Location
- 110 km from Santa Clara airport
- Located directly on the beach
- Cayo Santa María
Address
Hotel description
A modern eco-resort located in a spectacular landscape. Low buildings with spacious Junior Suite and Suite rooms with access to swim-up pools. The Reserve and Royal Service facilities complete its exclusive service. This modern all-inclusive hotel offers a magnificent combination of superior comfort, impeccable service and an atmosphere of total calm. Located in an idyllic natural environment on the north coast of Cuba, it features spacious Junior Suites and Suites with exceptional views and amenities. It also offers a wide range of dining options in its restaurants and bars, as well as several alternative locations for events and free Wi-Fi
Meal and beverage plans
All Inclusive Plan
- Breakfast, lunch, snacks, and dinner daily
- Domestic and international alcoholic and non-alcoholic beverages
- 24 Hour room service (Room service is only included in The Reserve and Royal Service room categories.)
Additional inclusions
- Daily activities
- Nightly entertainment
- Kids Club
- WiFi throughout the property
Upgrade your stay
The Reserve Inclusions and Royal Service facilities and services
The Reserve:
Clients booking a "The Reserve" room will enjoy personalized attention and luxury service. The Reserve features are subject to change but may include:
- Exclusive area with direct access
- Lounge, Concierge and exclusive Reception
- Exclusive pool
- Exclusive beach area
- Exclusive restaurants and bars
- Exclusive Junior Suites and Suites with swim-up pool
- Welcome cocktail on request and cold towels
- Personalized attention during the stay
- Priority in reservations at a la Carte Restaurants
- Concierge Service and Menú Concierge
- Room service 24 hrs
- Pool concierge
- Private check-in / Check-out
- Beach concierge from 10:00 to 18:00 hrs
- Personalized welcome letter with the client's name upon arrival
- Mini snacks (if applicable) suitable for children and adults from 12:30 to 14:30 hrs.
- Cookies and pastries to accompany tea and coffee from 3:00 p.m. to 6:00 p.m.
- Evening hot and cold snacks from 7:00 p.m. to 10:00 p.m.
- Priority in reservations for Diving and sport courts.
- Discount on massages
- First ironing service free of 2 pieces per person
- Special amenities
- Pool towel bag in room
- Pillow menu
- Minibar with daily replacement of water, soft drinks, juices and beers.
- Early Check - in upon availability and late check-out guaranteed till 14:00 hrs.
- Late check-out free till 16:00 hrs upon availability
In addition the Family Concierge service guarantees the following services to the client:
- A Family Concierge assistance.
- Delivery of Paradise Kids Beach Kit during check-in
- Special room amenities for children, bathrobe and beach / pool towel for children.
- Funny Bath service for children (on request).
- Turndown service special for children, glass of milk, cookies and chocolate.
- Access to the Royal Service area for clients over 18 years of age.
- Reserve the babysitting service 24 hours in advance (additional charge), 20% of discount.
Royal Service:
Clients booking a Royal Service room will enjoy personalized attention and luxury service. The Level features are subject to change but may include:
- Independent Area with exclusive rooms and direct access
- Exclusive reception, lounge and terrace lounge
- Exclusive Junior suites and Suites with swim-up pool
- Exclusive beach area
- Royal Service manager
- Exclusive pool
- Exclusive bars and / or restaurants.
- Personalized welcome letter with the client's name upon arrival
- Welcome cocktail on request and cold towels
- Personalized attention during the stay
- Priority in reservations at a la Carte Restaurants
- Bellboy service 24hrs
- Room Service free 24Hrs
- Pool concierge
- Beach concierge from10:00-18:00hrs
- Private Check-in / Check-out
- Mini snacks (if applicable) from 12:30 to 2:30 p.m
- Cookies and pastries to accompany tea and coffee from 3:00 p.m. to 6:00 p.m
- Evening, hot and cold snacks from 7:00 p.m. to 10:00 p.m.
- Discount on massages
- First ironing service free of 2 pieces per person
- Turndown service
- Special amenities
- Preparation of bathtub with salts and candles (once per stay).
- Pool towel bag in room
- Pillow menu
- Minibar with daily replacement of water, soft drinks, juices and beers.
- Personalized Premium Bar (served according to customer preference)
- Early Check - in upon availability and late check-out guaranteed till 14:00 hrs
- Late check-out free till 16:00 hrs upon availability
*Inclusions are subjected to change without notice
Best For...
Family
Wedding & honeymoons
Important Notes
Some services and facilities at the hotel may be suspended or affected in rotation due to hotel occupancy and season.
Smoke free environment
