Terms & conditions

Last update: March 2025

Before making your reservation, please ensure that you carefully read and fully understand the Terms & Conditions outlined below. Any reservation made with Air Canada Vacations constitutes a binding agreement signifying your acceptance of, and your agreement to follow, these Terms & Conditions, and to be bound by them.

Note: Air Canada Vacations is a wholesale tour operator and does not own, manage, control or operate any aircraft, ground transportation, hotel, resort, cruise ship, restaurant or other suppliers associated with the assembly of your vacation or travel package (hereinafter the ¨Package¨).

1. Third Party Information
2. Travel Requirements
3. Accessiblity Requirements
4. Booking Documents
5. Payment Schedule
6. Standard Change Policy and Fees
7. Standard Cancellation Policy and Fees
8. Exceptions for Changes & Cancellation Policies
9. Air Canada Vacations Travel Protection
10. Travel Insurance
11. Refunds
12. Air Canada Vacations Gift Certificates
13. Air Canada Gift Cards
14. Applicable Discounts and Offers
15. Pricing Information
16. Changes to Your Booking by Air Canada Vacations
17. Privacy Policy
18. Air Canada Vacations Email Offers
19. Liability
20. Cruises - Other Important Information:
21. Local Laws and Regulations
22. Airport Check-in
23. Minors - Flight Portion
24. Food, Water and Beverages
25. Social and Sports Activities
26. Insects
27. Holidays, School Breaks, Elections and Conventions
28. Hotel/room Allocation
29. Check-in and Check-out Conditions
30. Intermediate Season
31. Beaches
32. Views
33. Luggage
34. Transfers
35. Statement to the Travel Agent
36. Unfit for Travel
37. Comments, Concerns & Claims
38. Baggage Claims
39. Quebec Office
40. Ontario Office
     

1. Third Party Information

Air Canada Vacations' Suppliers (as defined below) operate under their own terms and conditions. These additional terms and conditions will apply to your selected Package based on the Supplier you have selected as part of your Package. Please read these additional terms and conditions carefully.

Air Canada Vacations uses third party content on its website to provide detailed information from its various Suppliers of travel goods and services. We make every effort to ensure that the information described online is current and accurate, and updates are posted on our website when new information is made available. However, Air Canada Vacations cannot be responsible for any inaccuracies or omissions contained therein. Third party information contained on our website is provided as a guideline only and should be verified directly with other available sources such as the Supplier's website.

All Supplier descriptions on this website are accurate at time of posting. For reasons beyond Air Canada Vacations' control, changes that affect Supplier descriptions may occur. Any modification will be updated on aircanadavacations.com and will be communicated at time of booking. In the event of any discrepancy between information in the brochure and our website, the information on our website shall prevail.

2. Travel Requirements

2.1 Travel Documents

It is your sole responsibility, for you and any child travelling with you, to obtain information, have in your possession all the required documentation to travel (such as passports, visas validity where applicable, etc.) and meet all entry or transit requirements for each country on your itinerary. Note that the documents or other requirements for the outbound portion of your travel may differ from those required for the return.

Along with the standard travel documents needed to enter Canada, additional requirements may be imposed, including additional documentation, depending on your country of origin, even if you are landing in Canada for the purpose of re-boarding a connecting flight.

Air Canada Vacations is not responsible for any missing or incorrect documentation or failure to meet the necessary entry or transit requirements. Failure to meet the necessary requirements, including presenting the proper travel documents, will result in denied boarding and automatic cancellation of your reservation without refund. Prior to making a booking and for more information on mandatory travel documentation, you must visit the following websites:

Air Canada Travel Documents

Government of Canada - Travel and tourism

2.2 Additional Travel Documents for Cruise Bookings

Cruise electronic documents are accessible between fourteen (14) and twenty-one (21) days prior to departure. For more information on how to retrieve your cruise documents, please refer to Register Your Cruise. It is your full responsibility to obtain at your own expense, well in advance of the departure date, all necessary travel documents required by the relevant government authorities, including all the different ports of call, and to comply with the laws thereof. Some cruise itineraries require a travel visa in addition to a passport if you intend to disembark the ship on your own without participating in an organized shore excursion purchased from the cruise lines.

Failure to have the proper travel documents will result in denied boarding and automatic cancellation of your cruise package without refund.

2.3 Medication

It is the passenger’s responsibility to have all necessary medications and to carry them in their carry-on luggage. Please refer to https://www.aircanada.com/fr/en/aco/home/plan/baggage/carry-on.html for required policy to transport prescribed medication.

It is the passenger’s responsibility to ensure that they are fit to travel, and that they have consulted a qualified medical professional. 

2.4 Vaccinations

Passengers are solely responsible for obtaining all required medical inoculations and appropriate certificates necessary for travel.

2.5 Pregnancy

You are required to disclose pregnancy to Air Canada Vacations at the time of booking. Any woman with a normal pregnancy and no previous history of premature labour may travel up to and including her 36^th week on Air Canada®, Air Canada Express® (operated by Jazz Aviation LP, Sky Regional, or EVAS-Exploits Valley Services) or Air Canada Rouge®. For more information, visit the Government of Canada website at: https://travel.gc.ca/travelling/health-safety/travelling-pregnant. 

Women having reached the late stage of their pregnancy (generally 24 weeks pregnant) will not be permitted to sail on a cruise. A medical certificate may be required for women in their 23rd week or earlier who choose to sail. Details vary by cruise line and are always subject to change. Cruise line-specific details will be provided at time of booking once we are notified of your condition. 

2.6 Minors

Single parents travelling with a minor (under sixteen (16) years of age when flying on Air Canada, Air Canada Express (operated by Jazz Aviation LP, Sky Regional Airlines Inc., Air Georgian Ltd., or EVAS-Exploits Valley Services) or Air Canada Rouge); for cruises, under the age of majority is age as defined by applicable cruise line) must travel with a notarized letter of consent signed by the parent not travelling for presentation to the airline/cruise line without which the airline and/or cruise line reserve the right to deny boarding to the minor. 

