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Terms and Conditions

Last update: March 2024

Before making your reservation, please ensure that you carefully read and fully understand the Terms & Conditions outlined below. Any reservation made with Air Canada Vacations constitutes a binding agreement signifying your acceptance of, and your agreement to follow, these Terms & Conditions, and to be bound by them.

Note: Air Canada Vacations is a wholesale tour operator and does not own, manage, control or operate any aircraft, ground transportation, hotel, resort, cruise ship, restaurant or other suppliers associated with the assembly of your vacation or travel package (hereinafter the ¨Package¨).

1. THIRD PARTY INFORMATION

Air Canada Vacations' Suppliers (as defined below) operate under their own terms and conditions. These additional terms and conditions will apply to your selected Package based on the Air Canada Vacations Supplier you have selected as part of your Package. Please read these additional terms and conditions carefully.

Air Canada Vacations uses third party content on its website to provide detailed information from its various Suppliers of travel goods and services. We make every effort to ensure that the information described online is current and accurate, and updates are posted on our website when new information is made available. However, Air Canada Vacations cannot be responsible for any inaccuracies or omissions contained therein. Third party information contained on our website is provided as a guideline only and should be verified directly with other available sources such as the Supplier's website.

All Supplier descriptions on this website are accurate at time of posting. For reasons beyond Air Canada Vacations' control, changes that affect Supplier descriptions may occur. Any modification will be updated on aircanadavacations.com and will be communicated at time of booking. In the event of any discrepancy between information in the brochure and our website, the information on our website shall prevail.

2. TRAVEL REQUIREMENTS

2.1 TRAVEL DOCUMENTS

It is your sole responsibility, for you and any child travelling with you, to obtain information, have in your possession all the required documentation to travel (such as passports, visa where applicable, etc.) and meet all entry or transit requirements for each country on your itinerary. Note that the documents or other requirements for the outbound portion of your travel may differ from those required for the return.

Along with the standard travel documents needed to enter Canada, additional requirements may be imposed, including additional documentation, depending on your country of origin, even if you are landing in Canada for the purpose of re-boarding a connecting flight.

Air Canada Vacations is not responsible for any missing or incorrect documentation or failure to meet the necessary entry or transit requirements. Failure to meet the necessary requirements, including presenting the proper travel documents, will result in denied boarding and automatic cancellation of your reservation without refund. Prior to making a booking and for more information on mandatory travel documentation, you must visit the following websites:

Air Canada Travel Documents

Government of Canada - Travel and tourism

2.2 ADDITIONAL TRAVEL DOCUMENTS FOR CRUISE BOOKING

Cruise electronic documents are issued between twenty-one (21) and fourteed (14) days prior to departure. It is your full responsibility to obtain at your own expense, well in advance of the departure date, all necessary travel documents required by the relevant government authorities, including all the different ports of call, and to comply with the laws thereof. Passports are required for Canadians travelling by air or by sea and the passport MUST be valid for at least six (6) months beyond the end date of your travel abroad. Some cruise itineraries require a travel visa in addition to a passport if you intend to disembark the ship on your own without participating in an organized shore excursion purchased from the cruise lines. Failure to have the proper travel documents will result in denied boarding and automatic cancellation of your cruise Package without refund.

2.3 SPECIAL NEEDS

Any particular requirements, including without limitationhotel room, stateroom, airline and/or transfers, for passengers with special needs must be requested at the time of booking. Some circumstances and medical conditions require that passengers provide advance notice and receive medical approval for air travel (for more information, visit aircanada.com). Adapted transport for transfer at destination is at extra cost when available. Certain activities at the hotels may be inaccessible to persons of reduced mobility.

Most cruise lines have limited wheelchair-accessible staterooms for which a medical certificate is required to book. Passengers MUST provide this certificate to the cruise line at least thirty (30) days BEFORE scheduled sailing date. Any special transfer arrangements required may incur additional charges. Cruise passengers with special needs must be self-sufficient and accompanied by at least one (1) other passenger who assumes full responsibility for their well-being at all times. Passengers are advised to consult with an Air Canada Vacations cruise expert regarding the feasibility of managing certain itineraries. In certain cases, passengers in wheelchairs may be precluded from going ashore due to docking facilities.

Please ensure your Air Canada Vacations cruise expert verifies all details concerning guests with physical challenges, as cruise line policies are subject to change without prior notice.

2.4 MEDICATION

It is the passenger’s responsibility to have all necessary medications and to carry them in their carry-on luggage. Please refer to https://www.aircanada.com/fr/en/aco/home/plan/baggage/carry-on.html#/ for required policy to transport prescribed medication. It is the passenger’s responsibility to ensure that they are fit to travel, and that they have consulted a qualified medical professional.

2.5 VACCINATIONS

Passengers are solely responsible for obtaining all required medical inoculations and appropriate certificates necessary for travel.

2.6 PREGNANCY

You are required to disclose pregnancy to Air Canada Vacations at the time of booking. Any woman with a normal pregnancy and no previous history of premature labour may travel up to and including her 36th week on Air Canada®, Air Canada Express® (operated by Jazz Aviation LP, Sky Regional, or EVAS-Exploits Valley Services) or Air Canada Rouge®. For more information, visit the Government of Canada website at: https://travel.gc.ca/travelling/health-safety/travelling-pregnant.

Women having reached the late stage of their pregnancy (generally 24 weeks pregnant) will not be permitted to sail on a cruise. A medical certificate may be required for women in their 23rd week or earlier who choose to sail. Details vary by cruise line and are always subject to change. Cruise line-specific details will be provided at time of booking once we are notified of your condition.

2.7 MINORS

Single parents travelling with a minor (under sixteen (16) years of age when flying on Air Canada; for cruises, under the majority age as defined by applicable cruise line) must travel with a notarized letter of consent signed by the parent not travelling for presentation to the airline/cruise line without which the airline and/or cruise line reserve the right to deny boarding to the minor.

All cruise lines require individuals under the age of twenty-one (21) to be accompanied by an adult of at least twenty-one (21) years of age and twenty-five (21) years old or more for Carnival Cruise Line. This requirement is waived for married couples (proof of marriage is required) and minor children sailing with their parents or guardians in adjacent staterooms. The age of each individual on the date of sailing determines his/her status for the entire cruise.

Age restrictions for alcohol consumption and gambling as well as infant and child rates and infant age restrictions vary by cruise line. Age requirements are subject to change. Please confirm at the time of booking. Generally, infants under six (6) months of age are not permitted to sail.

3. BOOKING DOCUMENTS

All booking documentation is issued in electronic format. You will receive up to two (2) e-mails with attachments: one (1) will include your Flight Itinerary and the other will include your voucher(s) pertaining to your hotel reservations and/or excursions. Attachments should be downloaded and printed for your records. Upon receipt of full payment and all applicable fees, electronic airline tickets will be issued between thirty (30) and fourteen (14) days prior to departure. For reservations made seven (7) days or LESS prior to departure, electronic airline tickets will be made available within twenty-four (24) to forty-eight (48) hours.

