Terms and Conditions

Last update: February 2023

Before making your reservation, please ensure that you carefully read and fully understand the Terms & Conditions outlined below. Any reservation made with Air Canada Vacations constitutes a binding agreement signifying your acceptance of, and your agreement to follow, these Terms & Conditions, and to be bound by them. Please ensure that you carefully read and fully understand these Terms & Conditions prior to booking.

Note: Air Canada Vacations is a wholesale tour operator and does not own, manage, control or operate any aircraft, ground transportation, hotel, resort, cruise ship, restaurant or other suppliers associated with the assembly of your package.

1. THIRD PARTY INFORMATION

Air Canada Vacations' suppliers operate under their own terms and conditions. These additional terms and conditions will apply to your selected travel package based on the Air Canada Vacations supplier you have selected as part of your package. Please read these additional terms and conditions carefully.

Air Canada Vacations uses third party content on its website to provide detailed information from its various suppliers of travel goods and services. We make every effort to ensure that the information described online is current and accurate, and updates are posted on our website when new information is made available. However, Air Canada Vacations cannot be responsible for any inaccuracies or omissions contained therein. Third party information contained on our website is provided as a guideline only and should be verified directly with other available sources such as the supplier's website.

All supplier descriptions on this website are accurate at time of posting. For reasons beyond Air Canada Vacations' control, changes that affect supplier descriptions may occur. Any modification will be updated on aircanadavacations.com and will be communicated at time of booking. In the event of any discrepancy between information in the brochure and our website, the information on our website shall prevail.

COVID-19 update

Customer acknowledges risks related to the spread of infectious or contagious diseases. It remains the customer's responsibility to take the necessary precautions applicable to any health hazards, including but not limited to COVID-19. To ensure the safety of all guests and employees, resorts and cruise lines may have mandatory safety protocols in place, and the availability of their services and facilities may be impacted.

2. TRAVEL REQUIREMENTS

It is the passenger's responsibility, for themselves and any child travelling with them, to obtain information, have in their possession all the required documentation to travel (such as passports, visa where applicable, etc.) and meet all entry or transit requirements for each country on customer’s itinerary. Note that the documents or other requirements for the outbound portion of your travel may differ from those required for the return. Along with the standard travel documents needed to enter Canada, additional requirements may be imposed, including additional documentation, depending on your country of origin, even only if you are landing in Canada for the purpose of re-boarding a connecting flight.

Air Canada Vacations is not responsible for any missing or incorrect documentation or failure to meet the necessary entry or transit requirements. Failure to meet the necessary requirements, including presenting the proper travel documents, will result in denied boarding and automatic cancellation of your reservation without refund. Prior to making a booking and for more information on mandatory travel documentation, you must visit the following websites:

Air Canada Travel Documents

Government of Canada - Travel and tourism

Find the latest government entry requirements and COVID-19 measures in effect at your destination:
Air Canada Travel Ready hub

Travel documents for cruise booking: Note that cruise electronic documents are issued between 21 and 14 days prior to departure. It is the full responsibility of all passengers to obtain at their own expense, well in advance of the departure date, all necessary travel documents required by the relevant government authorities, including all the different ports of call, and to comply with the laws thereof. Passports are required for Canadians travelling by air or by sea and the passport MUST be valid for at least six (6) months beyond the end date of your travel abroad. Some cruise itineraries require a travel visa in addition to a passport if you intend to disembark the ship on your own without participating in an organized shore excursion purchased from the cruise lines. Failure to have the proper travel documents will result in denied boarding and automatic cancellation of your cruise package without refund.

Note: Single parents travelling with a minor must travel with a notarized letter of consent signed by the parent not travelling for presentation to the airline/cruise line without which the airline and/or cruise line reserve the right to deny boarding to the minor.

3. BOOKING DOCUMENTS

All booking documentation is issued in electronic format.

Bookings

You will receive up to two e-mails with attachments: one will include your Flight Itinerary and the other will include your voucher(s) pertaining to your hotel reservations and/or excursions. Attachments should be downloaded and printed for your records. Upon receipt of full payment and all applicable fees, electronic airline tickets will be issued between 30 and 14 days prior to departure. For reservations made 7 days or LESS prior to departure, electronic airline tickets will be made available within 24 to 48 hours.

4. PAYMENT SCHEDULE

Full payment must be paid by credit card at time of booking or, in the case of a hotel-only booking, in accordance to the final payment due date indicated during the transaction. The cardholder is responsible for all charges at the time of purchase. Air Canada Vacations reserves the right to cancel your booking if full payment is not received by the scheduled due date. Unless you or your travel agent is notified in writing that your booking has been automatically cancelled due to insufficient payment, your booking remains confirmed and full payment is due as per Air Canada Vacations' schedule.

The Cancellation Policy may vary for selected hotels such as non-refundable hotel rates. In this case the full payment at time of booking will be required and the booking is 100% non-refundable.  These hotels will be identified at time of booking. 

EXCEPTION: BOOK WITH A DEPOSIT PAYMENT SCHEDULE

Applicable online for vacation packages, Flight & Hotel packages and tour packages to Mexico, the Caribbean, Central America, United States, Europe and Canada.