For all cruise lines (excluding Carnival Cruise Line): if you are under twenty-one (21) years of age you must be accompanied by an adult of at least twenty-one (21) years of age or more in the same stateroom. For Carnival Cruise Line: For bookings made as of February 1, 2025, if you are twenty (20) years of age or younger, you must be accompanied by an adult of at least twenty-five (25) years of age or more in the same stateroom. This requirement is waived for guests aged 18-20 years of age that are legally married (proof of marriage is required at embarkation) or are Military Personnel (proof of service is required at embarkation) and for minor children sailing with their parents or guardians in connecting staterooms (14 years of age and younger), up to 3 staterooms away from parents or guardians (15-17 years of age) and anywhere on ship (18-20 years of age). The age of each individual on the date of sailing determines his/her status for the entire cruise. 

Age restrictions for alcohol consumption and gambling, infant and child rates and infant age restrictions vary by cruise line. Age requirements are subject to change. Please confirm at the time of booking. Generally, infants under six (6) months of age are not permitted to sail. 

3. Accessibility Requirements 

We are committed to providing accessible travel experiences. To help us serve you better, we strongly encourage travelers to communicate any accessibility needs at the time of booking or as early as possible.

Customers with certain medical conditions may be required to provide advance notice and obtain medical clearance before traveling by air. For more information, please visit:   

https://www.aircanada.com/ca/fr/aco/home/plan/accessibility.html.  

3.1 Accessibility Needs and Late Requests 

If accessibility-related requests are made after your arrival at destination, we will make reasonable effort to accommodate them based on availability. However, please be aware that some services may be limited or unavailable if not requested in advance, and additional charges may apply in some cases.

3.2 Accessible Accommodations and Services   

While Air Canada Vacations makes every effort to ensure that the third-party content provided by its various Suppliers and published on its website is current and accurate, Air Canada Vacations does not guarantee the availability of any accessibility services provided by a Supplier.  Customers are responsible for verifying the accessibility features of accommodations, transportation, and activities directly with the Supplier, such as on their website, before booking.  

Accessibility features at destinations may vary as standards and conditions may differ from those found in Canada, and some activities at hotels may be inaccessible to individuals with reduced mobility. Customers should contact the hotel or service provider directly to confirm specific arrangements. 

3.3 Transportation and Transfers  

Air Canada Vacations partners with third-party suppliers for transfer services. While accessible transfers may be available at select destinations upon request, additional fees may apply. Customers are encouraged to confirm availability and specific requirements with Air Canada Vacations before booking.  

Standard private transfer services may not accommodate all accessibility needs. Customers requiring specialized assistance should contact Air Canada Vacations to make necessary arrangements prior to booking.  

Please note that the training levels of drivers and staff assisting with transfers may vary by provider.  

3.4 Cruises  

Most cruise lines offer a limited number of wheelchair-accessible cabins, which must be booked with a medical certificate. This certificate must be submitted to the cruise line at least thirty (30) days BEFORE the scheduled departure date.   

Customers requiring special transfer arrangements or additional assistance may incur additional charges. Customers with reduced mobility must travel with a companion who can provide assistance as needed.   

Some port facilities may not accommodate customers using wheelchairs, and disembarkation may be limited. Customers are encouraged to check accessibility details for specific itineraries with an Air Canada Vacations cruise expert prior to booking.  

Cruise line policies regarding accessibility are subject to change without notice. 

4. Booking Documents

All booking documentation is issued in electronic format. You will receive up to two (2) e-mails with attachments: one (1) will include your Flight Itinerary and the other will include your voucher(s) pertaining to your land accommodation and/or excursions. Attachments should be downloaded and printed for your records. Upon receipt of full payment and all applicable fees, electronic airline tickets will be issued between fourteen (14) and thirty (30) days prior to departure. For reservations made seven (7) days or LESS prior to departure, electronic airline tickets will be made available within twenty-four (24) to forty-eight (48) hours from booking time.

5. Payment Schedule

5.1 Payment in Full

Except as provided below, full payment must be paid by credit card at time of booking. The cardholder is responsible for all charges at the time of purchase. Air Canada Vacations reserves the right to cancel your booking if full payment is not received by the scheduled due date. Unless you or your travel agent is notified in writing that your booking has been automatically cancelled due to insufficient payment, your booking remains confirmed and full payment is due as per Air Canada Vacations' payment schedule.

The cancellation policy may vary for selected hotels and cruises. In the case of a hotel-only booking, full payment must be paid by the final payment due date indicated at time of booking. The cancellation policy may vary for selected hotels and cruises. In the case of non-refundable hotel rates, full payment at time of booking will be required and the booking will be 100% non-refundable. These terms will be identified at time of booking. 

5.2 Exception: Book With a Deposit Payment Schedule

You can choose to book your reservation by paying a deposit for:
a) Online Packages, Flight & Hotel Packages and Tour Packages to Mexico, the Caribbean, Central America, United States and Europe of forty-six (46) days or more prior to departure; and
b) Online Multi-Day Vacation packages to Asia including India & South Pacific of sixty (60) days or more prior to departure.

The deposit amount can vary by Package type and will be displayed at time of booking. The deposit amount must be paid by credit card at time of booking, followed by full payment of the remaining balance at least forty-five (45) days prior to departure (hereinafter the “Payment Due Date”).

The deposit payment and the payment of the remaining balance can be made online or by phone with Air Canada Vacations: 

• Online : Access our Manage Your Booking page (under the tab “Travel Info") to make your final payment online by the date indicated; or
• By Phone: Contact us at 1-866-529-2079 to make a payment over the phone if unable to do so online. Please have your booking confirmation number handy.

You will receive three (3) reminder emails for final payment of the remaining balance from Air Canada Vacations. The first reminder will be sent thirty (30) days prior to the Payment Due Date, the second will be sent fifteen (15) days prior to the Payment Ddue Date and the last one five (5) days prior to the Payment Due Date. 