4. PAYMENT SCHEDULE

4.1 PAYMENT IN FULL

Except as provided below, full payment must be paid by credit card at time of booking. The cardholder is responsible for all charges at the time of purchase. Air Canada Vacations reserves the right to cancel your booking if full payment is not received by the scheduled due date. Unless you or your travel agent is notified in writing that your booking has been automatically cancelled due to insufficient payment, your booking remains confirmed and full payment is due as per Air Canada Vacations' payment schedule.

In the case of a hotel-only booking, full payment must be paid by the final payment due date indicated at time of booking. However, the cancellation policy may vary for selected hotels and in the case of non-refundable hotel rates, full payment at time of booking will be required and the booking will be 100% non-refundable. These hotels will be identified at time of booking.

CREDIT CARD

Your use of your credit card to pay the deposit and final payment indicates your acceptance of and compliance with these Terms & Conditions, regardless of whether use of the credit card was authorized verbally over the phone, online or in person.

4.2 EXCEPTION: BOOK WITH A DEPOSIT PAYMENT SCHEDULE

Applicable online for Packages, Flight & Hotel packages and tour Packages to Mexico, the Caribbean, Central America, United States and Europe.

If you book a Package of forty-five (45) days or more prior to departure, you can choose to book your reservation by paying a deposit of CAD 250 per person. The deposit amount must be paid by credit card at time of booking, followed by full payment of the remaining balance at least forty-five (45) days prior to departure (hereinafter the “Payment Due Date”).

The deposit payment and the payment of the remaining balance can be made online or by phone through the Air Canada Vacations call center:

  • Online : Access our Manage Your Booking page (under the tab “Travel Info’’) to make your final payment online by the date indicated; or
  • By Phone: Contact our call centre at 1 866-529-2079 to make a payment over the phone if unable to do so online. Please have your booking confirmation number handy.

You will receive one (1) reminder email from Air Canada Vacations seven (7) to fourteen (14) days prior to the Payment Due Date of the remaining balance.

4.3 IN THE CASE OF AN UNPAID BALANCE

Should you fail to pay the balance of the amount owing by the Payment Due Date, Air Canada Vacations reserves the right to cancel the booking due to insufficient payment. Your deposit will not be refunded nor credited.

4.4 SPECIFIC PAYMENT TERMS FOR CRUISES

For cruise bookings, each cruise line has its own payment schedule which is subject to change without prior notice. Please refer to the current terms of your selected cruise below. A deposit is mandatory to confirm your reservation and will vary based on duration, destination, stateroom-type selection and travel dates. The deposit amount is advised at time of booking. Additional deposit amounts may be required for hotels, tours or airfare arrangements booked in conjunction with your cruise.

Appropriate deposit or full payment, as applicable, must be paid by credit card at time of booking according to the relevant cruise lines' payment schedule. Air Canada Vacations reserves the right to cancel your booking if full payment is not received by the cruise lines' scheduled due date.

For all suites, villas, penthouses, World Cruises, Grand Voyages (including segments), and sailings of thirty (30) days and more: alternate payment schedule & deposit amounts may apply. Cancellation penalties may vary. Details are available at the time of booking.

4.5 HOTEL RESERVATIONS ONLY

You acknowledge that Air Canada Vacations pre-negotiates certain room rates with suppliers to facilitate the booking of reservations. Upon submitting your reservation request you authorize Air Canada Vacations to facilitate hotel reservations.

4.6 CREDIT CARD

Your use of your credit card to pay the deposit and final payment indicates your acceptance of and compliance with these Terms & Conditions, regardless of whether use of the credit card was authorized verbally over the phone, online or in person.

5. STANDARD CHANGE POLICY AND FEES

If you wish to make a change to a confirmed booking, such as a name changes, change in room occupancy, adding a passenger (hereinafter the “Change”), certain charges (hereinafter the “Change Fees”) will apply, depending on the destination you have booked and the supplier of your travel goods or services. No price adjustment and no refunds will be granted if a lower sale price is advertised after a reservation is confirmed.

In addition to the applicable Change Fees, the following conditions also apply to any Change:

  • If a Change is made to room occupancy and results in a higher rate, the remaining passengers are responsible for the rate applicable for the revised occupancy.
  • You assume sole responsibility for any difference in price resulting from a Change . Refunds will not be issued for any difference on a lower price alternative.
  • Change requests must be made through Air Canada Vacations and cannot be made directly with any hotel or resort. Name Change requests may be denied due to hotel- or airline-specific terms and conditions.

Air Canada Vacations' standard Change policy per destination and Package type can be found below (certain exceptions apply; please consult your Package or booking for the change policy that applies to your travel goods and services).

5.1 VACATION PACKAGES TO THE UNITED STATES (INCLUDING LAS VEGAS, ORLANDO, HAWAII, CALIFORNIA AND PUERTO RICO)

  • For Changes made twenty-one (21) days or more prior to departure date: Change Fee of CAD 50*.Accommodation and flight penalties may apply, as per exceptions below.
  • No Changes are permitted twenty (20) days or less prior to departure. All Changes made within this period will be treated as a cancellation and booking is 100% non-refundable. Cancellation fees outlined below.

5.2 EUROPE

  • For Changes made twenty-one (21) days or more prior to departure date: Change Fee of CAD50* per person, per Change, will apply Accommodation and flight penalties may apply, as per exceptions below.
  • For Changes made twenty (20) days or less prior to departure: Change Fees of 100% of the total price of your booking.

5.3 VACATION PACKAGES TO MEXICO, CARIBBEAN, CENTRAL & SOUTH AMERICA (INCLUDING COSTA RICA, COLUMBIA & PANAMA)

  • For changes made forty-five (45) days or MORE prior to departure: Change Fee of CAD 50* (taxes included) per person, per change, will apply. In addition, you assume responsibility for any such difference in price. Refunds will not be issued for any difference on a lower price alternative.
  • For Changes are permitted forty-four (44) days or LESS prior to departure : All Changes made within this period will be treated as a cancellation and booking is 100% non-refundable.
  • Cancellation fees will apply as outlined below.

*These Change Fees may vary for selected hotels. For more information, please visit our website at www.aircanadavacations.com.

5.4 CRUISE

For cruise bookings, each cruise line has its own payment schedule, change and cancellation terms and fees which are subject to change without notice. Please refer to the current terms of your selected Cruise Line for detailed terms and conditions in the table below “Cruise Line’s Changes and Cancellation Terms and Fees”.

If you wish to make any Changes to your confirmed booking before the cancellation period set by the relevant cruise line begins, as per the cruise line payment schedule outlined above in Section 4, Air Canada Vacations will endeavor to make every reasonable effort to accommodate your request. All changes are subject to availability. Change Fees may apply depending on the nature of the change and date of your request. Details vary by cruise line and are available at time of request.

