Explore our Manage your booking page to solve your issue online or call us regarding any one of the topics below.
Contact us
If you need immediate assistance for a departure within the next 48 hours or are currently at destination, please contact our Customer Care team.
If you need information on a flight booked with Air Canada, please contact the airline directly.
Booking your trip
Reservations
Call us toll-free at 1-866-529-2079.
- Monday to Friday: 8 AM to 9 PM Eastern Time
- Saturday and Sunday: 9 AM to 5 PM Eastern Time
Group travel
For bookings of 10+ travellers and minimum 4 rooms
Request a group quote today online
or call us toll-free at 1-866-529-2079.
Monday to Friday: 8 AM to 8 PM Eastern Time
Saturday: 9 AM to 5 PM Eastern Time
Cruise Groups
Monday to Friday 9 AM to 5 PM Eastern Time
grps.croisieres.cruise@vacv.com
Meeting & Incentive Groups
incentivegroups@vacv.com
Manage your booking
To add seat selection, payment, Aeroplan number, access e-documents, cancel a booking, modify personal information, add a special request, activities, travel protection and more explore our Manage Your Booking page. For any other inquiries on an existing reservation, please call us toll-free at 1-866-529-2079.
Support before your trip
For support before your trip, please use our Contact form.
| Departures within the next 48 hours | Departures beyond 48 hours |
If you are travelling in the next 48 hours, call us toll-free at 1-800-296-3408. If you are outside of North America, call us at 1-514-876-0766 (long distance charges may apply).
| For hotel or flight changes to your Air Canada Vacations booking, travel documents, and flight schedule changes (departures beyond 48 hours), call us toll-free at 1-866-754-5338.
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Support during travel
For support during travel, please use our Contact form.
Call us toll-free at 1-800-296-3408 (also available on WhatsApp).
If you are outside North America, you can still reach us at 1-800-296-3408 via WhatsApp, or call 1-514-876-0766 (long-distance charges may apply).
- Monday to Friday: 5 AM to 11 PM Eastern Time
- Saturday and Sunday: 5 AM to 6 PM Eastern Time
If you need assistance from one of our representatives during your vacation, please refer to the phone numbers below.
If you need information on a flight booked with Air Canada, please contact the airline directly.
Flights, in-flight services, airport services, baggage claim
For all post-travel inquiries concerning flights, airport services and baggage, please contact Air Canada directly through their Consumer support form.
Post-travel support
For support after your trip, please use our Contact form.
Other inquiries
For all inquiries regarding your Aeroplan points balance or any issues with your Aeroplan account, please contact Aeroplan directly at 1-800-361-5373.
You can redeem your points by booking online. For inquiries regarding bonus points or if you need help redeeming your points, please call us at 1-866-529-2079.
To learn more about accessibility services, visit our Accessibility page.
Travel insurance is available online or by calling Allianz Global Assistance at 1-833-812-0672.
Has the National Hurricane Center/Tropical Prediction Centre (NHC/TPC) issued a Tropical Strom Warning, Hurricane Watch or Hurricane Warning for your selected vacation destination? If yes, please contact our Customer Care team at 1‑800‑296‑3408 to review your rebooking options.
Please note that our offices are currently closed to visitors and customers.
Quebec office:
1440 St. Catherine Street West, Suite 600
Montreal, Quebec H3G 1R8
Ontario office:
5925 Airport Road, Suite 700
Mississauga, Ontario L4V 1W1
For donations or sponsorship requests, please email us at sponsorships@vacv.com.