5.3 Specific Payment Terms for Cruises

For cruise bookings, each cruise line has its own payment schedule which is subject to change without prior notice. Please refer to the current terms of your selected cruise line in section 7.4 below. A deposit is mandatory to confirm your reservation and the deposit amount will vary based on duration, destination, stateroom-type selection and travel dates. The deposit amount is advised at time of booking. Additional deposit amounts may be required for hotels, tours or airfare arrangements booked in conjunction with your cruise. 

The deposit or full payment, as applicable, must be paid by credit card at time of booking according to the relevant cruise lines' payment schedule. Air Canada Vacations reserves the right to cancel your booking if full payment is not received by the cruise lines' scheduled due date.

For all suites, villas, penthouses, World Cruises, Grand Voyages (including segments), and sailings of thirty (30) days and more: alternate payment schedule & deposit amounts may apply. Cancellation penalties may vary. Details are available at the time of booking.

5.4 In the Case of an Unpaid Balance

Should you fail to pay the balance of the amount owing by the Payment Due Date, Air Canada Vacations reserves the right to cancel the booking due to insufficient payment. Your deposit will not be refunded nor credited. 

5.5 Hotel Reservations Only

You acknowledge that Air Canada Vacations pre-negotiates certain room rates with Suppliers to facilitate the booking of reservations. Upon submitting your reservation request you authorize Air Canada Vacations to facilitate hotel reservations.

5.6 Credit Card

Your use of your credit card to pay either the full amount, the deposit or the final payment, indicates your acceptance of and compliance with these Terms & Conditions, regardless of whether use of the credit card was authorized verbally over the phone, online or in person.

5.7 Payment Verification 

Air Canada Vacations reserves the right to cancel at its sole discretion any booking if fraud activity is suspected. Such cancellation may be in relation to payment methods or the booking information provided. Air Canada Vacations can also request additional information from the passenger to verify the booking or validate the form of payment and/or, when the booking was not paid by the passenger, request the presence of the cardholder at the airport at check-in, prior to travel or after travel has commenced. Air Canada Vacations also reserves the right to require another form of payment should a passenger not be able to reliably confirm that payment was validly made and/or provide the additional information requested. Failure to provide this information may also result in the cancellation of the booking. 

6. Standard Change Policy and Fees

If you wish to make a change to a confirmed booking, such as a change to name, departure date, destination, hotel, room category, occupancy or, adding a passenger (hereinafter the “Change”), certain charges (hereinafter the “Change Fees”) will apply, depending on the destination you have booked and the Supplier. No price adjustment and no refunds will be granted if a lower sale price is advertised after a reservation is confirmed.

In addition to the Change Fees, the following conditions also apply to any Change:

• If a Change is made to room occupancy and results in a higher rate, the remaining passengers are responsible for the rate applicable for the revised occupancy.
• You assume sole responsibility for any difference in price resulting from a Change. 
• Change requests must be made through Air Canada Vacations and cannot be made directly with any hotel or resort. Name Change requests may be denied due to hotel- or airline-specific terms and conditions. 
• All Changes are subject to availability.

Air Canada Vacations' standard Change policy per destination and Package type can be found below (certain exceptions apply; please consult your Package or booking for the change policy that applies to your travel goods and services). 

6.1 Flight & Hotel packages to Canada, USA, South America, Asia, Australia & New Zealand, Middle East, Africa and Europe

• For name Changes specifically made for flight & hotel packages, made twenty-one (21) days or more prior to departure date: a Change Fee of a minimum of CAD $25* (taxes included) per person per change will apply. Name changes made twenty (20) days to eight (8) days prior to departure: a Change Fee of a minimum of CAD $50* (taxes included) per person per change will apply. Single occupancy name change is not permitted. Only one name Changes per file permitted. No name changes permitted seven (7) days or less prior to departure. Any name Changes made within this period will be treated as a cancellation and booking is 100% non-refundable. In addition, you assume responsibility for any such difference in price. Refunds will not be issued for any difference on a lower price alternative. 
• For all other types of Changes made twenty-one (21) days or more prior to departure date: a Change Fee of a minimum of CAD $100* (taxes included) per person per change will apply. In addition, you assume responsibility for any such difference in price. Refunds will not be issued for any difference on a lower price alternative. Accommodation and flight penalties may apply, as per exceptions in section 7 below. No changes are permitted twenty (20) days or less prior to departure. All Changes made within this period will be treated as a cancellation and booking is 100% non-refundable. Cancellation fees outlined in section 6 below. In addition, you assume responsibility for any such difference in price. Refunds will not be issued for any difference on a lower price alternative. 
  *These Change Fees may vary for select hotels.  

6.2 Tour packages to South & Central America, Asia, Australia & New Zealand, Middle East, Africa and Europe

• For name changes specifically made for Europe tour packages, made twenty-one (21) days or more prior to departure date: a Change Fee of a minimum of CAD $50* (taxes included) per person per change will apply. For all other changes made for Europe tour packages, made twenty-one (21) days or more prior to departure date a change fee of a minimum of CAD $100* (taxes included) per person per Change will apply. No changes are permitted twenty (20) days or less prior to departure. All Changes made within this period will be treated as a cancellation and booking is 100% non-refundable. Cancellation fees outlined in section 6 below. In addition, you assume responsibility for any such difference in price. Refunds will not be issued for any difference on a lower price alternative. 
• For all Changes specifically made for South America, Asia, Australia & New Zealand, Middle East & Africa tour packages, made sixty (60) days or more prior to departure date: a Change Fee of a minimum of CAD $500* (taxes included) per person per change will apply. No Changes are permitted fifty-nine (59) days or less prior to departure. All Changes made within this period will be treated as a cancellation and booking is 100% non-refundable. Cancellation fees outlined in section 6 below. In addition, you assume responsibility for any such difference in price. Refunds will not be issued for any difference on a lower price alternative.
• For changes, including name changes, specifically made for Central America tour packages, made forty-five (45) days or more prior to departure date, a Change fee of a minimum of CAD $50* (taxes included) per person per Change will apply. No changes are permitted forty-four (44) days or less prior to departure. All changes made within this period will be treated as a cancellation and booking is 100% non-refundable. Cancellation fees outlined in section 6 below. In addition, you assume responsibility for any such difference in price. Refunds will not be issued for any difference on a lower price alternative. 
• For all name changes, Single occupancy name change is not permitted. Only one name change per file permitted.