Customers booking a vacation package 45 days or more prior to departure can choose to book their reservation by paying a deposit of $250 CAD per person. The deposit amount must be paid by credit card at time of booking, followed by full payment of the remaining balance at least 45 days prior to departure. The deposit payment and the payment of the remaining balance can be made online or by phone through the Air Canada Vacations call center.

FULL PAYMENT 45 days prior to departure

You will receive one (1) reminder email from Air Canada Vacations 7 to 14 days prior to the due date of the remaining balance.

How to apply your final payment at least 45 days prior to departure:

• Access our Manage Your Booking page to make your final payment online by the date indicated. Or;
• Contact our call centre at 1 866-529-2079 to make a payment over the phone if unable to do so online. Please have your booking confirmation number handy.

IN THE CASE OF AN UNPAID BALANCE

Should you fail to pay the balance of the amount owing by the due date, Air Canada Vacations reserves the right to cancel the booking due to insufficient payment. Please note that if your balance is not received by the indicated date, your reservation will be cancelled, and your deposit will not be refunded nor credited.

HOTEL RESERVATIONS ONLY

You acknowledge that Air Canada Vacations pre-negotiates certain room rates with suppliers to facilitate the booking of reservations. Upon submitting your reservation request you authorize Air Canada Vacations to facilitate hotel reservations.

CREDIT CARD

Your use of your credit card to pay the deposit and final payment indicates your acceptance of and compliance with these Terms & Conditions, regardless of whether use of the credit card was authorized verbally over the phone, online or in person.

5. STANDARD CHANGE POLICY AND FEES

If you wish to make a change to a confirmed booking, certain charges will apply, depending on the destination you have booked and the supplier of your travel goods or services.

In addition to the applicable change fees, the following conditions also apply to any change:

• If a change is made to room occupancy and results in a higher rate, the remaining travellers are responsible for the rate applicable for the revised occupancy.
• You assume responsibility for any difference in price resulting from the booking change. Refunds will not be issued for any difference on a lower price alternative.
• Change requests must be made through Air Canada Vacations and cannot be made directly with any hotel or resort. Name change requests may be denied due to hotel- or airline-specific terms and conditions.
• No changes can be made to any train reservations. Any changes will be treated as a cancellation and all applicable cancellation fees will apply.

Air Canada Vacations' standard change policy per destination and package type can be found below (certain exceptions apply; please consult your vacation package or booking for the change policy that applies to your travel goods and services).

CANADA AND UNITED STATES (INCLUDING LAS VEGAS, ORLANDO, HAWAII AND CALIFORNIA)

• For changes made 21 days or more prior to departure date: change fee of $50 per person plus applicable taxes. Accommodation and flight penalties may apply, as per exceptions below.
• For changes made 20 days or less prior to departure: booking is 100% non-refundable.

In addition, you assume responsibility for any such difference in price. Refunds will not be issued for any difference on a lower price alternative. If the change is made to room occupancy and results in a higher rate, the remaining travellers are responsible for the additional rate applicable for the revised occupancy. Change requests cannot be made directly with any hotel or resort. Name change requests may be denied due to hotel- or airline-specific terms and conditions. Changes made 6 days or LESS prior to departure are not accepted. Any changes, including name changes or corrections, you wish to make to a confirmed booking 7 days or LESS prior to departure will be treated as a cancellation. Cancellation fees will apply as outlined below. Refunds for cancellation of a reservation will only be taken into consideration once notice is received in writing by Air Canada Vacations.

Exceptions
Any add on excursions, day trips, passes, individual ski tickets, activities, shows tickets purchased as an option product are 100% non-refundable from the time of purchase. No changes permitted after booking.

Europe

• For changes made 21 days or more prior to departure date: change fee of $50 per person. Accommodation and flight penalties may apply, as per exceptions below.
• For changes made 20 days or less prior to departure: 100% of the total price of your reservation.
• If a change is made to room occupancy and results in a higher rate, the remaining travellers are responsible for the rate applicable for the revised occupancy. Change requests cannot be made directly with any hotel or resort. Name change requests may be denied due to hotel- or airline-specific terms and conditions.

VACATION PACKAGES TO MEXICO, CARIBBEAN, CENTRAL & SOUTH AMERICA (INCLUDING COSTA RICA, CARTAGENA & PANAMA)

• For changes made 45 days or MORE prior to departure: a change fee of $50 CAD (taxes included) per person, per change, will apply. In addition, you assume responsibility for any such difference in price. Refunds will not be issued for any difference on a lower price alternative.
• If the change is made to room occupancy and results in a higher rate, the remaining travellers are responsible for the additional rate applicable for the revised occupancy. Change requests cannot be made directly with any hotel or resort. Name change requests may be denied due to hotel- or airline-specific terms and conditions.
• For changes made 44 days or LESS prior to departure: booking is 100% non-refundable. Any changes, including name changes or corrections, you wish to make to a confirmed booking 44 days or LESS prior to departure will be treated as a cancellation.
• Cancellation fees will apply as outlined below. Refunds for cancellation of a reservation will only be taken into consideration once notice is received in writing by Air Canada Vacations. Refund will not be granted if a lower sale price is advertised after a reservation is confirmed.

