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Sandos Caracol Eco Resort

 
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Location

  • 52 km from Cancun/Mayan Riviera airport
  • Located directly on the beach
  • Playa del Carmen, Riviera Maya
  • 110 km from the new Tulum International Airport
  • 12.7 km from Cenote Chaak Tun
  • 8 km from Xcaret
  • 5.8 km from Playa del Carmen

Address

Carretera Cancún-Chetumal, Km. 295, Playa Del Carmen, Q. Roo, 77710 México

Hotel description

Sandos Caracol Eco Resort is an all-inclusive, family friendly resort situated beachfront in Playa del Carmen offering a water park featuring splash areas and 29 slides offering. Sandos Caracol Eco Resort is also fantastic for nature-lovers and explorers, as the resort lies in the middle of a lush green area at the edge of an exotic jungle, surrounded by cenotes, mangroves and natural lagoons: an ecologically-rich environment for those who dream about a perfect beach escape.

Meal and beverage plans

All Inclusive Plan

  • Breakfast, lunch and dinner daily
  • Unlimited domestic and international beverages

Additional inclusions

  • Trendy Disco Bar with music from 11pm to 2 am (18+ years)
  • Kid's Club for ages 4-12 years with fully supervised activities program such as: children’s pool, games and arts & crafts and mini disco
  • Teen's activities for 13 to 17 years with assistance of the animation and sports team. Music, pool tables, table tennis, foosball (table football), beach soccer, etc.
  • WiFi throughout the property

Upgrade your stay

Select Club Inclusions

Guests reserving a Select Club Adults only (18+) room category will enjoy enhanced amenities and services including:

  • Private check-in at exclusive Select Club Adults Only reception
  • Private concierge
  • Exclusive pool and Jacuzzi with luxury sun loungers and free WiFi access in the pool area
  • Exclusive à la carte restaurant for breakfast and lunch with delicious gourmet dishes
  • Exclusive adults-only beach area with hammocks, lounge chairs, Bali beds and waiter service
  • Access to Select Club Adults Ony ocean front Club House with showers, towel service, premium liquor bar and snacks, selection of books and reading area, living room with TV and video games, pool table, WiFi
Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Number of rooms: 955
Number of restaurants: 8
Number of bars: 10

Best For...

Family

Wedding & honeymoons

Ecolabel Hotels

LGBTQ2+ Resorts

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Promotions

Bonus Features

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Important Notes

Learn to live like the ancient Mayans throughout the week with activities and performances for adults and children inspired by regional history and culture.

The All Nature Experience is a unique interactive program that allows guests to discover the Mayan culture on distinctive natural surroundings.  At Sandos Caracol Eco Resort, the All Nature Experience is a way of being, living and thinking. Weekly activities program include daily eco tours, swimming a a cenote (natural sink hole), photo safari, bicycle tour, sensory experience, Mayan ball game, Sandos survivor and Mayan survivor, nature trails and meditation sessions on the beach. Witness Mayan representative ceremonies, visit a Mayan herb garden, plant indigenous plant species and participate in natural treatments and ancient rituals at the spa.  

Guest are welcome to participate in All Nature Experience events, Adventure activities, Nature activities, Flora and Fauna sessions and Eco Education.  Activities for the entire family are at your disposal.

Guests of Sandos Caracol Eco Resort can enjoy exchange privileges with sister property, Sandos Playacar with the following conditions:

  • Exchange privileges are subject to availability and we will have a limited allotment of complimentary day passes available
  • Guests must book their day pass at the front desk at Sandos Playacar
  • The day pass schedule is from 11 a.m. until 11 p.m., taking into account the opening hours of the facilities and services
  • Day pass includes access to the buffet restaurants (not to the à la carte restaurants)
  • Ground transportation is not included and is at the guests’ expense

At least one adult of 18 years of age or older must be present in each room upon check-in.

The hotel does not allow groups of students nor spring breakers.  Youth up to 20 years old are only admitted when accompanied by an adult sharing the same room
 
The minimum age for check-in is 21 years.

Environmental Sanitation Fees are payable in local currency directly to the hotels.  As these fees fluctuate by hotel, you may contact your respective hotel for more information on the applicable fees.