Note: Any Changes that you wish to make to a confirmed booking within the cancellation period set by the relevant cruise line will be treated as a cancellation. Cancellation Fees are applicable as outlined below. If a cancellation is made by one or more passengers impacting stateroom occupancy, remaining passengers are responsible for full payment of applicable revised rate for accommodation.

5.5 ADD-ONS

Any add on excursions, day trips, passes, individual ski tickets, activities, shows tickets purchased as an option product are 100% non-refundable from the time of purchase. No Changes permitted after booking.

6. STANDARD CANCELLATION POLICY AND FEES

6.1 PACKAGES

If you wish to cancel a confirmed booking, the following charges (hereinafter the “Cancellation Fees“) will apply (certain exceptions apply, please consult your Package or booking for the cancellation policy that applies to your travel goods and services):

  • For cancellation made forty-five (45) days or MORE prior to departure: Cancellation Fees of CAD 250 per person*
  • For cancellation made forty-four (44) to twenty-one (21) days prior to departure: Cancellation Fees of 50% of the total price of the cancelled booking or product**. We will refund you the other 50% of the total price of the cancelled booking or product.
  • For cancellation made twenty (20) days or LESS prior to departure: Cancellation Fees of 100% of the total price of the cancelled booking or product. 100% NON-REFUNDABLE**

*Cancellation Fees are liquidated damages, as recognized by both you and Air Canada Vacations, to compensate, and provide an appropriate and reasonable remedy to, Air Canada Vacations for prepayments made on advance booking of travel services, and for administrative costs involved in processing a cancellation.

**Total price due and/or paid to Air Canada Vacations.

6.2 FLIGHTS

The total flight costs are 100% non-refundable at all times for Packages that include domestic flights, connecting flights, and flights operated by an air carrier other than Air Canada® or Air Canada Rouge®.

6.3 HOTELS

The Cancellation Policy may vary for selected hotels. Non-refundable hotel rates will require the full payment at time of booking and the booking is 100% non-refundable. These hotels will be identified at time of booking.

6.4 AEROPLAN® POINTS

Aeroplan® points used toward a cancelled booking will not be restituted or refunded at any time.

6.5 CRUISE

For cruise bookings, each cruise line has its own payment schedule, change and cancellation terms and fees which are subject to change without notice. Please refer to the current terms of your selected Cruise Line for detailed terms and conditions in the table below “Cruise Line’s Changes and Cancellation Terms and Fees”.If you must cancel your cruise booking, Cancellation Fees will apply depending on the type of cruise booked and when you request the cancellation, as per Air Canada Vacations’ payment schedule outlined on your booking documents. The Cancellation Fee will be equal to either the amount of the deposit or the amount of the specified percentage of the total fare, whichever is greater. Deposits and/or cruise fares may be non-refundable and payment or cancellation schedules may vary under certain promotions. The Cancellation Fees apply to each person in the cancelled stateroom.

In addition to cruise Cancellation Fees, additional cancellation charges may apply to any cancelled flight, transfer, hotel or tour booked in conjunction with your cruise. Cancellation policy is available at the time of booking.

No-show at time of sailing regardless of reason is 100% non-refundable.

Please refer to the current terms of your selected Cruise Line for detailed terms and conditions.

The cancellation policy set out in Air Canada Vacations' payment schedule outlined on your booking documents is based on information provided by each individual cruise line and is subject to change without prior notice.

6.6 CANCELLATION FEES EXPRESSED IN PERCENTAGE

In the event that the Cancellation Fees are expressed as a percentage, the percentage is applicable on the total price including all taxes and other fees (service charges included).

6.7 THIRD TO EIGHT GUESTS

There is no Cancellation Fee for the third to eight guests forming part of a group booking if cancelled outside of the 100% cancellation period. If the booking is cancelled within the 100% cancellatin period, then the applicable Cancellation Fee will apply for third to eight guests.

7. EXCEPTIONS FOR CHANGES & CANCELLATIONS POLICIES

The Cancellation Policy may vary for selected hotels such as non-refundable hotel rates. In this case the full payment at time of booking will be required and the booking is 100% non-refundable.  These hotels will be identified at time of booking. 

7.1 NON-REFUNDABLE HOTELS

The Cancellation Policy may vary for selected hotels such as non-refundable hotel rates. In this case the full payment at time of booking will be required and the booking is 100% non-refundable. These hotels will be identified at time of booking.

7.2 CANADA - FLY & RAIL VACATION PACKAGES

7.2.1 ROCKY MOUNTAINEER

  • All cancellation made sixty-one (61) days or MORE prior to departure: Cancellation Fee of CAD 25% per booking/per cancelled product; and
  • All cancellation made sixty 60 days or LESS prior to departure: 100% non-refundable

7.2.2 CANADA – SKI VACATION PACKAGES (ALL WHISTLER BLACKCOMB RESORTS, SUN PEAKS RESORTS, BANFF RESORTS, MARMOT BASIN RESORTS AND BIG WHITE RESORTS)

  • All cancellation made thirty (30) days or LESS prior to departure: 100% non-refundable

7.3 CANADA – FLY & DRIVE VACATION PACKAGES

CONDITIONS OF CAR RENTAL INCLUDED WITH FLY & DRIVE

Daily rate is based on 24 hours. You will be charged directly for additional hours, days and any additional coverage or optional products purchased at the commencement of the rental.

Minimum rental period is 48 hours.

Rates are based on the pick-up date, and not the return date.

An honoured credit card may be required at time of checkout for any other charges not included in the voucher, e.g. gasoline, Loss Damage Waiver, Personal Accident Insurance, one way service fees and taxes. Accepted credit card: American Express, MasterCard, Visa.

Minimum age for car rental is 21 with a prepaid voucher. A valid driver's license from country of origin must be presented at time of rental. All drivers under the age of 25 will be subject to a surcharge of CAD $25.00 per day; subject to change. Certain car classes may not be available to drivers under age 25.

Additional authorized drivers - including spouses and partners - must be registered on the rental agreement. Additional driver fee is CAD $10.00 per day per additional driver up to a max of CAD $50.00 per rental, per driver, where applicable; subject to change. All additional drivers should hold an honoured charge card and must possess a valid driver's license.

One-way rentals are available and are subject to applicable one-way service fees. One-way rentals are subject to availability. One-way fees are determined by distance between stations.

Guaranteed drop charges are paid locally by clients directly. This charge will be held against the customer's credit card but will not be charged to the card until the completion of the rental. These charges are subject to applicable taxes and surcharges.

One-way rentals into the US are not allowed. Vehicles can be driven into the USA but not Mexico. This may vary by location, where applicable.

