Important information: Update on flights operated by Boeing 737 Max and flights operated by other airlines on behalf of Air Canada


Travel Info

Travel Info

One moment, please

Montreal, QC to Cayo Largo, Cuba
February 3 to February 10, 2008 for in 1 room

Your search may take a few minutes. Thank you for your patience!

  • 1 adult
  • 1 senior
  • 1 child
  • 1 infant
  • 2 adults
  • 2 seniors
  • 2 children
  • 2 infants
Close
Sunny Vacation Savings

Cancel search

ADVERTISEMENT

Air Canada Responds to Transport Canada's Closure of Canadian Airspace to the Boeing 737 MAX Aircraft

July 02, 2019


Air Canada Responds to Transport Canada's Closure of Canadian Airspace to the Boeing 737 MAX Aircraft

In compliance with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.

Air Canada is updating its schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 Max is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada is removing all 737 MAX aircraft from its schedule until at least September 2, 2019.

As such, Air Canada Vacations' cancellation and rebooking policies are in place for affected customers. In collaboration with Air Canada, we are working to rebook impacted customers as soon as possible, but given the magnitude of Air Canada's 737 MAX operations, customers can expect delays in rebooking and in reaching Air Canada Vacations' call centres. We appreciate our customers' patience.

Customers are further advised to check the status of their flight on aircanada.com prior to going to the airport.

What should I do right now?
As changes are finalized in the flight schedule, customers whose flight times or flight numbers have changed can verify this information on the Air Canada app or the "Flight Status" tab on aircanada.com.

If you are travelling soon, you can also contact our Customer Care team at 1-800-296-3408 or call your travel agent. If you are travelling in a group, please communicate with your Groups coordinator. Please understand that priority is being given to customers travelling within the next 72 hours.

Alternate Travel Plans
If you currently have a reservation for a flight that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

Customers and travel agents wishing to make voluntary changes, space permitting, to travel itineraries can call: 1-800-296-3408. If you are travelling in a group, please communicate with your Groups coordinator.

Can I change my reservation to fly on a different aircraft?
We have complied with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations so, until further notice, your flight will not be operated by the Boeing 737 MAX.

Will Air Canada Vacations cover my out-of-pocket expenses such as additional accommodation costs that I may incur as a result of these disruptions?
Our normal protocol for irregular events which are out of our control is in effect.

Flights operated by other carriers on behalf of Air Canada
We have been working to ensure we live up to our promise to get our customers to their destinations with as minimal disruption as possible.

In order to deliver on this, we have contracted other airlines with capacity to help carry our customers on a temporary basis.

I've been rebooked on an Omni Air International flight. What should I do?

Between June 2 and September 2, 2019:

  • Vancouver to Honolulu: AC2411 replacing AC519
  • Honolulu to Vancouver: AC2410 replacing AC518

Between June 4 and August 31, 2019:

  • Vancouver to Kahului/Maui: AC2413 replacing AC537
  • Kahului/Maui to Vancouver: AC2412 replacing AC536

If your travel itinerary has been impacted by this change, please click here to learn more.

I've been rebooked on a Qatar Airways flight. What should I do?

Between June 15 and September 13, 2019:

  • Montreal to Paris, Charles-des-Gaulle: AC2400 replacing AC870
  • Paris, Charles-des-Gaulle to Montreal: AC2401 replacing AC885

Between June 15 and September 30, 2019 :

  • Montreal to Barcelona: AC2402 replacing ZX1912
  • Barcelona to Montreal: AC2403 replacing ZX1913

If your travel itinerary has been impacted by this change, please click here to learn more.

Why choose Air Canada Vacations?

  • aircanadavacations.com is your one-stop vacation shop
  • Discover 100s of destinations full of new experiences
  • 1000s of unforgettable activities and excursions
  • The safety & reliability of Air Canada and Air Canada Rouge
  • Connecting flights from 63 Canadian cities
  • Earn & Redeem Aeroplan® Miles