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Super Saver Standard Room

Meal plan: All Inclusive Plan
Room view: Garden, tropical or pool view
Air conditioning: Yes
Bedding: 1 king-size bed or 2 queen-size beds
Maximum occupancy: 4
Occupancy detail: 1- 3 adults, 2 adults and 2 children, 3 adults and 1 child
Room amenities:
Balcony or terrace, AC and ceiling fan, TV, Telephone, In-room safe, Iron, Mini-bar.
Bathroom amenities:
Private bathroom, shower only, Hairdryer.
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Standard Room

Meal plan: All Inclusive Plan
Room view: Garden, tropical or pool view
Air conditioning: Yes
Bedding: 1 king-size bed or 2 queen-size beds
Maximum occupancy: 4
Occupancy detail: 1- 3 adults, 2 adults and 2 children, 3 adults and 1 child
Room amenities:
Balcony or terrace, AC and ceiling fan, TV, Telephone, In-room safe, Iron, Mini-bar.
Bathroom amenities:
Private bathroom, shower only, Hairdryer.
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Eco Family Superior Room

Meal plan: All Inclusive Plan
Room view: Jungle view
Air conditioning: Yes
Bedding: 1 king-size bed and 1 bunk bed
Maximum occupancy: 4
Occupancy detail: 1-4 adults, 3 adults and 1 child, 2 adults and 2 children
Room service: 24-hour room service
Room amenities:
Balcony or terrace, Air conditioning, TV, In-room safe, Iron, Mini-bar.
Bathroom amenities:
Private bathroom, shower only, Hairdryer, Bathrobe available for your use.
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Eco Family Suite

Meal plan: All Inclusive Plan
Room view: Jungle view
Air conditioning: Yes
Bedding: 1 king-size bed and 1 bunk bed
Maximum occupancy: 5
Occupancy detail: 1-4 adults, 4 adutls and 1 child, 3 adults and 2 children, 2 adults and 3 children
Room service: 24-hour room service
Room amenities:
Balcony, Air conditioning, TV, In-room safe, Iron, Mini-bar.
Bathroom amenities:
Private bathroom, shower only, Hairdryer, Bathrobe available for your use.
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Eco Family Penthouse

Meal plan: All Inclusive Plan
Room view: Jungle view
Air conditioning: Yes
Bedding: 1 king bed and 1 bunk bed
Maximum occupancy: 5
Occupancy detail: 1-4 adults, 4 adutls and 1 child, 3 adults and 2 children, 2 adults and 3 children
Room service: 24-hour room service
Room amenities:
Balcony or terrace, Air conditioning, TV, In-room safe, Iron, Mini-bar.
Bathroom amenities:
Private bathroom, shower only, Hairdryer, Bathrobe available for your use.
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Superior Select Club - Adults Only 18+

Meal plan: All Inclusive Plan
Room view: Jungle view
Air conditioning: Yes
Bedding: 1 king-size bed or 2 double beds
Maximum occupancy: 2
Occupancy detail: 1-2 adults
Room service: 24-hour room service
Room amenities:
Balcony, Air conditioning, TV, In-room safe, Iron, Mini-bar.
Bathroom amenities:
Private bathroom, shower only, Hairdryer, Bathrobe available for your use.
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Deluxe Select Club - Adults Only 18+

Meal plan: All Inclusive Plan
Room view: Jungle view
Air conditioning: Yes
Bedding: 1 king-size bed and 1 double sofa bed
Maximum occupancy: 2
Occupancy detail: 1-2 adults
Room service: 24-hour room service
Room amenities:
Balcony, Air conditioning, TV, In-room safe, Iron, Mini-bar.
Bathroom amenities:
Private bathroom with tub and separate shower, Hairdryer, Bathrobe available for your use.
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Select Club Penthouse - Adults Only 18+

Meal plan: All Inclusive Plan
Room view: Jungle view
Air conditioning: Yes
Bedding: 1 king-size bed
Other areas: Separate living room.
Maximum occupancy: 2
Occupancy detail: 1-2 adults
Room service: 24-hour room service
Room amenities:
Terrace, Air conditioning, TV, In-room safe, Iron, Mini-bar.
Bathroom amenities:
Private bathroom with tub and separate shower, Hairdryer, Bathrobe available for your use.
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Restaurants & Bars