Exception
The change fees may vary for selected hotels. For information, please visit our website at www.aircanadavacations.com
All theatre and show tickets, day tours/excursions, and theme park tickets: Such tickets are non-refundable and no changes permitted after time of booking.

CRUISE

If you wish to make any changes to your confirmed booking before the cancellation period begins, as per Air Canada Vacations' payment schedule outlined above, Air Canada Vacations will endeavour to make every reasonable effort to accommodate your request. All changes are subject to availability. Change fees may apply depending on the nature of the change and date of your request. Details vary by cruise line and are available at time of request.

Note: Any changes that you wish to make to a confirmed booking within the cancellation period set by the relevant cruise line will be treated as a cancellation. Cancellation fees are applicable as outlined below. If a cancellation is made by one or more passengers impacting stateroom occupancy, remaining passengers are responsible for full payment of applicable revised rate for accommodation.

6. STANDARD CANCELLATION POLICY AND FEES

If you wish to cancel a confirmed booking, the following charges will apply (certain exceptions apply, please consult your vacation package or booking for the cancellation policy that applies to your travel goods and services):

• 45 days or MORE prior to departure: $250 CAD per person*
• 44-21 days prior to departure: 50% of the total price of the cancelled booking or product**
• 20 days or LESS prior to departure: 100% non-refundable**

*Cancellation fees are liquidated damages to compensate Air Canada Vacations for prepayments made on advance booking of travel services, and for administrative costs involved in processing a cancellation.

**Total price due and/or paid to Air Canada Vacations.

If you must cancel your cruise booking, cancellation fees will apply depending on the type of cruise booked and when you request the cancellation, as per Air Canada Vacations' payment schedule outlined on your booking documents. These charges are per person and apply to each guest in the stateroom. In the event that charges are based on a percentage, please note it is a percentage of the total price including all taxes and other fees (service charges included). In addition to these charges, cancellation fees apply to any flight, transfer, hotel or tour booked in conjunction with your cruise. Details are available at time of booking. No-show at time of sailing regardless of reason is 100% non-refundable.

The cancellation policy set out in Air Canada Vacations' payment schedule outlined above is based on information provided by each individual cruise line and is subject to change without prior notice. Cancellation fees are, notably, liquidated damages to compensate Air Canada Vacations or prepayments made on advance booking of travel services, and for administrative costs involved in the processing of a cancellation.

The total flight costs are 100% non-refundable at all times for packages that include domestic flights, connecting flights, and flights operated by an air carrier other than Air Canada or Air Canada Rouge.

The Cancellation Policy may vary for selected hotels such as non-refundable hotel rates. In this case the full payment at time of booking will be required and the booking is 100% non-refundable.  These hotels will be identified at time of booking. 

Aeroplan® points cannot be restituted or refunded at any time.

7. EXCEPTIONS FOR CHANGES & CANCELLATIONS

The Cancellation Policy may vary for selected hotels such as non-refundable hotel rates. In this case the full payment at time of booking will be required and the booking is 100% non-refundable.  These hotels will be identified at time of booking. 

Canada – Fly & Rail vacation packages

Rocky Mountaineer

• 61 days or more prior to departure: 25% per booking/per cancelled product
• 60 days or less prior to departure: 100% non-refundable

CANADA – SKI VACATION PACKAGES

All Whistler Blackcomb Resorts, SUN PEAKS RESORTS, BANFF RESORTS, MARMOT BASIN RESORTS AND BIG WHITE RESORTS

• 30 days or less prior to departure: 100% non-refundable

CANADA – FLY & DRIVE VACATION PACKAGES

Conditions of car rental included with Fly & Drive

Daily rate is based on 24 hours. Clients will be charged directly for additional hours, days and any additional coverage or optional products purchased at the commencement of the rental.

Minimum rental period is 48 hours.

Rates are based on the pick-up date, and not the return date.

An honoured credit card may be required at time of checkout for any other charges not included in the voucher, e.g. gasoline, Loss Damage Waiver, Personal Accident Insurance, one way service fees and taxes. Accepted credit card: American Express, MasterCard, Visa.

Minimum age for car rental is 21 with a prepaid voucher. A valid driver's license from country of origin must be presented at time of rental. All drivers under the age of 25 will be subject to a surcharge of CA$25.00 per day; subject to change. Certain car classes may not be available to drivers under age 25.

Additional authorized drivers - including spouses and partners - must be registered on the rental agreement. Additional driver fee is CA$10.00 per day per additional driver up to a max of CA$50.00 per rental, per driver, where applicable; subject to change. All additional drivers should hold an honoured charge card and must possess a valid driver's license.

One-way rentals are available and are subject to applicable one-way service fees. One-way rentals are subject to availability. One-way fees are determined by distance between stations.

