Hotel Xcaret Mexico
Location
- 64 km from Cancun/Mayan Riviera airport
- Located directly on the beach
- Playa del Carmen
- 95 km from the new Tulum International Airport
- 2.7 km from Xcaret Park
Address
Hotel description
Hotel Xcaret Mexico is located on the Caribbean Sea across from Cozumel Island, on a semi private beach and nestled among the best nature parks of Mexico. Featuring innovative eco-integrating architecture and design, 900 bright spacious suites and astonishing views of the ocean, rivers, pools and jungle.
Meal and beverage plans
All Inclusive Plan
- Breakfast, lunch and dinner daily
- Unlimited alcoholic and non-alcoholic drinks
- Buffet or a la carte restaurants
- 24-hour room service
Additional inclusions
- Daily activities
- Nightly entertainment
- WiFi throughout the property
- 24-hour front desk
- Concierge service
- Unlimited access and transportation to Grupo Xcaret parks and tours
- Xcaret Xailing day trip to Isla Mujeres
- Xcaret Xailing Ferry to Cozumel
- Catamaran Tour to Isla Mujeres (starting Aug 5/24)
- Roundtrip arrival and departure transfers to/from Cancun Aiport or Tulum Aiprort
Best For...
Earn more with Aeroplan
Exclusive perks
Exclusive perks
Luxury
Family
Spa
Wedding & honeymoons
Ecolabel hotels
2SLGBTQIA+ Resorts
Important Notes
Round trip arrival and departure transfers between Cancun Airport and hotel or Tulum Airport and hotel, are provided by Hotel Xcaret Mexico.
Guests will be met by a Grupo Xcaret representative upon arrival outside of the terminal.
Environmental Sanitation Fees are payable in local currency directly to the hotels. As these fees fluctuate by hotel, you may contact your respective hotel for more information on the applicable fees.
The suites at Hotel Xcaret Mexico are located across various buildings called "Casas". Each Casa represents a natural element representing symbols of great importance to the Mayan Culture.
- Casa Viento - Symbol: Wind
- For the enjoyment of the youngest of the family, Casa Viento is located next to the pool specially designed for their happiness and safety. It is also close to the family club, kids club, the trajineras dock that goes to Xcaret, and also to Chibalí restaurant, which will be their favorite thanks to its candy station and delicious desserts.
- Casa Tierra - Symbol The Ceiba Tree
- Perfect suites for your family’s comfort, with the best views of the Caribbean Sea and to its blue waters that change every day. Close to the beach, inlets and to the main infinity pool.
- Casa Agua - Symbol: Raindrop
- For lovers of physical and mental wellness, Casa Agua is characterized for its suites with a volcanic stone jacuzzi and views to the Mayan jungle or to the relaxing river. This Casa also has its own gym and is home to Muluk Spa, the only spa in the world that is nestled in a natural cave. Ages 16+.
- Casa Espiral - Symbol: The Spiral
- Thanks to its proximity to restaurants and to the convention center, Casa Espiral is ideal to accommodate groups that attend an event or celebrate a wedding. The inlets with view to our Xpiral pyramid and diamond shaped infinity pools will feel like an extension of your suite.
- Casa Fuego - Symbol: The Sacred Fire
- An exclusive and sophisticated adults-only experience. Great for couples who are looking for exclusiveness, private spaces and butler service. This Casa has its own reception, gym and Italian-Mexican restaurant. Ages 18+.
The All-Fun Inclusive® experience transforms and goes beyond the traditional "all-inclusive" concept.
Inclusions:
- Unlimited access and transportation to all Grupo Xcaret parks and tours: Xcaret, Xel-Há, Xplor, Xplor Fuego, Xoximilco, Xenses & Xenses Insomnia, and Xenotes*
*Reservations are required for Xel-Há, Xoximilco, Xplore Fuego, Xenotes. Please contact hotel concierge for assistance.
As part of the All-Fun Inclusive® concept, guests can now enjoy a day trip to Isla Mujeres.
Discover this charming island located off the coast of Cancun where you will find unique nature, a picturesque town and authentic Caribbean living.
This experience includes:
- Round-trip transportation (shared) from Hoteles Xcaret to Embarcadero Isla Mujeres (pier at the Cancun Hotel Zone)
- Ferry round-trip to Isla Mujeres on board the modern vessels by Xcaret Xailing
- Isleños bus: City local bus that tours along with the island's most iconic spots
- Access to the Scenic tower at the pier at the Cancun Hotel Zone
- Exclusive special benefits at select restaurants/beach clubs on the island
*Food and beverage during the tour are not included.
