Terms and Conditions

Last update: November 2019

Before making your reservation, please carefully review the Terms & Conditions outlined below. Any reservation made with Air Canada Vacations constitutes a binding agreement signifying your acceptance of, and your agreement to follow, these Terms & Conditions, and to be bound by them.

Note: Air Canada Vacations is a wholesale tour operator and does not own, manage, control or operate any aircraft, ground transportation, hotel, resort, cruise ship, restaurant or other suppliers associated with the assembly of your package.

1. ACCURACY OF HOTEL INFORMATION

Air Canada Vacations uses a third party content provider to provide some enriched hotel information. We make every effort to ensure that the hotel information described online is current and accurate and updates are posted on our website when new information is made available. However Air Canada Vacations cannot be responsible for any inaccuracies or omissions contained herein. Hotel information contained herein is provided as a guideline only and should be verified directly with other available sources such as the hotel's website.

All hotel descriptions in this site are accurate at time of posting. For reasons beyond Air Canada Vacations' control, changes that affect hotel descriptions may occur. Any modification will be updated on aircanadavacations.com, and will be communicated at time of booking. In the event of any discrepancy between information in the brochure and our website, the information on our website shall prevail.

2. TRAVEL DOCUMENTS

It is the passenger's responsibility to obtain information and to have in their possession all the required documentation to travel (such as passports, visa where applicable, etc.) required by the relevant governmental authorities. Failure to have proper travel documents will result in denied boarding and automatic cancellation of your reservation without refund. Prior to making a booking and for more information on mandatory travel documentation, visit:

Air Canada Travel Documents

Government of Canada - Travel and tourism

Travel documents for cruise booking: cruise electronic documents are issued between 21 and 14 days prior to departure. It is the full responsibility of all nationalities to obtain at their own expense, well in advance of the departure date, all necessary travel documents required by the relevant government authorities, including all the different ports of call, and to comply with the laws, thereof. Passports are required for Canadians travelling by air or by sea and the passport MUST be valid for six (6) months beyond the end date of your travel abroad. Failure to have the proper travel documents will result in denied boarding and automatic cancellation of your cruise package without refund. Some cruise itineraries require a travel visa in addition to a passport if you intend to disembark the ship on your own, without participating in an organized shore excursion purchased from the cruise lines.

Note: Single parents must travel with a notarized letter of consent signed by the parent not travelling for presentation to the airline/cruise line without which the airline and/or cruise line reserve the right to deny boarding.

3. BOOKING DOCUMENTS

All booking documentation is issued in electronic format.

Package bookings

You will receive up to two e-mails with attachments: one will include your Flight Itinerary and the other will include your voucher(s) pertaining to your hotel reservations and/or excursions. Attachments should be downloaded and printed for your records. Upon receipt of full payment and all applicable fees, electronic tickets will be issued between 30 and 14 days prior to departure. For reservations made 7 days or LESS prior to departure, electronic tickets will be made available within 48 to 24 hours. Full payment must be paid by credit card at time of booking. The cardholder is responsible for all charges at time of purchase.

Change fees apply to any changes made after reservation has been confirmed.

Hotel-only bookings

You will receive a booking confirmation email with the details of your hotel reservation. Upon receipt of full payment and all applicable fees, an invoice will be issued within 24 to 48 hours. Full payment must be made by credit card on the final payment due date as indicated during the transaction. The cardholder is responsible for all charges at time of purchase.

4. DEPOSIT & FINAL PAYMENT (PAYMENT SCHEDULE)

Full payment must be paid by credit card at time of booking. Air Canada Vacations reserves the right to cancel your booking if full payment is not received by the scheduled due date. Unless you or your travel agent is notified in writing that your booking has been automatically cancelled due to insufficient payment, your booking remains confirmed and full payment is due as per Air Canada Vacations' payment schedule.

You acknowledge that Air Canada Vacations pre-negotiates certain room rates with Suppliers to facilitate the booking of reservations. You also acknowledge that Air Canada Vacations provides you services to facilitate such booking of reservations for a fee (the "Service Fee"). The room rate displayed on the Website is a combination of the pre-negotiated room rate for rooms reserved on your behalf by Air Canada Vacations and the Service Fee retained by Air Canada Vacations for their services. You agree that your credit card will be charged by the Air Canada Vacations for the total reservation. Upon submitting your reservation request you authorize Air Canada Vacations to facilitate hotel reservations on your behalf, including making payment arrangements with Suppliers.

Some hotels offer free cancellation until a specified date. If this applies to your reservation, the "cancel by" date will be indicated during the transaction and in the booking confirmation email we send you, under the "Purchase Summary" section. In cases where free cancellation does not apply or the free cancellation period has passed, cancellations will be subject to a cancellation fee. You agree to pay any cancellation fees that you incur.

Some hotels offer “book & pay now” or “book now, pay later” option. If this applies to your reservation, the "pay in full by" date will be indicated during the transaction and in the booking confirmation email we send you, under the "Purchase Summary" section. Book & pay now rooms must be paid in full at time of booking. It is your responsibility to make sure that the form of payment is still valid at the applicable date of final payment, failure to do so, will result in cancellation of your booking.

Your use of your credit card number to apply deposit and final payment indicates your acceptance of and compliance with these booking Terms & Conditions, whether or not you have actually signed the appropriate credit card slip. Verbal authorization for the use of a credit card confirms the reservation. Air Canada Vacations reserves the right to cancel your booking if full payment is not received by the scheduled due date. Unless you or your travel agent is notified in writing that your booking has been automatically cancelled due to insufficient payment, your booking remains confirmed and full payment is due as per Air Canada Vacations' payment schedule outlined above.

5. CHANGE FEES

If you wish to make a change to a confirmed booking, the following charges will apply, depending on the destination you have booked, as indicated below.

Canada

  • 21 days or more prior to departure date: $100 per person plus applicable taxes. Accommodation and flight penalties may apply, as per exceptions below.
  • 20 days or less prior to departure: 100% non-refundable.

In addition, you assume responsibility for any such difference in price. Refunds will not be issued for any difference on a lower price alternative. If the change is made to room occupancy and results in a higher rate, the remaining travellers are responsible for the additional rate applicable for the revised occupancy. Change requests cannot be made directly with any hotel or resort. Name change requests may be denied due to hotel- or airline-specific terms and conditions. Changes made 6 days or LESS prior to departure are not accepted. Any changes, including name changes or corrections, you wish to make to a confirmed booking 7 days or LESS prior to departure will be treated as a cancellation. Cancellation fees will apply as outlined below. Refunds for cancellation of a reservation will only be taken into consideration once notice is received in writing by Air Canada Vacations.