Guaranteed drop charges are paid locally by clients directly. This charge will be held against the customer's credit card but will not be charged to the card until the completion of the rental. These charges are subject to applicable taxes and surcharges.

One-way rentals into the US are not allowed. Vehicles can be driven into the USA but not Mexico. This may vary by location, where applicable.

Vehicles come with a full tank of gas at time of rental. Rates do not include fuel unless specifically indicated. The renter is responsible for refuelling at the end of the rental if the Fuel Purchase Option is not purchased by the client at time of rental or included in the net rates. Gasoline refueling charges will vary by region and fluctuate according to market conditions dictating the cost of fuel. There is no credit for remaining fuel.

Some optional products, such as child seat, skierized vehicle, garmin GPS, unit, may be available at a fee.

EUROPE VACATION PACKAGES

Flight & Hotel packages, Classic Europe Tours, Off the Beaten Path Tours, Luxury Travel Tours, Island Hopping Tours

• 45 days or more prior to departure: $250 per person*
• 44 to 22 days prior to departure: 50% non-refundable*
• 21 days or less prior to departure: 100% non-refundable*

*The total flight costs are 100% non-refundable at all times for packages that include domestic flights, connecting flights, and flights operated by an air carrier other than Air Canada or Air Canada Rouge.

Cruise

For cruise bookings, each cruise line has its own payment schedule, change and cancellation terms and fees which are subject to change without notice. Please refer to the current terms of your selected Cruise Line for detailed terms and conditions.

A deposit is mandatory to confirm your reservation and will vary based on duration, destination, and stateroom-type selection and travel dates. Deposit amount is advised at time of booking.

Appropriate deposit or full payment (as specified above for each individual cruise line) must be paid by credit card at time of booking according to the payment schedule. Air Canada Vacations reserves the right to cancel your booking if full payment is not received by the scheduled due date. Unless you or your travel agent is notified in writing that your booking has been automatically cancelled due to insufficient payment, your booking remains confirmed and full payment is due as per Air Canada Vacations' payment schedule outlined above.

Notes:

• Additional deposit amounts may be required for hotel, tour or airfare arrangements booked in conjunction with your cruise. Payment schedule and deposit amounts are provided by each individual cruise line and are subject to change without prior notice.
• Holiday sailings may include but are not limited to July 4, Thanksgiving Day (U.S.), December 25, January 1 of any year.
• World Cruises, Grand Voyages (including segments), Galapagos sailings (CEL), exotic sailings (HAL) and sailings of 30+ days: Alternate payment schedule & amount apply. Cancellation penalties may vary. Details are available at time of booking.

¹Alternate payment schedule and deposit amounts apply to all suites, villas, penthouses and World Cruises.

²Except certain promotions where deposits or cruise fares are non-refundable and payment or cancellation schedules vary.

³A change from Basic to Comfort categories constitutes a cancellation and is a new booking.

⁴There is no Cancellation fee for guest 3-8 if cancelled outside of the 100% cancellation period. If the reservation is cancelled within the 100% cancellation period then the applicable cancellation fee will apply for guest 3-8.

⁵The cancellation charge will be equal to either the amount of the deposit or the amount of the specified percentage of the total fare, whichever is greater.

Appropriate deposit or full payment (as specified above for each individual cruise line) must be paid by credit card at time of booking according to the payment schedule. Air Canada Vacations reserves the right to cancel your booking if full payment is not received by the scheduled due date. Unless you or your travel agent is notified in writing that your booking has been automatically cancelled due to insufficient payment, your booking remains confirmed and full payment is due as per Air Canada Vacations' payment schedule outlined above.

8. AIR CANADA VACATIONS TRAVEL PROTECTION PLANS

You may purchase a Travel Protection Plan from Air Canada Vacations for certain vacation packages at time of booking. Visit our Travel Protection page for full plan coverage and details.

9. TRAVEL INSURANCE

It is recommended that you have sufficient travel insurance for all your coverage needs. When travelling to Cuba, all travellers – both foreign and Cubans living abroad – must have a medical insurance policy.

Review plan options carefully and verify if your travel insurance policy includes coverage for COVID-19.

For more information, please visit our Travel Insurance page.

10. REFUNDS

No reimbursements or refunds will be issued for unused travel services or any component of the package after departure. Refunds are not granted for bookings cancelled by a customer due to inclement weather or illness or any other situations beyond Air Canada Vacations' control; these must be claimed through your travel insurance. No guarantee is provided or warranted that any refund will be available. No refund will be granted if a lower sale price is advertised after a reservation is confirmed.

Important: If the price of a product is displayed incorrectly at aircanadavacations.com, we reserve the right to cancel the reservation at the incorrect price within a reasonable delay and a refund of the monies will be processed immediately.

11. PRICING INFORMATION

Currency & Validity of Rates

All prices are in Canadian currency, unless otherwise indicated based on exchange rates, fuel cost, taxes, fees, charges, and surcharges (including service charges imposed by Air Canada Vacations) as confirmed at time of booking.

