for your cruise line’s vaccination requirements, health protocols and safety measures before you hit the high seas.

Planning Your Stay

Some hotels and resorts now require full vaccination of all their guests. To help you avoid the unexpected, we’ve added information about specific vaccination requirements to all applicable hotel pages. When booking your next trip with us, make sure to look for any important notes when choosing your hotel or resort.

MAPLE LEAF LOUNGES

If you’re looking to unwind in one of Air Canada’s Maple Leaf Lounges during your travel, you may need to provide proof of vaccination. Check out the requirements by selecting the lounge on your itinerary from the drop down menu here before your trip.

TESTING, SIMPLIFIED

Now offered at select hotels

Some of our hotel partners are taking an extra step to help you leave your cares behind when you stay with them. Many offer their guests complimentary or reduced cost PCR testing, while others provide onsite testing for a fee. Before booking your vacation with us, take a look at your desired hotel’s website to see if they offer any of these additional perks.

Portable testing kits

Air Canada has partnered with Switch Health to make required testing more convenient than ever. Their new portable self-administered test kit can be taken with you on your next vacation, so that you can avoid the need to visit a foreign testing facility before heading back to Canada. Plus, Aeroplan members have exclusive access to preferred pricing on all Switch Health products! Learn more here.

FAQ

Check out our Frequently Asked Questions about COVID-19

How do I know if my flight or reservation has been affected by COVID-19?

We continue to adapt our schedule and capacity in response to COVID-19. The schedule is subject to change as we continue to monitor government restrictions on travel. Please visit our Travel Advisory page for the most up-to-date information regarding if and how your booking is affected by Air Canada flight cancellations or route suspensions.

Which countries can I travel to?

Check out this interactive map to discover all the destinations you can fly to right now, across Canada and beyond.

What travel restrictions and safety protocols can I expect when travelling?

Travel restrictions and mandatory safety protocols may be in place at certain destinations, on flights, and at airports, hotels and on cruise ships. The availability of services and facilities may be impacted. As well, you may be required to pay for a local insurance fee per person upon registration or entry into a country.

You can use this interactive tool to check out the latest government entry requirements and COVID-19 measures in place at your destination.

Travellers should also be aware of the biosafety measures implemented by Air Canada through their Air Canada CleanCare+ program as well as the onboard service enhancements implemented before and during their flights.

Do I need a COVID-19 test before I travel abroad?

Many countries require proof of a negative COVID-19 test as part of your journey.

Depending on your destination, a negative test result taken within a specified time frame may be required prior to departure, upon landing, or both. Certain countries require a negative COVID-19 test result even if you are only connecting through to another destination. You may not be able to board your flight without the correct documentation. Learn more.

How early should I arrive at the airport?

Check-in and boarding times differ based on your itinerary. Here’s some information to help you arrive on time.

Are there any requirements to re-enter Canada following my vacation?

Effective June 20, travellers boarding a flight in Canada will no longer be required to show proof of vaccination. Find out more

This change applies to flights within Canada and on outgoing international flights.

Other countries still have mandatory vaccination policies in place. Canadians travelling internationally by air must continue to follow the vaccination and quarantine requirements of their arrival destination. Find your destination vaccination requirements.

Flying to Canada?

It is mandatory for all travellers arriving in Canada from other countries to use ArriveCAN to submit their contact information, travel details, vaccination status and quarantine plan 72 hours before arriving in Canada.

If you are an unvaccinated traveller who is not a Canadian citizen or permanent resident, you will not be permitted to enter Canada. There are very few exceptions to this rule. More information can be found on the Transport Canada website.

There are no changes to the pre-flight testing, arrival testing and quarantine requirements for unvaccinated travellers flying to Canada from abroad. Unvaccinated travellers – whether they are Canadian citizens or foreign nationals exempt from vaccine requirements – will still be required to quarantine for 14 days upon arrival in Canada. They will be permitted to continue their travel by air domestically to their pre-determined quarantine location, unless specifically directed by a public health official to quarantine immediately.

Does my hotel offer PCR testing?

Some of our partners offer their guests complimentary or reduced cost PCR testing, while others provide onsite testing for a fee. To find out if these additional perks are available at your selected hotel or resort, check out their website for the latest information.

What should I do if I test positive for COVID-19 at destination?

Due to fast-changing government restrictions, it is your responsibility to be aware of the COVID-19 policies and mandates of the country you are travelling to or connecting through before your departure.

If you test positive for COVID-19 while on your vacation, please contact your insurance provider immediately and inform your hotel that you may be extending your stay. Next, please contact your destination representative at one of the numbers listed below. They’ll be happy to guide you through next steps, including the potential need to cancel your flight and book an alternate return flight home.

We strongly encourage all travellers to purchase additional travel insurance through their insurance provider, as extra costs incurred, such as extended hotel stay and alternate return flights, are not covered by Air Canada Vacations.

For contact information by destination, please see below.

Antigua: 1-268-462-6632

Aruba: 1-297-280-3636

Bahamas:

  • Great Exuma: 1-242-345-0232 or 1-242-345-0234
  • Nassau: 1-242-397-5000

Barbados: 1-246-435-6946

Costa Rica:

  • Liberia: 011 506 2667 0606
  • San Jose: 011 52 624 163 7373

Cuba:

  • Cayo Coco: 011 53 33 305 802
  • Havana: 011 53 45 668 817 or 011 53 45 668 819
  • Holguín: 011 53 24 430 048
  • Santa Clara: 011 53 42 35 0455
  • Varadero: 011 53 45 668 817 or 011 53 45 668 819

Curaçao: 011 599 9 869 9559

Dominican Republic (all destinations): 1-809-552-1775

Grenada: 1- 473-439-2828

Jamaica: 1-877-768-8370 ext. 4634 or ext. 4666

Mexico:

  • Cancun: 011 52 998 881 1376
  • Cozumel: 011 52 987 874 4081 ext. 103
  • Huatulco: 011 52 958 587 1290
  • Ixtapa: 011 52 744 129 0325
  • Los Cabos: 011 52 624 163 7373
  • Puerto Vallarta: 011 52 322 221 3066

Saint Kitts and Nevis: 1-869-465-4167 or 1-869-465-4039

Saint Lucia: 1-758-452-0865 or 1-758-452-0866

Saint Martin/Sint Maarten: 1-305-851-6644

Turks and Caicos: 1-649-243-5151

For all other destinations, please contact: 1-800-296-3408

Can I still purchase travel insurance if I decide to travel?

Yes, insurance is still available for purchase through various insurance providers.

Travel insurance is always recommended when travelling. However, in response to COVID-19, insurance providers have, and may continue to make, changes to their policy and coverage plans. We strongly urge you to review your insurance provider's policy, benefits, and terms and conditions before purchase.

Am I eligible for a refund for a vacation cancelled due to COVID-19?

The July 12 deadline to submit a refund request to your original form of payment for tickets with a travel date on or after February 1, 2020 and purchased before April 13, 2021, is now closed. If you missed the deadline, your cancelled file will remain as a Future Travel Credit with no expiry date.

For bookings made after April 13, 2021, we offer all customers the choice of receiving a refund in cases where your flight is cancelled by Air Canada Vacations.