Europe

  • 8 days or more prior to departure date: $75 per person. Accommodation and flight penalties may apply, as per exceptions below.
  • 7 to 0 days prior to departure: 100% of the total price of your reservation.
  • If a change is made to room occupancy and results in a higher rate, the remaining travellers are responsible for the rate applicable for the revised occupancy. Change requests cannot be made directly with any hotel or resort. Name change requests may be denied due to hotel- or airline-specific terms and conditions.

Exception
Train reservations: changes not permitted, full cancellation fees apply.

The Caribbean & Mexico (including Costa Rica, Las Vegas, Hawaii, Florida, Cartagena, and the Ultimate Escapes collection)

  • 45 days or MORE prior to departure: $50 CAD per person plus GST applies per change. In addition, you assume responsibility for any such difference in price. Refunds will not be issued for any difference on a lower price alternative.
  • If the change is made to room occupancy and results in a higher rate, the remaining travellers are responsible for the additional rate applicable for the revised occupancy. Change requests cannot be made directly with any hotel or resort. Name change requests may be denied due to hotel- or airline-specific terms and conditions.
  • 44 days or LESS prior to departure: not accepted. Any changes, including name changes or corrections, you wish to make to a confirmed booking 44 days or LESS prior to departure will be treated as a cancellation.
  • Cancellation fees will apply as outlined below. Refunds for cancellation of a reservation will only be taken into consideration once notice is received in writing by Air Canada Vacations. Refund will not be granted if a lower sale price is advertised after a reservation is confirmed.

Exception
The change fees may vary for selected hotels. For information, please visit our website at www.aircanadavacations.com

Cruise

If you wish to make any changes to your confirmed booking before the cancellation period begins, as per Air Canada Vacations' payment schedule outlined above, Air Canada Vacations will endeavour to make every reasonable effort to accommodate your request. All changes are subject to availability. Change fees may apply depending on the nature of the change and date of your request. Details vary by cruise line, and are available at time of request.

Note: Any changes that you wish to make to a confirmed booking within the cancellation period set by the relevant cruise line will be treated as a cancellation. Cancellation fees are applicable as outlined above. If a cancellation is made by one or more passengers impacting stateroom occupancy, remaining passengers are responsible for full payment of applicable revised rate for accommodation.

6. STANDARD CANCELLATION POLICY

If you wish to cancel a confirmed booking, the following charges will apply:

  • 45 days or MORE prior to departure: $250 CAD per person*
  • 
44-21 days prior to departure: 50% per booking/per cancelled product**
  • 
20 days or LESS prior to departure: 100% non-refundable**

*Cancellation fees are liquidated damages to compensate Air Canada Vacations for prepayments made on advance booking of travel services, and for administrative costs involved in processing a cancellation.

**Total price due and/or paid to Air Canada Vacations.

If you must cancel your cruise holiday, cancellation fees will apply depending on cruise booked and when you advise us of the cancellation, as per Air Canada Vacations' payment schedule outlined above. These charges are per person and apply to each guest in the stateroom. In the event that charges are based on a percentage, please note it is a percentage of the total price including all taxes and other fees (service charges included). In addition to these charges, cancellation fees apply to any flight, transfer, hotel or tour booked in conjunction with your cruise. Details are available at time of booking. No-show at time of sailing regardless of reason is 100% non-refundable.

The cancellation policy set out in Air Canada Vacations' payment schedule outlined above is based on information provided by each individual cruise line, and is subject to change without prior notice. Cancellation fees are, notably, liquidated damages to compensate Air Canada Vacations or prepayments made on advance booking of travel services, and for administrative costs involved in the processing of a cancellation.

Aeroplan® Miles cannot be restituted or refunded at any time.

Exceptions for changes & cancellations

Canada – Fly & Rail vacation packages +

Rocky Mountaineer

  • 61 days or more prior to departure: 25% per booking/per cancelled product
  • 60 days or less prior to departure: 100% non-refundable

Trans-Canada by Rail; Fly & Rail: Lobster to Poutine

  • 45 days or MORE prior to departure: $250 CAD per person
  • 44 to 30 days prior to departure: 50% non-refundable
  • 29 days or less prior to departure: 100% non-refundable

Canada - Wildlife Adventures

Churchill Town and Tundra; Belugas, Bears and Blooms; Tundra Buggy Lodge Polar Bear Point

  • Time of booking to 121 days prior to departure: $500 per person plus applicable taxes.
  • 120 to 61 days prior to departure: 50% per booking/per cancelled product.
  • 60 days or less prior to departure: 100% non-refundable

Bear Camp Adventures

  • 90 days or more prior to departure: $500 per person plus applicable taxes.
  • 89 days or less prior to departure: 100% non-refundable

Farewell Harbour Lodge

  • 30 days or more prior to departure: $600 per person plus applicable taxes.
  • 29 days or less prior to departure: 100% non-refundable

Orca Whales and Grizzly Bears

  • 61 days or more prior to departure: $500 per person plus applicable taxes.
  • 60 days or less prior to departure: 100% non-refundable

Canada – Ski vacation packages +

All Whistler Blackcomb Resorts

  • 21 days or less prior to departure: 100% non-refundable

Canada – Guided tour vacation packages +

Atlantic Maritimes; Enchanting Islands; Circle the Bay of Fundy

  • 31 days or more prior to departure: $500 per person plus applicable taxes.
  • 30 days or less prior to departure: 100% non-refundable

Best of the Canadian Rockies; Beaches and Glaciers

  • 61 days or more prior to departure: $500 per person plus applicable taxes.
  • 60 to 31 days prior to departure: 50% per booking/per cancelled product.
  • 30 days or less prior to departure: 100% non-refundable

Vancouver Island Camping Adventure

  • 36 days or more prior to departure: $500 per person plus applicable taxes.
  • 35 days or less prior to departure: 100% non-refundable

All Theatre/Show Tickets, Day Tours And Theme Park Tickets

  • Any time after booking: No changes permitted

Note: The nature of some excursions or tours or package components may involve a significant amount of personal risk. Air Canada Vacations assumes no responsibility arising from any damages or injuries or death resulting from these inherent risks.

Canada – Fly & Drives vacation packages +

Conditions of car rental included with Fly & Drive

Daily rate is based on 24 hours. Clients will be charged directly for additional hours, days and any additional coverage or optional products purchased at the commencement of the rental.

Minimum rental period is 48 hours.

Rates are based on the pick-up date, and not the return date.

An honoured credit card may be required at time of checkout for any other charges not included in the voucher, e.g. gasoline, Loss Damage Waiver, Personal Accident Insurance, one way service fees and taxes.

Minimum age for car rental is 21 with a prepaid voucher. A valid driver's license from country of origin must be presented at time of rental. All drivers under the age of 25 will be subject to a surcharge of CA$25.00 per day; subject to change. Certain car classes may not be available to drivers under age 25. Certain locations and classes of car require 3 forms of identification as a condition to rent.