The price is confirmed at time of booking. Air Canada Vacations endeavours to deliver the vacation package you have selected. If the price increases following the imposition of a surcharge on fuel by the carrier or an increase in the exchange rate, insofar as the exchange rate applicable before the date on which the services are provided has increased by more than 5% since the date on which the contract was entered into; and/or if the increase, without taking into account any increase in the provincial sales tax or Canada's goods and services tax, rising taxes, royalties or authorized charges by a competent public authority, is equal to or greater than 7% of the price of services, you may choose between a full and immediate reimbursement of the services or the provision of similar services. Reimbursements are processed by Air Canada Vacations within 14 to 30 days of receipt of your written request for cancellation.

Prices or information could be different on your next website visit or session.

Price Inclusions

The price only includes the items specifically listed on your booking at the time of purchase. Please refer to your specific package for inclusions. Anything that is not specifically identified on your booking at the time of purchase, is excluded from the price.

Price Exclusions

Most holiday packages and hotel bookings are subject to extra charges above those reflected in the price for each package and are not included in Air Canada Vacations package prices.

For example:

• Any supplementary services purchased at destination (meals, drinks, cleaning, incidentals, items and services listed in the facilities description etc.)
• Any costs incurred to and/or from the destination
• Meals and/or alcoholic beverages (unless specified)
• Local excursions at destination
• Telephone calls (unless specified)
• Tips or service gratuities
• Mandatory gratuities for cruises
• Laundry
• Car rental fees, insurances and taxes billed at destination by the car rental company when booking a car rental
• Items of a personal nature and/or personal services not specified as being included in association with a selected product as per the resort description in this site at aircanadavacations.com
• Departure taxes
• Hotel administrative fees
• Hotel transfers
• Additional fees that may apply for sports equipment aboard transfer vehicles
• Any other item not specifically listed as being included at the time of booking.

Certain local taxes and fees may be applicable in addition to the above extra charges for the destination you are travelling to and are payable in local currency prior to your departure. Please refer to the relevant government authorities of your destination for more information on applicable taxes.

For Quebec residents only:
As of November 1, 2021, package prices do not include the client's contribution to Quebec’s compensation fund for customers, amounting to $3.50 per $1,000 of travel services purchased, the amount of which is your travel agent's or wholesale tour operator’s responsibility to collect. If the client changes their booking and the price of the purchased trip is higher than the original trip, the client’s contribution to the compensation fund will be adjusted accordingly on their invoice. The Quebec compensation fund is a financial protection plan administered by the Quebec Consumer Protection Office from which you benefit automatically by doing business with a travel agent that holds a license issued by the Quebec Consumer Protection Office. The protection provided by the fund is complimentary to the protection provided by your travel insurance, if any. For complete information on the fund and situations covered by the fund, please visit the Quebec Consumer Protection Office website.

12. CHANGES TO YOUR BOOKING BY AIR CANADA VACATIONS

Air Canada Vacations may be required to modify your booking in cases where reserved accommodations may no longer be available for reasons such as but not limited to unexpected maintenance, hotel overbooking or other reason outside of Air Canada Vacations’ control. In such cases, substitute accommodation of equal or greater quality will be provided. If, after confirmation, Air Canada Vacations makes a hotel change or other changes to your travel arrangements, such as but not limited to:

• change of destination;
• change of departure or return by more than 24 hours;
• change of hotel and/or accommodation standards; and/or
• change of the routing requiring additional travel identification or documentation without sufficient time to obtain this documentation before departure

Air Canada Vacations will contact you or your travel agent prior to your departure at the earliest convenience upon receipt of notification from the concerned supplier. In such an event, Air Canada Vacations will offer you the following options:

• Acceptance of the change as offered;
• Selection of an alternate package with Air Canada Vacations, based on availability. Any price differential resulting from substitution with a lower-priced alternative will be refunded. Customers are responsible for payment of any difference in price based on substitution of a higher priced alternative of their choice; or
• Cancellation of your vacation with a full refund of the price paid to Air Canada Vacations.

13. GUARANTEED DEPARTURES

Certain guided tours are offered with guaranteed departure dates. Such guaranteed departures may occur only if a minimum number of participants have booked the same guided tours (the number may vary depending on the guided tour selected in order for Air Canada Vacations to offer them at the price indicated). If the minimum number of participants required for a guided tour with a guaranteed departure is not met, Air Canada Vacations may cancel the guided tour and offer the customer another guided tour or a full refund, the customer hereby renouncing to any recourse it may have against Air Canada Vacations as a result of this cancelation.

14. AIR CANADA VACATIONS EMAIL OFFERS

When you book your travel with us, we have your implied consent to use your email address to send you promotional emails that we feel may be of interest to you. In other cases, you may expressly consent to receiving promotional emails by subscribing on our website.

If you receive emails and want to unsubscribe it is simple to do, as all promotional emails include opt-out capability. Visit our Privacy Policy for more information about how Air Canada Vacations handles your personal information.

Note that service emails are not promotional emails and provide important information that must be communicated to you. Service emails must be transmitted to you in order to carry out Air Canada Vacations' business activity. Service emails include, but are not limited to, emails containing information on purchases made on www.aircanadavacations.com, and emails containing vacation package related information.