Reservations are essential to enjoy this tour. Please contact Guest Services for schedules and reservations at: dxguestservice@hotelxcaret.com
As part of the All-Fun Inclusive® concept, guests can enjoy a day to Cozumel.
This experience includes:
- Roundtrip transportation from Xcaret hotels to the Fiscal Pier on 5th Avenue, Playa del Carmen
- Ferry round-trip to Cozumel
- Access to the Cancún´s Scenic Tower
- Air Conditioning
- Wi-Fi
- Safety Equipment
- Restrooms
- Purified water fountain
- Luggage area
- Additional Information:
Accommodation, meals, transportation, and any additional activities in Cozumel are at the expense of the guests.
Tour operates on select days of the week.
Reservations are essential to enjoy this tour. Please contact Guest Services for schedules and reservations at: dxguestservice@hotelxcaret.com
Starting August 5, 2024, the Catamaran tour to Isla Mujeres will be offered as part of the All Fun Inclusive® experience.
This new tour will include the following:
- Roundtrip transportation from Hoteles Xcaret to Isla Mujeres Pier Point in the Cancun Hotel Zone
- Round trip Catamaran ride from Cancun-Isla Mujeres-Cancun
- Certified crew on board of the catamaran
- Snorkelling tour on a reef
- Snorkelling gear and full-face mask.
- Premium drinks and hand fruit on board.
- Box Lunch
- Time at leisure at Isla Mujeres
- Option to return to Cancun by Ferry, instead of the Catamaran, if guests wish to spend more time in Isla Mujeres. Guests must always ensure to be on time for their return transportation to the hotel. If guests cross at a later time, they will not have the possibility to take their included transportation.
- Access to the Cancun scenic tower located at the Isla Mujeres Pier point.
Operation Frequency: Monday, Wednesday, Friday, and Sunday.
Reservations are essential to enjoy this tour. Please contact Guest Services for schedules and reservations at: dxguestservice@hotelxcaret.com
Xcaret Hotels have introduced a new No-Show Policy for their Parks and for dinner reservations.
A no-show fee of $25 USd will be charged to guests who do not request a cancellation with at least 24-hours advanced notice at the following restaurants and parks:
Dinner Reservations at: Teatro del Rio, Ha (non-refundable), Dominical Brunch (non-refundable)
Parks: Xoximilco, Xel-Ha, Xenotes, Xichen
For further assistance, guests can contact the Guest Services team at the hotel at: dxguestservice@hotelxcaret.com
Xavage Park will pause operations starting November 12, 2024 to redesign the experience. The reopening date will be announced when available.
Xenses Park will continue to operate as usual from 8:30 a.m. to 6:00 p.m., and the Insomnia Experience will switch to a seasonal schedule, suspending activities as of November 11, resuming summer 2025.
Suite Garden View
Suite River View
Suite Ocean View
Suite Garden SPA
Suite River SPA
Suite River Adults
Swim Up Garden
Suite Ocean Front Family
Suite Ocean Front Adults
Swim Up Ocean Front Adults
Junior Suite
Junior Suite SPA
Junior Suite Adults
Restaurants & Bars
Restaurants
- Mercado De La Merced - Buffet - International and Mexican
- Trajinera - À la carte - Seafood
- Bio - À la carte - Vegan
- Fuego - À la carte - Italian and Mexican
- Las Cuevas - Buffet - Steak House
- Cantina Los Faroles - À la carte - Oaxacan cuisine
- Chibali - Buffet / À la carte - International
- Las Playas - À la carte - Grill
- Teatro Del Rio - Dinner show or dinner theatre - Tasting menu - Reservation required
- Xin-Gao - À la carte - Asian - Reservation required
- Ha' - À la carte - Tasting menu and wine pairing - Additional charge ($)
Bars
- Mexican cantina
- Lobby Bar
- Wellness bar
- Cocktail bar
- Pool Bar
- Rooftop Bar
- Swim-up Bar
Activities
Pools
- Outdoor pool
- Outdoor adult pool
- Rooftop pool
Motorized and non-motorized water sports
- Veleo catamaran
Land activities
- Tennis
- Paddle ball courts
- Extreme parks
- Ecological tours
Entertainment
- Teen's Club
- Kid's Club
Health and Relaxation
- Fitness centre
- Hydrotherapy ($)
- Spa ($)
- Yoga
Other facilities & services
- Airport shuttle service
- Wedding packages and services ($)
- Babysitting service
- Gift shop
- Event packages and services ($)
- Beauty salon
- Concierge service
- Meeting facilities
- Business centre
- Flotarium
- Las Cuevas Sunday Brunch (reservation required)
- Catamaran Snorkel Tour
- Xcaret Yachts tours
Airport Transfers
Round trip arrival and departure transfers between Cancun Airport and hotel or Tulum Airport and hotel, are provided by Hotel Xcaret Mexico.
