Hyatt Zilara Riviera Maya
Location
- 41 km from Cancún airport
- Located directly on the beach
- Playa Paraiso
- 114 km from the new Tulum International Airport
- 3.1 km from El Camaleón Mayakoba Golf Course
Address
Hotel description
Adults-only Hyatt Zilara Riviera Maya is located in the secluded region of Riviera Maya, surrounded by lush mangroves, with easy access to the Cancun International Airport and only six miles from Playa del Carmen. This luxurious 291-suite resort breathes romance, resembling a modern hacienda, sitting along a stretch of pure white sand beach. Combining beautiful architecture with impeccable service and lavish accommodations, this all-inclusive resort is a vacation paradise like no other.
Meal and beverage plans
All-Inclusive Plan
- Breakfast, lunch and dinner daily
- Unlimited alcoholic and non alcoholic beverages
- Minibars stocked daily withwater, beer, soft drinks and snacks
- 24-hour in-suite dining featuring chef's specialties
Additional inclusions
- WiFi throughout the property
- Free parking
- Taxes and gratuities
Upgrade your stay
Upgrade to Club Level
Guests reserving a Club Level room category will enjoy enhanced amenities and services including:
- Exclusive Club Lounge Access
- Personalized Check-In & Check-Out
- A la carte breakfast at Capri Grille
- Reserved Pool Area & Beach Area (first-come, first-served)
- Arrival & Departure Amenities (with 4-night minimum stay)
- Upgraded Minibar
- Complimentary Shiatsu Chair Massage (25 minutes, 1 per guest, per stay)
- Exclusive Club Bracelet (up to 2 per room)
- Premium in-room dining menu
- Nightly Turndown Service
- Complimentary Pressing (2 garments per guest, per day)
- Dedicated Host* service
*Host Service - Personalized service, available from 7:00 a.m. to 11:00 p.m. will find the most amazing experiences around the resort for your entertainment.
- Packing & unpacking
- Shoeshine service
- Garment pressing
- Restaurant reservations
- Lounge Chair reservations (available when booking a Club Level Oceanfront Suite category or higher)
- Open host service available from 11p.m. to 7 a.m.
Best For...
Earn more with Aeroplan
Exclusive perks
Adults-only
Spa
Promotions
Bonus Features
Important Notes
Environmental Sanitation Fees are payable in local currency directly to the hotels. As these fees fluctuate by hotel, you may contact your respective hotel for more information on the applicable fees.
Guests must be 18+ years to check into resort.
With the recent introduction of the new Club Level premium experiences on November 10, 2025, the renaming of some room categories has also become effective.
- Tropical View King Suite is now Junior Suite Tropical View King
- Tropical View Double Suite is now Junior Suite Tropical View Double
- Ocean View King Suite is now Junior Suite Ocean View King
- Tropical View King Swim Out Suite is now Club Level Junior Suite Tropical View Swim Out King
- Pool View Swim Out King Suite is now Club Level Junior Suite Pool View Swim Out King
- Ocean Front King Suite is now Club Level Junior Suite Ocean Front King
- Ocean Front Swim Out King Suite is now Club Level Junior Suite Ocean Front Swim Out King
Although Club Level Lounge access will not be included fore existing bookings in these (old) room types, the following additional services/amenities will be included…
- Upgraded minibar
- Turn Down service
- Premium in-room dining
- Host Service (for bookings in Ocean Front rooms or higher)
Junior Suite Tropical View King
Junior Suite Tropical View Double
Junior Suite Ocean View King
Club Level Junior Suite Tropical View Swim Out King
This room includes extra perks as part of this hotel’s Upgrade to Club Level program.
Club Level Junior Suite Pool View Swim Out King
This room includes extra perks as part of this hotel’s Upgrade to Club Level program.
Club Level Junior Suite Ocean Front King
This room includes extra perks as part of this hotel’s Upgrade to Club Level program.
Club Level Junior Suite Ocean Front Swim Out King
This room includes extra perks as part of this hotel’s Upgrade to Club Level program.
Club Level Junior Suite Ocean Front Private Pool King
This room includes extra perks as part of this hotel’s Upgrade to Club Level program.
Restaurants & Bars
Restaurants
- El Comedor - Buffet - International
- Capri Grille - À la carte - Italian
- Tempest - À la carte - Asian
- Lola Beach - À la carte - Seafood
- Coffee Republic - Snack bar - Cafe
- Lola Beach Snack & BAr - Snack bar - Pizzas, flatbreads, grain bowls and more
Bars
- Beach Bar
- Lounge Bar
- Sport Bar
- Swim-up Bar
Activities
Pools
- Whirlpool
- Outdoor pool
Motorized and non-motorized water sports
- Aquafitness
Land activities
- Tennis
- Beach volleyball
Entertainment
- Nightclub
Health and Relaxation
- Fitness centre
- Spa ($)
- Yoga
- Fitness class
Other facilities & services
- Wedding packages and services ($)
- Meeting facilities
- Laundry service
- Parking
- Shops
Environmental Sanitation Fees
Environmental Sanitation Fees are payable in local currency directly to the hotels. As these fees fluctuate by hotel, you may contact your respective hotel for more information on the applicable fees.
Age Restrictions
Guests must be 18+ years to check into resort.
With the recent introduction of the new Club Level premium experiences on November 10, 2025, the renaming of some room categories has also become effective.
- Tropical View King Suite is now Junior Suite Tropical View King
- Tropical View Double Suite is now Junior Suite Tropical View Double
- Ocean View King Suite is now Junior Suite Ocean View King
- Tropical View King Swim Out Suite is now Club Level Junior Suite Tropical View Swim Out King
- Pool View Swim Out King Suite is now Club Level Junior Suite Pool View Swim Out King
- Ocean Front King Suite is now Club Level Junior Suite Ocean Front King
- Ocean Front Swim Out King Suite is now Club Level Junior Suite Ocean Front Swim Out King
Although Club Level Lounge access will not be included fore existing bookings in these (old) room types, the following additional services/amenities will be included…
- Upgraded minibar
- Turn Down service
- Premium in-room dining
- Host Service (for bookings in Ocean Front rooms or higher)
Earn more with Aeroplan
In addition to accumulating points on the flight portion of your trip, you’ll earn extra Aeroplan® points on packages to this resort/hotel.
- A minimum 7-night stay is required on the Caribbean, Mexico, Hawaii, Florida, London, Lisbon and Rome; a minimum 4-night stay is required on Las Vegas, San Francisco and Portland.
- Members ages 2 to 12 will receive extra points equivalent to 50% of the points granted to members ages 13 and up.
- Valid for travel completed by December 31, 2025
Exclusive perks
This resort comes with exclusive perks. Perks vary by resort and are subject to availability. Certain conditions may apply.
This resort includes the following perks:
- Welcome VIP amenity
- One complimentary hydrotherapy access*
Valid for travel from November 01, 2025, and completed by October 31, 2026.
Adults-only
This resort accommodates guests aged 18+ or 21+ only.
Spa
Focus on mind, body and soul at this resort with spa facilities, fitness centre and various daily physical activities.
Bonus Features
Guests will receive the following privileges:
- Preferred room location (based on resort layout and room category booked)
- Early check-in/late check-out (subject to availability)
Valid for travel from November 01, 2025, and completed by October 31, 2026. Added values vary by resort. Not applicable to groups. Subject to availability. Conditions may apply.