Additional authorized drivers - including spouses and partners - must be registered on the rental agreement. Additional driver fee is CA$10.00 per day per additional driver up to a max of CA$50.00 per rental, per driver, where applicable; subject to change. All additional drivers should hold an honoured charge card and must possess a valid driver's license.

One-way rentals are available and are subject to applicable one-way service fees. One-way rentals are subject to availability. One-way fees are determined by distance between stations.

Guaranteed drop charges are paid locally by clients directly. This charge will be held against the customer's credit card but will not be charged to the card until the completion of the rental. These charges are subject to applicable taxes and surcharges.

One-way rentals into the US are not allowed. Vehicles can be driven into the USA but not Mexico. This may vary by location, where applicable.

Vehicles come with a full tank of gas at time of rental. Rates do not include fuel unless specifically indicated. The renter is responsible for refuelling at the end of the rental if the Fuel Purchase Option is not purchased by the client at time of rental or included in the net rates. Gasoline refueling charges will vary by region and fluctuate according to market conditions dictating the cost of fuel. There is no credit for remaining fuel.

Some optional products, such as child seat, skierized vehicle, garmin GPS, unit, may be available at a fee.

Europe vacation packages +

Flight & Hotel packages, Independent Escapes, Guided Tours, Island Hopping Tours, Trafalgar Guided Vacations, Contiki Guided Trips, and Insight Vacations

  • 45 days or more prior to departure: $250 per person*
  • 44 to 22 days prior to departure: 50% non-refundable*
  • 21 days or less prior to departure: 100% non-refundable*

*The total flight costs are 100% non-refundable at all times for packages that include domestic flights, connecting flights, and flights operated by an air carrier other than Air Canada or Air Canada Rouge.

À la carte hotels

  • 15 days or more prior to departure: $100 fee per person*
  • 14 to 8 days prior to departure: 50% of total cost
  • 7 days or less prior to departure: 100% non-refundable

Unless otherwise specified at time of booking, non-refundable hotel rooms are 100% non-refundable.

Apartments and Apart'Hotels

  • 15 days or more prior to departure: 50% non-refundable
  • 14 days or less prior to departure: 100% non-refundable

Excursions, à la carte visits, show tickets and travel insurance policies

  • 100% of total cost at all times

Train/Rail

  • Unused and non-activated pass: 100% non-refundable plus $50 fee*
  • Train tickets: 100% non-refundable

Ferry

  • Ferry tickets: 100% non-refundable.

*Cancellation fees are liquidated damages to compensate Air Canada Vacations for prepayments made on advance booking of travel services, and for administrative costs involved in processing a cancellation.

Cruise +

Payment Schedule: The table below lists the final payment, change periods, and cancellation fees by cruise line for cruise package and cruise-only bookings.

The following abbreviations are used throughout these Terms & Conditions: AZA (Azamara Club Cruises), CCL (Carnival Cruise Lines), CEL (Celebrity Cruises®), COS (Costa Cruises), DCL (Disney Cruise Line), HAL (Holland America Line), NCL (Norwegian Cruise Line), PCL (Princess Cruises®), RCI (Royal Caribbean International), SIL (Silversea Cruises), and UNI (Uniworld Boutique River Cruises).

A deposit is mandatory to confirm your reservation and will vary based on duration, destination, and stateroom-type selection and travel dates. Deposit amount is advised at time of booking.

Cruise Line Final Payment Due Date Cancellation Period:
# of days prior to departure
Cancellation Charges
(percentage shown is of the total fare)
Azamara Club Cruises®
120 days prior to departure

121+ days


120-91 days
90-61 days
60-31 days
30 days or less
US$50 per person for cruises in 2019 or US$75 per person for cruises in 2020

25%
50%
75%
100%
Carnival Cruise Lines1-2
Cruises of 2-5 days 75 days prior to departure 76+ days
75-56 days
55-30 days
29-15 days
14 days or less
No charge
Deposit amount
Deposit amount or 50%5
Deposit amount or 75%5
100%
Cruises of 6-9 days 90 days prior to departure 91+ days
90-56 days
55-30 days
29-15 days
14 days or less
No charge
Deposit amount
Deposit amount or 50%5
Deposit amount or 75%5
100%
Cruises of 10 days or more, and all Alaska or Europe cruises 90 days prior to departure 91+ days
90-56 days
55-30 days
29-15 days
14 days or less
No charge
Deposit amount
Deposit amount or 50%5
Deposit amount or 75%5
100%
Celebrity ® 1-2
Cruises of 4 nights or less (including Holiday sailings) 75 days prior to departure 75+ days
74-61 days
60-31 days
30 days or less
No charge
50%
75%
100%
Cruises of 5 nights or more (including Holiday sailings & Cruisetours) 90 days prior to departure 90+ days
89-75 days
74-61 days
60-31 days
30 days or less
No charge
25%
50%
75%
100%
Celebrity Xpedition
Celebrity Xperience
Celebrity Flora
120 days prior to departure 120+ days
119-89 days
88-43 days
42-22 days
21 days or less
No charge
Deposit amount
50%
75%
100%
Xploration 180 days prior to departure 180+ days
179-150 days
149-120 days
119-90 days
89 days or less
No charge
Deposit amount
50%
75%
100%
Costa Cruises3
Basic Value categories 90 days prior to departure 90+ days
89-57 days
56-30 days
29-15 days
14 days or less
15%
25%
50%
75%
100%
Comfort categories (Classic, Premium, and Deluxe) 90 days prior to departure 90+ days
89-57 days
56-30 days
29-15 days
14 days or less
No charge
Full deposit amount
50%
75%
100%
World Cruises & Segments 90 days prior to departure 90+ days
89-57 days
56-45 days
44-30 days
29 days or less
15% (full deposit amount)
25%
50%
75%
100%
Disney Cruise Line1-2
Cruises of 1-5 nights (excluding Concierge and Suite staterooms) 90 days prior to departure 90+ days
89-45 days
44-30 days
29-15 days
14 days or less
No charge
Deposit amount
50%
75%
100%
Cruises of 6 nights or longer (excluding Concierge and Suite staterooms) 120 days prior to departure 120+ days
119-56 days
55-30 days
29-15 days
14 days or less
No charge
Deposit amount
50%
75%
100%
Cruises of 1-5 nights in Concierge or Suite staterooms 120 days prior to departure 90+ days
89-56 days
55-30 days
29 days or less
Deposit amount
50%
75%
100%
Cruises of 6 nights or longer in Concierge or Suite staterooms 150 days prior to departure 90+ days
89-56 days
55-30 days
29 days or less
Deposit amount
50%
75%
100%
Holland America Line2
All voyages unless otherwise specified 75 days prior to departure 76+ days
75-57 days
56-29 days
28-16 days
15 days or less
No charge
Deposit amount
50%
75%
100%
Holiday Sailings, Australia, New Zealand, South Pacific, Asia, Prinsendam Europe, South America, Antarctica, Inca Discovery, EXC in-depth 90 days prior to departure 91+ days
90-64 days
63-43 days
42-22 days
21 days or less
No charge
Deposit amount
50%
75%
100%
Grand World and Grand Voyages (including segments), 28+ day Hawaii, Tahiti & Marquesas (including segments), Incan Empires (including segments), Amazon Explorer, 30+ day Europe transatlantic (including segments), Africa Explorer and Far East Explorer, Tales of the South Pacific, Voyage of the Americas 120 days prior to departure 120-91 days
90-76 days
75 days or less
Deposit amount
60%
100%
Applicable to sailings on or after April 17, 2020

