*NEW* To request a refund for a vacation cancelled due to COVID-19, click here.

COVID-19 Travel Updates: For information on safety, the COVID-19 Coverage Plan, entry requirements and more, visit our COVID-19 Hub.

Palmaïa - The House of AïA

About this hotel

Palmaïa - The House of AïA offers guests a luxury experience on one of the best beaches in the Riviera Maya. A Farm-to-Table Restaurant, cenotes, sand dunes, shaman rituals in the jungle, endless infinity pools overlooking the Caribbean Sea, five star room service, luxury Waldorf inspired educational program (both indoors and outdoors) for kids, and the latest in-room technology are just some of the aspects you will enjoy at Palmaïa - The House of AïA.

 

Why book this hotel?

Meal & beverage plans

All-inclusive plan

  • Breakfast, lunch, snacks and dinner daily
  • Unlimited domestic and international premium beverages
  • 24-hour in suite dining

Additional inclusions

  • Fibre optic WiFi included throughout the property
  • Unlimited calls to Canada, USA and Mexico
  • Chill-out lounge with concierge service, WiFi, snacks, newspapers, a library, and music from 7am-9pm
  • Wait service by the pool and beach
  • Shuttle service and Bike Share service on property

Oceanfront Family King Suite

Bed size(s): 1 king bed & 1 bunk bed for 3 children (with trundle bed)
Rooms: Ocean, pool or garden view; Balcony or terrace; Bathroom with 2 showers and vanity mirror, Seating area
Air conditioning: Yes
Internet: WiFi

Room facilities
50" flat screen television, Telephone, Bluetooth music network, In-room laptop size safe, coffee maker, water dispenser and insulated mugs, mini-bar (refreshed daily with soft drinks, juice, beer and snacks), iron and ironing board, Hairdryer, bathrobes & slippers, Premium bath amenities, nightly turn down service, Premium bedding, 24 Hour room service, Unlimited calls to Canada, USA & Mexico

Occupancy: 3 adults & 2 children; 2 adults & 3 children  (maximum occupancy of 5).  Minimum occupancy is 2 adults and 2 children.

Oceanfront Family Master Suite

Bed size(s): Master bedroom with 1 king bed & separate bedroom with bunk bed for 3 (lower level double bed and upper level single bed)
Rooms: Ocean, pool or garden view; Balcony or terrace; Two bathrooms, one with shower/luxury tub, the second with shower, Living area
Air conditioning: Yes
Internet: WiFi

Room facilities
50" flat screen television, Telephone, Bluetooth music network, In-room laptop size safe, coffee maker, water dispenser and insulated mugs, mini-bar (refreshed daily with soft drinks, juice, beer and snacks), iron and ironing board, Hairdryer, bathrobes & slippers, Premium bath amenities, nightly turn down service, Premium bedding, 24 Hour room service, Unlimited calls to Canada, USA & Mexico

Occupancy: 2 adults & 3 children, 3 adults & 2 children  (maximum occupancy of 5).  Minimum occupancy is 2 adults and 1 child.

Oceanfront King Suite with Bathtub

Bed size(s): 1 king-size bed
Rooms: Ocean, pool or garden view; Private terrace; Full bathroom with vanity mirror, Living area
Air conditioning: Yes
Internet: WiFi

Room facilities
50" flat screen television, Telephone, Bluetooth music network, In-room laptop size safe, coffee maker, water dispenser and insulated mugs, mini-bar (refreshed daily with soft drinks, juice, beer and snacks), iron and ironing board, Hairdryer, bathrobes & slippers, Premium bath amenities, nightly turn down service, Premium bedding, 24 Hour room service, Unlimited calls to Canada, USA & Mexico

Occupancy: 2 adults  (maximum occupancy of 2)

Oceanfront Queen Suite

Bed size(s): 2 queen-size beds and 1 sofa bed
Rooms: Ocean, garden or pool view; Balcony or terrace; Bathroom with 2 showers and vanity mirror
Air conditioning: Yes
Internet: WiFi

Room facilities
50" flat screen television, Telephone, Bluetooth music network, In-room laptop size safe, coffee maker, water dispenser and insulated mugs, mini-bar (refreshed daily with soft drinks, juice, beer and snacks), iron and ironing board, Hairdryer, bathrobes & slippers, Premium bath amenities, nightly turn down service, Premium bedding, 24 Hour room service, Unlimited calls to Canada, USA & Mexico

Occupancy: 2 adults & 1 child or 3 adults  (maximum occupancy of 3)

Location

TBD, Playa Del Carmen / Playacar Riviera Maya, MX
Palmaïa - The House of AïA