Travel advisories

Please be advised that relief efforts following Hurricane Melissa are underway and leisure travel to Jamaica has begun to resume.

If you are scheduled to travel to Jamaica between now and November 15, 2025, an Air Canada Vacations Representative will be in contact with you prior to your departure to explore other options, such as alternate travel dates, a change in destination or a future travel credit.

If you are scheduled to travel to Jamaica between November 16 – December 14, 2025 and would prefer to make alternate travel arrangements, Air Canada Vacations has introduced a Goodwill Policy to offer customers the reassurance and flexibility to change their booking.

Customers will have the option to:

1. Change their travel date and/or destination. Please note that price is subject to change. To request this option, please call us at
1-866-529-2079.

2. Opt for a Future Travel Credit for the full amount, valid for 1 year. To request this option please click here.

Note: If the hotel you selected at time of booking is temporarily closed as a result of the hurricane, Air Canada Vacations will contact you to explore other options.

For existing Group bookings, please contact your Groups Coordinator. If you booked with a travel agent, please contact them directly.

Please note that tours and excursions may be unavailable at this time; however, we are working towards gradually resuming these activities. Additionally, some landscaping and aesthetic features on the property may have been affected by the recent hurricane. For the latest updates, please consult your Air Canada Vacations Representative at destination.

Thank you.

Please be advised that a hurricane watch has been issued for Kingston and Montego Bay, Jamaica, Holguin, Cuba, Turks and Caicos, the Bahamas and Bermuda due to Hurricane Melissa.

Customers are advised to check their flight status before travelling, or consult Air Canada’s Daily Outlook for ongoing travel updates.

Impacted customers will be offered the following options in accordance with the Hurricane policy:

1. Modify Your Booking
You may modify your booking by selecting new travel dates. Note that all modifications to your original booking will incur additional fees.

2. Opt for a Future Travel Credit
If you choose not to travel, you can cancel your booking and receive a full refund in the form of a future travel credit, which will be valid for one year from the originally scheduled departure date and can be applied to any purchase of products offered by Air Canada Vacations.

Also, customers travelling in the upcoming days or those who are at destination, should monitor their email or phone (or any other method of communication selected when booking) to receive updates about changes to their travel itinerary. Customers who are at destination may also see the hotel front desk for updates on departure information.

Air Canada Vacations will continue to monitor the situation closely and will communicate further changes and update this travel advisory as they become available.

If you have questions, you may contact us directly at 1-800-296-3408.

Learn more

Due to a hurricane warning for northwestern Bahamas, as well as for Bermuda, customers are advised to check their flight status before travelling by clicking here.

Impacted customers will be offered the following options in accordance with the Hurricane policy:

1. Modify Your Booking
You may modify your booking by selecting new travel dates. Note that all modifications to your original booking will incur additional fees.

2. Opt for a Future Travel Credit
If you choose not to travel, you can cancel your booking and receive a full refund in the form of a future travel credit, which will be valid for one year from the originally scheduled departure date and can be applied to any purchase of products offered by Air Canada Vacations.

Also, customers travelling in the upcoming days or those who are at destination, should monitor their email or phone (or any other method of communication selected when booking) to receive updates about changes to their travel itinerary. Customers who are at destination may also see the hotel front desk for updates on departure information.

Air Canada Vacations will continue to monitor the situation closely and will communicate further changes and update this travel advisory as they become available.

If you have questions, you may contact us directly at 1-800-296-3408.

Due to a hurricane warning for Turks and Caicos, customers are advised to check their flight status before travelling by clicking here.

Impacted customers will be offered the following options in accordance with the Hurricane policy:

1. Modify Your Booking
   You may modify your booking by selecting new travel dates. Note that all modifications to your original booking will incur additional fees.  
    
2. Opt for a Future Travel Credit
   If you choose not to travel, you can cancel your booking and receive a full refund in the form of a future travel credit, which will be valid for one year from the originally scheduled departure date and can be applied to any purchase of products offered by Air Canada Vacations.
    

Also, customers travelling in the upcoming days or those who are at destination, should monitor their email or phone (or any other method of communication selected when booking) to receive updates about changes to their travel itinerary. Customers who are at destination may also see the hotel front desk for updates on departure information.

Air Canada Vacations will continue to monitor the situation closely and will communicate further changes and update this travel advisory as they become available.

If you have questions, you may contact us directly at 1-800-296-3408.