15. LIABILITY

SUPPLIERS

Air Canada Vacations makes arrangements with third-party suppliers who provide travel services such as flights, cruises, hotels, airport-hotel transfers, sightseeing excursions, car rentals or other activities included in your package.

While Air Canada Vacations makes every effort to deal with the most reputable suppliers, we are not responsible for their acts and omissions and for acts and omissions of their respective employees, representatives or agents.

Any specific hotel requirements will appear under the "Purchase Summary" section, during the booking process after the room selection.

You agree to abide by the terms and conditions of purchase imposed by any supplier, including without limitation hotel, airline, cruise, car rental company or tour operator ("Supplier") with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the Supplier's rules and restrictions, which are available through the Supplier, regarding availability and use of fares, products, or services.

Certain hotel Suppliers may require you to present a credit card or cash deposit upon check-in to cover additional expenses during your stay. Such deposit is unrelated to any payment received by Air Canada Vacations for your hotel booking with the Supplier.

Air Canada Vacations is not liable for any costs or fees incurred due to relocation.

You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such third-party provider's rules and restrictions, which are available through the third-party provider, may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, and in your forfeiting any monies paid for such reservation. Air Canada Vacations is not liable for any cost or fees incurred by such violation.

Local taxes and fees may be applicable for hotel stays in the destination you are traveling to and are payable in local currency.

EXCURSIONS

Customers may choose to participate in excursions, optional tours or activities of local suppliers at destinations that may be offered for an additional fee by Air Canada Vacations. Any written or oral contract is considered to be exclusively between the customer and the Supplier. Some excursions may have a risk of personal injury, loss or damage. Air Canada Vacations assumes no responsibility for any claim, loss, damage, cost or expense arising from a customer's participation in said excursions.

AIRLINE

Air travel services are subject to conditions imposed by law and our airline partners. As such, our airline partners’ liability is limited by their respective tariffs, conditions of carriage as well as international conventions and arrangements. Conditions of Carriage apply to flights bound to and from your destination, some of which limit or exclude liability. For air carrier liability and options available to you regarding loss, damage or delay of your baggage, please consult the Air Canada website and submit any claims directly to Air Canada. Air Canada Vacations does not assume any responsibility for schedule changes made by the airline, or any additional costs (accommodation, meals, etc.) incurred due to any flight delays or missed connections.

LIABILITY OF AIR CANADA VACATIONS

Air Canada Vacations assumes no responsibility for any cost or expense arising out of personal injury, accident or death, any loss, damage or delay of baggage and/or other property, or any inconvenience, loss of enjoyment, disappointment, distress or frustration, whether physical or mental, resulting from any of the following:

• The act or omission of any third party including suppliers other than Air Canada Vacations or its employees;
• Sickness, theft, labour dispute, mechanical breakdown, quarantine, government actions, weather, or any other cause beyond our direct control;
• Your failure to obtain the documentation required for your trip such as passports, visas, and certificates (in which case you are not entitled to any refund);
• Your failure to meet entry and transit requirements, including any requirements relating to COVID-19;
• Your failure to follow instructions including but not limited to airport departure times, baggage handling, and check-in/check-out times; and
• Cancellation or change for any reason in the travel services offered (including but not limited to flight, accommodation, transfers and activities). We reserve the right to cancel or substitute travel services with a comparable alternative at our discretion, and Air Canada Vacations will advise you within a reasonable amount of time prior to departure of any such cancellation or change. If we must cancel your booking entirely, Air Canada Vacations' liability will be limited to a refund of all monies paid.

A full refund, however, will not be granted where cancellation of travel must be made by Air Canada Vacations for any situations which are unusual and/or unforeseeable, i.e., any force majeure, including but not limited to, weather conditions such as inundation, any type of storm, hurricane, tornado or similar, fire, seismic activity, nuclear disasters, strikes, riots or civil conflicts, acts of war, terrorist actions, any public health emergencies or health risks, government actions, supplier bankruptcies and any other events beyond Air Canada Vacations' control.

Hurricane season in the North Atlantic is generally between June 1 and November 30. Other adverse weather conditions impact other parts of the world at various time of the year. Air Canada Vacations is not liable for the costs or other consequences that arise out of or result from any inclement weather conditions at any time and where Air Canada Vacations' contractual obligations with its Suppliers does not allow for reimbursement of the sums paid to the Supplier.

16. IMPORTANT INFORMATION: CRUISES

Registration: In order to simplify the boarding process and to comply with international security laws, all passengers are required to complete a passenger immigration/embarkation form, found on each cruise lines' website well in advance of your sailing date. Passengers that do not complete the registration process at least seven (7) days prior to sail date will be required to be checked-in at the pier at least two (2) hours prior to the published sailing time or they will be denied boarding with no refund. In addition, failure to properly complete the online registration form in a timely manner will result in delayed receipt of cruise electronic documents.

Fuel supplements: All cruise lines reserve the right to impose a fuel surcharge if the NYMEX oil price exceeds certain limits during the year.

