Effective December 9, 2025, all travel protection plans can be purchased at time of booking and most can be booked up to 48 hours after booking through the Manage Your Booking tool. The CareFree travel protection plan for Flight & Cruise bookings can only be purchased at time of booking. Plans must be purchased by all passengers sharing a room/cabin accommodation, are non-refundable, and are not applicable to group bookings, car rentals, insurance policies, excursions, theme park tickets and other attractions, and non-refundable bookings.
1All travel protection plans can be used year-round, however a supplement of $50 per person (plus applicable taxes) applies for departures between December 19 and January 5 yearly as well as March 25 to April 5, 2026, March 17 to 28, 2027 and April 5 to 16, 2028. Departure date is identified as the date of the last flight departing from a Canadian city before reaching final destination.
CareFree and CareFlex travel protection plans are applicable to new bookings of vacation packages, Flight & Hotel packages and tours in Mexico, the Caribbean, Central America, Europe, the U.S. and Canada. CareFree is also applicable to Flight & Cruise packages. CareFlex Plus travel protection plan is applicable to new bookings of vacation packages and Flight & Hotel packages in Mexico, the Caribbean, Central & South America, Europe, the U.S, Canada, Asia, Oceania, the Middle East & North Africa. CareFlex and CareFlex Plus are not applicable to Flight & Cruise packages or Walt Disney World vacations. CareFlex is not applicable to any over-the-water villas or bungalows at Sandals Resorts, or any three or four-bedroom villas at Beaches Resorts. CareFlex Plus is not applicable to Sandals or Beaches Resorts or to any tours. The CareFlex and CareFlex plus plans can be used to change your booking, transfer your package or cancel your reservation. Once the CareFlex or CareFlex Plus plan has been used it can be repurchased only at the time the change is made or when booking a new applicable package.
2Price Drop Guarantee: Get a refund if the price of your package drops after you book. The Price Drop Guarantee is redeemable on a decrease of the total package price, including taxes, up to a maximum refund of $200 per person. The Price Drop Guarantee must be requested by phone within 5 days of the change in said price drop with presentation of a date/time-stamped proof of the price drop from the payment screen of the booking process. If no proof is provided, the price at the time of requesting a price drop will apply, if lower than the purchased price. Only valid up to 21 days prior to departure at the latest for travel to Mexico, the Caribbean, Central America and for cruises. Only valid up to 30 days prior to departure at the latest for Europe, Canada and the U.S. Only applicable on the same package available on aircanadavacations.com. Must be the same departure date, departure city, room or cabin category, meal plan, length of stay, flight, and class of service as the original booking to qualify. Subject to space availability for a new booking at the time the refund is requested. Can only be applied once to any reservation. Refunds will be processed using the original form of payment used for the original booking. Processing of the refund may require 14 days or more.
3Transfer your package to a friend or family member up until 21 days prior to departure for tour packages and up until 7 days prior to departure for vacation packages and Flight & Hotel packages. At least one passenger must remain consistent on the package. Single occupancy name changes are not permitted. Changes to travel dates, destination, hotel, room category or occupancy can be made up to 21 days prior to departure for tours and up to 3 days prior to departure for vacation packages and Flight & Hotel packages using the CareFlex travel protection plan and up to 24 hours prior to departure using the CareFlex Plus travel protection plan. Changes are subject to hotel and flight availability. Certain types of changes will be considered cancellations and will follow the CareFlex or CareFlex Plus Cancellation Policy. Only one set of changes per booking can be made without penalty. The set of changes can include more than one change and/or transfer, or a cancellation as long as the changes are made at the same time. Once the CareFlex or CareFlex Plus plan is purchased, any changes made less than 44 days prior to departure can only be made through this plan and cannot be made using other methods of change or cancellation offered by Air Canada Vacations. Clients will assume any difference in price increase resulting from the requested change(s). No refund will be issued if the new price is lower than the original fare. New package must be booked at time of change request.
4With the CareFlex travel protection plan, cancellations are permitted up to 3 days prior to departure. The refund method depends on the number of days before the initial departure date: Up to 21 days prior to departure, the package total price will be refunded to the original form of payment; 20 to 3 days prior to departure, 100% of the total price will be given as an in-house credit . Cancellations requested 2 days prior to departure or less, including day of departure, are 100% non-refundable. With the CareFlex Plus travel protection plan, cancellations are permitted up to 24 hours prior to departure. The refund method depends on the number of days before the initial departure date: Up to 21 days prior to departure, the package total price will be refunded to the original form of payment; 20 days to 24 hours prior to departure, the package total price will be refunded to the original form of payment less the amount of $250 per person for Mexico, the Caribbean, Central & South America, Europe, Asia, Oceania, the Middle East & North Africa and $100 per person for the U.S and Canada which will be paid in the form of an in-house credit. 24 hours prior to departure is calculated using the departure time of the first flight on your booking. Cancellations requested within 24 hours of the first departure flight, are 100% non-refundable. Car rentals, excursions, theme park tickets and other attractions are non-refundable. The cost of the Travel Protection Plans are non-refundable. In case of cancellation, a waiting period of 10 days before rebooking a new vacation applies. The in-house credit is not refundable, is valid for travel departing up to one year from original travel dates and may not be redeemed for cash. The in-house credit is transferable to another individual, subject to approval by Air Canada Vacations. The recipient of the transferred credit must comply with the same terms and conditions as the original recipient. Air Canada Vacations reserves the right to refuse any transfer requests that do not meet the specified conditions or for any other valid reason. The CareFlex plan can be repurchased at the same time the new eligible package is booked. Clients will assume any difference in price increase resulting from partial cancellations. When using the in-house credit for a new booking, no refund is issued if the new price is lower than the original price. Any remaining credit will remain on file and can be redeemed any time until expiry. Travel credits cannot be used for purchases made through third-party providers, such as those booked through the Activities or Car Rentals tabs on the Air Canada Vacations website.
Aeroplan® points cannot be restituted or refunded at any time.
If you booked through a travel agent, please contact your travel agent to request any changes, price drops or cancellations. New reservations must be booked with the same travel agency. If you booked directly with Air Canada Vacations, request changes or price drops through the customer care department for SUN destinations at 1 800 296-3408, and through the Reservations Department at 1 866 529-2079 for Europe, Asia, Oceania, Middle East & North Africa, Canada, United States and cruises. Self-serve cancellations can also be completed through the Manage Your Booking tool.