Vehicles come with a full tank of gas at time of rental. Rates do not include fuel unless specifically indicated. The renter is responsible for refuelling at the end of the rental if the Fuel Purchase Option is not purchased by the client at time of rental or included in the net rates. Gasoline refueling charges will vary by region and fluctuate according to market conditions dictating the cost of fuel. There is no credit for remaining fuel.

Some optional products, such as child seat, skierized vehicle, garmin GPS, unit, may be available at a fee.

7.4 EUROPE VACATION PACKAGES

FLIGHT & HOTEL PACKAGES, CLASSIC EUROPE TOURS, ISLAND HOPPING TOURS, PREMIUM TOURS, BEACH HOLIDAY TOURS, CITY TOURS

  • All cancellation made forty-five (45) days or MORE prior to departure: Cancellation Fee of CAD 250 per person.
  • All cancellation made forty-four (44) to twenty-two (22) days prior to departure: Cancellation Fee of 50% of the total price.
  • All cancellation made twenty-one (21) days or LESS prior to departure: 100% non-refundable.

7.5 MULTI-DAY ASIA, SOUTH PACIFIC, INDIA AND SOUTH AMERICA TOUR PACKAGES

  • All cancellations made sixty (60) days or MORE prior to departure: Cancellation Fee equal to the deposit amount of CAD $400 per person.
  • All cancellations made fifty-nine (59) to forty-five (45) days prior to departure: Cancellation Fee of 35% of the total price.
  • All cancellations made forty-four (44) to thirty-one (31) days prior to departure: Cancellation Fee of 50% of the total price.
  • All cancellations made thirty (30) days or LESS prior to departure: 100% non-refundable.
  • Changes made forty-five (45) days or MORE prior to departure: Change Fee of CAD $250 per person.
  • Changes made forty-four (44) days or less prior to departure: All changes made within this period will be treated as a cancellation and booking is 50% non-refundable.

7.6 CRUISE LINES’ CHANGE AND CANCELLATION TERMS AND FEES

Cruise Line Final Payment Due Date Cancellation Period:
# of days prior to departure
Cancellation Charges
(percentage shown is of the total fare)
Azamara
120 days prior to departure 121+ days US$75 per person
120-91 days 25%
90-61 days 50%
60-31 days 75%
30 days or less 100%
Carnival Cruise Lines1-2
Cruises of 2-5 days 75 days prior to departure 76+ days No charge
75-56 days Deposit amount
55-30 days Deposit amount or 50%5
29-15 days Deposit amount or 75%5
14 days or less 100%
Cruises of 6-9 days 90 days prior to departure 91+ days No charge
90-56 days Deposit amount
55-30 days Deposit amount or 50%5
29-15 days Deposit amount or 75%5
14 days or less 100%
Cruises of 10 days or more, and all Alaska or Europe cruises 90 days prior to departure 91+ days No charge
90-56 days Deposit amount
55-30 days Deposit amount or 50%5
29-15 days Deposit amount or 75%5
14 days or less 100%
Celebrity®1-2
Cruises of 4 nights or less (including Holiday sailings) 75 days prior to departure 75+ days No charge
74-61 days 50%
60-31 days 75%
30 days or less 100%
Cruises of 5 nights or more (including Holiday sailings & Cruisetours) 90 days prior to departure 90+ days No charge
89-75 days 25%
74-61 days 50%
60-31 days 75%
30 days or less 100%
Celebrity Xpedition
Celebrity Xperience
Celebrity Flora
120 days prior to departure 120+ days No charge
119-89 days Deposit amount
88-43 days 50%
42-22 days 75%
21 days or less 100%
Xploration 180 days prior to departure 180+ days No charge
179-150 days Deposit amount
149-120 days 50%
119-90 days 75%
89 days or less 100%
Costa Cruises3
Basic Value categories 90 days prior to departure 90+ days 15%
89-57 days 25%
56-30 days 50%
29-15 days 75%
14 days or less 100%
Comfort categories (Classic, Premium, and Deluxe) 90 days prior to departure 90+ days No charge
89-57 days Full deposit amount
56-30 days 50%
29-15 days 75%
14 days or less 100%
World Cruises & Segments 90 days prior to departure 90+ days 15% (full deposit amount)
89-57 days 25%
56-45 days 50%
44-30 days 75%
29 days or less 100%
Cunard Line2
Cruises of 30 nights or less 120 days prior to departure 121+ days No charge
120-90 days 25% or Deposit amount
89-61 days 40%
60-31 days 50%
30-15 days 75%
14 days or less 100%
Cruises of 31 nights or more 150 days prior to departure 151+ days No charge
150-120 days 20% or Deposit amount
119-91 days 40%
90-64 days 50%
63-43 days 75%
42 days or less 100%
Disney Cruise Line1-2
Cruises of 1-5 nights (excluding Concierge and Suite staterooms) 90 days prior to departure 90+ days No charge
89-45 days Deposit amount
44-30 days 50%
29-15 days 75%
14 days or less 100%
Cruises of 6 nights or longer (excluding Concierge and Suite staterooms) 120 days prior to departure 120+ days No charge
119-56 days Deposit amount
55-30 days 50%
29-15 days 75%
14 days or less 100%
Cruises of 1-5 nights in Concierge or Suite staterooms 120 days prior to departure 90+ days Deposit amount
89-56 days 50%
55-30 days 75%
29 days or less 100%
Cruises of 6 nights or longer in Concierge or Suite staterooms 150 days prior to departure 90+ days Deposit amount
89-56 days 50%
55-30 days 75%
29 days or less 100%
Holland America Line2
All Voyages 5 nights or less 75 days prior to departure 75+ days No charge
74-57 days Deposit amount
56-29 days 50%
28-16 days 75%
15 days or less 100%
Voyages 6 nights or longer - Alaska, Canada & New England, Caribbean, Europe, Hawaii, Mexico, Panama, Asia, Australia, New Zealand & South Pacific, South America and Antartica, Inca Discovery (Including Segments) 90 days prior to departure 90+ days No charge
89-76 days Deposit amount
75-61 days 50%
60-31 days 75%
30 days or less 100%
Special programs - Sailing Departures through May 2024: Grand World and Grand Voyages (including segments); 28+ day Ultimate Alaska; 28+ day Australia Circumnavigation (including segments); 28+ day Hawaii, Tahiti & Marquesas; Tales of the South Pacific; Amazon Explorer; Incan Empires (including segments); 30+ day Transatlantic Voyages (including segments) 120 days prior to departure 120-91 days Deposit amount
90-76 days 60%
75 days or less 100%
Special Programs - Sailing departures June 2024 or later: Grand World and Grand Voyages (including segments); 28+ day Ultimate Alaska; 28+ day Australia Circumnavigation (including segments); 28+ day Hawaii, Tahiti & Marquesas; Tales of the South Pacific; Amazon Explorer; Incan Empires (including segments); 30+ day Transatlantic Voyages (including segments) 120 days prior to departure 120+ days No charge
119-91 days Deposit amount
90-76 days 75%
75 days or less 100%
MSC Cruises6
Cruises of 4 nights or less 75 days prior to departure 75+ days No charge
74-51 days (Yacht Club: 51 days) Deposit amount
50-31 days 50%
30-16 days 75%
15 days or less 100%
Cruises of 5-14 nights 90 days prior to departure 90+ days No charge
89-61 days (Yacht Club: 61 days) Deposit amount
60-46 days 50%
45-16 days 75%
15 days or less 100%
Cruises of 15 nights or longer 110 days prior to departure 110+ days No charge
109-61 days (Yacht Club: 61 days) Deposit amount
60-46 50%
45-16 days 75%
15 days or less 100%
World Cruise 120 days prior to departure 60+ days Deposit amount (15% of cruise fare)
59-10 days 75%
9 days or less 100%
Norwegian Cruise Line4
Cruises of 1-6 days (Club Balcony Suites and below) Standard Sailings
120 days prior to departure
120+ days No charge
119-91 days 25%
90-61 days 50%
60-31 days 75%
30 days or less 100%
Cruises of 7 days or more (Club Balcony Suites and below) 120 days prior to departure 120+ days No charge
119-91 days 25%
90-61 days 50%
60-31 days 75%
30 days or less 100%
The Haven Suites, Suites, Garden Villas and Holiday Sailings 120 days prior to departure 120+ days No charge
119-106 days 25%
105-91 days 50%
90-61 days 75%
60 days or less 100%
Princess Cruises2
For bookings made from March 4, 2024 onwards:
Sailings 1 to 24 days (including World Cruise segments) 90 days prior to departure 90+ days No charge
89-75 days 25%
74-61 days 50%
60-31 days 75%
Within 30 days 100%
Sailings of 25 days or more
(including World Cruise and World cruise segments)
120 days prior to departure 120+ days No charge
119-113 days Deposit (30% of Word cruise fare)
112-61 days 50%
60 days or less 100%
For bookings made prior to and including March 3, 2024:
Cruises of 5 days or less 75 days prior to departure 75+ days No charge
74-45 days Deposit amount
44-29 days 50%
28-15 days 75%
14 days or less 100%
Cruises of 6 to 24 days (including World Cruise segments) 90 days prior to departure 90+ days No charge
89-57 days Deposit amount
56-29 days 50%
28-15 days 75%
14 days or less 100%
Cruises of 25 days or more
(Full World and World Cruise segments)
120 days prior to departure 120+ days No charge
119-90 days Deposit amount
89-64 days 50%
63-43 days 75%
42 days or less 100%
Royal Caribbean International®1-2
Cruises of 4 nights or less (including Holiday sailings) 75 days prior to departure 75+ days No charge
74-61 days 50%
60-31 days 75%
30 days or less 100%
Cruises of 5+ nights (including Holiday sailings & Cruise tours) 90 days prior to departure 90+ days No charge
89-75 days 25%
74-61 days 50%
60-31 days 75%
30 days or less 100%
Silversea Cruises1-2
Standard Cruise 150 days prior to departure 151+ days $600 CAD per booking
150-121 days 15%
120-91 days 25%
90-61 days 50%
60-31 days 75%
30 days or less 100%
Uniworld
Uniworld River Cruises 120 days prior to departure 120+ days $200
119-90 days 20%
89-60 days 35%
59-30 days 50%
29 days or less 100%

