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Travel Protection

Applicable and valid travel protection plans for your selected vacation package will appear as options to add to your booking at time of checkout. All details and terms and conditions are available during the booking process.

Plan coverage and prices per destination

Our exclusive travel protection plans let you book vacations with flexibility and peace of mind.

  • The trusted CareFree plan makes travelling less stressful so you can focus on having a perfect vacation.
  • The CareFlexPlus plan provides you with greater flexibility by allowing you to change your booking, transfer your package and cancel your reservation with a full refund up until 25 days prior to departure.

Add travel protection plans to your booking and rest assured that we've got you covered should the unexpected happen.

MEXICO, THE CARIBBEAN, CENTRAL AMERICA, EUROPE, CANADA & USA CAREFREE &
CAREFLEXPLUS
CAREFLEXPLUS CAREFREE
Price per person $99 $59 $59
Standard seat selection
Price Drop Guarantee1
$50 waiver on administrative change fees
Change your booking2
Transfer your package2
Cancel with an in-house travel credit and/or a partial refund3
Cancel with a full refund up until 25 days prior to departure3
Cruise CAREFREE
Price per person $59
Standard seat selection
Price Drop Guarantee1
$50 waiver on administrative change fees
Terms & Conditions

All travel protection plans must be purchased at time of booking by all passengers sharing a room/cabin accommodation; are non-refundable, and are not applicable to group bookings, car rentals, excursions, non-refundable bookings, private transfers, theme park tickets and other attractions. All travel protection plans can be used year-round however a supplement of $20 per person ($79 total) for the Carefree and CareFlexPlus plans and a supplement of $40 per person ($139 total) for the CareCombo Plus applies for departures between December 19, 2021 and January 5, 2022. Departure date is identified as the date of the last flight departing from a Canadian city before reaching final destination. Once the travel protection plans have been purchased, changes must be made through these plans without using other Air Canada Vacations change and cancellation methods.

CareFree is only applicable to new bookings of vacation packages in Mexico, the Caribbean and Central America, to Flight & Hotel packages, Tours and pre-bundled packages in Europe, the United States and Canada and to Flight & Cruise packages.

CareFlexPlus is only applicable to new bookings of vacation packages to Mexico, the Caribbean, Central America, to Flight & Hotel packages, tours and pre-bundled packages in Europe, the United States and Canada, made until November 30, 2021, for travel by October 31, 2022. The CareFlexPlus plan is not applicable to cruises.

CareCombo Plus at $99 (CareFree & CareFlexPlus) is only applicable to new bookings made until November 30, 2021, for travel by October 31, 2022. Both travel protections must be purchased at the same time as a combo package. The same terms & conditions of the CareFree and CareFlexPlus apply. The CareCombo Plus plan is not applicable to cruises.

1Price Drop Guarantee: Get a refund of maximum $200 per person if the price of your package drops after you book. The Price Drop Guarantee must be requested by phone within 5 days of the change in said price drop with presentation of a proof of the price drop. If no proof is provided, the price at the time of requesting a price drop will apply, if lower than the purchased price. Not valid within 21 days of departure for Mexico, Caribbean, Central America and Cruise. Not valid within 30 days of departure for Europe, Canada and the United States. Only applicable on the same package available on aircanadavacations.com. Must be the same departure date, departure city, room/cabin category, meal plan, length of stay, flight and class of service as the original booking to qualify. Space for a new booking must be available at time of requesting refund. Can only be applied once to a reservation. Refunds will be processed using the original form of payment existing on file. Processing may require 14 days or more. The Price Drop Guarantee is redeemable on a decrease of the total package price, including taxes.

2Changes to name, departure dates, destination, room categories or occupancy can be made up until 7 days before departure. Changes to travel dates are subject to hotel and flight availability. Certain types of changes will be considered cancellations and will follow the CareFlexPlus Cancellation Policy. One set of changes per booking can be made without penalty. The set of changes can include more than one change and/or transfer, or a cancellation. Once the CareFlexPlus plan is purchased, changes must be made through these plans, without using other Air Canada Vacations change and cancellation methods. Clients will assume any difference in price increase resulting from change(s). No refund is issued if the new price is lower than the original fare. New package must be booked at the time of the date change request. CareFlexPlus can be repurchased only at the time the change is made.

3CareFlexPlus plan cancellation policy: Cancellations are permitted up until 3 days prior to departure for sun destinations in Mexico, the Caribbean and Central America, and up until 7 days prior to departure for destinations in Europe, the United States and Canada. The refund method depends on the number of days before the initial departure date: up until 25 days prior to departure, the package total price will be refunded in the original form of payment; 24 to 21 days prior to departure, 50% of the total price will be given in in-house credit and 50% will be refunded in the original form of payment; 20 days to 3 days prior to departure for sun destinations in Mexico, the Caribbean and Central America and 20 days to 7 days prior to departure for destinations in Europe, the United States and Canada, 100% of the total price will be given in in-house credit. Car rentals, private transfers, excursions, theme park tickets and other attractions are non-refundable. In case of cancellation, a waiting period of 15 days before rebooking a new vacation applies. In-house credit is neither transferable nor refundable. The CareFlexPlus plan can be repurchased at the same time the new eligible package is booked. Clients will assume any difference in price increase resulting from partial cancellations. No refund is issued if the new price is lower than the original price. Travel credits cannot be used for car rentals, excursions, private transfers, theme park tickets and other attractions.

Aeroplan® points cannot be restituted or refunded at any time.

If you booked through a travel agent, please contact your travel agent to request the changes, price drops and cancellations. New reservations must be booked with the same travel agency. If you booked directly with Air Canada Vacations, please request changes, price drops and cancellations through the Customer Care Department for sun destinations at 1 800-296-3408, and through the Reservations Department at 1 866-529-2079 for Europe, Canada, U.S. destinations, as well as for cruises.

Requesting a Cancellation with CareFlexPlus

If you've purchased CareFlexPlus and your departure date is still at least 25 days away, we've made it easier than ever to redeem your travel protection.

Get started by filling in the form below, and make sure that:

  • The Air Canada Vacations booking number that you provide is 8-digits and begins with either a 2 or 3 (hint: there are no letters).
  • You fill in all the information requested so that we can action your request.

If you booked through a travel agent, please have them submit the form on your behalf.

Submit Your Request