Europe (except 30 + day transatlantics), Caribbean, Canada/New England, Mexico, Alaska, Alaska Land +Sea Journeys, Hawaii, Transit Canals
90 days prior to departure 91+ days
90-64 days
63-43 days
42-22 days
21 days or less
No charge
Deposit amount
50%
75%
100%
Norwegian Cruise Line4
Cruises of 1-6 days Standard Sailings
90 days prior to departure
90+ days
89-76 days
75-61 days
60-31 days
30 days or less
No charge
25%
50%
75%
100%
Cruises of 7 days or more 120 days prior to departure 120+ days
119-91 days
90-61 days
60-31 days
30 days or less
No charge
25%
50%
75%
100%
Suites and Haven
Holiday sailings
120 days prior to departure 120+ days
119-106 days
105-91 days
90-61 days
60 days or less
No charge
25%
50%
75%
100%
Princess Cruises2
Cruises of 5 days or less 75 days prior to departure 74-45 days
44-29 days
28-15 days
14 days or less
Deposit amount
50%
75%
100%
Cruises of 6 to 24 days
including World Cruise segments
90 days prior to departure 89-57 days
56-29 days
28-15 days
14 days or less
Deposit amount
50%
75%
100%
Cruises of 25 days or more
Full World and World Cruise segments
120 days prior to departure 119-90 days
89-64 days
63-43 days
42 days or less
Deposit amount
50%
75%
100%
Royal Caribbean International® 1-2
Cruises of 4 nights or less (including Holiday sailings 75 days prior to departure 75+ days
74-61 days
60-31 days
30 days or less
No charge
50%
75%
100%
Cruises of 5+ nights
including Holiday sailings & Cruisetours
90 days prior to departure 90+ days
89-75 days
74-61 days
60-31 days
30 days or less
No charge
25%
50%
75%
100%
Silversea Cruises
Standard Cruise 120 days prior to departure 121+ days
120-91 days
90-61 days
60-31 days
30 days or less
US$200 per booking
15%
50%
75%
100%
Uniworld
Uniworld River Cruises 120 days prior to departure 120+ days
119-90 days
89-60 days
59-30 days
29 days or less
$200
20%
35%
50%
100%
U by Uniworld 120 days prior to departure 120+ days
119-90 days
89-60 days
59-30 days
29 days or less
No charge
20%
35%
50%
100%

1Alternate payment schedule and deposit amounts apply to all suites, villas and penthouses.

2Except certain promotions where deposits or cruise fares are non-refundable and payment or cancellation schedules vary.

3or deposit, whichever is higher

4There is no Cancellation fee for guest 3-8 if cancelled outside of the 100% cancellation period. If the reservation is cancelled within the 100% cancellation period then the applicable cancellation fee will apply for guest 3-8.

5The cancellation charge will be equal to either the amount of the deposit or the amount of the specified percentage of the total fare, whichever is greater. Appropriate deposit or full payment (as specified above for each individual cruise line) must be paid by credit card at time of booking according to the payment schedule. Air Canada Vacations reserves the right to cancel your booking if full payment is not received by the scheduled due date. Unless you or your travel agent is notified in writing that your booking has been automatically cancelled due to insufficient payment, your booking remains confirmed and full payment is due as per Air Canada Vacations' payment schedule outlined above.

Appropriate deposit or full payment (as specified above for each individual cruise line) must be paid by credit card at time of booking according to the payment schedule. Air Canada Vacations reserves the right to cancel your booking if full payment is not received by the scheduled due date. Unless you or your travel agent is notified in writing that your booking has been automatically cancelled due to insufficient payment, your booking remains confirmed and full payment is due as per Air Canada Vacations' payment schedule outlined above.

Notes

  • Additional deposit amounts may be required for hotel, tour or airfare arrangements booked in conjunction with your cruise. Payment schedule and deposit amounts are provided by each individual cruise line, and are subject to change without prior notice.
  • Holiday sailings may include but are not limited to July 4, Thanksgiving Day (U.S.), December 25, January 1 of any year.
  • World Cruises, Grand Voyages (including segments), Galapagos sailings (CEL), exotic sailings (HAL) and sailings of 30+ days: Alternate payment schedule & amount apply. Cancellation penalties may vary. Details are available at time of booking.

7. AIR CANADA VACATIONS’ TRAVEL PROTECTION PLANS

Visit our Travel Protection page for full plan coverage and details about CareFree and CareFlex

Mexico & the Caribbean

CareFree must be purchased at time of booking. It includes regular seat selection, price drop guarantee1, StormGuard2 and $50 waiver on administrative change fees3. New package bookings only, for travel to Mexico and the Caribbean (excluding the Cayman Islands, Bermuda, Martinique, Mexico City and Puerto Rico), Europe and Cruise vacations. Cannot be combined with any other offers or promotions. Not applicable to group bookings. Certain restrictions apply. Based on the cancellation date, a portion of the refund or the full refund may be payable in in-house credits.

CareFlex includes changes to your booking, transferring your package and cancelling with full refund4. It is applicable only to vacations packages to: Cuba (excluding Havana), Dominican Republic, Mexico (excluding Mexico City), Montego Bay, Saint-Lucia, Antigua, Curacao, Grenada, Great Exuma, Saint Kitts, Cartagena and Liberia. Must be purchased at the time of the booking. Applicable to new bookings only. CareFlex plans can be used year-round except during the blackout period from December 19 to January 5. CareFlex plans cannot be applied to group bookings, nor to packages at Marival Residences Luxury Resort Nuevo Vallarta, Sandals Resorts, Beaches Resorts and Grand Pineapple Beach Resorts. CareFlex plans are not applicable to bookings made with Aeroplan redemption miles. The CareFlex plan is non-refundable.

CareFlex Las Vegas must be purchased at the time of booking. CareFlex plans can be used year-round except during the blackout period from December 19 to January 5. It includes changes to your booking5, transferring your package5 and cancelling with full refund6. CareFlex plans cannot be applied to group bookings. CareFlex plans are not applicable to bookings made with Aeroplan redemption miles. The CareFlex plan is non- refundable. CareFlex travel protection plans must be purchased by all passengers sharing a room accommodation.

CareFree and CareFlex travel protection plans must be purchased by all passengers sharing a room accommodation.

