COVID-19 Information Hub
As you dream of a tomorrow filled with vacations, we're here to help you navigate the travel requirements related to the COVID-19 pandemic with ease. Whether you're looking for information on safety, the COVID-19 Coverage Plan or entry requirements, we've got you covered.
GOODWILL PERIOD FOR CANCELLATIONS DUE TO COVID-19
The July 12 deadline to submit a refund request to your original form of payment for tickets with a travel date on or after February 1, 2020 and purchased before April 13, 2021, is now closed. If you missed the deadline, your cancelled file will remain as a Future Travel Credit with no expiry date.
For bookings made after April 13, 2021, we offer all customers the choice of receiving a refund in cases where your flight is cancelled by Air Canada Vacations.
NEWS
Beginning July 5, 2021, fully vaccinated travellers who are permitted to enter Canada will not be required to stay at a government-authorized hotel or be subject to quarantine or a COVID-19 test on day 8.
Fully vaccinated travellers must still meet all other mandatory requirements, including pre- and on-arrival testing, and they must be asymptomatic, have a paper or digital copy of their vaccination documentation, and provide COVID-19 information electronically through ArriveCAN prior to arrival in Canada.
There are no changes to Canada's current border measures for travellers who are not fully vaccinated. Learn more by visiting the Government of Canada website
Starting July 2, Air Canada will begin operating government-approved, COVID-tested flights to Rome, Italy from Toronto and Montreal.
Air Canada is the only Canadian carrier participating in the program, offering Canadians the ability to travel to Italy without the need to quarantine. Passengers will only be required to provide a negative COVID-19 antigenic or molecular (RT PCR) test taken within 48 hours of departure and take another one on arrival.
Learn more about COVID-tested flights.
How do I know if my flight or reservation has been affected by COVID-19?
We continue to adapt our schedule and capacity in response to COVID-19. The schedule is subject to change as we continue to monitor government restrictions on travel. Please visit our Travel Advisory page for the most up-to-date information regarding if and how your booking is affected by Air Canada flight cancellations or route suspensions.Which countries can I travel to?
Check out this interactive map to discover all the destinations you can fly to right now, across Canada and beyond.
Are there any requirements to re-enter Canada following my vacation?
If you are fully vaccinated, you will need to:
- Take a COVID-19 test 72 hours prior to the departure of your flight.
- Provide COVID-19 information, including your proof of vaccination, electronically through ArriveCAN prior to arrival in Canada.
- Take a COVID-19 test upon arrival in Canada.
- Have a paper or digital copy of your vaccination documentation.
If you are not fully vaccinated, you will need to:
- Take a COVID-19 test 72 hours prior to the departure of your flight.
- Reserve an approved hotel for 3 nights following your arrival in Canada.
- Provide COVID-19 information electronically through ArriveCAN prior to arrival in Canada.
- Take a COVID-19 test upon arrival in Canada.
- Proceed to your reserved hotel for 3 nights while awaiting the results of your COVID-19 test.
- Quarantine for 8 days.
- Take your Day 8 test and await results.
As the directives are rapidly changing, please be sure to review the information regarding re-entry requirements by visiting the Government of Canada website.
What travel restrictions and safety protocols can I expect when travelling?
Travel restrictions and mandatory safety protocols may be in place at certain destinations, on flights, and at airports, hotels and on cruise ships. The availability of services and facilities may be impacted. As well, you may be required to pay for a local insurance fee per person upon registration or entry into a country.
Learn how to get informed and be prepared before your trip.
Travellers should also be aware of the biosafety measures implemented by Air Canada through their Air Canada CleanCare+ program as well as the onboard service enhancements implemented before and during their flights.
Can I still purchase travel insurance or COVID-19 coverage if I decide to travel?
Yes, insurance is still available for purchase through various insurance providers. Travel insurance is always recommended when travelling. However, in response to COVID-19, insurance providers have, and may continue to make, changes to their policy and coverage plans. We strongly urge you to review your insurance provider's policy, benefits, and terms and conditions before purchase.
AM I ELIGIBLE FOR A REFUND FOR A VACATION CANCELLED DUE TO COVID-19?
The July 12 deadline to submit a refund request to your original form of payment for tickets with a travel date on or after February 1, 2020 and purchased before April 13, 2021, is now closed. If you missed the deadline, your cancelled file will remain as a Future Travel Credit with no expiry date.
For bookings made after April 13, 2021, we offer all customers the choice of receiving a refund in cases where your flight is cancelled by Air Canada Vacations.
