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Family Collection

Sandos Caracol Eco Resort

About this hotel

Sandos Caracol Eco Resort is an all-inclusive, family friendly resort situated beachfront in Playa del Carmen offering a water park featuring splash areas and 29 slides, recently expanded with seven new slides exclusively for teens and adults and five for children. Sandos Caracol Eco Resort is also fantastic for nature-lovers and explorers, as the resort lies in the middle of a lush green area at the edge of an exotic jungle, surrounded by cenotes, mangroves and natural lagoons: an ecologically-rich environment for those who dream about a perfect beach escape.

This resort is divided into three distinct sections:

  • Family Section: Guestrooms in this section have been designed for families.  For even more amenities, reserve a Signature Eco room.
  • The Select Club: This secluded section caters to adults only (ages 18 years and over) and includes upgraded amenities including a private pool, beachfront clubhouse and Jacuzzi area.
  • Royal Elite: This luxurious section is situated only a few steps from the beach with rooms accommodating guests of all ages.

Please refer to the "Accommodations" section for descriptions of each room category.

Why book this hotel?

Meals & beverages plans


All-inclusive plan

 

  • Breakfast and lunch (buffet) and dinner (buffet or à la carte) daily
  • Unlimited domestic and international beverages


All Nature Experience

Learn to live like the ancient Mayans throughout the week with activities and performances for adults and children inspired by regional history and culture.

 

The All Nature Experience is a unique interactive program that allows guests to discover the Mayan culture on distinctive natural surroundings.  At Sandos Caracol Eco Resort, the All Nature Experience is a way of being, living and thinking.  Weekly activities program include daily eco tours, swimming a a cenote (natural sink hole), photo safari, bicycle tour, sensory experience, Mayan ball game, Sandos survivor and Mayan survivor, nature trails and meditation sessions on the beach.  Witness Mayan representative ceremonies, visit a Mayan herb garden, plant indigenous plant species and participate in natural treatments and ancient rituals at the spa.  

Guest are welcome to participate in All Nature Experience events, Adventure activities, Nature activities, Flora and Fauna sessions and Eco Education.  Activities for the entire family are at your disposal.


Stay at 1, Play at 2

Guests of Sandos Caracol Eco Resort can enjoy exchange privileges with sister property, Sandos Playacar Beach Resort with the following conditions:

 

  • Exchange privileges are subject to availability and we will have a limited allotment of complimentary day passes available
  • Guests must book their day pass at the front desk at Sandos Caracol
  • The day pass schedule is from 11 a.m. until 11 p.m., taking into account the opening hours of the facilities and services
  • Day pass includes access to the buffet restaurants (not to the à la carte restaurants)
  • Ground transportation is not included and is at the guests’ expense

 

Family Collection

Take your family on an unforgettable vacation with trips geared to the whole gang!

In Mexico, the Caribbean, South & Central America:

Keep everyone happy at resorts offering dedicated kids' pools and supervised clubs. You can bring the whole family thanks to discounts for kids and the perks of our Play program.

In Europe:

Add family fun to your Euro trip with Independent Escapes tailored offering kid-friendly activities for your little ones.

To add more travellers to your booking, select your hotel below, and on the next page you can update the number of travellers by clicking on "Change search" on the top right.

Select Club Penthouse - Adults Only 18+

Bed size(s): 1 king-size bed and 1 sofa bed
Rooms: Balcony with outdoor Jacuzzi tub; Jungle view; Bathroom with shower; In-room Jacuzzi; Separated living room, Rooms located in the secluded Select Club (Adults only 18+) section of the resort
Air conditioning: Yes

Room facilities
Telephone, 42 inch flat screen satellite television, safe, hairdryer, Purified water dispenser (cold and hot), Mini bar (refreshed daily), Iron and Ironing board, WiFi, Welcome bottle of sparkling wine and fruit plate, Select bracelet, Plush bathrobes, 24-hour room service, WiFi, Access to exclusive pool area and beach club for Adults Only.

Occupancy: 1 - 3 adults (maximum occupancy of 3)

Deluxe Select Club - Adults Only 18+

Bed size(s): 1 king-size bed and 1 sofa bed
Rooms: Balcony; Jungle view; Bathroom with shower; In-room Jacuzzi; Living area; Rooms located in the secluded Select Club (Adults only 18+) section of the resort
Air conditioning: Yes

Room facilities
Telephone, 42 inch flat screen satellite television, safe, hairdryer, Purified water dispenser (cold and hot), Mini bar (refreshed daily), Iron and Ironing board, WiFi, Welcome bottle of sparkling wine and fruit plate, Select bracelet, Plush bathrobes, 24-hour room service, WiFi, Access to exclusive pool area and beach club for Adults Only.

Occupancy: 1 - 3 adults (maximum occupancy of 3)

Eco Family Suite

Bed size(s): 1 king-size bed, Separate area with bunk bed for 3 children
Rooms: Jungle view; Balcony with kids' plunge pool, Two showers, Two sinks and Two WC's
Air conditioning: Yes

Room facilities
Telephone, Cable television, safe, hairdryer, Bathrobes and slippers for use, Purified water dispenser (cold and hot), Mini bar restocked daily, 24 hr room service, Iron and Ironing board,WiFi

Occupancy: 3 adults and 2 children OR 2 adults and 3 children (maximum occupancy of 5).  Minimum occupancy is 2 adults and 2 children or 3 adults

Eco Family Superior Room

NEW Signature Eco Collection offer completely renovated rooms inside the family section.