1Alternate payment schedule and deposit amounts apply to all suites, villas, penthouses and World Cruises.

2Except certain promotions where deposits or cruise fares are non-refundable and payment or cancellation schedules vary.

3A change from Basic to Comfort categories constitutes a cancellation and is a new booking.

4There is no Cancellation Fee for guest 3-8 if cancelled outside of the 100% cancellation period. If the reservation is cancelled within the 100% cancellation period then the applicable cancellation fee will apply for guest 3-8.

5The Cancellation charge will be equal to either the amount of the deposit or the amount of the specified percentage of the total fare, whichever is greater.

6All penalties exclude government taxes and fees. At times MSC Cruises may offer a promotion that includes a non-refundable deposit. This means that the deposit paid at time of booking will not be refunded if guest chooses to cancel at anytime. Promotion is always labelled as NR in the promotion name.

Appropriate deposit or full payment (as specified above for each individual cruise line) must be paid by credit card at time of booking according to the payment schedule. Air Canada Vacations reserves the right to cancel your booking if full payment is not received by the scheduled due date. Unless you or your travel agent is notified in writing that your booking has been automatically cancelled due to insufficient payment, your booking remains confirmed and full payment is due as per Air Canada Vacations' payment schedule outlined above.

8. AIR CANADA VACATIONS TRAVEL PROTECTION PLANS

You may purchase a Travel Protection Plan from Air Canada Vacations for certain Packages at time of booking. For full plan coverage and details, visit our Travel Protection page.

9. TRAVEL INSURANCE

Air Canada Vacations strongly recommends you have sufficient travel insurance for all your coverage needs. When travelling to Cuba, all travellers, foreign and Cubans living abroad, must have a medical insurance policy.

For more information, please visit our Travel Insurance page.

10. REFUNDS

No reimbursements or refunds will be issued for unused travel services or any component of the Package after departure. Refunds are not granted for bookings cancelled by a customer due to inclement weather or illness or any other situations beyond Air Canada Vacations' control; these must be claimed through your travel insurance. No guarantee is provided or warranted that any refund will be available. No refund will be granted if a lower sale price is advertised after a reservation is confirmed.

Important: If the price of a product is displayed incorrectly at aircanadavacations.com, we reserve the right to cancel the reservation at the incorrect price within a reasonable delay and a refund of the monies will be processed immediately.

11. GIFT CERTIFICATES

Effective as of August 31, 2023, Air Canada Vacations will discontinue the sale of the Air Canada Vacations gift certificates. Air Canada Vacations gift certificates purchased before August 31, 2023 will continue to be honored in accordance with the Terms & Conditions found here.

12. APPLICABLE DISCOUNTS AND OFFERS

12.1 HOTEL & RESORT DISCOUNTS

The Package Price (as defined below) is confirmed at the time of booking and includes the discounts offered by hotels and resorts, as indicated on each applicable hotel page at aircanadavacations.com. At the time of booking, Air Canada Vacations will indicate the original Package Price as well as the reduced Package Price after the discount offered by the hotel or resort has been applied. Any applicable discount (as indicated on the hotel pages where a discount applies) will be listed in CAD and is only applicable to new bookings that have been paid in FULL by the due date indicated in the payment schedule as advertised at aircanadavacations.com under “Promotions” and “Save up to”. Discounts will only be applicable on the base price of the Package and do not apply to surcharges, charges, taxes, fees and gratuities. Certain blackout periods apply and are indicated on aircanadavacations.com. Full payment must be received at Air Canada Vacations accounting department at 1440 St. Catherine Street West, suite 600, Montreal, QC, H3G 1R8 no later than the payment date specified at aircanadavacations.com under the “Save up to” section. Failing that, the discounts offered by hotels and resorts will be removed automatically from the reservation and full payment will be required based on the regular Air Canada Vacations payment schedule.

