Krystal Grand Cancun

Location

23.4 km from Cancun/Mayan Riviera airport
Located directly on the beach
Hotel Zone, Cancun
2.3 km from Cancun Golf Club at Pok Ta Pok

Address

Blvd. Kukulcan km 8.5 Zona Hotelera, Cancun Quintana Roo, México. 77500

Hotel description

Situated on a stretch of white-sand beachfront offering breathtaking views of the unbelievably blue Caribbean, Krystal Grand Cancun invites friends, families, and couples to a vibrant getaway. More than all inclusive a complete experience with six dining options and each delicious cocktail poured at five bars and lounges in included. Altitude Club adults-only and kid-friendly pool options cater to the needs of any and all travelers while endless activities provide perfect entertainment.

Meal and beverage plans

All Inclusive Plan

Breakfast, lunch and dinner daily
Limitless access to a delicious buffet and a la carte dining options (a la carte reservations required)
Limitless international and domestic top-shelf spirits and non-alcoholic beverages
Limitless fruit juices, soft drinks and snacks
Kid-approved menus, snacks and mocktails
Room service ($). Restrictions apply, subject to availability

Additional inclusions

WiFi throughout the property
Pool and beach waiter service

Upgrade your stay

Altitude Club

Guests reserving an Altitude Suite will enjoy enhanced amenities and services including:

Personalized check-in and check-out at the Private Lounge
Daily continental breakfast service, afternoon hot and/or cold hors d’oeuvres, exquisite desserts, and fine liquors served in the lounge
24-hour room service
Onsite exclusive preferred bar
Upgraded mini-bar service and bathroom amenities
Bali beds in the pool and beach area exclusively for Altitude guests (*Reservations required; one complimentary day per stay.)
Pillow menu
Altitude Club area on the beach, close to the Beach Bar & Grill
Access to Altitude Infinity Pool (for adults only)

(Subject to change)

Check-in: 3:00 p.m.

Check-out: 12:00 p.m.

Number of rooms: 400

Number of restaurants: 6

Number of bars: 5

Best For...

Earn more with Aeroplan

Exclusive perks

Family

Spa

Wedding & honeymoons

Play

Important Notes

Environmental Sanitation Fees are payable in local currency directly to the hotels. As these fees fluctuate by hotel, you may contact your respective hotel for more information on the applicable fees.

Standard Resort View Double

Meal plan: All Inclusive Plan

Room view: City view

Air conditioning: Yes

Bedding: 2 double beds

Maximum occupancy: 4

Occupancy detail: 1-3 adults, 2 adults and 2 children, 3 adults and 1 child

Room service: Room service available ($)

Maid services: Daily maid service

Room amenities:

Balcony, Air conditioning, TV, Telephone, In-room safe, Iron, Mini-bar.

Bathroom amenities:

Private bathroom with shower or tub, Hairdryer.

Standard Resort View King

Meal plan: All Inclusive Plan

Room view: Resort view

Air conditioning: Yes

Bedding: 1 king-size bed

Maximum occupancy: 2

Occupancy detail: 1-2 adults, 1 adult and 1 child

Room service: Room service available ($)

Maid services: Daily maid service

Room amenities:

Balcony, Air conditioning, TV, Telephone, In-room safe, Iron, Mini-bar.

Bathroom amenities:

Private bathroom with shower or tub, Hairdryer.

Standard Partial Ocean View Double

Meal plan: All Inclusive Plan

Room view: Partial ocean view

Air conditioning: Yes

Bedding: 1 king-size bed or 2 double beds

Maximum occupancy: 4

Occupancy detail: 1-3 adults, 2 adults and 2 children, 3 adults and 1 child

Room service: Room service available ($)

Maid services: Daily maid service

Room amenities:

Balcony, Air conditioning, TV, Telephone, In-room safe, Iron, Mini-bar.

Bathroom amenities:

Private bathroom with shower or tub, Hairdryer.

