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Sandos Caracol Eco Resort

 
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Location

  • Beachfront
  • Playa del Carmen, Riviera Maya
  • 52 kilometres from Cancun International Airport
  • 15 minutes from downtown Playa del Carmen

Nearest Points of Interest:

  • Xcaret
  • Rio Secreto
  • Cenote Chaak Tun

Address

Carretera Cancún-Chetumal, Km. 295, Playa Del Carmen, Q. Roo, 77710 México

Hotel Description

Sandos Caracol Eco Resort is an all-inclusive, family friendly resort situated beachfront in Playa del Carmen offering a water park featuring splash areas and 29 slides offering. Sandos Caracol Eco Resort is also fantastic for nature-lovers and explorers, as the resort lies in the middle of a lush green area at the edge of an exotic jungle, surrounded by cenotes, mangroves and natural lagoons: an ecologically-rich environment for those who dream about a perfect beach escape.

 

Meals & beverages plans

All-Inclusive Plan

  • Breakfast and lunch (buffet) and dinner (buffet or à la carte) daily
  • Unlimited domestic and international beverages

 

Additional Inclusions

  • WiFi in designated public areas
  • Kids Club for children ages 4-12 years old with fully supervised activities program such as: children’s pool, games and arts & crafts and mini disco
  • Teens Activities for 13 to 17 years old with assistance of the animation and sports team. Music, pool tables, table tennis, foosball (table football), beach soccer, etc.
  • Trendy Disco Bar with music from 11pm to 2 am (18+ years)

All Nature Experience

Learn to live like the ancient Mayans throughout the week with activities and performances for adults and children inspired by regional history and culture.

The All Nature Experience is a unique interactive program that allows guests to discover the Mayan culture on distinctive natural surroundings.  At Sandos Caracol Eco Resort, the All Nature Experience is a way of being, living and thinking. Weekly activities program include daily eco tours, swimming a a cenote (natural sink hole), photo safari, bicycle tour, sensory experience, Mayan ball game, Sandos survivor and Mayan survivor, nature trails and meditation sessions on the beach.  Witness Mayan representative ceremonies, visit a Mayan herb garden, plant indigenous plant species and participate in natural treatments and ancient rituals at the spa.  

Guest are welcome to participate in All Nature Experience events, Adventure activities, Nature activities, Flora and Fauna sessions and Eco Education.  Activities for the entire family are at your disposal.

Select Club Inclusions

Guests reserving a Select Club Adults only (18+) room category will enjoy enhanced amenities and services including:

  • Private check-in at exclusive Select Club Adults Only reception
  • Private concierge
  • Exclusive pool and Jacuzzi with luxury sun loungers and free WiFi access in the pool area
  • Exclusive à la carte restaurant for breakfast and lunch with delicious gourmet dishes
  • Exclusive adults-only beach area with hammocks, lounge chairs, Bali beds and waiter service
  • Access to Select Club Adults Ony ocean front Club House with showers, towel service, premium liquor bar and snacks, selection of books and reading area, living room with TV and video games, pool table, WiFi

Stay at 1, Play at 2

Guests of Sandos Caracol Eco Resort can enjoy exchange privileges with sister property, Sandos Playacar with the following conditions:

  • Exchange privileges are subject to availability and we will have a limited allotment of complimentary day passes available
  • Guests must book their day pass at the front desk at Sandos Playacar
  • The day pass schedule is from 11 a.m. until 11 p.m., taking into account the opening hours of the facilities and services
  • Day pass includes access to the buffet restaurants (not to the à la carte restaurants)
  • Ground transportation is not included and is at the guests’ expense
Check-in: 15:00
Check-out: 12:00
Number of Rooms: 955
Number Of Floors: 3
Number Of Restaurants: 8
Number Of Bars: 10
Number Of Outdoor Pools: 3

Best For...

Family Vacation

Weddings & Honeymoons

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Bonus Features

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Important Notes

Check-in Policy: At least one adult of 18 years of age or older must be present in each room upon check-in.

Student groups or spring breakers restricitons: The hotel does not allow groups of students nor spring breakers.  Youth up to 20 years old are only admitted when accompanied by an adult sharing the same room
 
The minimum age for check-in is 21 years.

Environmental Sanitation Fee: An Environmental Sanitation fee of approximately $70-$100 Mexican Pesos ($5 - $7 Canadian dollars) will be collected by all hotels in Cancun & Riviera Maya.  This fee applies per ROOM per NIGHT and is payable by the guest directly to the hotel during their stay.  The fee is subject to change without prior notice and may vary depending on exchange rate.

 

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Super Saver Standard Room

A limited number of rooms available at reduced rates!

