Travel Protection

SPECIAL OFFER!

For a limited time, book your winter vacation and get our CareFree and CareFlexPlus travel protection plans for FREE (regular $99 per person)!

These plans include the following advantages so you can book with peace of mind:

  • Change your booking
  • Transfer your vacation package
  • Cancel your reservation with a full refund up until 25 days prior to departure
  • Standard seat selection
  • Year-round Price Drop Guarantee
  • StormGuard
  • $50 waiver on administrative change fees

Applicable to: vacation packages to Mexico, the Caribbean, and Central America
Book between: July 6 and September 7, 2020
Travel between: November 1, 2020, and April 30, 2021

Terms & Conditions

Applicable to vacation packages to Mexico, the Caribbean, and Central America. Not applicable to group bookings or cruises. The combined CareFree and CareFlexPlus travel protection plans at $0 must be added as a combo at time of booking by all passengers sharing a room accommodation and is non-refundable. The travel protection plans can be used year-round except for packages with travel dates that occur during the blackout period from December 19, 2020, to January 5, 2021. See full terms and conditions below. Offer expires at 11:59 p.m. ET on the date indicated.

Plan coverage and prices per destination

Our exclusive travel protection plans let you book vacations with flexibility and peace of mind.

  • The trusted CAREFREE plan makes travelling less stressful so you can focus on having a perfect vacation.
  • The CAREFLEX plan allows you to change your booking, transfer your package, and cancel with an in-house travel credit and/or a partial refund.
  • The CAREFLEXPLUS plan provides you with greater flexibility by allowing you to change your booking, transfer your package and cancel your reservation with a full refund up until 25 days prior to departure.

Add travel protection plans to your booking and rest assured that we've got you covered should the unexpected happen.

Mexico & the Caribbean NEW!
CAREFREE &
CAREFLEXPLUS
CAREFLEXPLUS CAREFLEX CAREFREE
Price $99 $59 $59 $59
Standard seat selection    
Year-round Price Drop Guarantee1    
StormGuard2    
$50 waiver on administrative change fees    
Change your booking3  
Transfer your package3  
Cancel with an in-house travel credit and/or a partial refund4      
Cancel with a full refund up until 25 days prior to departure5    
Terms & Conditions

All travel protection plans must be purchased at time of booking by all passengers sharing a room accommodation, are non-refundable and are not applicable to group bookings.

CareFree is only applicable to new bookings of vacation packages in Mexico and the Caribbean. Cannot be combined with any other offers or promotions. Certain restrictions apply.

*The CareFlexPlus plan : Only applicable to new bookings made between June 1, 2020 and September 7, 2020, for travel by April 30, 2021. Applicable to vacation packages and tours/pre-bundled packages in Mexico and the Caribbean, Europe, Canada and the United States. The CareFlexPlus plan must be purchased at time of booking by all passengers sharing a room accommodation and is non-refundable. Theme park tickets are non-refundable. The CareFlexPlus plan can be used year-round except for packages with travel dates that occur during the blackout period from December 19 to January 5. Not applicable to group bookings or cruises. See full terms and conditions below. Offers expires at 11:59 p.m. ET on the date indicated.

CareFlex is only applicable to new bookings of select vacations packages to: Cuba (excluding Havana), Dominican Republic, Mexico (excluding Mexico City), Montego Bay, Saint-Lucia, Antigua, Curacao, Grenada, Great Exuma, Cartagena, Liberia. The CareFlex plan can be used year-round except for packages with travel dates that occur during the blackout period from December 19 to January 5. CareFlex plans cannot be applied to packages at Marival Resorts, Sandals Resorts, Beaches Resorts and Grand Pineapple Beach Resort.

CareFree & CareFlexPlus at $99: Only applicable to new bookings made between June 23 and September 7, 2020, for travel by April 30, 2021. Both travel protections must be purchased at the same time as a combo package. The same terms & conditions of the CareFree and CareFlexPlus apply.