1Price Drop Guarantee: Get cash back if the price of your package drops after you book. The year-round Price Drop Guarantee must be requested by phone within a period of 5 days after noticing the price drop. Proof of price drop must be provided when submitting the request, otherwise redemption will not be valid. Not valid within 21 days of departure. Maximum $200 refund per person. Only applicable on the same package available on http://vacations.aircanada.com. Must be the same departure date, departure city, room category, meal plan, and length of stay, flight and class of service as the original booking to qualify. Space must be available at time of requesting refund. Applies once to a booking. Refund will be processed using the original form of payment existing on file. Processing may require 14 days or more. The year-round Price Drop Guarantee is redeemable on a decrease of the total package price, including taxes.

2StormGuard lets you reschedule your booking before a storm becomes a hurricane. Valid on Flight, Hotel & Transfer packages, hotel-only, or flight-only bookings to Mexico and the Caribbean. New bookings only. Applicable only if the US National Hurricane Center declares a tropical storm warning for your destination within 72 hours of your departure. Travel must be completed within the 6 months following the redemption date, and the package value must be the same.

3Changing and transferring your booking: Name changes can be made up until 7 days prior to departure. Changes to departure date, destination, room category or occupancy can be made up until 3 days before departure. Changes to travel dates are subject to hotel and flight availability. Certain types of changes will be considered cancellations and will follow the CareFlex Cancellation Policy. One set of changes per booking can be made without penalty. The set of changes can include more than one change and/or transfer, or a cancellation. Once the CareFlex plan is purchased, changes must be made through the CareFlex plan, without using other Air Canada Vacations change and cancellation methods. Clients will assume any difference in price increase resulting from change(s). No refund is issued if the new price is lower than the original fare. New package must be booked at the time of the date change request and travel must be completed within one year of the initial departure date. CareFlex can be repurchased only at the time the change is made. Changes must be made through your travel agent who will request the change through the Customer Care department.

4Cancellation Policy: Cancellations are permitted up until 3 days prior to departure. The refund method depends on the number of days before the initial departure date: 45 days or more prior to departure, $250 per person will be given in in-house credit and the remaining balance of the total price will be refunded in the original form of payment; 44 to 21 days prior to departure, 50% of the total price will be given in in-house credit and 50% will be refunded in original form of payment; 20 days to 3 days prior to departure, 100% of the total price will be given in in-house credit. In case of cancellation, a waiting period of 15 days before rebooking a new vacation applies. In-house credit must be used for travel within one year of the initial departure date, and is neither transferable nor refundable. The CareFlex plan can be repurchased at the same time the new eligible package is booked. Any leftover credit can be used towards an Air Canada Vacations' booking or product (excluding car rentals) until the expiration date. Products must be booked with the same travel agency. Cancellations must be made through your travel agent who will request the change through the Air Canada Vacations' Customer Care department.

5Changing and transferring your booking: Changes to name, departure date, destination, room category or occupancy can be made up until 7 days before departure. Changes to travel dates are subject to hotel and flight availability. Certain changes may be considered cancellations and will follow the CareFlex Cancellation Policy. One set of changes per booking can be made without penalty. A set of changes can include more than one change and/or transfer, or a cancellation. Once the CareFlex plan is purchased, changes must be made through the CareFlex plan, without using other Air Canada Vacations change and cancellation methods. Clients will assume any difference in price increase resulting from any change(s). No refund is issued if the new price is lower than the original fare. New package must be booked at the time of the date change request and travel must be completed within one year of the initial departure date. CareFlex can be repurchased only at the time the change is made. Changes must be made through your travel agent who will request the change through the Customer Care department.

6Cancellation Policy: Cancellations are permitted up until 7 days prior to departure. The refund method depends on the number of days before the initial departure date: 45 days or more prior to departure, $250 will be given in in-house credits and the remaining balance of the total price will be refunded in the original form of payment; 44 to 21 days prior to departure, 50% of the total price will be given in in-house credits and 50% will be refunded in original form of payment; 20 days to 7 days prior to departure, 100% of the total price will be given in in-house credits. In case of cancellation, a waiting period of 15 days before rebooking a new vacation applies. In-house credits must be used for travel within one year of the initial departure date and is neither transferable nor refundable. The CareFlex plan can be repurchased at the same time that the new eligible package is booked. Any leftover credits can be used towards an Air Canada Vacations' booking or product (excluding car rentals) until the expiration date. Products must be booked with the same travel agency. Cancellations must be made through your travel agent who will request the change through the Air Canada Vacations' Customer Care department.

8. REFUNDS

No reimbursements or refunds will be issued for unused travel services or any component of the package after departure. Refunds are not granted for bookings cancelled due to inclement weather or illness; these must be claimed through your travel insurance. No guarantee is provided or warranted that any refund will be available. No refund will be granted if a sale price is advertised after a reservation is confirmed.

Important: If the price of a product is displayed incorrectly at aircanadavacations.com, we reserve the right to cancel the reservation at the incorrect price within a reasonable delay and a refund of the monies will be processed immediately.

9. INSURANCE

Air Canada Vacations strongly recommends the purchase of an all-inclusive holiday insurance package (trip cancellation & interruption & classic medical travel insurance) offered by RBC Insurance or other sufficient traveller's insurance. Government health plans have severely cut back their coverage of out-of-country medical care. When travelling to Cuba, all travellers, foreign and Cubans living abroad, must have a medical insurance policy.

For more information, please visit our Travel Insurance page.

10. REPORTING OF INCIDENTS

Regardless of Air Canada Vacations' liability, any incidents, including injuries, service cancellation or dissatisfaction must be reported to your destination representative, where available, or through our Customer Care (Note: telephone number and/or email address also provided with travel documents) during the event or as soon as possible, to allow Air Canada Vacations an opportunity to provide assistance.

11. AIR CANADA VACATIONS EMAIL OFFERS

When you book your travel through aircanadavacations.com you are added to our email list that will be used to contact you monthly with offers that we feel will be of interest to you. If you do not want Air Canada Vacations to contact you with offers you may withdraw your consent at any time simply by changing your profile information and opting out. In addition, all emails sent to you by Air Canada Vacations contain instructions on how to "unsubscribe."

12. PRICING INFORMATION

Currency & Validity of Rates

All prices are in Canadian funds, unless otherwise indicated based on exchange rates, fuel cost, taxes, fees, charges and surcharges (including service charges imposed by Air Canada Vacations) as confirmed at time of booking.

The package price is confirmed at time of booking. Air Canada Vacations endeavours to deliver the vacation package you have selected. If the price increased following the imposition of a surcharge on fuel by the carrier or an increase in the exchange rate, insofar as the exchange rate applicable before the date on which the services are provided has increased by more than 5% since the date on which the contract was entered into; and/or if the increase, without taking into account any increase in the provincial sales tax or Canada's goods and services tax, rising taxes, royalties or authorized charges by a competent public authority, is equal to or greater than 7% of the price of services, you may choose between a full and immediate reimbursement of the services or the provision of similar services. Reimbursements are processed by Air Canada Vacations within 14 to 30 days of receipt of your written request for cancellation.