6.3 Vacation & Flight & Hotel packages to Mexico, Caribbean & Central America

• For Changes, including name changes, made forty-five (45) days or MORE prior to departure: a Change Fee of a minimum of CAD$50* (taxes included) per person, per change, will apply for flight & hotel packages. In addition, you assume responsibility for any such difference in price. Refunds will not be issued for any difference on a lower price alternative.
• No Changes are permitted forty-four (44) days or LESS prior to departure: All Changes made within this period will be treated as a cancellation and booking is 100% non-refundable. Cancellation fees will apply as outlined in section 6 below. 
  *These Change Fees may vary for select hotels.    

6.4 Cruises

For cruise bookings, each cruise line has its own payment schedule, change and cancellation terms and fees which are subject to change without notice. Please refer to the current terms of your selected Cruise Line for detailed terms and conditions in the table “Cruise Line’s Changes and Cancellation Terms and Fees” in section 7.3 below.

If you wish to make any Changes to your confirmed booking before the cancellation period set by the relevant cruise line begins, as per the cruise line payment schedule outlined above in Section 4, Air Canada Vacations will endeavor to make every reasonable effort to accommodate your request. All Changes are subject to availability. Change Fees may apply depending on the nature of the Change and date of your request. Details vary by cruise line and are available at time of request.

Note: Any Changes that you wish to make to a confirmed booking within the cancellation period set by the relevant cruise line will be treated as a cancellation. Cancellation Fees are applicable as outlined below. If a cancellation is made by one or more passengers impacting stateroom occupancy, remaining passengers are responsible for full payment of applicable revised rate for accommodation.

6.5 Add-ons

Any add-on excursions, transfers, day trips, passes, activities, show tickets, Care Travel Protection Plans, purchased as an option product are 100% non-refundable from the time of purchase. No Changes permitted after booking. 

7. Standard Cancellation Policy and Fees

7.1 Packages, Tours and Hotel Only

If you wish to cancel a confirmed booking, the following charges (hereinafter the “Cancellation Fees“) will apply (certain exceptions apply, please consult your Package or booking for the cancellation policy that applies to your booking):

• For cancellation made forty-five (45) days or MORE prior to departure: a Cancellation Fee of the value of your deposit* is applicable. 
• For cancellation made forty-four (44) to twenty-one (21) days prior to departure: a Cancellation Fee of 50% of the Total Price (as defined below) of the cancelled booking or product** is applicable. We will refund you the other 50% of the Total Price of the cancelled booking or product. 
• For cancellation made twenty (20) days or LESS prior to departure: a Cancellation Fees of 100% of the Total Price of the cancelled booking or product is applicable. 100% NON-REFUNDABLE** 

*Cancellation Fees are liquidated damages, as recognized by both you and Air Canada Vacations, to compensate, and provide an appropriate and reasonable remedy to, Air Canada Vacations for prepayments made on advance booking of travel services, and for administrative costs involved in processing a cancellation.
  **Total price due and/or paid to Air Canada Vacations.
  Note: Certain exceptions may apply, please refer to section 7 of these Terms & Conditions.  

7.2 Aeroplan® Points

Aeroplan® points used toward a cancelled booking will not be restituted or refunded at any time.

7.3 Cruises

For cruise bookings, each cruise line has its own payment schedule, change and cancellation terms and fees which are subject to change without notice. Please refer to the current terms of your selected Cruise Line for detailed terms and conditions in the table “Cruise Line’s Changes and Cancellation Terms and Fees” in section 7.4 below. If you must cancel your cruise booking, Cancellation Fees will apply depending on the type of cruise booked and when you request the cancellation, as per Air Canada Vacations’ payment schedule outlined on your booking documents. The Cancellation Fee will be equal to either the amount of the deposit or the amount of the specified percentage of the total fare, whichever is greater. Deposits and/or cruise fares may be non-refundable and payment or cancellation schedules may vary under certain promotions. The Cancellation Fees apply to each person in the cancelled stateroom.

In addition to cruise Cancellation Fees, additional cancellation charges may apply to any cancelled flight, transfer, hotel or tour booked in conjunction with your cruise. Cancellation policy is available at the time of booking.

No-show at time of sailing regardless of reason is 100% non-refundable.

Please refer to the current terms of your selected Cruise Line for detailed terms and conditions.

The cancellation policy set out in Air Canada Vacations' payment schedule outlined on your booking documents is based on information provided by each individual cruise line and is subject to change without prior notice.

7.4 Cancellation Fees Expressed in Percentage

In the event that the Cancellation Fees are expressed as a percentage on a land only reservation, the percentage is applicable on the total price including all taxes and other fees (hereinafter the “Total Price”). For a reservation that includes a flight, the percentage is applicable on the total price excluding the flight taxes. 

8. Exceptions for Changes & Cancellation Policies

8.1 Non-refundable Hotels

The cancellation policy may vary for selected hotels such as non-refundable hotel rates. In this case the full payment at time of booking will be required and the booking is 100% non-refundable. These hotels will be identified at time of booking. The cancellation policy for hotels that are not identified as “non-refundable” at time of booking are subject to the cancellation policy under section 6.1 of these Terms & Conditions.

8.2 Multi-day Asia, Australia & New Zealand, South America, Middle East & Africa Tour Packages

• For cancellations made sixty (60) days or MORE prior to departure: a Cancellation Fee of the value or your deposit is applicable.
• For cancellations made fifty-nine (59) to thirty-one (31) days prior to departure: a Cancellation Fee of 50% of the cancelled booking or product is applicable.
• For cancellations made thirty (30) days or LESS prior to departure: a cancellation fees of 100% of the Total price of the cancelled booking or product is applicable. 100% non-refundable.