Dining: Requests for specific dining times and table size will be accepted at the time of booking but cannot be guaranteed or confirmed prior to departure and Air Canada Vacations will not be held responsible if such requests cannot be fulfilled.

Refunds: No reimbursements or refunds will be issued for unused travel services or any component of the package after departure. Refunds are not granted for bookings cancelled due to inclement weather or illness; these must be claimed through your travel insurance. No guarantee is provided or warranted that any refund will be available. No refunds will be granted if a sale price is advertised after a reservation is confirmed.

Groups: Alternate payment schedule and amounts apply. Details are available at time of booking.

Arrive prior to sailing: It is recommended that you arrive at destination one day prior to the first sailing date. To select a hotel, see aircanadavacations.com.

17. OTHER IMPORTANT INFORMATION

Living standards and practices at the destination and the standards and conditions with respect to the provision of utilities, services, religion, sanitary conditions, local practices, political system and accommodation may differ from those found in Canada.

AIRPORT CHECK-IN

All flights are operated by Air Canada, Air Canada Rouge or Air Canada Express (operated by either Jazz Aviation LP, Sky Regional, or EVAS-Exploits Valley Services), unless otherwise specified.

In light of longer than usual wait times, it is recommended that customers present themselves at the airport counter of the airline ahead of time, as indicated on the Flight Itinerary received by email, according to the check-in and boarding gate deadlines as listed on the airline’s website (click here for the Air Canada website). At check-in, name and contact information must be provided.

Air Canada representatives are available to assist you while at the airport, or you may contact an Air Canada Vacations Customer Care representative at 1-800-296-3408. Failure to check-in and board on time may result in the cancellation of a customer's reservation with no right of recourse or refund.

MINORS - FLIGHT PORTION

Infants under 2 years of age (at date of completion of travel) travel for a reduced rate aboard Air Canada. Only one infant is permitted per adult passenger (16 years of age or older). Reduced rates are also available for children between 2 and 12 years old. The date of birth of all minors must be provided at check-in process.

FOOD, WATER AND BEVERAGES

Change of routine, sun and/or food, water and beverages may be very different in other countries and may lead to health issues or illness. Customers are encouraged to take all necessary precautions. Air Canada Vacations assumes no responsibility for any claim, loss, damage, cost or expense arising from these conditions and any resulting health issues. Water interruptions/power outages may be experienced at times.

SOCIAL AND SPORTS ACTIVITIES

Many resorts include social activities, organized sports, and use of sports equipment as part of their services. These amenities are subject to change or cancellation at any time without notice. Some activities may involve risks.

INSECTS

Insects may be found inside and outside of the hotel no matter the hotel chosen as part of the vacation package. Customers are encouraged to take all necessary precautions.

HOLIDAYS, SCHOOL BREAKS, ELECTIONS AND CONVENTIONS

Availability of some services and amenities may be limited during certain periods. These periods may include but are not limited to school breaks, spring breaks, religious holidays, elections and conventions. These periods vary by country and are controlled by local authorities.

Air Canada Vacations assumes no responsibility for inconveniences customers may experience when travelling during one of these periods.

HOTEL/ROOM ALLOCATION

The hotel or resort is responsible for room allocation in accordance with the category reserved. Air Canada Vacations assumes no responsibility as to the location, decor, furnishing or type of bed in the room that may vary based on the room's location on the hotel property. If the customer would like to change rooms, such changes are subject to availability and additional fees may apply.

For select Europe and Canada travel packages, in addition to the above, the stipulation of "or similar" indicates that guests will stay at a hotel of the same star rating as the hotel listed. The hotel accommodations will be communicated by email to the consumer 30 days prior to departure.

CHECK-IN AND CHECK-OUT CONDITIONS

Hotel check-in will vary based on the Supplier, but is generally between noon and 3 p.m. Hotel check-out times may vary depending on the property, but generally customers must vacate the room by 11 a.m. For passengers with late flights, every effort will be made to provide a hospitality room, however, this cannot be guaranteed, particularly during high season.

INTERMEDIATE SEASON

From May to November, some services and facilities at hotels may be suspended or offered in rotation.

BEACHES

Please note that the size and condition of the beaches can vary without notice due to various environmental factors including but not limited to adverse weather, presence of seaweed or sargassum.

VIEWS

Oceanfront rooms offer direct views of the ocean. Ocean view rooms offer partial views of the ocean or views from an angle.

Luggage

For the most up-to-date information regarding baggage allowance, dimensions, weight allowances, checked luggage, excess baggage and sports equipment, please visit Air Canada's Baggage Information page.

It is a good idea to purchase baggage insurance at time of booking.

TRANSFERS

Travel times from the airport to your hotel in this site are approximate and can vary due to unforeseen circumstances.

18. OTHER RECOMMENDATIONS TO CUSTOMERS

Local Laws and Regulations

Customers are entirely responsible for ensuring they are aware of and compliant with any and all laws, regulations, policies and other applicable obligations, restrictions, limitations, practices that could be imposed on anyone within the territory or country where Customers may be travelling to (including during any transit).