Prices or information could be different on your next website visit or session.

Price Inclusions

Selected combination of flights, accommodations, cruise ship, excursions, multi-day tour itineraries, guided tours, escorted tours, railways, coach buses or other suppliers associated with the assembly of your package, applicable taxes, fees, charges and surcharges (including service charges imposed by Air Canada Vacations) and any other inclusions as specified for the selected product description on www.aircanadavacations.com.

Selected combination of flights, accommodation, airport-hotel transfers* at destination (not including surcharge for transfer of sports equipment), applicable taxes (except the departure tax in St-Vincent and The Grenadines & Anguilla, which is paid locally), fees, charges and surcharges (including service charges imposed by Air Canada Vacations) and any other inclusions as specified for the selected product description on aircanadavacations.com.

*except for San Juan (Puerto Rico), Hawaii, California, Las Vegas, Belize, Bermuda, Grand Cayman, St. Vincent and the Grenadines, Cruises, Florida except Disney packages

For Quebec residents only: Prices do not include the client contribution to the Indemnity Fund amounting to $1.00 per $1000 of travel services purchased, the amount of which will be added to the client's invoice. The Indemnity Fund is regulated by the Quebec Consumer Protection Office and is subject to change without notice.

Price Exclusions

Most holiday packages are subject to extra charges above those reflected in the price for each package and are not included in Air Canada Vacations package prices.

For example:

  • any supplementary services purchased at destination (meals, drinks, cleaning, items listed in the facilities description etc.)
  • any costs incurred to and/or from the destination
  • meals and/or alcoholic beverages (unless specified)
  • local excursions at destination
  • telephone calls
  • tips or service gratuities
  • laundry
  • car rental insurances and taxes and fees billed at destination by the car rental company when booking a car rental
  • Items of a personal nature and/or personal services not specified as being included in association with a selected product as per the resort description in this site at aircanadavacations.com

Rates do not include transfers in San Juan (Puerto Rico), Hawaii, California, Las Vegas, Belize, Bermuda, Grand Cayman, St. Vincent and the Grenadines, cruises, and Florida (except for Disney packages).

Rates do not include any additional fees that may apply for sports equipment aboard a transfer vehicle, which is to be paid at destination.

Ultimate Escapes collection: Certain hotels may offer internal promotions that are not included in your Air Canada Vacations package, such as, but not limited to, complimentary rounds of golf (mandatory cart rental and other extras not included); and in-suite champagne breakfast for honeymooners (marriage certificate required).

13. IF WE MODIFY YOUR BOOKING

Sometimes, reserved accommodations may no longer be available for reasons such as unexpected maintenance or hotel overbooking. In such cases, substitute accommodation of equal or greater quality will be provided. If, after confirmation, Air Canada Vacations makes a hotel change or other changes to your travel arrangements such as:

  • change of destination
  • change of departure or return by more than 24 hours
  • change of accommodation standards
  • change of the routing requiring additional travel identification or documentation
  • without sufficient time to obtain this documentation before departure
then Air Canada Vacations will contact you or your travel agent at the earliest convenience upon receipt of notification from the concerned supplier prior to your departure. In this case, Air Canada Vacations offers the following options:
  • Acceptance of the change as offered
  • Selection of an alternate package with Air Canada Vacations, based on availability. Any price differential resulting from substitution with a lower-priced alternative will be refunded. Customers are responsible for payment of any difference in price based on substitution of a higher priced alternative of their choice
  • Cancellation of your vacation with a full refund of the price paid to Air Canada Vacations

Guaranteed Departures

Certain guided tours are offered with guaranteed departure dates. Such guaranteed departures may occur only if a minimum number of participants have booked the same guided tours (the number may vary depending on the guided tour selected in order for Air Canada Vacations to offer them at the price indicated). If the minimum number of participants required for a guided tour with a guaranteed departure is not met, Air Canada Vacations may cancel the guided tour and offer the customer another guided tour or a full refund, the customer hereby renouncing to any recourse it may have against Air Canada Vacations as a result of this cancelation.

14. LIABILITY

Suppliers

Air Canada Vacations makes arrangements with third-party suppliers who provide travel services such as flights, cruises, hotels, airport-hotel transfers, sightseeing excursions, car rentals or other activities included in your package.

Air Canada Vacations makes every effort to deal with the most reputable suppliers; we are not responsible for their acts and omissions and for acts and omissions of their respective employees, representatives or agents.

Any specific hotel requirements are under the "Purchase Summary" section, during the booking process after room selection.

You agree to abide by the terms and conditions of purchase imposed by any hotel supplier ("Supplier") with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the Supplier's rules and restrictions, which are available through the Supplier, regarding availability and use of fares, products, or services.

Some Suppliers may require you to present a credit card or cash deposit upon check-in to cover additional expenses during your stay. Such deposit is unrelated to any payment received by Air Canada Vacations for your hotel booking with the Supplier.

Air Canada Vacations is not liable for any costs or fees incurred due to relocation.

You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such third party provider's rules and restrictions, which are available through the third party provider, may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, and in your forfeiting any monies paid for such reservation. Air Canada Vacations is not liable for any cost or fees incurred by such violation.

Local taxes and fees may be applicable for hotel stays in the destination you are traveling to and are payable in local currency. Rates are subject to change without notice.

Prepaid Hotel Reservations

You acknowledge that Air Canada Vacations pre-negotiates certain room rates with Suppliers to facilitate the booking of reservations. You also acknowledge that Air Canada Vacations provides you services to facilitate such booking of reservations for a fee (the "Service Fee"). The room rate displayed on the Website is a combination of the pre-negotiated room rate for rooms reserved on your behalf by Air Canada Vacations and the Service Fee retained by Air Canada Vacations for their services. You agree that your credit card will be charged by the Air Canada Vacations for the total reservation. Upon submitting your reservation request you authorize Air Canada Vacations to facilitate hotel reservations on your behalf, including making payment arrangements with Suppliers.

Some hotels offer free cancellation until a specified date. If this applies to your reservation, the "cancel by" date will be indicated during the transaction and in the booking confirmation email we send you, under the "Purchase Summary" section. In cases where free cancellation does not apply or the free cancellation period has passed, cancellations will be subject to a cancellation fee. You agree to pay any cancellation fees that you incur.

Some hotels offer “book & pay now” or “book now, pay later” option. If this applies to your reservation, the "pay in full by" date will be indicated during the transaction and in the booking confirmation email we send you, under the "Purchase Summary" section. Book & pay now rooms must be paid in full at time of booking. It is your responsibility to make sure that the form of payment is still valid at the applicable date of final payment, failure to do so, will result in cancellation of your booking.