Standard Partial Ocean View King

Meal plan: All Inclusive Plan

Room view: Partial ocean view

Air conditioning: Yes

Bedding: 1 king-size bed

Maximum occupancy: 2

Occupancy detail: 1-2 adults, 1 adult and 1 child

Room service: Room service available ($)

Maid services: Daily maid service

Room amenities:

Balcony, Air conditioning, TV, Telephone, In-room safe, Iron, Mini-bar.

Bathroom amenities:

Private bathroom with shower or tub, Hairdryer.

Deluxe Ocean Front Double with Balcony

Meal plan: All Inclusive Plan

Room view: Oceanfront

Air conditioning: Yes

Bedding: 2 double beds

Maximum occupancy: 4

Occupancy detail: 1-3 adults, 2 adults and 2 children, 3 adults and 1 child

Room service: Room service available ($)

Maid services: Daily maid service

Room amenities:

Balcony, Air conditioning, TV, Telephone, In-room safe, Iron, Mini-bar.

Bathroom amenities:

Private bathroom with shower or tub, Hairdryer.

Deluxe Ocean Front King with Balcony

Meal plan: All Inclusive Plan

Room view: Oceanfront

Air conditioning: Yes

Bedding: 1 king-size bed

Maximum occupancy: 2

Occupancy detail: 1-2 adults, 1 adult and 1 child

Room service: Room service available ($)

Maid services: Daily maid service

Room amenities:

Balcony, Air conditioning, TV, Telephone, In-room safe, Iron, Mini-bar.

Bathroom amenities:

Private bathroom with shower or tub, Hairdryer.

Superior Ocean Front King

Meal plan: All Inclusive Plan

Room view: Oceanfront

Air conditioning: Yes

Bedding: 1 king-size bed

Maximum occupancy: 2

Occupancy detail: 1-2 adults, 1 adult and 1 child

Room service: Room service available ($)

Maid services: Daily maid service

Room amenities:

Balcony, Air conditioning, TV, Telephone, In-room safe, Iron, Mini-bar.

Bathroom amenities:

Other, Hairdryer.

Superior Ocean Front Double

Meal plan: All Inclusive Plan

Room view: Oceanfront

Air conditioning: Yes

Bedding: 2 double beds

Maximum occupancy: 4

Occupancy detail: 1 - 3 adults, 2 adults and 2 children, 3 adults and 1 child

Room service: Room service available ($)

Maid services: Daily maid service

Room amenities:

Balcony, Air conditioning, TV, Telephone, In-room safe, Iron, Mini-bar.

Bathroom amenities:

Private bathroom, shower only, Hairdryer.

Honeymoon Suite Ocean Front

Meal plan: All Inclusive Plan

Room view: Oceanfront

Air conditioning: Yes

Bedding: 1 king-size bed

Maximum occupancy: 3

Occupancy detail: 1-2 adults, 2 adults and 1 child

Room service: Room service available ($)

Maid services: Daily maid service

Room amenities:

Balcony, Air conditioning, TV, Telephone, In-room safe, Iron, Mini-bar.

Bathroom amenities:

Private bathroom with shower and half-tub, Hairdryer.

Altitude Suite Double

This room includes extra perks as part of this hotel’s Altitude Club program.

Meal plan: All Inclusive Plan

Air conditioning: Yes

Bedding: 2 double beds

Maximum occupancy: 4

Occupancy detail: 1-3 adults, 2 adults and 2 children, 3 adults and 1 child

Room service: 24-hour room service

Maid services: Daily maid service

Room amenities:

Terrace, Air conditioning, TV, Telephone, In-room safe, Iron, Mini-bar.

Bathroom amenities:

Private bathroom, shower only, Hairdryer.

Altitude Suite King

This room includes extra perks as part of this hotel’s Altitude Club program.

Meal plan: All Inclusive Plan

Air conditioning: Yes

Bedding: 1 king-size bed

Maximum occupancy: 2

Occupancy detail: 1-2 adults, 1 adult and 1 child

Room service: 24-hour room service

Maid services: Daily maid service

Room amenities:

Terrace, Air conditioning, TV, Telephone, In-room safe, Iron, Mini-bar.