Restaurants

8 restaurants
  • La Laguna - Buffet - International
  • La Toscana - Buffet - International
  • Las Mascaras - Buffet - Mexican
  • La Riviera - À la carte - Mediterranean
  • Fogo do Brazil - À la carte - Brazilian
  • El Templo - À la carte - Japanese
  • Los Lirios - À la carte - Steak House
  • Salvia - Snack bar

Bars

10 bars
  • Lobby Bar
  • Pool Bar
  • Lounge Bar
  • Sport Bar
  • Disco bar

Activities

Pools

2 pools
  • Waterpark
  • Outdoor pool
  • Outdoor kid pool

Motorized and non-motorized water sports

  • Scuba diving ($)
  • Aquafitness
  • Kayak
  • Watersports
  • Sailing ($)
  • Snorkeling
  • Water volleyball
  • Football

Land activities

  • Darts
  • Arts and crafts
  • Billiards
  • Tennis
  • Beach volleyball
  • Dance lessons

Entertainment

  • Teen's Club
  • Live music
  • Theme nights
  • Kid's Club
  • Movie night

Golf

18 hole course designed by Nick Price inside the residential complex of Corasol (right next to the hotel) ($)

Health and Relaxation

  • Fitness centre
  • Spa ($)
  • Meditation class
  • Zumba

Other facilities & services

  • Wedding packages and services ($)
  • Babysitting service
  • Photo market
  • Car rental service
  • Laundry service
  • Tour desk
  • Currency exchange service
  • On-site ATM
  • Medical services
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All Nature Experience

Learn to live like the ancient Mayans throughout the week with activities and performances for adults and children inspired by regional history and culture.

The All Nature Experience is a unique interactive program that allows guests to discover the Mayan culture on distinctive natural surroundings.  At Sandos Caracol Eco Resort, the All Nature Experience is a way of being, living and thinking. Weekly activities program include daily eco tours, swimming a a cenote (natural sink hole), photo safari, bicycle tour, sensory experience, Mayan ball game, Sandos survivor and Mayan survivor, nature trails and meditation sessions on the beach. Witness Mayan representative ceremonies, visit a Mayan herb garden, plant indigenous plant species and participate in natural treatments and ancient rituals at the spa.  

Guest are welcome to participate in All Nature Experience events, Adventure activities, Nature activities, Flora and Fauna sessions and Eco Education.  Activities for the entire family are at your disposal.

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Stay at 1, Play at 2

Guests of Sandos Caracol Eco Resort can enjoy exchange privileges with sister property, Sandos Playacar with the following conditions:

  • Exchange privileges are subject to availability and we will have a limited allotment of complimentary day passes available
  • Guests must book their day pass at the front desk at Sandos Playacar
  • The day pass schedule is from 11 a.m. until 11 p.m., taking into account the opening hours of the facilities and services
  • Day pass includes access to the buffet restaurants (not to the à la carte restaurants)
  • Ground transportation is not included and is at the guests’ expense
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Check-in Policy

At least one adult of 18 years of age or older must be present in each room upon check-in.

The hotel does not allow groups of students nor spring breakers.  Youth up to 20 years old are only admitted when accompanied by an adult sharing the same room
 
The minimum age for check-in is 21 years.

Back to top

Environmental Sanitation Fees

Environmental Sanitation Fees are payable in local currency directly to the hotels.  As these fees fluctuate by hotel, you may contact your respective hotel for more information on the applicable fees.

Back to top

Family

Keep everyone happy at resorts offering dedicated kids' pools, supervised clubs, and more for the family. Discounts for kids may also be available. Please note that any discounts will be reflected in your final price at checkout.

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Wedding & honeymoons

This resort offers wedding and/or honeymoon packages and the services of a wedding coordinator.  

 To secure your wedding date and arrange wedding details at your chosen hotel, please contact the hotel directly.  

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Ecolabel Hotels

This hotel has declared its commitment to one or more ecolabels endorsed by the Global Sustainable Tourism Council. 

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LGBTQ2+ Resorts

All members and allies of the community are welcomed at this LGBTQ-friendly resort.

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Bonus Features

Air Canada Vacations guests traveling until October 31, 2024, will receive a $100 USD Spa Credit per room per stay!

Terms and Conditions:
  • Valid for new bookings only
  • Spa credit consists of 4 vouchers of $25 USD each
  • Vouchers cannot be accumulated
  • They are non-transferable or redeemable for cash
  • A maximum of $25 USD credit can be used per spa treatment
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