Guests will be met by a Grupo Xcaret representative upon arrival outside of the terminal.
Environmental Sanitation Fees
Environmental Sanitation Fees are payable in local currency directly to the hotels. As these fees fluctuate by hotel, you may contact your respective hotel for more information on the applicable fees.
Casas at Hotel Xcaret Mexico
The suites at Hotel Xcaret Mexico are located across various buildings called "Casas". Each Casa represents a natural element representing symbols of great importance to the Mayan Culture.
- Casa Viento - Symbol: Wind
- For the enjoyment of the youngest of the family, Casa Viento is located next to the pool specially designed for their happiness and safety. It is also close to the family club, kids club, the trajineras dock that goes to Xcaret, and also to Chibalí restaurant, which will be their favorite thanks to its candy station and delicious desserts.
- Casa Tierra - Symbol The Ceiba Tree
- Perfect suites for your family’s comfort, with the best views of the Caribbean Sea and to its blue waters that change every day. Close to the beach, inlets and to the main infinity pool.
- Casa Agua - Symbol: Raindrop
- For lovers of physical and mental wellness, Casa Agua is characterized for its suites with a volcanic stone jacuzzi and views to the Mayan jungle or to the relaxing river. This Casa also has its own gym and is home to Muluk Spa, the only spa in the world that is nestled in a natural cave. Ages 16+.
- Casa Espiral - Symbol: The Spiral
- Thanks to its proximity to restaurants and to the convention center, Casa Espiral is ideal to accommodate groups that attend an event or celebrate a wedding. The inlets with view to our Xpiral pyramid and diamond shaped infinity pools will feel like an extension of your suite.
- Casa Fuego - Symbol: The Sacred Fire
- An exclusive and sophisticated adults-only experience. Great for couples who are looking for exclusiveness, private spaces and butler service. This Casa has its own reception, gym and Italian-Mexican restaurant. Ages 18+.
All-Fun Inclusive®
The All-Fun Inclusive® experience transforms and goes beyond the traditional "all-inclusive" concept.
Inclusions:
- Unlimited access and transportation to all Grupo Xcaret parks and tours: Xcaret, Xel-Há, Xplor, Xplor Fuego, Xoximilco, Xenses & Xenses Insomnia, and Xenotes*
*Reservations are required for Xel-Há, Xoximilco, Xplore Fuego, Xenotes. Please contact hotel concierge for assistance.
Xcaret Xailing Ferry to Isla Mujeres
As part of the All-Fun Inclusive® concept, guests can now enjoy a day trip to Isla Mujeres.
Discover this charming island located off the coast of Cancun where you will find unique nature, a picturesque town and authentic Caribbean living.
This experience includes:
- Round-trip transportation (shared) from Hoteles Xcaret to Embarcadero Isla Mujeres (pier at the Cancun Hotel Zone)
- Ferry round-trip to Isla Mujeres on board the modern vessels by Xcaret Xailing
- Isleños bus: City local bus that tours along with the island's most iconic spots
- Access to the Scenic tower at the pier at the Cancun Hotel Zone
- Exclusive special benefits at select restaurants/beach clubs on the island
*Food and beverage during the tour are not included.
Reservations are essential to enjoy this tour. Please contact Guest Services for schedules and reservations at: dxguestservice@hotelxcaret.com
Xcaret Xailing Ferry to Cozumel
As part of the All-Fun Inclusive® concept, guests can enjoy a day to Cozumel.
This experience includes:
- Roundtrip transportation from Xcaret hotels to the Fiscal Pier on 5th Avenue, Playa del Carmen
- Ferry round-trip to Cozumel
- Access to the Cancún´s Scenic Tower
- Air Conditioning
- Wi-Fi
- Safety Equipment
- Restrooms
- Purified water fountain
- Luggage area
- Additional Information:
Accommodation, meals, transportation, and any additional activities in Cozumel are at the expense of the guests.
Tour operates on select days of the week.
Reservations are essential to enjoy this tour. Please contact Guest Services for schedules and reservations at: dxguestservice@hotelxcaret.com
NEW! Catamaran Tour to Isla Mujeres
Starting August 5, 2024, the Catamaran tour to Isla Mujeres will be offered as part of the All Fun Inclusive® experience.