8.3 Cruise Lines’ Change and Cancellation Terms and Fees

¹Alternate payment schedule and deposit amounts apply to all suites, villas, penthouse, World Cruises, Grand Voyages and sailings of thirty (30)+ days or more.

²Except certain promotions where deposits or cruise fares are non-refundable and payment or cancellation schedules vary.

³A change from Basic to Comfort categories constitutes a cancellation and is a new booking.

⁴There is no Cancellation Fee for guest 3-8 if cancelled outside of the 100% cancellation period. If the reservation is cancelled within the 100% cancellation period then the applicable cancellation fee will apply for guest 3-8.

⁵The Cancellation Fee will be equal to either the amount of the deposit or the amount of the specified percentage of the Total price, whichever is greater.

⁶Rivers of the World bookings: For cancellations made 120 days or more prior to departure, the Cancellation Fee is USD$2000 (taxes included) per person. For cancellations less than 120 days to departure, please refer to the above.

Appropriate deposit or full payment (as specified above for each individual cruise line) must be paid by credit card at time of booking according to the payment schedule. Air Canada Vacations reserves the right to cancel your booking if full payment is not received by the scheduled due date. Unless you or your travel agent is notified in writing that your booking has been automatically cancelled due to insufficient payment, your booking remains confirmed and full payment is due as per Air Canada Vacations' payment schedule outlined above.

9. Air Canada Vacations Travel Protection Plans

You may purchase a Travel Protection Plan from Air Canada Vacations for certain Packages at time of booking. For full plan coverage and details, visit our  Travel Protection page.

10. Travel Insurance

Air Canada Vacations strongly recommends you have sufficient travel insurance for all your coverage needs. When travelling to Cuba, all travellers, foreign and Cubans living abroad, must have a medical insurance policy. It is your sole responsibility, for you and any child travelling with you, to obtain sufficient travel insurance for all your coverage needs.

For more information, please visit our Travel Insurance page.

11. Refunds

No reimbursements or refunds will be issued for unused travel services or any component of the Package after departure. Refunds are not granted for bookings cancelled by a customer due to inclement weather or illness or any other situations beyond Air Canada Vacations' control; these must be claimed through your travel insurance. No guarantee is provided or warranted that any refund will be available. No refund will be granted if a lower sale price is advertised after a reservation is confirmed.

12. Air Canada Vacations Gift Certificates

Effective as of August 31, 2023, Air Canada Vacations will discontinue the sale of the Air Canada Vacations gift certificates. Air Canada Vacations gift certificates purchased before August 31, 2023, will continue to be honoured in accordance with the Terms & Conditions below.

13. Air Canada Gift Cards

We continue to offer Air Canada gift cards, which can be redeemed for flight-inclusive packages purchased with Air Canada Vacations, as well as Air Canada flights and flight services. Gift cards cannot be redeemed on group bookings. A maximum of two (2) gift cards can be redeemed per booking. You can buy an Air Canada gift card here. 

14. Applicable Discounts and Offers

14.1 Hotel & Resort Discounts

The Package Price (as defined below) is confirmed at the time of booking and includes the discounts offered by hotels and resorts, as indicated on each applicable hotel page at aircanadavacations.com. At the time of booking, Air Canada Vacations will indicate the original Package Price as well as the reduced Package Price after the discount offered by the hotel or resort has been applied. Any applicable discount (as indicated on the hotel pages where a discount applies) will be listed in CAD and is only applicable to new bookings that have been paid in FULL by the due date indicated in the payment schedule as advertised at aircanadavacations.com under “Promotions” and “Save up to”. Certain blackout periods apply and are indicated no later than the payment date specified at aircanadavacations.com under the “Save up to” section. Failing that, the discounts offered by hotels and resorts will be removed automatically from the reservation and full payment will be required based on the regular Air Canada Vacations payment schedule. 

Discounts are subject to availability at the time of booking. Terms and conditions are subject to change without prior notice. Prices on our website reflect applicable reductions and are valid for bookings made during the same session. If you log off our website, prices may be different the next time you log on. Final prices will be displayed before confirming your payment. A supplement may apply for passengers travelling alone. 

15. Pricing Information

15.1 Currency & Validity of Rates

All prices are in Canadian currency, unless otherwise indicated based on exchange rates, fuel cost, taxes, fees, charges, and surcharges (including service charges imposed by Air Canada Vacations) as confirmed at time of booking.

The Package price (the “Package Price”) is confirmed at the time of booking. Air Canada Vacations endeavours to deliver the Package you have selected. If the Package Price increases following the imposition of a surcharge on fuel by the carrier or an increase in the exchange rate, insofar as the exchange rate applicable before the date on which the services are provided has increased by more than five percent (5%) since the date on which the contract was entered into; and/or if the increase, without taking into account any increase in the provincial sales tax or Canada's goods and services tax, rising taxes, royalties or authorized charges by a competent public authority, is equal to or greater than seven percent (7%) of the price of services, you may choose between a full and immediate reimbursement of the services or the provision of similar services. Reimbursements are processed by Air Canada Vacations within fourteen (14) to thirty (30) days of the cancellation. 

Important: If the price of a product is displayed incorrectly on aircanadavacations.com, we reserve the right to cancel the reservation at the incorrect price within a reasonable time and a refund  will be processed immediately. 

15.2 Price Inclusions

The Package Price only includes the items specifically listed on your booking at the time of purchase. Please refer to your specific Package for inclusions. Anything that is not specifically identified on your booking at the time of purchase, is excluded from the Package Price.

15.3 Price Exclusions

Most Packages and hotel bookings are subject to extra charges above those reflected in the Package Price for each Package and are not included in Air Canada Vacations Package Prices.

