AEROPLAN PROGRAM

HOW DO I EARN AEROPLAN POINTS?

You can earn points for the flight portion of your vacation package.

Don't forget to enter your Aeroplan number at time of booking in order to earn points!

HOW DO I REDEEM AEROPLAN POINTS TO BOOK MY VACATION?

You can book your vacation by redeeming points for vacation packages, Flight & Hotel bundles, hotels, tours and cruises*.

*To redeem your Aeroplan points to book a cruise, please contact our Reservations Department at 1 866-529-2079. Please note that your points will be deducted once you complete your booking.

Good news: We're keeping it in the family! The improved Aeroplan experience lets you sign in to Air Canada Vacations using your Aeroplan account. Learn more about the simple, convenient and secure way to access Air Canada Vacations, Air Canada and Aeroplan with one centralized account.

FAQ

What happened to my former Air Canada Vacations account?

Your former Air Canada Vacations account is now discontinued and replaced with this centralized Aeroplan account. You will enjoy the same benefits as before (fast and easy check-out, ability to manage or update traveller info and bookings, etc.), with the addition of now earning or redeeming points with select bookings, plus the smooth and easy access to all Air Canada Vacations, Air Canada and Aeroplan channels.

Why can I now sign in with my email address, as well as my Aeroplan number?

To increase the convenience of signing into your account, we are now offering customers the ability to use the email address associated with their Aeroplan account, in addition to their Aeroplan number.

Why am i being prompted with two-factor authentication (2FA) when signing in?

Two-factor authentication (2FA) provides an extra layer of security when we need to confirm your identity upon signing in. Air Canada has chosen to be one of the first airlines to implement 2FA in order to provide their customers with a higher degree of security, protect your personal information, and reduce the risk of fraud. As such, Air Canada Vacations is also implementing this additional security step. When we think it is necessary, we will send you a simple prompt to validate your identity.

Where can I receive a 2FA verification code?

A one-time, six-digit verification code will be sent to the email address associated with your account or, if you prefer, to your mobile phone via SMS text. To enable this option, add your mobile phone number to your Aeroplan account by accessing it on aircanada.com/myaeroplanprofile.

Once you've received the code by email or SMS text, simply enter it when prompted and continue as normal.

What if I can't access my 2FA login options?

If you are unable to access the email address or mobile phone number provided, contact Aeroplan at 1 833-835-1444 in order to verify your identity and update the information in your Aeroplan account. We recommend that you provide a valid email address that is accessible at all times, such as a personal email, instead of a business email address.

What if I didn't receive my 2FA one-time verification code?

First, please ensure that you are looking for the verification code at the email address or phone number you provided. The email containing your 2FA code may also take a few minutes to arrive in your inbox. If you don’t see it after a few minutes, check your junk or spam folder and make sure your inbox is not at its limit. If you provided a business email address, it may take a little longer for you to receive the email.

If you are still experiencing problems, you can request a new verification code after 60 seconds, which will deactivate the previous code. For further assistance, please contact Aeroplan directly at 1 833-835-1444.

Will I be prompted with 2FA every time I sign in to my Aeroplan account?

No, you will not be asked every time you sign in, provided we are confident of your identity. However, there may be occasions when we do ask for 2FA verification based on various security considerations. For example, if you switch devices or browsers frequently, if you use private/incognito browsing modes, or if you sign in from a widely shared Wi-Fi/IP network, you might be prompted with 2FA more regularly. This is necessary to help us make sure your account is as secure as possible.

How do I enable/disable two-factor authentication (2FA)?

You can choose to enable or disable two-factor authentication by logging in to your profile. We recommend you keep 2FA enabled as it provides an extra layer of security and better protects the privacy of your personal information and reduces the risk of fraud in your account.

Can the same login credentials be used for all Air Canada Vacations, Air Canada and Aeroplan channels?

You can use the same login credentials for most Air Canada Vacations, Air Canada and Aeroplan channels.

Do I need an email address to have an Aeroplan account?

You need to have a valid, unique email address in order to access your Aeroplan account online. Every Aeroplan member, including minors, needs to have a unique email associated with their Aeroplan account. It is a requirement for the new customer login system Air Canada Vacations, Air Canada and Aeroplan are introducing.

I am unable to sign in after the change. How do I access my Aeroplan account?

If you have clicked Sign In at the top right of our homepage, followed the necessary steps to access your account, but are still experiencing difficulties, please contact Aeroplan’s customer service directly at 1 800-361-5373.

I am a travel agent. How do I access my account after the change?

To access your travel agent account, click on Sign In at the top right of our homepage. From the drop-down menu, select Travel Agent Access and enter valid sign-in credentials in the following pop-up form.

If I earn or redeem points on any Aeroplan channel, will my new points balance be displayed on the Air Canada Vacations website?

If you earn or redeem points on any Aeroplan channel, you will not immediately see the updated amount of points displayed on the Air Canada Vacations website. You will need to sign out of your account on our website and sign back in to see your new balance. Please note that when you earn Aeroplan points through Air Canada Vacations, your points are awarded after your travel is completed.

Can I still view my booking history with Air Canada Vacations?

You may retrieve details of past bookings made with your old Air Canada Vacations account by contacting us at 1 866-529-2079. You will need the reservation numbers of these bookings.

If I am not an Aeroplan member, can I still create an account with Air Canada Vacations?

All users who wish to create an account on the Air Canada Vacations website must use their Aeroplan number or the email address associated to their Aeroplan account.

If you are currently not an Aeroplan member, simply sign up to become an Aeroplan member. Once you have your new Aeroplan number, you can return to the Air Canada vacations website and create an account. It’s that easy!

Can I still book a vacation if I do not have or wish to have an Aeroplan account?

Yes, you can continue to book through Air Canada Vacations by completing your booking as a Guest.