This new tour will include the following:
- Roundtrip transportation from Hoteles Xcaret to Isla Mujeres Pier Point in the Cancun Hotel Zone
- Round trip Catamaran ride from Cancun-Isla Mujeres-Cancun
- Certified crew on board of the catamaran
- Snorkelling tour on a reef
- Snorkelling gear and full-face mask.
- Premium drinks and hand fruit on board.
- Box Lunch
- Time at leisure at Isla Mujeres
- Option to return to Cancun by Ferry, instead of the Catamaran, if guests wish to spend more time in Isla Mujeres. Guests must always ensure to be on time for their return transportation to the hotel. If guests cross at a later time, they will not have the possibility to take their included transportation.
- Access to the Cancun scenic tower located at the Isla Mujeres Pier point.
Operation Frequency: Monday, Wednesday, Friday, and Sunday.
Reservations are essential to enjoy this tour. Please contact Guest Services for schedules and reservations at: dxguestservice@hotelxcaret.com
No-Show Policy - Parks
Xcaret Hotels have introduced a new No-Show Policy for their Parks and for dinner reservations.
A no-show fee of $25 USd will be charged to guests who do not request a cancellation with at least 24-hours advanced notice at the following restaurants and parks:
Dinner Reservations at: Teatro del Rio, Ha (non-refundable), Dominical Brunch (non-refundable)
Parks: Xoximilco, Xel-Ha, Xenotes, Xichen
For further assistance, guests can contact the Guest Services team at the hotel at: dxguestservice@hotelxcaret.com
Xcaret Parks Update
Xavage Park will pause operations starting November 12, 2024 to redesign the experience. The reopening date will be announced when available.
Xenses Park will continue to operate as usual from 8:30 a.m. to 6:00 p.m., and the Insomnia Experience will switch to a seasonal schedule, suspending activities as of November 11, resuming summer 2025.
Earn more with Aeroplan
With our new way to earn, in addition to accumulating points on the flight portion of your trip, you’ll earn extra Aeroplan® points on packages to this resort/hotel.
- A minimum 7-night stay is required on the Caribbean, Mexico, Hawaii, Florida, London, Lisbon and Rome; a minimum 4-night stay is required on Las Vegas, San Francisco and Portland.
- Members ages 2 to 12 will receive extra points equivalent to 50% of the points granted to members ages 13 and up.
- Valid for travel completed by December 31, 2025
Exclusive perks
This resort comes with exclusive perks. Perks vary by resort and are subject to availability. Certain conditions may apply.
This resort includes the following perks:
- US$60 Spa credit per suite per stay
- 2 for 1 in Restaurant HA per suite per stay
Valid for travel completed by October 31, 2024. Added values vary by resort. Not applicable to groups. Subject to availability. Conditions may apply. *Subject to availability
Exclusive perks
This resort comes with exclusive perks. Perks vary by resort and are subject to availability. Certain conditions may apply.
This resort includes the following perks:
- 2x1 “SEA TREK TOUR” AT XCARET OR XEL-HA PARK
• Valid once per stay.
• Minimum stay of 4 nights.
• Not valid in Single occupancy.
• Credit is not cumulative, not transferable, and unused credit will not be redeemed in cash or other services.
• Only valid for Sea trek with Stingrays and Sea trek Tour at the Xcaret Park or Seatrek Tour at Xel-ha Park.
• Must be redeemed at the Xcursion Desk in the hotel 24 hours in advance.
Valid for travel from November 01, 2024 and completed by October 31, 2025. Added values vary by resort. Not applicable to groups. Subject to availability. Conditions may apply.
Luxury
Treat yourself to luxurious features like gourmet dining, 24-hour room service, spacious rooms, free WiFi, and more.
Family
Keep everyone happy at resorts offering dedicated kids' pools, supervised clubs, and more for the family. Discounts for kids may also be available. Please note that any discounts will be reflected in your final price at checkout.
Spa
Focus on mind, body and soul at this resort with spa facilities, fitness centre and various daily physical activities.
Wedding & honeymoons
This resort offers wedding and/or honeymoon packages and the services of a wedding coordinator.
To secure your wedding date and arrange wedding details at your chosen hotel, please contact the hotel directly.
Ecolabel hotels
This hotel has declared its commitment to one or more ecolabels endorsed by the Global Sustainable Tourism Council.
2SLGBTQIA+ Resorts
All members and allies of the community are welcomed at this 2SLGBTQIA+ friendly resort.