Bathroom amenities:

Private bathroom with shower or tub, Hairdryer.

Altitude Suite Ocean Front

This room includes extra perks as part of this hotel’s Altitude Club program.

Meal plan: All Inclusive Plan

Room view: Oceanfront

Air conditioning: Yes

Bedding: 1 king-size bed

Maximum occupancy: 2

Occupancy detail: 1-2 adults, 1 adult and 1 child

Room service: 24-hour room service

Maid services: Daily maid service

Room amenities:

Terrace, Air conditioning, TV, Telephone, In-room safe, Iron, Mini-bar.

Bathroom amenities:

Private bathroom with shower or tub, Hairdryer.

Altitude Corner Suite Partial Ocean View

This room includes extra perks as part of this hotel’s Altitude Club program.

Meal plan: All Inclusive Plan

Room view: Partial ocean view

Air conditioning: Yes

Bedding: 1 king-size bed

Maximum occupancy: 2

Occupancy detail: 1-2 adults, 1 adult and 1 child

Room service: 24-hour room service

Maid services: Daily maid service

Room amenities:

Terrace, Air conditioning, TV, Telephone, In-room safe, Iron, Mini-bar.

Bathroom amenities:

Private bathroom with shower or tub, Hairdryer.

Altitude Corner Suite Ocean Front

This room includes extra perks as part of this hotel’s Altitude Club program.

Meal plan: All Inclusive Plan

Room view: Oceanfront

Air conditioning: Yes

Bedding: 1 king-size bed

Maximum occupancy: 2

Occupancy detail: 1-2 adults, 1 adult and 1 child

Room service: 24-hour room service

Maid services: Daily maid service

Room amenities:

Terrace, Air conditioning, TV, Telephone, In-room safe, Iron, Mini-bar.

Bathroom amenities:

Private bathroom with shower or tub, Hairdryer.

Altitude Master Suite Ocean Front

This room includes extra perks as part of this hotel’s Altitude Club program.

Meal plan: All Inclusive Plan

Room view: Oceanfront

Air conditioning: Yes

Bedding: 1 king-size bed and 1 double sofa bed

Other areas: Living area.

Maximum occupancy: 4

Occupancy detail: 1-3 adults, 2 adults and 2 children, 3 adults and 1 child

Room service: 24-hour room service

Maid services: Daily maid service

Room amenities:

Terrace, Air conditioning, TV, Telephone, In-room safe, Iron, Mini-bar.

Bathroom amenities:

Private bathroom, shower only, Hairdryer.

Presidential Suite Ocean Front

Meal plan: All Inclusive Plan

Air conditioning: Yes

Bedding: 1 king-size bed

Other areas: Living area, Dining area.

Maximum occupancy: 2

Occupancy detail: 1-2 adults

Room service: Room service available ($)

Maid services: Daily maid service

Room amenities:

Air conditioning, TV, Telephone, In-room safe, Iron, Mini-bar.

Bathroom amenities:

Private bathroom with tub and separate shower, Hairdryer.

Altitude Family Connecting Partial Ocean View

Meal plan: All Inclusive Plan

Room view: Partial ocean view

Air conditioning: Yes

Bedding: 1 king-size bed and 2 double beds

Maximum occupancy: 6

Occupancy detail: 2-5 adults, 2 adults and 4 children, 3 adults and 3 children, 4 adults and 2 children

Room service: 24-hour room service

Maid services: Daily maid service

Room amenities:

Balcony, Air conditioning, TV, Telephone, In-room safe, Iron, Mini-bar.

Bathroom amenities:

Private bathroom, shower only, Hairdryer.

Standard Family Connecting Partial Ocean View

Meal plan: All Inclusive Plan

Room view: Partial ocean view

Air conditioning: Yes

Bedding: 1 king-size bed and 2 double beds

Maximum occupancy: 6

Occupancy detail: 2-5 adults, 2 adults and 4 children, 3 adults and 3 children, 4 adults and 2 children

Room service: Room service available ($)

Maid services: Daily maid service

Room amenities:

Balcony, Air conditioning, TV, Telephone, In-room safe, Iron, Mini-bar.