For example:

• Any supplementary services purchased at destination (meals, drinks, cleaning, incidentals, items and services listed in the facilities description etc.);
• Any costs incurred to and/or from the destination;
• Meals and/or alcoholic beverages (unless specified);
• Local excursions at destination;
• Telephone calls (unless specified);
• Tips or service gratuities;
• Laundry;
• Car rental fees, insurances and taxes billed at destination by the car rental company when booking a car rental;
• Items of a personal nature and/or personal services not specified as being included in association with a selected product as per the resort description in this site at aircanadavacations.com;
• Departure taxes;
• Hotel administrative fees;
• Hotel transfers (unless otherwise stated);
• Additional fees that may apply for sports equipment aboard transfer vehicles; and/or
• Any other item not specifically listed as being included at the time of booking.

Certain local taxes and fees may be applicable in addition to the above extra charges for the destination you are travelling to and are payable in local currency prior to your departure from the destination. Please refer to the relevant government authorities of your destination for more information on applicable taxes.

Compensation Fund for customers (Travel agents located in Quebec):
As of November 1, 2021, Package Prices do not include the client's contribution to Quebec’s compensation fund (hereinafter the “Customer’s Contribution”) for customers, amounting to CAD 3.50 per CAD 1,000 of travel services purchased, the amount of which is your travel agent's responsibility to collect. If the client changes their booking and the price of the Package Price is higher than the original Package Price, the customer’s contribution will be adjusted accordingly on their invoice. As of January 1, 2024, travel agents will have no obligation to collect the Customer’s Contribution. However, a Customer Contribution corresponding to 0.10% of the tourist services purchased by the customer must still appear on the receipts and invoice given to the customer, for example with the mention “Contribution to the Compensation Fund for Customers of Travel Agents”. On the next line the words “Rebate applicable” must appear, followed by the same amount, subtracted, to credit the payment of the Customer’s Contribution. For more information, please visit: https://www.opc.gouv.qc.ca/en/consumer/good-service/travel/compensation-fund/definition/.

The Quebec compensation fund is a financial protection plan administered by the Quebec Consumer Protection Office from which you benefit automatically by doing business with a travel agent who holds a license issued by the Quebec Consumer Protection Office. The protection provided by the fund is complimentary to the protection provided by your travel insurance, if any. For complete information on the fund and situations covered by the fund, please visit the Quebec Consumer Protection Office website.

16. Changes to Your Booking by Air Canada Vacations

Air Canada Vacations may be required to modify your booking in cases where part of the Package may no longer be available for reasons such as but not limited to, unexpected maintenance, hotel overbooking or other reason outside of Air Canada Vacations’ control. In such cases, substitute products or services of equal or greater quality will be provided. If, after confirmation, Air Canada Vacations makes a hotel change or other changes to your travel arrangements, such as but not limited to:

• change of destination;
• change of departure or return by more than twenty-four (24) hours;
• change of hotel and/or accommodation standards; and/or
• change of the routing requiring additional travel identification or documentation without sufficient time to obtain this documentation before departure

Air Canada Vacations will contact you or your travel agent prior to your departure at Air Canada Vacations’ earliest convenience upon receipt of notification from the concerned Supplier. In such an event, Air Canada Vacations will offer you the following options:

• Acceptance of the change as offered;
• Selection of an alternate package with Air Canada Vacations, based on availability. Any price differential resulting from substitution with a lower-priced alternative will be refunded. You will be responsible for payment of any difference in price based on substitution of a higher priced alternative of their choice; or
• Cancellation of your booking with a full refund of the total Package Price paid to Air Canada Vacations.

17. Privacy Policy

Your privacy is important to us, and safeguarding your privacy is fundamental to our business. For information about how Air Canada Vacations handles your personal information, please review our Privacy Policy.

We encourage you to periodically review this policy, as we may update it from time to time. Updates will be posted on our website, and we will take reasonable steps, as determined by Air Canada Vacations, to alert customers to any significant changes before they take effect.

18. Air Canada Vacations Email Offers

When you book your travel with us, we have your implied consent to use your email address to send you promotional emails that we feel may be of interest to you. In other cases, you may expressly consent to receiving promotional emails by subscribing on our website.

If you receive emails and want to unsubscribe it is simple to do, as all promotional emails include opt-out capability. Visit our Privacy Policy for more information about how Air Canada Vacations handles your personal information.

Note that service emails are not promotional emails and provide important information that must be communicated to you. Service emails must be transmitted to you in order to carry out Air Canada Vacations' business activity. Service emails include, but are not limited to, emails containing information on purchases made on www.aircanadavacations.com, and emails containing vacation package related information.

19. Liability

19.1 Suppliers

Air Canada Vacations makes arrangements with third-party suppliers who provide travel services such as flights, cruises, hotels, airport-hotel transfers, sightseeing excursions, car rentals or other activities included in your Package (the “Supplier”).

While Air Canada Vacations makes every effort to deal with the most reputable Suppliers, we are not responsible for their acts and omissions and for acts and omissions of their respective employees, representatives or agents.

Any specific hotel requirements will appear under the "Purchase Summary" section, during the booking process after the room selection.

You agree to abide by the terms and conditions of purchase imposed by any Supplier, including without limitation hotel, airline, cruise, car rental company or tour operator with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the Supplier's rules and restrictions, which are available through the Supplier, regarding availability and use of fares, products, or services.

Certain hotel Suppliers may require you to present a credit card or cash deposit upon check-in to cover additional expenses during your stay. Such deposit is unrelated to any payment received by Air Canada Vacations for your hotel booking with the Supplier.

Air Canada Vacations is not liable for any costs or fees incurred due to relocation.

You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such third-party provider's rules and restrictions, which are available through the third-party provider, may result in cancellation of your services and/or activities reservation(s), in your being denied access to the applicable travel product or services, and in your forfeiting any monies paid for such reservation. Air Canada Vacations is not liable for any cost or fees incurred by such violation.

Local taxes and fees may be applicable for hotel stays in the destination you are traveling to and are payable in local currency.

