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Redeem your CareFlexPlus protection here. Visit our Travel Ready Hub for information on entry requirements, where we fly, safety & more.

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If you've purchased CareFlexPlus and your departure date is still at least 25 days away, we've made it easier than ever to redeem your travel protection.

Get started by filling in the form below, and make sure that:

  • The Air Canada Vacations booking number that you provide is 8-digits and begins with either a 2 or 3 (hint: there are no letters).
  • You fill in all the information requested so that we can action your request.

If you booked through a travel agent, please have them submit the form on your behalf.

All cancellation requests are subject to the Terms and Conditions of the CareFlexPlus program. We'll provide you with the applicable refund on the original form of payment and send you a new invoice reflecting the change once your cancellation has been fully processed.

Our team is handling each file in order of departure date. Please allow up to 8 weeks for your refund to be processed.

Requests for cancellation 24 days or less prior to departure

If you've purchased our CareFlexPlus travel protection and would like to cancel a vacation with a departure date in 24 days or less, please call us at 1-800-296-3408 (Sun packages) or 1-866-529-2079 (packages in Europe, Canada or US).

Request for cancellation for a Group booking

If you've purchased CareFlex for Groups, please contact your group coordinator.

Submit Your Request