Bed size(s): 1 king-size bed or 2 queen-size beds
Rooms: Balcony or terrace with garden, jungle or pool view; Bathroom with shower; Rooms located in the Family section of the resort
Air conditioning: Yes

Room facilities
Cable television, Telephone, Minibar (refreshed daily), Water dispenser, Safety deposit box, Hairdryer, Celing fan, Iron and ironing board

Occupancy: 1- 3 adults; 2 adults and 2 children; 3 adults and 1 child (maximum occupancy of 4)

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Standard Room

Bed size(s): 1 king-size bed or 2 queen-size beds
Rooms: Balcony or terrace with garden, jungle or pool view; Bathroom with shower; Rooms located in the Family section of the resort
Air conditioning: Yes

Room facilities
Cable television, Telephone, Minibar (refreshed daily), Water dispenser, Safety deposit box, Hairdryer, Celing fan, Iron and ironing board

Occupancy: 1- 3 adults; 2 adults and 2 children; 3 adults and 1 child (maximum occupancy of 4)

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Eco Family Superior Room

Completely renovated rooms inside the family section.

Bed size(s): 1 king-size bed and bunk bed for two children
Rooms: Balcony or terrace; Jungle view; Bathroom with shower
Air conditioning: Yes
Internet: WiFi

Room facilities
LED television, In-room safe (laptop size), Hairdryer, Vanity mirror, Minibar (refreshed daily), Water dispenser, Bathrobes and slippers, 24-hour room service, Iron and Ironing board

Occupancy: 1-4 adults; 3 adults and 1 child; 2 adults and 2 children (maximum occupancy of 4)

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Eco Family Suite

Completely renovated rooms inside the family section.

Bed size(s): 1 king-size bed, Separate area with bunk bed for 3 children
Rooms: Jungle view; Balcony with kids' plunge pool; Family bathroom with 2 showers, 2 sinks and 2 WC's
Air conditioning: Yes
Internet: WiFi

Room facilities
LED television, In-room safe (laptop size), Hairdryer, Vanity mirror, Minibar (refreshed daily), Water dispenser, Bathrobes and slippers, 24-hour room service, Iron and Ironing board

Occupancy: 1-4 adults; 4 adutls and 1 child; 3 adults and 2 children; 2 adults and 3 children (maximum occupancy of 5)

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Eco Family Penthouse

Completely renovated rooms inside the family section.

Bed size(s): Master bedroom with 1 king-size bed; Separate room with bunk bed for 3 children
Rooms: Balcony or terrace; Jungle view; Each bedroom with its own bathroom each with sink, shower and WC
Air conditioning: Yes
Internet: WiFi

Room facilities
LED television, In-room safe (laptop size), Hairdryer, Vanity mirror, Minibar (refreshed daily), Water dispenser, Bathrobes and slippers, 24-hour room service, Iron and Ironing board;  Bluetooth music network in Master Bedroom

Occupancy: 1-4 adults; 4 adutls and 1 child; 3 adults and 2 children; 2 adults and 3 children (maximum occupancy of 5)

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Superior Select Club - Adults Only 18+

Featuring Select Club amenities and services.

Bed size(s): 1 king-size bed or 2 double beds
Rooms: Balcony; Jungle view; Bathroom with shower; Rooms located in the secluded Select Club (Adults only 18+) section of the resort
Air conditioning: Yes
Internet: WiFi

Room facilities
Plasma television, In-room safe (laptop size), Hairdryer, Vanity mirror, Minibar (refreshed daily), Hot & cold water dispenser, 24-hour room service, Luxury linens and pillows, Bathrobes and slippers, Iron and Ironing board, Bottle of sparkling wine

Occupancy: 1 - 3 adults (maximum occupancy of 3)

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Deluxe Select Club - Adults Only 18+

Featuring Select Club amenities and services.

Bed size(s): 1 king-size bed and 1 sofa bed
Rooms: Balcony; Jungle view; Bathroom with shower; In-room hydro-massage tub; Rooms located in the secluded Select Club (Adults only 18+) section of the resort
Air conditioning: Yes
Internet: WiFi

Room facilities
Plasma television, In-room safe (laptop size), Hairdryer, Vanity mirror, Minibar (refreshed daily), Hot & cold water dispenser, 24-hour room service, Luxury linens and pillows, Bathrobes and slippers, Iron and Ironing board, Bottle of sparkling wine

Occupancy: 1 - 3 adults (maximum occupancy of 3)

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Select Club Penthouse - Adults Only 18+

Featuring Select Club amenities and services.