19.2 Excursions

Customers may choose to participate in excursions, optional tours or activities of local Suppliers at destinations that may be offered for an additional fee by Air Canada Vacations. Any written or oral contract is considered to be exclusively between the customer and the Supplier. Some excursions may have a risk of personal injury, loss or damage. Air Canada Vacations assumes no responsibility for any claim, loss, damage, cost or expense arising from a customer's participation in said excursions.

19.3 Airline

Air travel services are subject to conditions imposed by law and our airline partners (hereinafter the “Carrier”). As such, the Carriers’ liability is limited by their respective tariffs, conditions of carriage and international conventions and arrangements. Conditions of Carriage apply to flights bound to and from your destination, some of which limit or exclude liability. For Carrier’s liability and options available to you regarding loss, damage or delay of your baggage, please consult the Air Canada website and submit any claims directly to Air Canada. Air Canada Vacations does not assume any responsibility for schedule changes made by the airline, or any additional costs (accommodation, meals, etc.) incurred due to any flight delays or missed connections. 

19.4 Liability of Air Canada Vacations

Air Canada Vacations assumes no responsibility for any cost or expense arising out of personal injury, accident or death, any loss, damage or delay of baggage and/or other property, or any inconvenience, loss of enjoyment, disappointment, distress or frustration, whether physical or mental, resulting from any of the following:

• The act or omission of any third-party including Suppliers other than Air Canada Vacations or its employees;
• Sickness, theft, labour dispute, mechanical breakdown, quarantine, government actions, weather, or any other cause beyond our direct control;
• Your failure to obtain the documentation required for your trip such as passports, visas, and certificates (in which case you are not entitled to any refund);
• Your failure to meet entry and transit requirements;
• Your failure to follow instructions including but not limited to airport departure times, baggage handling, and check-in/check-out times; and
• Cancellation or change for any reason in the travel services offered (including but not limited to flight, accommodation, transfers and activities). We reserve the right, at our sole discretion, to cancel or substitute travel services with a comparable alternative at our discretion, and Air Canada Vacations will advise you within a reasonable amount of time prior to departure of any such cancellation or change. If we must cancel your booking entirely, Air Canada Vacations' liability will be limited to a refund of all monies paid.

A full refund, however, will not be granted where cancellation of travel must be made by Air Canada Vacations or by a Supplier for any situations, whether such situations existed at time of booking or not, which are unusual and/or unforeseeable, i.e., any force majeure, including but not limited to, weather conditions such as inundation, any type of storm, hurricane, tornado or similar, fire, seismic activity, nuclear disasters, strikes, riots or civil conflicts, acts of war, terrorist actions, any public health emergencies or health risks, government actions, supplier bankruptcies and any other events beyond Air Canada Vacations' control.

Hurricane season in the North Atlantic is typically between June 1 and November 30. Other adverse weather conditions impact other parts of the world at various times of the year. Air Canada Vacations is not liable for the costs or other consequences that arise out of or result from any inclement weather conditions at any time and where Air Canada Vacations' contractual obligations with its Suppliers does not allow for reimbursement of the sums paid to the Supplier.

20. Cruises - Other Important Information:

Cruises

a) Registration: To simplify the boarding process and to comply with international security laws, all passengers are required to complete a passenger immigration/embarkation form, found on each cruise lines' website well in advance of your sailing date. Passengers who do not complete the registration process at least seven (7) days prior to sail date will be required to be checked-in at the pier at least two (2) hours prior to the published sailing time or they will be denied boarding with no refund. In addition, failure to properly complete the online registration form in a timely manner will result in delayed receipt of cruise electronic documents.

b) Fuel supplements: All cruise lines reserve the right to impose a fuel surcharge if the NYMEX oil price exceeds certain limits during the year.

c) Dining: Requests for specific dining times and table size will be accepted at the time of booking but cannot be guaranteed or confirmed prior to departure and Air Canada Vacations will not be held responsible if such requests cannot be fulfilled.

d) Arrive prior to sailing: It is recommended that you arrive at your destination one day prior to the first sailing date. To select a hotel, see aircanadavacations.com.

e) Groups: Alternate payment schedule and amounts apply. Details are available at time of booking. Contact Groups department

21. Local Laws and Regulations

You are entirely responsible for ensuring that you are aware of, and compliant with, any and all laws, regulations, policies and other applicable obligations, restrictions, limitations or practices that could be imposed on anyone within the territory or country where you may be travelling to (including during any transit). Air Canada Vacations is not responsible for any losses, damages or fines, or any similar measures, that you have incurred due to your non-compliance with any and all laws, regulations, policies and other applicable obligations, restrictions, limitations or practices that you should have been aware of.

You acknowledge that living standards and practices at the destination and the standards and conditions with respect to the provision of utilities, services, religion, sanitary conditions, local practices, political system and accommodation may differ from those found in Canada.

22. Airport Check-in

All flights are operated by Air Canada®, Air Canada Rouge® or Air Canada Express® (operated by either Jazz Aviation LP, Sky Regional, or EVAS-Exploits Valley Services), unless otherwise specified.

Considering longer than usual wait times, it is recommended that customers present themselves at the airport counter of the airline ahead of time, as indicated on the Flight Itinerary received by email, according to the check-in and boarding gate deadlines as listed on the airline’s website (click here for the Air Canada website). At check-in, name and contact information must be provided.

Air Canada representatives are available to assist you while at the airport, or you may contact an Air Canada Vacations Customer Care representative at 1-800-296-3408. Failure to check-in and board a segment of a customer’s flight on time may result in the cancellation of a customer’s entire reservation with no right of recourse or refund. 

23. Minors - Flight Portion

Infants under two (2) years of age (at departing date of travel) travel for a reduced rate aboard Air Canada®, Air Canada Rouge® and Air Canada Express®. Only one (1) infant is permitted per adult passenger (sixteen (16) years of age or older. The date of birth of all minors must be provided at time of reservation.