Discounts are subject to availability at the time of booking. Terms and conditions are subject to change without prior notice. Prices on our website reflect applicable reductions and are valid for bookings made during a same session. If you log off our website, prices may be different the next time you log on. Final prices will be displayed before confirming your payment. A supplement may apply for passengers travelling alone.

13. PRICING INFORMATION

13.1 CURRENCY & VALIDITY OF RATES

All prices are in Canadian currency, unless otherwise indicated based on exchange rates, fuel cost, taxes, fees, charges, and surcharges (including service charges imposed by Air Canada Vacations) as confirmed at time of booking.

The Package price (hereinafter the “Package Price”) is confirmed at the time of booking. Air Canada Vacations endeavours to deliver the Package you have selected. If the Package Price increases following the imposition of a surcharge on fuel by the carrier or an increase in the exchange rate, insofar as the exchange rate applicable before the date on which the services are provided has increased by more than five percent (5%) since the date on which the contract was entered into; and/or if the increase, without taking into account any increase in the provincial sales tax or Canada's goods and services tax, rising taxes, royalties or authorized charges by a competent public authority, is equal to or greater than seven percent (7%) of the price of services, you may choose between a full and immediate reimbursement of the services or the provision of similar services. Reimbursements are processed by Air Canada Vacations within fourteen (14) to thirty (30) days of receipt of your written request for cancellation.

Prices or information could be different on your next website visit or session.

13.2 PRICE INCLUSIONS

The Package Price only includes the items specifically listed on your booking at the time of purchase. Please refer to your specific Package for inclusions. Anything that is not specifically identified on your Booking at the time of purchase, is excluded from the Package Price.

13.3 PRICE EXCLUSIONS

Most Packages and hotel bookings are subject to extra charges above those reflected in the Package Price for each Package and are not included in Air Canada Vacations Package Prices.

For example:

  • Any supplementary services purchased at destination (meals, drinks, cleaning, incidentals, items and services listed in the facilities description etc.)
  • Any costs incurred to and/or from the destination
  • Meals and/or alcoholic beverages (unless specified)
  • Local excursions at destination
  • Telephone calls (unless specified)
  • Tips or service gratuities
  • Mandatory gratuities for cruises
  • Laundry
  • Car rental fees, insurances and taxes billed at destination by the car rental company when booking a car rental
  • Items of a personal nature and/or personal services not specified as being included in association with a selected product as per the resort description in this site at aircanadavacations.com
  • Departure taxes
  • Hotel administrative fees
  • Hotel transfers (unless otherwise stated);
  • Additional fees that may apply for sports equipment aboard transfer vehicles; and/or
  • Any other item not specifically listed as being included at the time of booking.

Certain local taxes and fees may be applicable in addition to the above extra charges for the destination you are travelling to and are payable in local currency prior to your departure from the destination. Please refer to the relevant government authorities of your destination for more information on applicable taxes.

Compensation Fund for customers (Travel agents located in Quebec):
As of November 1, 2021, Package Prices do not include the client's contribution to Quebec’s compensation fund (hereinafter the “Customer’s Contribution”) for customers, amounting to CAD 3.50 per CAD 1,000 of travel services purchased, the amount of which is your travel agent's responsibility to collect. If the client changes their booking and the price of the Package Price is higher than the original Package Price, the customer’s contribution will be adjusted accordingly on their invoice. As of January 1, 2024, travel agents will have no obligation to collect the Customer’s Contribution. However, a Customer Contribution corresponding to 0.10% of the tourist services purchased by the customer must still appear on the receipts and invoice given to the customer, for example with the mention “Contribution to the Compensation Fund for Customers of Travel Agents”. On the next line the words “Rebate applicable” must appear, followed by the same amount, subtracted, in order to credit the payment of the Customer’s Contribution. For more information, please visit :https://www.opc.gouv.qc.ca/en/consumer/good-service/travel/compensation-fund/definition/.

The Quebec compensation fund is a financial protection plan administered by the Quebec Consumer Protection Office from which you benefit automatically by doing business with a travel agent who holds a license issued by the Quebec Consumer Protection Office. The protection provided by the fund is complimentary to the protection provided by your travel insurance, if any. For complete information on the fund and situations covered by the fund, please visit the Quebec Consumer Protection Office website.

14. CHANGES TO YOUR BOOKING BY AIR CANADA VACATIONS

Air Canada Vacations may be required to modify your booking in cases where part of the Package may no longer be available for reasons such as but not limited to, unexpected maintenance, hotel overbooking or other reason outside of Air Canada Vacations’ control. In such cases, substitute products or services of equal or greater quality will be provided. If, after confirmation, Air Canada Vacations makes a hotel change or other changes to your travel arrangements, such as but not limited to:

  • change of destination;
  • change of departure or return by more than twenty-four (24) hours;
  • change of hotel and/or accommodation standards; and/or
  • change of the routing requiring additional travel identification or documentation without sufficient time to obtain this documentation before departure

Air Canada Vacations will contact you or your travel agent prior to your departure at Air Canada Vacations’ earliest convenience upon receipt of notification from the concerned Supplier. In such an event, Air Canada Vacations will offer you the following options:

  • Acceptance of the change as offered;
  • Selection of an alternate package with Air Canada Vacations, based on availability. Any price differential resulting from substitution with a lower-priced alternative will be refunded. You will be responsible for payment of any difference in price based on substitution of a higher priced alternative of their choice; or
  • Cancellation of your booking with a full refund of the total Package Price paid to Air Canada Vacations.

15. PRIVACY POLICY

Your privacy is important to us, and safeguarding your privacy is fundamental to our business. For information about how Air Canada Vacations handles your personal information, please review our Privacy Policy.

We encourage you to periodically review this policy, as we may update it from time to time. Updates will be posted on our website, and we will take reasonable steps, as determined by Air Canada Vacations, to alert customers to any significant changes before they take effect.

16. AIR CANADA VACATIONS EMAIL OFFERS

When you book your travel with us, we have your implied consent to use your email address to send you promotional emails that we feel may be of interest to you. In other cases, you may expressly consent to receiving promotional emails by subscribing on our website.

If you receive emails and want to unsubscribe it is simple to do, as all promotional emails include opt-out capability. Visit our Privacy Policy for more information about how Air Canada Vacations handles your personal information.

Note that service emails are not promotional emails and provide important information that must be communicated to you. Service emails must be transmitted to you in order to carry out Air Canada Vacations' business activity. Service emails include, but are not limited to, emails containing information on purchases made on www.aircanadavacations.com, and emails containing vacation package related information.