1Price Drop Guarantee: Get cash back if the price of your package drops after you book. The year-round Price Drop Guarantee must be requested by phone within a period of 5 days after noticing the price drop. Proof of price drops must be provided when submitting the request, otherwise redemption will not be valid. Not valid within 21 days of departure. Maximum $200 refund per person. Only applicable on the same package available on http://vacations.aircanada.com. Must be the same departure date, departure city, room category, meal plan, length of stay, flight and class of service as the original booking to qualify. Space must be available at time of requesting refund. Applies once to a booking. Refunds will be processed using the original form of payment existing on file. Processing may require 14 days or more. The year-round Price Drop Guarantee is redeemable on a decrease of the total package price, including taxes.

2StormGuard lets you reschedule your booking before a storm becomes a hurricane. Valid on Flight, Hotel & Transfer packages, hotel-only, or flight-only bookings to Mexico and the Caribbean. New bookings only. Applicable only if the US National Hurricane Center declares a tropical storm warning for your destination within 72 hours of your departure. Travel must be completed within the 6 months following the redemption date, and the package value must be the same.

3Changing and transferring your booking:
For CareFlex: Name changes can be made up until 7 days prior to departure. Changes to departure dates, destinations, room categories or occupancy can be made up until 3 days before departure. Changes to travel dates are subject to hotel and flight availability. Certain types of changes will be considered cancellations and will follow the CareFlex Cancellation Policy. One set of changes per booking can be made without penalty. The set of changes can include more than one change and/or transfer, or a cancellation. Once the CareFlex plan is purchased, changes must be made through the CareFlex plan, without using other Air Canada Vacations change and cancellation methods. Clients will assume any difference in price increase resulting from change(s). No refund is issued if the new price is lower than the original fare. New package must be booked at the time of the date change request and travel must be completed within one year of the initial departure date. CareFlex can be repurchased only at the time the change is made. If you booked through a travel agent, please contact your travel agent to request the change. If you booked directly with Air Canada Vacations, please request the change through the Customer Care Department.
For CareFlexPlus: Name changes, changes to departure dates, destinations, room categories or occupancy can be made up until 7 days prior to departure. Changes to travel dates are subject to hotel and flight availability. Certain types of changes will be considered cancellations and will follow the CareFlexPlus cancellation policy. One set of changes per booking can be made without penalty. The set of changes can include more than one change and/or transfer, or a cancellation. Once the CareFlexPlus plan is purchased, changes must be made through the CareFlexPlus plan, without using other Air Canada Vacations change and cancellation methods. Clients will assume any difference in price increase resulting from change(s). No refund is issued if the new price is lower than the original fare. New package must be booked at the time of the date change request and travel must be completed within one year of the initial departure date. CareFlexPlus can be repurchased only at the time the change is made. If you booked through a travel agent, please contact your travel agent to request the change. If you booked directly with Air Canada Vacations, please request the change through the Customer Care Department.

4CareFlex plan cancellation policy: Cancellations are permitted up until 3 days prior to departure. The refund method depends on the number of days before the initial departure date: 45 days or more prior to departure, $250 per person will be given in in-house credit and the remaining balance of the total price will be refunded in the original form of payment; 44 to 21 days prior to departure, 50% of the total price will be given in in-house credit and 50% will be refunded in original form of payment; 20 days to 3 days prior to departure, 100% of the total price will be given in in-house credit. In case of cancellation, a waiting period of 15 days before rebooking a new vacation applies. In-house credit must be used for travel within one year of the initial departure date, and is neither transferable nor refundable. The CareFlex plan can be repurchased at the same time the new eligible package is booked. Any leftover credit can be used towards an Air Canada Vacations' booking or product (excluding car rentals) until the expiration date. Products must be booked with the same travel agency. If you booked through a travel agent, please contact your travel agent to request the cancellation. If you booked directly with Air Canada Vacations, please request the cancellation through the Customer Care Department.

