In an ongoing effort to offer a seamless experience for all our travellers, we provide the following services and information to assist with travel plans for persons with a visible or non-visible disability.
To learn more about the services provided by Air Canada, Air Canada Rouge and Air Canada Express*, please visit the Accessible Travel section of Air Canada’s website.
If you require accessible accommodations, please call us toll-free at 1-866-529-2079. Not all hotels offer accessible rooms, and availability may vary. Our team will be happy to submit your request and confirm availability with the hotel.
To provide accessibility feedback, email us at: accessibilite.accessibility@vacv.com.
You can also reach us by mail:
Air Canada Vacations
1440 St. Catherine Street West, Suite 600
Montreal, Quebec
H3G 1R8
Your feedback will be acknowledged in the same manner it was received.
Air Canada Vacations is committed to being leaders in accessible travel and believe in designing our products and services with accessibility in mind.
You can request our Accessibility Plan in any of the formats below by email: accessibilite.accessibility@vacv.com.
Print
Please allow 15 days
Large print
Please allow 15 days
Braille
Please allow 45 days
Audio
Please allow 45 days