Additional hotelier terms and conditions may also apply.

Excursions

Customers may choose to participate in excursions, optional tours or activities that may be offered for an additional fee by Air Canada Vacations on behalf of local suppliers at destinations. Any written or oral contract is considered to be exclusively between the customer and the supplier. Some excursions may have a risk of personal injury, loss or damage. Air Canada Vacations assumes no responsibility for any claim, loss, damage, cost or expense arising from a customer's participation in said excursions.

Airline

Travel services are subject to conditions imposed by law and by third-party suppliers. As such, their liability is limited by their respective tariffs, conditions of carriage as well as international conventions and arrangements. Conditions of Carriage apply to flights bound to and from your destination, some of which limit or exclude liability. For air carrier liability and options available to you regarding loss, damage or delay of your baggage, please consult the Air Canada website and submit any claims directly to Air Canada. Air Canada Vacations does not assume any responsibility for schedule changes made by the airline, or any additional costs (accommodation, meals, etc.) incurred due to any flight delays or missed connections.

Liability of Air Canada Vacations

Air Canada Vacations assumes no responsibility for any cost or expense arising out of personal injury, accident or death, any loss, damage or delay of baggage and/or other property, or any inconvenience, loss of enjoyment, disappointment, distress or frustration, whether physical or mental, resulting from any of the following:


  • The act or omission of any third party including suppliers other than Air Canada Vacations or its employees
  • 
Sickness, theft, labour dispute, mechanical breakdown, quarantine, government actions, weather, or any other cause beyond our direct control
  • 
Your failure to obtain the documentation required for your trip such as passports, visas, and certificates (in which case you are not entitled to any refund)
  • Your failure to follow instructions including but not limited to airport departure times, baggage handling, and check-in/check-out times
  • 
Cancellation or change for any reason in the travel services offered (including but not limited to flight, accommodation, transfers and activities). We reserve the right to cancel or substitute travel services with a comparable alternative at our discretion, and Air Canada Vacations will advise you within a reasonable amount of time prior to departure of any such cancellation or change. If we must cancel your booking entirely, Air Canada Vacations' liability will be limited to a refund of all monies paid

A full refund, however, will not be granted where cancellation of travel must be made by Air Canada Vacations for any situations which are unusual and/or unforeseeable, i.e., any force majeure, including but not limited to, weather conditions such as inundation, any type of storm, hurricane, tornado or similar, fire, seismic activity, nuclear disasters, strikes, riots or civil conflicts, acts of war, terrorist actions, any public health emergencies or health risks, government actions, supplier bankruptcies and any other events beyond Air Canada Vacations' control

Hurricane season in the North Atlantic is generally between June 1 and November 30. Air Canada Vacations is not liable for the costs or other consequences that arise out of or result from any inclement weather conditions at any time and where Air Canada Vacations' contractual obligations with its suppliers does not allow for reimbursement of the sums paid to the supplier on behalf of the customer.

All flights are operated by Air Canada, Air Canada Rouge or Air Canada Express (operated by either Jazz Aviation LP, Sky Regional, Air Georgian or EVAS-Exploits Valley Services), unless otherwise specified.

Air Canada Vacations reserves the right to decline any passenger at any time.

15. OUR CRUISE PROMISE

Flight Guarantee

Air & Cruise must be booked together with Air Canada Vacations. Flights will be rebooked depending on the next available flight aboard Air Canada or Air Canada rouge, subject to availability. No refund will be given for missed days of cruise. The Flight Guarantee is not applicable to Force Majeure situations or for other reasons beyond the control of the air carrier. Hotel accommodations and any related land expenses associated with the delay are the sole responsibility of the client. The Flight Guarantee does not replace travel insurance. The Flight Guarantee may be discontinued or changed at any time without notice. Other conditions may apply and are available at the time of booking.

Best Price Guarantee

Our Best Price Guarantee applies to the base price for the cruise and will not apply to any government fees, non-commissionable fees and taxes and/or any fuel supplement charge. Lower rates must be publicly advertised rates available to the general public and advertised on the official web sites of each or any of the cruise line companies. Group rates, membership programs, promotion codes or other Travel Agent promotions not offered to the general public, including but not limited to travel agent rebates are ineligible. All claims must be submitted within 48 hours of reserving your cruise. To submit a Best Price Guarantee claim, please send an e-mail to bestpriceguarantee@vacv.com and supply all the required information and where the lower rate can be found. The lower rate must:

  • be for the same ship, sail date, stateroom category and number of guests; and
  • be available for reserving at the time Air Canada Vacations reviews your submitted Best Price Guarantee claim. The Best Price Guarantee may be discontinued or changed at any time without notice. The Best Price Guarantee is applicable to Canadian reservations only.

Cruise Boarding

In order to simplify the boarding process and to comply with international security laws, all travellers are required to complete a passenger immigration/embarkation form, found on each cruise lines' website well in advance of your sailing date. Travellers that do not complete the registration process at least seven (7) days prior to sail date will be required to be checked-in at the pier at least two (2) hours prior to the published sailing time or they will be subject to denied boarding with no refund. In addition, failure to properly complete the on-line registration form in a timely manner will result in delayed cruise electronic documents.

Other Relevant Information

Fuel supplements: All cruise lines reserve the right to impose a fuel surcharge if the NYMEX oil price exceeds certain limits during the year.

Dining: Requests for specific dining times and table size will be accepted at the time of booking but cannot be guaranteed or confirmed prior to departure and Air Canada Vacations will not be held responsible if such requests cannot be fulfilled.

Refunds: No reimbursements or refunds will be issued for unused travel services or any component of the package after departure. Refunds are not granted for bookings cancelled due to inclement weather or illness; these must be claimed through your travel insurance. No guarantee is provided or warranted that any refund will be available. No refunds will be granted if a sale price is advertised after a reservation is confirmed.

Groups: Alternate payment schedule & amounts apply. Details are available at time of booking.

Arrive prior to sailing: It is recommended that you arrive at destination one day prior to the first sailing date. To select a hotel, see aircanadavacations.com.

16. OTHER IMPORTANT INFORMATION

Airport Check-in

It is recommended that customers present themselves at the airport counter of the airline, as indicated on the Flight Itinerary received by email, and must follow the check-in and boarding gate deadlines as listed on the Air Canada website.

Air Canada representatives are available to assist you while at the airport, or you may contact an Air Canada Vacations Customer Care representative at 1-800-296-3408. Failure to check-in and board on time may result in the cancellation of a customer's reservation with no right of recourse or refund.

Minors - Flight Portion

Infants under 2 years of age (at date of completion of travel) travel for a reduced rate aboard Air Canada. Only one infant is permitted per adult passenger (16 years of age or older). Reduced rates are also available for children between 2 and 12 years old.