5CareFlexPlus plan cancellation policy: Cancellations with full refund are permitted up until 25 days prior to departure. The package total price will be refunded in the original form of payment; 24 to 21 days prior to departure, 50% of the total price will be given in in-house credit and 50% will be refunded in original form of payment; 20 days to 0 days prior to departure, 100% of the total price will be given in in-house credit. In case of cancellation, a waiting period of 15 days before rebooking a new vacation package applies. In-house credit must be used for travel within one year of the initial departure date and is non-transferable and non-refundable. Theme park tickets are non-refundable. The CareFlexPlus plan can be repurchased at the same time the new eligible package is booked. Any leftover credit can be used towards an Air Canada Vacations booking or product (excluding car rentals) until the expiration date. Products must be booked with the same travel agency. If you booked through a travel agent, please contact your travel agent to request the cancellation. If you booked directly with Air Canada Vacations, please request the cancellation through the Customer Care Department.

Europe NEW!
CAREFREE &
CAREFLEXPLUS
CAREFLEXPLUS CAREFLEX CAREFREE
Price $99 $59 $59 $59
Standard seat selection    
Year-round Price Drop Guarantee1    
$50 waiver on administrative change fees    
Change your booking2  
Transfer your package2  
Cancel with an in-house travel credit and/or a partial refund3      
Cancel with a full refund up until 25 days prior to departure4    
Terms & Conditions

All travel protection plans must be purchased at time of booking by all passengers sharing a room accommodation, are non-refundable and are not applicable to group bookings.

CareFree is only applicable to new bookings. Total savings of $310 based on up to $60 for seat selection, $200 price drop and a $50 waiver on administrative change fees. Certain restrictions apply. Based on the cancellation date, a portion of the refund or the full refund may be payable in in-house credits. Offers expire at 11:59 p.m. ET on the date indicated.

*The CareFlexPlus plan offer: Only applicable to new bookings made between June 1 and September 7, 2020, for travel by April 30, 2021. Applicable to vacation packages and tours/pre-bundled packages in Mexico and the Caribbean, Europe, Canada and the United States. The CareFlexPlus plan must be purchased at time of booking by all passengers sharing a room accommodation and is non-refundable. For Europe bookings, CareFlexPlus must be added by calling Air Canada Vacations' Customer Care Department at 1-866-529-2079 and is not applicable to online bookings. Theme park tickets are non-refundable. The CareFlexPlus plan can be used year-round except for packages with travel dates that occur during the blackout period from December 19 to January 5. Not applicable to group bookings or cruises. See full terms and conditions below. Offers expires at 11:59 p.m. ET on the date indicated.

CareFree & CareFlexPlus at $99: Only applicable to new bookings made between June 23, 2020 and September 7, 2020, for travel by April 30, 2021. Both travel protections must be purchased at the same time as a combo package. The same terms & conditions of the CareFree and CareFlexPlus apply.

1Price Drop Guarantee: Get cash back if the price of your package drops after you book. The year-round Price Drop Guarantee must be requested by phone within a period of 5 days after noticing the price drop. Proof of price drop must be provided when submitting the request, otherwise redemption will not be valid. Not valid within 21 days of departure. Maximum $200 refund per person. Only applicable on the same package available on http://vacations.aircanada.com. Must be the same departure date, departure city, room category, meal plan, length of stay, flight and class of service as the original booking to qualify. Space must be available at time of requesting refund. Applies once to a booking. Refund will be processed using the original form of payment existing on file. Processing may require 14 days or more. The year-round Price Drop Guarantee is redeemable on a decrease of the total package price, including taxes.

