We’re sorry for the wait, if you’re trying to call us.
Our Contact Centre teams are doing everything they can to answer you quickly.
To help you save time, we’ve added new online tools to make modifications or add-ons to your booking. Check out your options:
Manage your booking View travel requirements
Platinum Yucatan Princess All Suites Spa & Resort
About this hotel
Platinum Hotel Yucatan Princess is situated in Playa del Carmen in a heavenly setting right by the crystal-clear waters of the Mexican Caribbean. This all-inlcusive adluts only 18+ resort offers the sophistication of its contemporary and exquisitely decorated rooms.
Why book this hotel?
Meal & beverage plans
All-inclusive
-
All-inclusive plan
- Breakfast, lunch, snacks and dinner daily
- Unlimited domestic and select international alcoholic and non-alcoholic beverages
- 24-hour snack bar by the pool
Additional Inclusions
- Select non-motorize water sports
- Introductory Scuba demonstration in pool (once per person per stay)
- Daily activities
- Nightly entertainment
- Disco (drinks included), legal drinking age 18yrs+
- Complimentary Basic WiFi throughout the resort
- Stay at one, Play at more: Guests at the Platinum Yucatan Princess All Suites have access to the facilities and services of the Hotel Grand Riviera Princess and Grand Sunset Princess
Spa Collection
Focus on mind, body and soul at resorts with spa facilities and daily yoga and meditation.
Number of travellers: To add more travellers to your booking, select your hotel below, and on the next page you can update the number of travellers by clicking on "Change search" on the top right.
Adults Collection
Enjoy grown-up good times with vacations for adults and the best all-inclusive resorts for couples.
Let your hair down at these adults-only resorts exclusively for guests 18+ or 21+. Perfect for a honeymoon or uninhibited revelry and relaxation.
Number of travellers: To add more travellers to your booking, select your hotel below, and on the next page you can update the number of travellers by clicking on "Change search" on the top right.
Honeymoon Suite
Bed size(s): 1 Round Bed
Room(s): Contemporary Honeymoon Suites with exclusive services for couples, special details such as round beds and an unbeatable situation practically on the beach! You'll enjoy unforgettable moments thanks to the hot tub on the terrace. Full bathroom with tub and double shower
Air conditioning: Yes
Internet: WiFi
Room facilities:
42 inch Plasma TV Satellite, Telephone in room, iPod docking station, Safety deposit box (free of charge), In room Premium bar, Mini bar (water, soft drinks, beer, stocked daily), Coffee maker, Hair dryer and lighted vanity mirror, Iron and ironing board,
Exclusive Inclusions
- Room service 24 hours
- Sunshades
- Private check-in, cold towel and welcome drink
- Bar Premium in the Room
- 1 Princess Sandpipe bag
- Use of bathrobes during the stay, two pairs of slippers per room
- Concierge video library
- 1 water circuit in Spa Platinum Yucatan Princess per adult / per week
- Special discount at the Spa Princess for individual services
- 1 special dinner
- Special amenities in the room
- Pillow menu to request at Concierge
- Night courtesy service
- Concierge service (24 hours)
- Bottle of sparkling wine
Maximum Occupancy: 1-2 Adults
Honeymoon Suite Swimout
Bed size(s): 1 Round Bed
Room(s): Swim-Out Honeymoon Suites with direct access to the pool for you to enjoy a luxury holiday as a couple. Meticulously designed rooms for the most discerning guests, with hot tub on the terrace. Full bathroom with tub and double shower
Air conditioning: Yes
Internet: WiFi
Room facilities:
42 inch Plasma TV Satellite, Telephone in room, iPod docking station, Safety deposit box (free of charge), In room Premium bar, Mini bar (water, soft drinks, beer, stocked daily), Coffee maker, Hair dryer and lighted vanity mirror, Iron and ironing board,
Exclusive Inclusions
- Room service 24 hours
- Sunshades
- Private check-in, cold towel and welcome drink
- Bar Premium in the Room
- 1 Princess Sandpipe bag
- Use of bathrobes during the stay, two pairs of slippers per room