Bed size(s): Master bedroom with 1 king-size bed
Rooms: Jungle view; Terrace with large hydro-massage tub; Bathroom with shower; Separated living room with sofa bed, Rooms located in the secluded Select Club (Adults only 18+) section of the resort
Air conditioning: Yes
Internet: WiFi

Room facilities
Plasma television, In-room safe (laptop size), Hairdryer, Vanity mirror, Minibar (refreshed daily), Hot & cold water dispenser, 24-hour room service, Luxury linens and pillows, Bathrobes and slippers, Iron and Ironing board, Bottle of sparkling wine

Occupancy: 1 - 3 adults (maximum occupancy of 3)

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Food & Drink

8 dining options

  • La Laguna - International buffet
  • La Toscana - Italian buffet (breakfast,lunch) à la carte dinner
  • Las Mascaras - Mexican buffet (seasonal)
  • La Riviera - Mediterranean à la carte
  • Fogo do Brazil - Brazilian à la carte
  • El Templo - Japanese Teppanyaki à la carte
  • Los Lirios - Steakhouse à la carte
  • Salvia - Snack bar à la carte

10 bars & lounges

  • L'Elefant - lobby bar 
  • La Tortuga - pool bar
  • Theater bar
  • El Manglar -sports bar 
  • Beach bar
  • Los Lirios - disco bar (18+)
  • Sirena - pool bar
  • Iguana - pool bar 
  • Select Oceanfront Clubhouse 
  • El Mapache - lounge bar

Reservations required Fogo do Brazil and El Templo.

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Activities

Pools

  • Chill Out pool
  • Activities pool with separate area for children
  • Exclusive Select Club Adults Only 18+
  • Splashing Water Park for the whole family with 29 water slides and games 

Non-motorized watersports

  • Sailing (insurance fee applies, lessons not included)
  • Kayaking (subject to ocean conditions)
  • Snorkeling gear (1 hour per day)
  • Scuba Diving lesson in pool (once per stay)

Land activities

  • Darts
  • Dancing lessons
  • Billiards
  • Football
  • Beach activities
  • Pool games
  • Water aerobics
  • Water polo
  • Beach volleyball 
  • Water volleyball
  • 1 Tennis Court with unlimited day and night use (reservation required). Includes equipment (balls & rackets), proper attire and court shoes required.
  • 1 multi-use court.
  • Kids Club with supervised activities program for children ages 4-12
  • Teens activites for ages 13-17 

Entertainment

  • Nighttime entertainment at the theatre with shows
  • Live music
  • Theme nights
  • Movie nights
  • Trendy Disco Bar with music from 11pm to 2am (18+)
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Health & Relaxation

  • Fitness centre (ages 18+)
  • Morning meditation
  • Zumba
  • Spa ($)
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Other Services ($)

  • Spa (18+)
  • Spa Kids with select treatments (all children must be accompanied by a responsible adult)
  • Golf : 18 hole course designed by Nick Price inside the residential complex of Corasol (right next to the hotel)
  • Scuba diving & reef snorkeling trips
  • Car Rental
  • Romantic Dinners on the Beach
  • A la carte wines
  • ATM machine
  • Currency exchange
  • Photo Shop
  • Medical Service
  • Laundry service
  • Weddings service
  • Babysitting service
  • Tour desk
  • Arts and crafts
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Family Vacation

Keep everyone happy at resorts offering dedicated kids' pools, supervised clubs, and more for the family. Discounts for kids may also be available. 

Sandos Caracol Eco Resort has attractions and activities to keep the whole family entertained each day.  

Aqua Park: Designed kids of all ages (from toddlers to grown ups).  Featuring 29 water slides, Poolside snack bar, Multiple play areas, Showers and bathrooms, Lifeguard supervision. 

Kids Club wth supervised activities for children ages 4-12 years old.  Kids can enjoy activities like mini-yoga, arts & crafts, video games, learn about local eco systems , classic games, mini-Olympics, playground area, Foosball tables and more!

Teens Activities for 13 to 17 years old with assistance of the animation and sports team. Music, pool tables, table tennis, foosball (table football), beach soccer, volleyball, 7 water slides, among others. Schedule times may vary according to weekly program

Eco Activities for Kids & Adults: Focus on teaching our children & adults to live in harmony with nature, and to take care of the environment. Offering a variety of activities designed to help children interact with the native animals and plants

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Weddings & Honeymoons

This resort offers discounted wedding and/or honeymoon packages and the services of a wedding coordinator.

To book travel for your wedding group, request a quote from us.

To secure your wedding date and arrange wedding details at your chosen hotel, please contact the hotel directly.

 

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Bonus Features

Air Canada Vacations guests traveling until October 31, 2023 will receive a $100 USD Spa Credit per room per stay!

Terms & Conditions:

  • Valid for new bookings only
  • Spa credit consists of 4 vouchers of $25 USD each
  • Vouchers cannot be accumulated
  • They are non-transferable or redeemable for cash
  • A maximum of $25 USD credit can be used per spa treatment
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