Travel advisories

Due to a hurricane warning for Puerto Vallarta, Mexico, customers are advised to check their flight status before travelling by by clicking here. 

Impacted customers will be offered the following options in accordance with the Hurricane policy: 

1. Modify Your Booking
You may modify your booking by selecting new travel dates. Note that all modifications to your original booking will incur additional fees.  

2. Opt for a Future Travel Credit
If you choose not to travel, you can cancel your booking and receive a full refund in the form of a future travel credit, which will be valid for one year from the originally scheduled departure date and can be applied to any purchase of products offered by Air Canada Vacations. 

Also, customers travelling in the upcoming days or those who are at destination, should monitor their email or phone (or any other method of communication selected when booking) to receive updates about changes to their travel itinerary. Customers who are at destination may also see the hotel front desk for updates on departure information. 

Air Canada Vacations will continue to monitor the situation closely and will communicate further changes and update this travel advisory as they become available. 

If you have questions, you may contact us directly at  1-800-296-3408.

Due to a Tropical Storm warning for Honolulu, Hawaii, customers are advised to check their flight status before travelling by clicking here. 

Impacted customers will be offered the following options in accordance with the Hurricane policy: 

1. Modify Your Booking
You may modify your booking by selecting new travel dates. Note that all modification original booking will incur additional fees.

2. Opt for a Future Travel Credit
If you choose not to travel, you can cancel your booking and receive a full refund in the form of a future travel credit, which will be valid for one year from the originally scheduled departure date and can be applied to any purchase of products offered by Air Canada Vacations. 

Also, customers travelling in the upcoming days or those who are at destination, should monitor their email or phone (or any other method of communication selected when booking) to receive updates about changes to their travel itinerary. Customers who are at destination may also see the hotel front desk for updates on departure information. 

Air Canada Vacations will continue to monitor the situation closely and will communicate further changes and update this travel advisory as they become available. 

If you have questions, you may contact us directly at  1-800-296-3408.

Given the ongoing uncertainty with respect to Cuba, Air Canada Vacations is postponing its resumption of service to the island until further notice.  

Customers with bookings will be contacted directly by a member of our Customer Service team and offered the choice of a full refund to their original form of payment or the option to rebook. 

We remain committed to monitoring the situation closely and will provide timely updates as they become available.