- Concierge video library
- 1 water circuit in Spa Platinum Yucatan Princess per adult / per week
- Special discount at the Spa Princess for individual services
- 1 special dinner
- Special amenities in the room
- Pillow menu to request at Concierge
- Night courtesy service
- Concierge service (24 hours)
- Bottle of sparkling wine
Maximum Occupancy: 1-2 Adults
Junior Suite Deluxe Swimout
Bed size(s): 1 king size bed or 2 double beds
Room(s):Access to the swimming pool; Full bathroom with tub and double shower, Balcony or terrace
Air conditioning: Yes
Internet: WiFi
Room facilities:
42 inch Plasma TV Satellite, Telephone in room, iPod docking station, Safety deposit box (free of charge), In room Premium bar, Mini bar (water, soft drinks, beer, stocked daily), Coffee maker, Hair dryer and lighted vanity mirror, Use of bathrobes during entire stay (2 pairs of slippers per room), Iron and ironing board, 1 Princess Beach bag
Maximum Occupancy: 1-3 Adults
Deluxe Junior Suite
Bed size(s): 1 king size bed or 2 double beds
Room(s): Full bathroom with tub and double shower, Balcony or terrace
Air conditioning: Yes
Internet: WiFi
Room facilities:
42 inch Plasma TV Satellite, Telephone in room, iPod docking station, Safety deposit box (free of charge), In room Premium bar, Mini bar (water, soft drinks, beer, stocked daily), Coffee maker, Hair dryer and lighted vanity mirror, Use of bathrobes during entire stay (2 pairs of slippers per room), Iron and ironing board, 1 Princess Beach bag
Maximum Occupancy: 1-3 Adults
Deluxe Junior Suite Hot Tub
Bed size(s): 1 king size bed or 2 double beds
Room(s): Full bathroom with tub and double shower, Balcony or terrace
Air conditioning: Yes
Internet: WiFi
Room facilities:
42 inch Plasma TV Satellite, Telephone in room, iPod docking station, Safety deposit box (free of charge), In room Premium bar, Mini bar (water, soft drinks, beer, stocked daily), Coffee maker, Hair dryer and lighted vanity mirror, Use of bathrobes during entire stay (2 pairs of slippers per room), Iron and ironing board, 1 Princess Beach bag
Maximum Occupancy: 1-3 Adults
Master Suite
Bed size(s): 1 King size bed and Sofa bed
Room(s): Two magnificent and extremely spacious rooms with stunning sea views. They feature a bedroom, a living room and a spectacular terrace with hot tub. What's more, these rooms include the benefits of the Platinum service. Discover our most select proposal for your dream holiday in the heart of Riviera Maya. Full bathroom with tub and double shower
Air conditioning: Yes
Internet: WiFi
Room facilities:
42 inch Plasma TV Satellite, Telephone in room, iPod docking station, Safety deposit box (free of charge), In room Premium bar, Mini bar (water, soft drinks, beer, stocked daily), Coffee maker, Hair dryer and lighted vanity mirror, Iron and ironing board,
Exclusive Inclusions
- Room service 24 hours
- Sunshades
- Private check-in, cold towel and welcome drink
- Bar Premium in the Room
- 1 Princess Sandpipe bag
- Use of bathrobes during the stay, two pairs of slippers per room
- Concierge video library
- 1 water circuit in Spa Platinum Yucatan Princess per adult / per week
- Special discount at the Spa Princess for individual services
- 1 special dinner
- Special amenities in the room
- Pillow menu to request at Concierge
- Night courtesy service
- Concierge service (24 hours)
- Bottle of sparkling wine
Maximum Occupancy: 1-3 Adults
Platinum Deluxe with Hot Tub
Bed size(s): 1 king size bed or 2 double beds
Room(s): Platinum Deluxe rooms with hot tub on the terrace command simply spectacular views. These are the closest suites to the beach. Full bathroom with tub and double shower, Balcony or terrace
Air conditioning: Yes
Internet: WiFi
Room facilities:
42 inch Plasma TV Satellite, Telephone in room, iPod docking station, Safety deposit box (free of charge), In room Premium bar, Mini bar (water, soft drinks, beer, stocked daily), Coffee maker, Hair dryer and lighted vanity mirror, Iron and ironing board
Exclusive Platinum Inclusions
- Room service 24 hours
- Sunshades
- Private check-in, cold towel and welcome drink
- Bar Premium in the Room