2Changing and transferring your booking:
For CareFlex: Name changes can be made up until 7 days prior to departure. Changes to departure date, destination, room category or occupancy can be made up until 7 days before departure. Changes to travel dates are subject to hotel and flight availability. Certain types of changes will be considered cancellations and will follow the CareFlex Cancellation Policy. One set of changes per booking can be made without penalty. The set of changes can include more than one change and/or transfer, or a cancellation. Once the CareFlex plan is purchased, changes must be made through the CareFlex plan, without using other Air Canada Vacations change and cancellation methods. Clients will assume any difference in price increase resulting from change(s). No refund is issued if the new price is lower than the original fare. New package must be booked at the time of the date change request and travel must be completed within one year of the initial departure date. CareFlex can be repurchased only at the time the change is made. Changes must be made through the same process as original booking. If you booked through a travel agent, please contact your travel agent to request the change. If you booked directly with Air Canada Vacations, please request the change through the Customer Care Department.
For CareFlexPlus: Name changes, changes to departure dates, destinations, room categories or occupancy can be made up until 7 days prior to departure. Changes to travel dates are subject to hotel and flight availability. Certain types of changes will be considered cancellations and will follow the CareFlexPlus cancellation policy. One set of changes per booking can be made without penalty. The set of changes can include more than one change and/or transfer, or a cancellation. Once the CareFlexPlus plan is purchased, changes must be made through the CareFlexPlus plan, without using other Air Canada Vacations change and cancellation methods. Clients will assume any difference in price increase resulting from change(s). No refund is issued if the new price is lower than the original fare. New package must be booked at the time of the date change request and travel must be completed within one year of the initial departure date. CareFlexPlus can be repurchased only at the time the change is made. Changes must be made through the same process as original booking. If you booked through a travel agent, please contact your travel agent to request the change. If you booked directly with Air Canada Vacations, please request the change through the Customer Care Department.

3CareFlex plan cancellation policy: Cancellations are permitted up until 7 days prior to departure. The refund method depends on the number of days before the initial departure date: 45 days or more prior to departure, $250 per person will be given in in-house credit and the remaining balance of the total price will be refunded in the original form of payment; 44 to 21 days prior to departure, 50% of the total price will be given in in-house credit and 50% will be refunded in original form of payment; 20 days to 7 days prior to departure, 100% of the total price will be given in in-house credit. In case of cancellation, a waiting period of 15 days before rebooking a new vacation applies. In-house credit must be used for travel within one year of the initial departure date, and is neither transferable nor refundable. The CareFlex plan can be repurchased at the same time the new eligible package is booked. Any leftover credit can be used towards an Air Canada Vacations' booking or product (excluding car rentals) until the expiration date. Cancellations must be made through the same process as original booking. If you booked through a travel agent, please contact your travel agent to request the cancellation. If you booked directly with Air Canada Vacations, please request the cancellation through the Customer Care Department.

4CareFlexPlus plan cancellation policy: Cancellations with full refund are permitted up until 25 days prior to departure. The package total price will be refunded in the original form of payment; 24 to 21 days prior to departure, 50% of the total price will be given in in-house credit and 50% will be refunded in original form of payment; 20 days to 0 days prior to departure, 100% of the total price will be given in in-house credit. In case of cancellation, a waiting period of 15 days before rebooking a new vacation package applies. In-house credit must be used for travel within one year of the initial departure date and is non-transferable and non-refundable. Theme park tickets are non-refundable. The CareFlexPlus plan can be repurchased at the same time the new eligible package is booked. Any leftover credit can be used towards an Air Canada Vacations booking or product (excluding car rentals) until the expiration date. Products must be booked with the same travel agency. If you booked through a travel agent, please contact your travel agent to request the cancellation. If you booked directly with Air Canada Vacations, please request the cancellation through the Customer Care Department.

Las Vegas CAREFLEXPLUS CAREFLEX
Price $59 $59
Change your booking1
Transfer your package1
Cancel with an in-house travel credit and/or a partial refund2  
Cancel with a full refund up until 25 days prior to departure3  
Terms & Conditions

All travel protection plans must be purchased at time of booking by all passengers sharing a room accommodation, are non-refundable and are not applicable to group bookings.

*The CareFlexPlus plan offer: Only applicable to new bookings made between June 1 and September 7, 2020, for travel by April 30, 2021. Applicable to vacation packages and tours/pre-bundled packages in Mexico and the Caribbean, Europe, Canada and the United States. The CareFlexPlus plan must be purchased at time of booking by all passengers sharing a room accommodation and is non-refundable. Theme park tickets are non-refundable. The CareFlexPlus plan can be used year-round except for packages with travel dates that occur during the blackout period from December 19 to January 5. Not applicable to group bookings or cruises. See full terms and conditions below. Offers expires at 11:59 p.m. ET on the date indicated.