Bathroom amenities:

Private bathroom, shower only, Hairdryer.

Family Suite Ocean Front Double

Meal plan: All Inclusive Plan

Room view: Oceanfront

Air conditioning: Yes

Bedding: 1 king-size bed and 1 sofa bed

Maximum occupancy: 4

Occupancy detail: 2-3 adults, 3 adults and 1 child

Room service: Room service available ($)

Maid services: Daily maid service

Room amenities:

Balcony or terrace, Air conditioning, TV, Telephone, In-room safe, Iron, Mini-bar.

Bathroom amenities:

2 Private bathrooms with shower, Hairdryer.

Restaurants & Bars

Restaurants

6 restaurants

O Restaurant - Buffet - International
Risotto - À la carte - Italian
Red Fish - Snack bar - Ceviches and snacks
Ayami - À la carte - Asian - Reservation required
The Grill - À la carte - Mexican / Steakhouse

Bars

5 bars

Lobby Bar
Beach Bar
Exclusive bar
Lounge Bar
Swim-up Bar

Activities

Pools

4 pools

Outdoor pool
Outdoor kid pool
Exclusive Altitude Club infinity pool for adults only

Motorized and non-motorized water sports

Watersports

Land activities

Cooking lessons
Cocktail lessons

Entertainment

Live music
Kid's Club
Arcade
Adventure Friends for teens and adults (minimum age 10 years old)
Weekly cultural activities

Golf

Pok Ta Pok Golf Course nearby (18-holes) ($)

Health and Relaxation

Fitness centre
Spa ($)
Pilates class
Stretching lessons
Yoga
Fitness class

Other facilities & services

Wedding packages and services ($)
Babysitting service
Gift shop
Dive centre
Car rental service
Meeting facilities
Laundry service
Romantic dining service
Chef's Signature Kitchen experience

Environmental Sanitation Fees

Earn more with Aeroplan

With our new way to earn, in addition to accumulating points on the flight portion of your trip, you’ll earn extra Aeroplan® points on packages to this resort/hotel.

A minimum 7-night stay is required on the Caribbean, Mexico, Hawaii, Florida, London, Lisbon and Rome; a minimum 4-night stay is required on Las Vegas, San Francisco and Portland.
Members ages 2 to 12 will receive extra points equivalent to 50% of the points granted to members ages 13 and up.
Valid for travel completed by December 31, 2025

Exclusive perks

This resort includes the following perks:

Early check-in/late check-out*
25% spa discount
Welcome amenity (chocolate covered strawberries)
Turndown service, once per stay
15% discount on bottles of wine

Valid for travel completed by October 31, 2025. Added values vary by resort. Not applicable to groups. *Subject to availability. Conditions may apply.

Family

Keep everyone happy at resorts offering dedicated kids' pools, supervised clubs, and more for the family. Discounts for kids may also be available. Please note that any discounts will be reflected in your final price at checkout.

Spa

Focus on mind, body and soul at this resort with spa facilities, fitness centre and various daily physical activities.

Wedding & honeymoons

This resort offers wedding and/or honeymoon packages and the services of a wedding coordinator.

To secure your wedding date and arrange wedding details at your chosen hotel, please contact the hotel directly.

Play

This resort is part of the Play program, which offers the following family-friendly perks:

- Kids Eat, Play, and Stay FREE1
- Pre-boarding for families
- Dedicated pool areas or sections for kids2
- Supervised kids' clubs and more

Terms and Conditions

Play program: Only valid on vacation package bookings at participating hotels and resorts. Not applicable to groups. Subject to availability. Program is subject to change without notice. 1Clients are responsible for paying the flight portion of children’s vacations, including air transportation charges, taxes, fees, and charges. 2Conditions may apply and vary by resort. Based on maximum hotel room occupancy. Only available at all-inclusive resorts in Mexico, the Caribbean and Central America.