- 1 Princess Sandpipe bag
- Use of bathrobes during the stay, two pairs of slippers per room
- Concierge video library
- 1 water circuit in Spa Platinum Yucatan Princess per adult / per week
- Special discount at the Spa Princess for individual services
- 1 special dinner
- Special amenities in the room
- Pillow menu to request at Concierge
- Night courtesy service
- Concierge service (24 hours)
Maximum Occupancy: 1-3 Adults
Platinum Deluxe
Bed size(s): 1 king size bed or 2 double beds
Room(s): Full bathroom with tub and double shower, Balcony or terrace
Air conditioning: Yes
Internet: WiFi
Room facilities:
42 inch Plasma TV Satellite, Telephone in room, iPod docking station, Safety deposit box (free of charge), In room Premium bar, Mini bar (water, soft drinks, beer, stocked daily), Coffee maker, Hair dryer and lighted vanity mirror, Iron and ironing board
Exclusive Platinum Inclusions
- Room service 24 hours
- Sunshades
- Private check-in, cold towel and welcome drink
- Bar Premium in the Room
- 1 Princess Sandpipe bag
- Use of bathrobes during the stay, two pairs of slippers per room
- Concierge video library
- 1 water circuit in Spa Platinum Yucatan Princess per adult / per week
- Special discount at the Spa Princess for individual services
- 1 special dinner
- Special amenities in the room
- Pillow menu to request at Concierge
- Night courtesy service
- Concierge service (24 hours)
Maximum Occupancy: 1-3 Adults
Platinum Deluxe Swimout
-
Bed size(s): 1 king size bed or 2 double beds
Room(s): Swim-Out Platinum Deluxe Suites with direct access to the pool, where you can unwind in a semi-private environment. Full bathroom with tub and double shower
Air conditioning: YesInternet: WiFi
Room facilities:
42 inch Plasma TV Satellite, Telephone in room, iPod docking station, Safety deposit box (free of charge), In room Premium bar, Mini bar (water, soft drinks, beer, stocked daily), Coffee maker, Hair dryer and lighted vanity mirror, Iron and ironing boardExclusive Platinum Inclusions
- Room service 24 hours
- Sunshades
- Private check-in, cold towel and welcome drink
- Bar Premium in the Room
- 1 Princess Sandpipe bag
- Use of bathrobes during the stay, two pairs of slippers per room
- Concierge video library
- 1 water circuit in Spa Platinum Yucatan Princess per adult / per week
- Special discount at the Spa Princess for individual services
- 1 special dinner
- Special amenities in the room
- Pillow menu to request at Concierge
- Night courtesy service
- Concierge service (24 hours)
-
Maximum Occupancy: 1-3 Adults
Presidential Suite
Bed size(s): 1 King size bed and 2 double beds
Room(s): This outstanding Presidential Suite is a contemporary and welcoming room with spectacular views of the Caribbean Sea. It boasts an incredible terrace with hot tub, a spacious suite with full-height windows and a separate bedroom for utmost privacy. Enjoy the sumptuous layout and exclusive services of this magnificent room. Full bathroom with tub and double shower.
Air conditioning: Yes
Internet: WiFi
Room facilities:
42 inch Plasma TV Satellite, Telephone in room, iPod docking station, Safety deposit box (free of charge), In room Premium bar, Mini bar (water, soft drinks, beer, stocked daily), Coffee maker, Hair dryer and lighted vanity mirror, Iron and ironing board,
Exclusive Inclusions
- Room service 24 hours
- Sunshades
- Private check-in, cold towel and welcome drink
- Bar Premium in the Room
- 1 Princess Sandpipe bag
- Use of bathrobes during the stay, two pairs of slippers per room
- Concierge video library
- 1 water circuit in Spa Platinum Yucatan Princess per adult / per week
- Special discount at the Spa Princess for individual services
- 1 special dinner
- Special amenities in the room
- Pillow menu to request at Concierge
- Night courtesy service
- Concierge service (24 hours)
- Bottle of sparkling wine
Maximum Occupancy: 1-3 Adults
Location
Promotions
Secure Your September Vacation
CareFree gives you our price drop guarantee: up to $200 cashback per person if the package price drops after you book, plus seat selection. Need another reason to lock it in? Free 1st checked bag1 and more.