Bed size(s): 1 king-size bed and bunk bed for two children
Rooms: Jungle view; Terrace, Bathroom with shower
Air conditioning: Yes

Room facilities
Telephone, Cable television, safe, hairdryer, Bathrobes and slippers for use, Purified water dispenser (cold and hot), Mini bar (refreshed daily), 24 hr room service, Iron and Ironing board, WiFi

Occupancy: 1-3 adults; 2 adults and 2 children; 3 adults and 1 child (maximum occupancy of 4)

Eco Family Superior Suite Quebec Gateway

NEW Signature Eco Collection offer completely renovated rooms inside the family section.

Bed size(s): 1 king-size bed and bunk bed for two children
Rooms: Jungle view; Terrace, Bathroom with shower
Air conditioning: Yes

Room facilities
Telephone, Cable television, safe, hairdryer, Bathrobes and slippers for use, Purified water dispenser (cold and hot), Mini bar (refreshed daily), 24 hr room service, Iron and Ironing board, WiFi

Occupancy: 1-3 adults; 2 adults and 2 children; 3 adults and 1 child (maximum occupancy of 4)

Royal Elite One Bedroom Suite

Bed size(s): 1 king-size bed in Master Bedroom and 1 sofa bed in separate living area
Rooms: Terrace; Pool or Ocean view; Bathroom with shower
Air conditioning: Yes

Room facilities
Telephone, 42 inch flat screen satellite television, safe, hairdryer, Purified water dispenser (cold and hot), Mini bar (refreshed daily), Iron and Ironing board, WiFi, Luxury linens and pillows, Internal water recycling system, Solar water heating system, LED lighting system, Plush bathrobes, Select bracelet, 24-hour room service, iPod docking station

Occupancy: 1 - 3 adults; 2 adults and 2 children; 3 adults and 1 child (maximum occupancy of 4)

Royal Elite Penthouse

Bed size(s): 1 king-size bed in Master Bedroom and 1 sofa bed in separate living area
Rooms: Balcony or terrace; Pool or Ocean view; Bathroom with shower; In-room Jacuzzi
Air conditioning: Yes

Room facilities
Telephone, 42 inch flat screen satellite television, safe, hairdryer, Purified water dispenser (cold and hot), Mini bar (refreshed daily), Iron and Ironing board, WiFi, Luxury linens and pillows, Internal water recycling system, Solar water heating system, LED lighting system, Plush bathrobes and slippers, Select bracelet, 24-hour room service, iPod docking station

Occupancy: 1 - 3 adults; 2 adults and 2 children; 3 adults and 1 child (maximum occupancy of 4)

Royal Elite Superior

Bed size(s): 1 king-size bed or 2 double beds
Rooms: Balcony or terrace; Pool or Ocean view; Bathroom with shower
Air conditioning: Yes

Room facilities
Telephone, 42 inch flat screen satellite television, safe, hairdryer, Purified water dispenser (cold and hot), Mini bar (refreshed daily), Iron and Ironing board, WiFi, Luxury linens and pillows, Internal water recycling system, Solar water heating system, LED lighting system, Plush bathrobes, Select bracelet, 24-hour room service, iPod docking station

Occupancy: 1 - 3 adults; 2 adults and 2 children; 3 adults and 1 child (maximum occupancy of 4)

Super Saver Standard Room

A limited number of rooms available at reduced rates!

Bed size(s): 1 king-size bed or 2 queen-size beds
Rooms: Jungle view; Balcony, Bathroom with shower, Rooms located in the Family section of the resort
Air conditioning: Yes

Room facilities
Telephone, Cable television, safe, hairdryer, WIFI, Clock radio with alarm, Mini bar (refreshed daily)

Occupancy: 1- 3 adults; 2 adults and 2 children; 3 adults and 1 child (maximum occupancy of 4)

Standard Room

Bed size(s): 1 king-size bed or 2 queen-size beds
Rooms: Jungle view; Balcony, Bathroom with shower, Rooms located in the Family section of the resort
Air conditioning: Yes

Room facilities
Telephone, Cable television, safe, hairdryer, Clock radio with alarm, Mini bar (refreshed daily)

Occupancy: 1- 3 adults; 2 adults and 2 children; 3 adults and 1 child (maximum occupancy of 4)

Superior Select Club - Adults Only 18+

Bed size(s): 1 king-size bed or 2 double beds
Rooms: Balcony; Jungle view; Bathroom with shower; Rooms located in the secluded Select Club (Adults only 18+) section of the resort
Air conditioning: Yes

Room facilities
Telephone, 42 inch flat screen satellite television, safe, hairdryer, Purified water dispenser (cold and hot), Mini bar (refreshed daily), Iron and Ironing board, WiFi, Welcome bottle of sparkling wine and fruit plate, Select bracelet, Plush bathrobes, 24-hour room service, WiFi, Access to exclusive pool area and beach club for Adults Only.

Occupancy: 1 - 3 adults (maximum occupancy of 3)

Location

TBD, Playa Del Carmen / Playacar Riviera Maya, MX
Sandos Caracol Eco Resort

Free cancellation is available for the hotel portion of this booking! Read full details and terms & conditions on the checkout page.