17. LIABILITY

17.1 SUPPLIERS

Air Canada Vacations makes arrangements with third-party suppliers who provide travel services such as flights, cruises, hotels, airport-hotel transfers, sightseeing excursions, car rentals or other activities included in your Package (hereinafter the “Supplier”).

While Air Canada Vacations makes every effort to deal with the most reputable suppliers, we are not responsible for their acts and omissions and for acts and omissions of their respective employees, representatives or agents.

Any specific hotel requirements will appear under the "Purchase Summary" section, during the booking process after the room selection.

You agree to abide by the terms and conditions of purchase imposed by any supplier, including without limitation hotel, airline, cruise, car rental company or tour operator ("Supplier") with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the Supplier's rules and restrictions, which are available through the Supplier, regarding availability and use of fares, products, or services.

Certain hotel Suppliers may require you to present a credit card or cash deposit upon check-in to cover additional expenses during your stay. Such deposit is unrelated to any payment received by Air Canada Vacations for your hotel booking with the Supplier.

Air Canada Vacations is not liable for any costs or fees incurred due to relocation.

You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such third-party provider's rules and restrictions, which are available through the third-party provider, may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, and in your forfeiting any monies paid for such reservation. Air Canada Vacations is not liable for any cost or fees incurred by such violation.

Local taxes and fees may be applicable for hotel stays in the destination you are traveling to and are payable in local currency.

17.2 EXCURSIONS

Customers may choose to participate in excursions, optional tours or activities of local suppliers at destinations that may be offered for an additional fee by Air Canada Vacations. Any written or oral contract is considered to be exclusively between the customer and the Supplier. Some excursions may have a risk of personal injury, loss or damage. Air Canada Vacations assumes no responsibility for any claim, loss, damage, cost or expense arising from a customer's participation in said excursions.

17.3 AIRLINE

Air travel services are subject to conditions imposed by law and our airline partners (hereinafter the )“Carrier”)). As such, the Carriers’ liability is limited by their respective tariffs, conditions of carriage as well as international conventions and arrangements. Conditions of Carriage apply to flights bound to and from your destination, some of which limit or exclude liability. For Carrier’s liability and options available to you regarding loss, damage or delay of your baggage, please consult the Air Canada website and submit any claims directly to Air Canada. Air Canada Vacations does not assume any responsibility for schedule changes made by the airline, or any additional costs (accommodation, meals, etc.) incurred due to any flight delays or missed connections.

When the Carrier determines, in good faith and using its reasonable discretion, that a passenger's medical or physical condition involves an unusual hazard or risk to themselves or to other persons (including, in the case of expectant mothers, unborn children) or property, the Carrier can require the passenger to provide a medical certificate that then must be accepted and cleared by the Carrier's medical officer as a condition of the passenger's acceptance for subsequent travel.

17.4 LIABILITY OF AIR CANADA VACATIONS

Air Canada Vacations assumes no responsibility for any cost or expense arising out of personal injury, accident or death, any loss, damage or delay of baggage and/or other property, or any inconvenience, loss of enjoyment, disappointment, distress or frustration, whether physical or mental, resulting from any of the following:

  • The act or omission of any third party including suppliers other than Air Canada Vacations or its employees;
  • Sickness, theft, labour dispute, mechanical breakdown, quarantine, government actions, weather, or any other cause beyond our direct control;
  • Your failure to obtain the documentation required for your trip such as passports, visas, and certificates (in which case you are not entitled to any refund);
  • Your failure to meet entry and transit requirements;
  • Your failure to follow instructions including but not limited to airport departure times, baggage handling, and check-in/check-out times; and
  • Cancellation or change for any reason in the travel services offered (including but not limited to flight, accommodation, transfers and activities). We reserve the right, at our sole discretion, to cancel or substitute travel services with a comparable alternative at our discretion, and Air Canada Vacations will advise you within a reasonable amount of time prior to departure of any such cancellation or change. If we must cancel your booking entirely, Air Canada Vacations' liability will be limited to a refund of all monies paid.

A full refund, however, will not be granted where cancellation of travel must be made by Air Canada Vacations for any situations which are unusual and/or unforeseeable, i.e., any force majeure, including but not limited to, weather conditions such as inundation, any type of storm, hurricane, tornado or similar, fire, seismic activity, nuclear disasters, strikes, riots or civil conflicts, acts of war, terrorist actions, any public health emergencies or health risks, government actions, supplier bankruptcies and any other events beyond Air Canada Vacations' control.

Hurricane season in the North Atlantic is generally between June 1 and November 30. Other adverse weather conditions impact other parts of the world at various time of the year. Air Canada Vacations is not liable for the costs or other consequences that arise out of or result from any inclement weather conditions at any time and where Air Canada Vacations' contractual obligations with its Suppliers does not allow for reimbursement of the sums paid to the Supplier.

18. CRUISES - OTHER IMPORTANT INFORMATION:

CRUISES

a) Registration: In order to simplify the boarding process and to comply with international security laws, all passengers are required to complete a passenger immigration/embarkation form, found on each cruise lines' website well in advance of your sailing date. Passengers who do not complete the registration process at least seven (7) days prior to sail date will be required to be checked-in at the pier at least two (2) hours prior to the published sailing time or they will be denied boarding with no refund. In addition, failure to properly complete the online registration form in a timely manner will result in delayed receipt of cruise electronic documents.

b) Fuel supplements: All cruise lines reserve the right to impose a fuel surcharge if the NYMEX oil price exceeds certain limits during the year.

c) Dining: Requests for specific dining times and table size will be accepted at the time of bbooking but cannot be guaranteed or confirmed prior to departure and Air Canada Vacations will not be held responsible if such requests cannot be fulfilled..

d) Arrive prior to sailing: It is recommended that you arrive at your destination one day prior to the first sailing date. To select a hotel, see aircanadavacations.com.

e) Groups: Alternate payment schedule and amounts apply. Details are available at time of booking. Contact Groups department

19. LOCAL LAWS AND REGULATIONS

You are entirely responsible for ensuring that you are aware of, and compliant with, any and all laws, regulations, policies and other applicable obligations, restrictions, limitations or practices that could be imposed on anyone within the territory or country where you may be travelling to (including during any transit). Air Canada Vacations is not responsible for any losses, damages or fines, or any similar measures, that you have incurred due to your non-compliance with any and all laws, regulations, policies and other applicable obligations, restrictions, limitations or practices that you should have been aware of.

You acknowledge that living standards and practices at the destination and the standards and conditions with respect to the provision of utilities, services, religion, sanitary conditions, local practices, political system and accommodation may differ from those found in Canada.

20. AIRPORT CHECK-IN

All flights are operated by Air Canada®, Air Canada Rouge® or Air Canada Express® (operated by either Jazz Aviation LP, Sky Regional, or EVAS-Exploits Valley Services), unless otherwise specified.