Food, Water and Beverages

Change of routine, sun and/or food, water and beverages may be very different in other countries and may lead to health issues or illness. Customers are encouraged to take all necessary precautions. Air Canada Vacations assumes no responsibility for any claim, loss, damage, cost or expense arising from these conditions and resulting health issues. Water interruptions/power outages may be experienced at times.

Social and Sports Activities

Many resorts include social activities, organized sports, and use of sports equipment as part of their services. These amenities are subject to change or cancellation at any time without notice. Some activities may involve risks.

Insects

Insects may be found inside and outside of the hotel no matter the hotel chosen as part of the vacation package. Customers are encouraged to take all necessary precautions.

Holidays, School Breaks, Elections and Conventions

Availability of some services and amenities may be limited during certain periods. These periods may include but are not limited to school breaks, spring breaks, religious holidays, elections and conventions. These periods vary by country and are controlled by local authorities.

Air Canada Vacations assumes no responsibility for inconveniences customers may experience when travelling during one of these periods.

Hotel/Room Allocation

The hotel or resort is responsible for room allocation in accordance with the category reserved. Air Canada Vacations assumes no responsibility as to the location, décor, furnishing or type of bed in the room that may vary based on the room's location on the hotel property. If the customer would like to change rooms, such changes are subject to availability and additional fees may apply.

For select Europe and Canada travel packages, in addition to the above, the stipulation of "or similar" indicates that guests will stay at a hotel of the same star rating as the hotel listed. The hotel accommodations will be communicated by email to the consumer 30 days prior to departure.

Check-in and Check-out Conditions

Hotel check-in is generally between noon and 3 p.m. Hotel check-out times may vary depending on the property but generally customers must vacate the room by 11 a.m. For passengers with late flights, every effort will be made to provide a hospitality room, however, this cannot be guaranteed, particularly during high season.

Luggage

For the most up-to-date information regarding baggage allowance, dimensions, weight allowances, checked luggage, excess baggage and sports equipment, please visit Air Canada's Baggage Information page.

It is a good idea to purchase baggage insurance at time of booking.

Transfers

Travel times from the airport to your hotel in this site are approximate and can vary due to unforeseen circumstances.

17. CUSTOMER RESPONSIBILITY

Special Needs

Any particular requirements (hotel room, stateroom, airline and/or transfers) for passengers with special needs must be requested at time of booking. Some circumstances and medical conditions require that customers provide advance notice and receive medical approval for air travel (for more information, visit aircanada.com. Adapted transport for transfer at destination is at extra cost when available. Certain activities at the hotels may be inaccessible to persons of reduced mobility.

Most cruise lines have limited wheelchair-accessible staterooms for which a medical certificate is required to book. Passengers MUST provide this certificate to the cruise line at least 30 days BEFORE scheduled sailing. Any special transfer arrangements required may incur additional charges. Cruise passengers with special needs must be self-sufficient and accompanied by at least one other passenger who assumes full responsibility for their well-being at all times. Passengers are advised to consult with an Air Canada Vacations cruise expert regarding the feasibility of managing certain itineraries. In certain cases, passengers in wheelchairs may be precluded from going ashore due to docking facilities. Please ensure your Air Canada Vacations cruise expert verifies all details concerning guests with physical challenges as cruise line policies are subject to change without prior notice.

Medication

It is the customer's responsibility to have all necessary medications and to carry them in their carry-on luggage. Please refer to aircanada.com for required policy to transport prescribed medication. It is the customer's responsibility to ensure that they are fit to travel, and that they have consulted a qualified medical professional.

Vaccinations

Passengers are solely responsible for obtaining all required medical inoculations and appropriate certificates necessary for travel.

Pregnancy

You are required to disclose pregnancy to Air Canada Vacations at time of booking. Any woman with a normal pregnancy and no previous history of premature labour may travel up to and including her 36th week on Air Canada, Air Canada Express (operated by Jazz Aviation LP, Sky Regional, Air Georgian or EVAS-Exploits Valley Services) or Air Canada Rouge. For more information, visit the Government of Canada website.

Women having reached the late stage of their pregnancy (generally 24 weeks pregnant) will not be permitted to sail on a cruise. A medical certificate may be required for women in their 23rd week or earlier who choose to sail. Details vary by cruise line and are always subject to change. Cruise line-specific details will be provided at time of booking once we are notified of your condition.

Minors

All cruise lines require individuals under the age of 21 to be accompanied by an adult of at least 21 years of age (ages 25+ for CCL). This requirement is waived for married couples (proof of marriage is required) and minor children sailing with their parents or guardians in adjacent staterooms. The age of each individual on the date of sailing determines his/her status for the entire cruise. Age restrictions for alcohol consumption and gambling as well as infant and child rates and infant age restrictions vary by cruise line. Age requirements are subject to change. Please confirm at time of booking. Generally infants under six (6) months of age are not permitted to sail.

Unfit for cruise travel

Air Canada Vacations and its cruise line partners reserve the right to decline any passenger at any time. Passengers may be declined or have their voyage terminated at their own risk and expense should their physical or mental condition, in the opinion of the ship's physician, render them unfit for travel, or represent a danger to themselves or any other passenger aboard the ship. Cruise lines also reserve the right to decline or terminate the voyage of any passenger who, at the sole discretion of the ship's captain, is believed to be dangerous to him/herself or others, or a cause of disturbance to cruise passengers or crew. Such passengers may be left at any scheduled port of call or place without any liability to the cruise line or Air Canada Vacations. In this circumstance, no refund or extra expenses will be honoured by the cruise line or Air Canada Vacations.

Sports and Activities

Information regarding sports and activities in this site is for information purposes only and is not meant to incite participation. Air Canada Vacations assumes no responsibility for any accident, damage of equipment, cost or expense arising from participation.

18. BAGGAGE CLAIMS

If there is a delay or any damage to your luggage, please follow the procedures as outlined on Air Canada’s Delayed or Damaged Baggage page.

19. COMMENTS, CONCERNS & CLAIMS

Should you have any comment or concern about accommodations or services, contact us via our Contact Form or by mail . Mail must be received by our offices no later than 14 days upon return from your trip.

Air Canada Vacations Customer Relations
1440 St. Catherine Street W., Suite 600
Montreal, QC Canada H3G 1R8

Quebec office
1440 St. Catherine Street West, Suite 600
Montreal, Quebec H3G 1R8

Ontario office
5925 Airport Road, Suite 700
Mississauga, Ontario L4V 1W1

Holder of Quebec license # 702566
TICO # R50013536 / W50013537

These conditions apply to reservations made from July 1, 2019 to June 30, 2020 for travel from November 1, 2019 to December 31, 2020.

This site is published by Touram Limited Partnership, herein referred to as Air Canada Vacations.

© 2019 Copyright and all rights reserved Touram Limited Partnership.