Accessibility

If you require accessible accommodations, please call us before completing your booking, toll-free at 1-866-529-2079.  

Business hours: 
Monday to Friday: 8 a.m. – 9 p.m. ET 
Saturday and Sunday: 9 a.m. – 5 p.m. ET

Not all hotels offer accessible rooms, and availability may vary. Accessible rooms may not be available in every room type and can differ from property to property. Our team will submit your request for your travel dates and follow up with the hotel’s availability. 

For select Sun destinations, ground adapted airport transfers may be available for customers travelling with a mobility aid, or anyone who cannot safely board or navigate bus stairs on their own. These transfers are subject to availability and additional fees charged by the local ground handling provider. To help us make the necessary arrangements, please advise us at the time of booking.

How to request an adapted airport transfer 

1. Contact our Call Centre toll free at 1-866-529-2079 and let the agent know you require an adapted transfer at destination. Adapted airport transfers cannot be added on our website. 

Business hours: 
Monday to Friday: 8 a.m. – 9 p.m. ET 
Saturday and Sunday: 9 a.m. – 5 p.m. ET 

2. The agent will check availability and pricing with our ground handlers and will contact you by phone within 72 business hours with the details. 

Important information 

• Shared and private airport transfers are not suitable for customers who are not self-reliant, as buses are not adapted and staff are not trained to provide assistance. For your comfort and safety, we strongly recommend booking an adapted transfer prior to travel. 
• Adapted vehicles are very limited in some destinations.  If not booked in advance, alternate arrangements, with additional fees, may need to be made upon arrival, which could result in extended wait times at the airport before a suitable vehicle becomes available.
• Air Canada Vacations will make reasonable efforts to facilitate adapted airport transfers as requested. However, availability depends on local providers and cannot be guaranteed. We are not responsible for delays, additional costs, or the inability to provide adapted airport transfers due to local availability or circumstances beyond our control, except as required by applicable law. 

Mobility aid considerations for self-reliant travellers  

Passengers who are self-reliant but travelling with a mobility aid may not always be able to use shared airport transfers, as not all vehicles have sufficient space to accommodate them safely.  In such cases, alternate transportation (such as a private transfer or taxi) may be arranged, and additional fees may apply. 

Passengers should contact Air Canada Accessibility Services at 1-800-667-4732 (toll-free in Canada and the U.S.) to arrange any airport or in-flight assistance. Air Canada Vacations agents can advise passengers on whether contacting Accessibility Services is necessary.  

Booking a vacation package does not automatically guarantee these services. 

To learn more about the services provided by Air Canada, Air Canada Rouge and Air Canada Express*, please visit the Accessible Travel section of Air Canada’s website.