In light of longer than usual wait times, it is recommended that customers present themselves at the airport counter of the airline ahead of time, as indicated on the Flight Itinerary received by email, according to the check-in and boarding gate deadlines as listed on the airline’s website (click here for the Air Canada website). At check-in, name and contact information must be provided.

Air Canada representatives are available to assist you while at the airport, or you may contact an Air Canada Vacations Customer Care representative at 1-800-296-3408. Failure to check-in and board a segment of customer’s flight on time may result in the cancellation of a customer’s entire reservation with no right of recourse or refund.

21. MINORS - FLIGHT PORTION

Infants under 2 years of age (at date of completion of travel) travel for a reduced rate aboard Air Canada®, Air Canada Rouge® and Air Canada Express®. Only one (1) infant is permitted per adult passenger (sixteen (16) years of age or older). Reduced rates are also available for children between two (2) and twelve (12) years old. The date of birth of all minors must be provided at check-in process.

22. FOOD, WATER AND BEVERAGES

Change of routine, sun and/or food, water and beverages may be very different in other countries and may lead to health issues or illness. Customers are encouraged to take all necessary precautions. Air Canada Vacations assumes no responsibility for any claim, loss, damage, cost or expense arising from these conditions and any resulting health issues. Water interruptions/power outages may be experienced at times, and Air Canada Vacations assumes no responsibility for any claim, loss, damage, cost or expense arising therefrom.

23. SOCIAL AND SPORTS ACTIVITIES

Many resorts include social activities, organized sports, and use of sports equipment as part of their services. These amenities are subject to change or cancellation at any time without notice. Some activities may involve risks, for which Air Canada Vacations assumes no responsibility.

24. INSECTS

Insects may be found inside and outside of the hotel no matter the hotel chosen as part of the Package. Customers are encouraged to take all necessary precautions.

25. HOLIDAYS, SCHOOL BREAKS, ELECTIONS AND CONVENTIONS

Availability of some services and amenities may be limited during certain periods. These periods may include but are not limited to school breaks, spring breaks, religious holidays, elections and conventions. These periods vary by country and are controlled by local authorities.

Air Canada Vacations assumes no responsibility for inconveniences customers may experience when travelling during one of these periods.

26. HOTEL/ROOM ALLOCATION

The hotel or resort is responsible for room allocation in accordance with the category reserved. Air Canada Vacations assumes no responsibility as to the location, decor, furnishing or type of bed in the room that may vary based on the room's location on the hotel property. If the customer would like to change rooms, such changes are subject to availability and additional fees may apply.

For select Europe and Canada travel packages, in addition to the above, the stipulation of "or similar" indicates that guests will stay at a hotel of the same star rating as the hotel listed. The hotel accommodations will be communicated by email to the consumer 30 days prior to departure.

27. CHECK-IN AND CHECK-OUT CONDITIONS

Hotel check-in will vary based on the Supplier, but is generally between noon and 3 p.m. Hotel check-out times may vary depending on the property, but generally customers must vacate the room by 11 a.m. For passengers with late flights, every effort will be made to provide a hospitality room, however, this cannot be guaranteed, particularly during high season.

28. INTERMEDIATE SEASON

From May to November, some services and facilities at hotels may be suspended or offered in rotation.

29. BEACHES

Please note that the size and condition of the beaches can vary without notice due to various environmental factors including but not limited to adverse weather, presence of seaweed or sargassum.

30. VIEWS

Oceanfront rooms offer direct views of the ocean. Ocean view rooms offer partial views of the ocean or views from an angle.

31. Luggage

For the most up-to-date information regarding baggage allowance, dimensions, weight allowances, checked luggage, excess baggage and sports equipment, please visit Air Canada's Baggage Information page.

It is a good idea to purchase baggage insurance at time of booking.

32. TRANSFERS

Travel times from the airport to your hotel where indicated are approximate and can vary due to unforeseen circumstances.

33. STATEMENT TO THE TRAVEL AGENT

Customers must inform their travel agents of their intentions, expectations and needs before their travel reservations are completed.

34. UNFIT FOR TRAVEL

Air Canada Vacations and its Suppliers reserve the right to decline any passenger at any time. Passengers may be declined or have their voyage terminated at their own risk and expense should their physical or mental condition, in the opinion of the ship's physician, render them unfit for travel, or represent a danger to themselves or any other passenger. Cruise lines also reserve the right to decline or terminate the voyage of any passenger who, at the sole discretion of the ship's captain, is believed to be dangerous to him/herself or others, or a cause of disturbance to cruise passengers or crew. Such passengers may be left at any scheduled port of call or place without any liability to the cruise line or Air Canada Vacations. In this circumstance, no refund or extra expenses will be honoured by the cruise line or Air Canada Vacations.

35. SPORTS AND ACTIVITIES

Information regarding sports and activities in this site is for information purposes only and is not meant to incite participation. Air Canada Vacations assumes no responsibility for any accident, damage of equipment, cost or expense arising from participation.

36. COMMENTS, CONCERNS & CLAIMS

Regardless of Air Canada Vacations' liability, any incidents, including injuries, service cancellation or dissatisfaction must be reported to your destination representative, where available, or through our Customer Care during the event or as soon as possible, to allow Air Canada Vacations an opportunity to provide assistance.

Should you have any comment or concern about accommodations or services after your travel, contact us via our Contact Form or by mail. Mail must be received by our offices no later than fourteen (14) days upon return from your trip.

Mailing address:
Air Canada Vacations Customer Relations
1440 St. Catherine Street W., Suite 600
Montreal, QC, H3G 1R8

37. BAGGAGE CLAIMS

Please note that for baggage claims, written notice to the carrier must be made within 7 days of the receipt of checked baggage in the case of damage, and, in the case of delay, within 21 days from the date on which the baggage is placed at the disposal of the passenger.

For all baggage claims, fill out the appropriate Air Canada Delayed or Damaged Baggage form.

All information provided to Air Canada Vacations remains confidential.

38. QUEBEC OFFICE

1440 St. Catherine Street West, Suite 600
Montreal, Quebec
H3G 1R8

39. ONTARIO OFFICE

5925 Airport Road, Suite 700
Mississauga, Ontario
L4V 1W1

Holder of Quebec license # 702566
TICO # R50013536 / W50013537

This site is published by Touram Limited Partnership, herein referred to as Air Canada Vacations.

®Aeroplan is a registered trademark of Aeroplan, Inc., used under license by Touram Limited Partnership.

®Air Canada Vacations is a registered trademark of Air Canada, used under license by Touram Limited Partnership.

® Air Canada, Air Canada Express and Air Canada Rouge are registered trademarks of Air Canada, used under license by Touram Limited Partnership.

© 2023 Copyright and all rights reserved Touram Limited Partnership.