CareFlex: Applicable to select vacation packages in Las Vegas only. The CareFlex plan can be used year-round except for packages with travel dates that occur during the blackout period from December 19 to January 5.

1Changing and transferring your booking:
For CareFlex: Changes to names, departure dates, destinations, room categories or occupancy can be made up until 7 days before departure. Changes to travel dates are subject to hotel and flight availability. Certain changes may be considered cancellations and will follow the CareFlex Cancellation Policy. One set of changes per booking can be made without penalty. A set of changes can include more than one change and/or transfer, or a cancellation. Once the CareFlex plan is purchased, changes must be made through the CareFlex plan, without using other Air Canada Vacations change and cancellation methods. Clients will assume any difference in price increase resulting from any change(s). No refund is issued if the new price is lower than the original fare. New package must be booked at the time of the date change request and travel must be completed within one year of the initial departure date. CareFlex can be repurchased only at the time the change is made. If you booked through a travel agent, please contact your travel agent to request the change. If you booked directly with Air Canada Vacations, please request the change through the Customer Care Department.
For CareFlexPlus: Name changes, changes to departure dates, destinations, room categories or occupancy can be made up until 7 days prior to departure. Changes to travel dates are subject to hotel and flight availability. Certain types of changes will be considered cancellations and will follow the CareFlexPlus cancellation policy. One set of changes per booking can be made without penalty. The set of changes can include more than one change and/or transfer, or a cancellation. Once the CareFlexPlus plan is purchased, changes must be made through the CareFlexPlus plan, without using other Air Canada Vacations change and cancellation methods. Clients will assume any difference in price increase resulting from any change(s). No refund is issued if the new price is lower than the original fare. New package must be booked at the time of the date change request and travel must be completed within one year of the initial departure date. CareFlexPlus can be repurchased only at the time the change is made. If you booked through a travel agent, please contact your travel agent to request the change. If you booked directly with Air Canada Vacations, please request the change through the Customer Care Department.

2CareFlex plan cancellation policy: Cancellations are permitted up until 7 days prior to departure. The refund method depends on the number of days before the initial departure date: 45 days or more prior to departure, $250 per person will be given in in-house credits and the remaining balance of the total price will be refunded in the original form of payment; 44 to 21 days prior to departure, 50% of the total price will be given in in-house credits and 50% will be refunded in original form of payment; 20 days to 7 days prior to departure, 100% of the total price will be given in in-house credits. In case of cancellation, a waiting period of 15 days before rebooking a new vacation applies. In-house credits must be used for travel within one year of the initial departure date and is neither transferable nor refundable. The CareFlex plan can be repurchased at the same time that the new eligible package is booked. Any leftover credits can be used towards an Air Canada Vacations booking or product (excluding car rentals) until the expiration date. Products must be booked with the same travel agency. If you booked through a travel agent, please contact your travel agent to request the cancellation. If you booked directly with Air Canada Vacations, please request the cancellation through the Customer Care Department.

3CareFlexPlus plan cancellation policy: Cancellations with full refund are permitted up until 25 days prior to departure. The package total price will be refunded in the original form of payment; 24 to 21 days prior to departure, 50% of the total price will be given in in-house credit and 50% will be refunded in original form of payment; 20 days to 0 days prior to departure, 100% of the total price will be given in in-house credit. In case of cancellation, a waiting period of 15 days before rebooking a new vacation package applies. In-house credit must be used for travel within one year of the initial departure date and is non-transferable and non-refundable. Theme park tickets are non-refundable. The CareFlexPlus plan can be repurchased at the same time the new eligible package is booked. Any leftover credit can be used towards an Air Canada Vacations booking or product (excluding car rentals) until the expiration date. Products must be booked with the same travel agency. If you booked through a travel agent, please contact your travel agent to request the cancellation. If you booked directly with Air Canada Vacations, please request the cancellation through the Customer Care Department.