24. Food, Water and Beverages

Change of routine, sun and/or food, water and beverages may differ in other countries and may lead to health issues or illness. Customers are encouraged to take all necessary precautions. Air Canada Vacations assumes no responsibility for any claim, loss, damage, cost or expense arising from these conditions and any resulting health issues. Water interruptions/power outages may be experienced at times, and Air Canada Vacations assumes no responsibility for any claim, loss, damage, cost or expense arising therefrom. 

25. Social and Sports Activities

Many Packages include social activities, organized sports, and use of sports equipment as part of their services. These amenities are subject to change or cancellation at any time without notice. Some activities may involve risks, for which Air Canada Vacations assumes no responsibility.

Information regarding sports and activities on this site is for information purposes only and is not meant to encourage participation. Air Canada Vacations assumes no responsibility for any accident, damage of equipment, cost or expense arising from participation. 

26. Insects

Insects may be found inside and outside of the hotel or the cruise ship no matter the hotel or the cruise ship chosen as part of the Package. Customers are encouraged to take all necessary precautions. 

27. Holidays, School Breaks, Elections and Conventions

Availability of some services and amenities may be limited during certain periods. These periods may include but are not limited to school breaks, spring breaks, religious holidays, elections and conventions. These periods vary by country and are controlled by local authorities.

Air Canada Vacations assumes no responsibility for inconveniences customers may experience when travelling during one of these periods.

28. Hotel/Room Allocation

The hotel or resort is responsible for room allocation in accordance with the category reserved. Air Canada Vacations assumes no responsibility as to the location, decor, furnishing or type of bed in the room that may vary based on the room's location on the hotel property. If the customer would like to change rooms while at destination, such changes are subject to availability and additional fees may apply.

For select Europe and Canada travel Packages, in addition to the above, the stipulation of "or similar" indicates that guests will stay at a hotel of the same star rating as the hotel listed. The hotel accommodations will be communicated by email to the consumer thirty (30) days prior to departure. 

29. Check-in and Check-out Conditions

Hotel check-in will vary based on the Supplier, but is generally between noon and 3 p.m. Hotel check-out times may vary depending on the property, but generally customers must vacate the room by 11 a.m. For passengers with late flights, every effort will be made to provide a hospitality room, however, this cannot be guaranteed, particularly during high season.

30. Intermediate Season

From May to November, some services and facilities at hotels may be suspended or offered in rotation.

31. Beaches

Please note that the size and condition of the beaches can vary without notice due to various environmental factors including but not limited to adverse weather, presence of seaweed or sargassum.

32. Views

Oceanfront rooms offer direct views of the ocean. Ocean view rooms offer partial views of the ocean or views from an angle.

33. Luggage

For the most up-to-date information regarding baggage allowance, dimensions, weight allowances, checked luggage, excess baggage and sports equipment, please visit Air Canada's Baggage Information page.

It is a good idea to purchase baggage insurance at time of booking.

34. Transfers

Travel times from the airport to your hotel where indicated are approximate and can vary due to unforeseen circumstances.

35. Statement to the Travel Agent

Customers must inform their travel agents of their intentions, expectations and needs before their travel reservations are completed.

36. Unfit for Travel

Air Canada Vacations and its Suppliers reserve the right to decline any passenger at any time.

36.1. Air Travel

When the Carrier determines, in good faith and using its reasonable discretion, that a passenger's medical or physical condition involves an unusual hazard or risk to themselves or to other persons (including, in the case of expectant mothers, unborn children) or property, the Carrier can require the passenger to provide a medical certificate that then must be accepted and cleared by the Carrier's medical officer as a condition of the passenger's acceptance for subsequent travel. In this circumstance, no refund or extra expenses will be honoured by Air Canada Vacations. 

36.2. Cruises Only

Passengers may be declined or have their voyage terminated at their own risk and expense should their physical or mental condition, in the opinion of the ship's physician, render them unfit for travel, or represent a danger to themselves or any other passenger. Cruise lines also reserve the right to decline or terminate the voyage of any passenger who, at the sole discretion of the ship's captain, is believed to be dangerous to him/herself or others, or a cause of disturbance to cruise passengers or crew. Such passengers may be left at any scheduled port of call or place without any liability to the cruise line or Air Canada Vacations. In this circumstance, no refund or extra expenses will be honored by the cruise line or Air Canada Vacations. 

37. Comments, Concerns & Claims

Regardless of Air Canada Vacations' liability, any incidents, including injuries, service cancellation or dissatisfaction must be reported to your destination representative, where available, or through our Customer Care during the event or as soon as possible, to allow Air Canada Vacations an opportunity to provide assistance.

Should you have any comment or concern about accommodations or services after your travel, contact us via our Contact Form or by mail. Mail must be received by our offices no later than fourteen (14) days upon return from your trip.

Mailing address:
Air Canada Vacations Customer Relations
1440 St. Catherine Street W., Suite 600
Montreal, QC, H3G 1R8

38. Baggage Claims

Please note that for baggage claims, written notice to the Carrier must be made within seven (7) days of the receipt of checked baggage in the case of damage, and, in the case of delay, within twenty-one (21) days from the date on which the baggage is placed at the disposal of the passenger.

For all baggage claims, fill out the appropriate Air Canada Delayed or Damaged Baggage form.

All information provided to Air Canada Vacations remains confidential.

39. Quebec Office

1440 St. Catherine Street West, Suite 600
Montreal, Quebec
H3G 1R8

40. Ontario Office

5925 Airport Road, Suite 700
Mississauga, Ontario
L4V 1W1

Holder of Quebec license # 702566
TICO # R50013536 / W50013537

This site is published by Touram Limited Partnership, herein referred to as Air Canada Vacations.

®Aeroplan is a registered trademark of Aeroplan, Inc., used under license by Touram Limited Partnership.

®Air Canada Vacations is a registered trademark of Air Canada, used under license by Touram Limited Partnership.

® Air Canada, Air Canada Express and Air Canada Rouge are registered trademarks of Air Canada, used under license by Touram Limited Partnership.

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