STATEMENT TO THE TRAVEL AGENT

Customers must inform their travel agents of their intentions, expectations and needs before their travel reservations are completed.

Special Needs

Any particular requirements (hotel room, stateroom, airline and/or transfers) for passengers with special needs must be requested at time of booking. Some circumstances and medical conditions require that customers provide advance notice and receive medical approval for air travel (for more information, visit aircanada.com. Adapted transport for transfer at destination is at extra cost when available. Certain activities at the hotels may be inaccessible to persons of reduced mobility.

Most cruise lines have limited wheelchair-accessible staterooms for which a medical certificate is required to book. Passengers MUST provide this certificate to the cruise line at least 30 days BEFORE scheduled sailing. Any special transfer arrangements required may incur additional charges. Cruise passengers with special needs must be self-sufficient and accompanied by at least one other passenger who assumes full responsibility for their well-being at all times. Passengers are advised to consult with an Air Canada Vacations cruise expert regarding the feasibility of managing certain itineraries. In certain cases, passengers in wheelchairs may be precluded from going ashore due to docking facilities. Please ensure your Air Canada Vacations cruise expert verifies all details concerning guests with physical challenges as cruise line policies are subject to change without prior notice.

Medication

It is the customer's responsibility to have all necessary medications and to carry them in their carry-on luggage. Please refer to aircanada.com for required policy to transport prescribed medication. It is the customer's responsibility to ensure that they are fit to travel, and that they have consulted a qualified medical professional.

Vaccinations

Passengers are solely responsible for obtaining all required medical inoculations and appropriate certificates necessary for travel.

Pregnancy

You are required to disclose pregnancy to Air Canada Vacations at time of booking. Any woman with a normal pregnancy and no previous history of premature labour may travel up to and including her 36th week on Air Canada, Air Canada Express (operated by Jazz Aviation LP, Sky Regional, or EVAS-Exploits Valley Services) or Air Canada Rouge. For more information, visit the Government of Canada website.

Women having reached the late stage of their pregnancy (generally 24 weeks pregnant) will not be permitted to sail on a cruise. A medical certificate may be required for women in their 23rd week or earlier who choose to sail. Details vary by cruise line and are always subject to change. Cruise line-specific details will be provided at time of booking once we are notified of your condition.

MINORS

All cruise lines require individuals under the age of 21 to be accompanied by an adult of at least 21 years of age (ages 25+ for Carnival Cruise Line). This requirement is waived for married couples (proof of marriage is required) and minor children sailing with their parents or guardians in adjacent staterooms. The age of each individual on the date of sailing determines his/her status for the entire cruise. Age restrictions for alcohol consumption and gambling as well as infant and child rates and infant age restrictions vary by cruise line. Age requirements are subject to change. Please confirm at time of booking. Generally, infants under six (6) months of age are not permitted to sail.

UNFIT FOR TRAVEL

Air Canada Vacations and its Suppliers reserve the right to decline any passenger at any time. Passengers may be declined or have their voyage terminated at their own risk and expense should their physical or mental condition, in the opinion of the ship's physician, render them unfit for travel, or represent a danger to themselves or any other passenger. Cruise lines also reserve the right to decline or terminate the voyage of any passenger who, at the sole discretion of the ship's captain, is believed to be dangerous to him/herself or others, or a cause of disturbance to cruise passengers or crew. Such passengers may be left at any scheduled port of call or place without any liability to the cruise line or Air Canada Vacations. In this circumstance, no refund or extra expenses will be honoured by the cruise line or Air Canada Vacations.

SPORTS AND ACTIVITIES

Information regarding sports and activities in this site is for information purposes only and is not meant to incite participation. Air Canada Vacations assumes no responsibility for any accident, damage of equipment, cost or expense arising from participation.

19. COMMENTS, CONCERNS & CLAIMS

Regardless of Air Canada Vacations' liability, any incidents, including injuries, service cancellation or dissatisfaction must be reported to your destination representative, where available, or through our Customer Care during the event or as soon as possible, to allow Air Canada Vacations an opportunity to provide assistance.

Should you have any comment or concern about accommodations or services, contact us via our Contact Form or by mail. Mail must be received by our offices no later than 14 days upon return from your trip.

Mailing address:
Air Canada Vacations Customer Relations
1440 St. Catherine Street W., Suite 600
Montreal, QC, H3G 1R8

BAGGAGE CLAIMS

Please note that for baggage claims, written notice to the carrier must be made within 7 days of the receipt of checked baggage in the case of damage, and, in the case of delay, within 21 days from the date on which the baggage is placed at the disposal of the passenger.

For all baggage claims, fill out the appropriate Air Canada Delayed or Damaged Baggage form.

All information provided to Air Canada Vacations remains confidential.

Quebec office

1440 St. Catherine Street West, Suite 600
Montreal, Quebec
H3G 1R8

Ontario office

5925 Airport Road, Suite 700
Mississauga, Ontario
L4V 1W1

Holder of Quebec license # 702566
TICO # R50013536 / W50013537

This site is published by Touram Limited Partnership, herein referred to as Air Canada Vacations.

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