CANADA & USA (except Las Vegas) CAREFLEXPLUS
Price $59
Change your booking1
Transfer your package1
Cancel with a full refund up until 25 days prior to departure2
Terms & Conditions

All travel protection plans must be purchased at time of booking by all passengers sharing a room accommodation, are non-refundable and are not applicable to group bookings.

*The CareFlexPlus plan offer: Only applicable to new bookings made between June 1 and September 7, 2020, for travel by April 30, 2021. Applicable to vacation packages and tours/pre-bundled packages in Mexico and the Caribbean, Europe, Canada and the United States. The CareFlexPlus plan must be purchased at time of booking by all passengers sharing a room accommodation and is non-refundable. Theme park tickets are non-refundable. The CareFlexPlus plan can be used year-round except for packages with travel dates that occur during the blackout period from December 19 to January 5. Not applicable to group bookings or cruises. See full terms and conditions below. Offers expires at 11:59 p.m. ET on the date indicated.

1Changing and transferring your booking:
For CareFlexPlus: Name changes, changes to departure dates, destinations, room categories or occupancy can be made up until 7 days prior to departure. Changes to travel dates are subject to hotel and flight availability. Certain types of changes will be considered cancellations and will follow the CareFlexPlus cancellation policy. One set of changes per booking can be made without penalty. The set of changes can include more than one change and/or transfer, or a cancellation. Once the CareFlexPlus plan is purchased, changes must be made through the CareFlexPlus plan, without using other Air Canada Vacations change and cancellation methods. Clients will assume any difference in price increase resulting from any change(s). No refund is issued if the new price is lower than the original fare. New package must be booked at the time of the date change request and travel must be completed within one year of the initial departure date. CareFlexPlus can be repurchased only at the time the change is made. If you booked through a travel agent, please contact your travel agent to request the change. If you booked directly with Air Canada Vacations, please request the change through the Customer Care Department.

2CareFlexPlus plan cancellation policy: Cancellations with full refund are permitted up until 25 days prior to departure. The package total price will be refunded in the original form of payment; 24 to 21 days prior to departure, 50% of the total price will be given in in-house credit and 50% will be refunded in original form of payment; 20 days to 0 days prior to departure, 100% of the total price will be given in in-house credit. In case of cancellation, a waiting period of 15 days before rebooking a new vacation package applies. In-house credit must be used for travel within one year of the initial departure date and is non-transferable and non-refundable. Theme park tickets are non-refundable. The CareFlexPlus plan can be repurchased at the same time the new eligible package is booked. Any leftover credit can be used towards an Air Canada Vacations booking or product (excluding car rentals) until the expiration date. Products must be booked with the same travel agency. If you booked through a travel agent, please contact your travel agent to request the cancellation. If you booked directly with Air Canada Vacations, please request the cancellation through the Customer Care Department.

Cruise CAREFREE
Price $59
Standard seat selection
Year-round Price Drop Guarantee1
$50 waiver on administrative change fees
Terms & Conditions

Carefree must be purchased at time of booking. New bookings only. Total savings of $310 based on up to $60 for seat selection (for Europe cruises), $200 price drop and a $50 waiver on administrative change fees. Certain restrictions apply. Based on the cancellation date, a portion of the refund or the full refund may be payable in in-house credits. Not applicable to group bookings. Offers expire at 11:59 p.m. ET on the date indicated. CareFree travel protection plans must be purchased by all passengers sharing a room accommodation.

1Price Drop Guarantee: Get cash back if the price of your package drops after you book. The year-round Price Drop Guarantee must be requested by phone within a period of 5 days after noticing the price drop. Proof of price drop must be provided when submitting the request, otherwise redemption will not be valid. Not valid within 21 days of departure. Maximum $200 refund per person. Only applicable on the same package available on http://vacations.aircanada.com. Must be the same departure date, departure city, room category, meal plan, length of stay, flight and class of service as the original booking to qualify. Space must be available at time of requesting refund. Applies once to a booking. Refund will be processed using the original form of payment existing on file. Processing may require 14 days or more. The year-round Price Drop Guarantee is redeemable on a decrease of the total package price, including taxes.