Book between: May 16 and June 12, 2022
Travel between: August 27 and September 30, 2022
Applicable to: vacation packages to Mexico, the Caribbean and Central America. Flight & Hotel packages to Hawaii.
Enjoy exclusive perks with all packages booked with us, including:
FREE 1st CHECKED BAG
PRICE MATCH
REFUND OR NO CHANGE FEES
EARN & REDEEM POINTS
YOUR SAFETY FIRST
AND MORE!
Certain conditions apply. Find out more
TRAVEL PROTECTION PLANS
CareFlex lets you cancel with a FULL REFUND up to 21 days prior to departure and more.
CareFree includes FREE seat selection and our Price Drop Guarantee. Learn more
Number of travellers: To add more travellers to your booking, select your hotel below, and on the next page you can update the number of travellers by clicking on "Change search" on the top right.
Valid on new bookings of vacation packages to Mexico, the Caribbean and Central America and Flight & Hotel packages to Hawaii. Offer valid between May 16, 2022 at 12:01 am ET until June 12, 2022 at 11:59 pm ET. Offer: Free CareFree travel protection. Free CareFree must be added when booking. Price Drop Guarantee: up to $200 cashback per person if the price of your package drops after you book. To claim a partial refund with our Price Drop Guarantee, please take a time-stamped screenshot of the change in price that you found on our website. Contact our Customer Care team at 1-800-296-3408 to submit your request. For full terms and conditions applicable to our CareFree travel protection, visit vacations.aircanada.com/en/travel-info/travel-protection. Travel must take place within the following period: August 27 2022 and September 30, 2022. A minimum 7-night stay is required. Not applicable to one-way flights. Not available for group bookings. Cannot be combined with any other offer, discount, or promotion, unless otherwise specified.
1For all the perks and terms and conditions of Our Vacation Promise, visit vacations.aircanada.com/en/travel-info/why-book-with-us.
Subject to availability at time of booking. Terms and conditions are subject to change without prior notice. Prices on our website reflect applicable reductions and are valid if you purchase services in a same session. If you log off our website, prices may be different the next time you log on. Final prices will be displayed before confirming your payment. A supplement may apply for passengers travelling alone.
Health and safety protocols, government recommendations and regional travel restrictions vary by hotel, ship and destination, may impact availability and are subject to change without notice. Due to evolving health protocols, imagery and messaging may not accurately reflect onboard and destination experiences, offerings, features, or itineraries.
®Air Canada Vacations is a registered trademark of Air Canada, used under license by Touram Limited Partnership.
Book Early. Save Big.
The perks of booking early:
- SAVE $200 per couple* or $400 per family* when you book at least 4 months in advance1
- Enjoy flexible payment options: Pay monthly with Uplift
Applicable to: Select vacation packages to Mexico, the Caribbean and Central America
*Discount is applicable on the base fare of the flight, before surcharges, charges taxes and fees.
Enjoy exclusive perks with all packages booked with us, including:
FREE 1st CHECKED BAG
PRICE MATCH
REFUND OR NO CHANGE FEES
EARN & REDEEM POINTS
YOUR SAFETY FIRST
AND MORE!
Certain conditions apply. Find out more
TRAVEL PROTECTION PLANS
CareFlex lets you cancel with a FULL REFUND up to 21 days prior to departure and more.
CareFree includes FREE seat selection and our Price Drop Guarantee. Learn more
Number of travellers: To add more travellers to your booking, select your hotel below, and on the next page you can update the number of travellers by clicking on "Change search" on the top right.
1Only applicable to new bookings of select vacation packages to Mexico, the Caribbean and Central America. Savings is applicable on reservations booked at least 4 months in advance. Savings is $100 per adult and $100 per child. Per family amount shown based on 2 adults and 2 children between the ages of 2 and 12 years old. Minimum 3-night stay required. Not applicable to group bookings or cruise bookings. Discount is applicable on the base fare, before surcharges, taxes, charges and fees. This Offer cannot be combined with any other offer, discount, or promotion.
Due to travel restrictions, government recommendations and passenger demand resulting from the impact of COVID-19, eligible scheduled flights available for booking during the Offer Period may vary and are subject to change at any time without notice.
Prices displayed on this page reflect applicable reductions but may not reflect real-time pricing. Final prices will be displayed before confirming your payment. A supplement may apply for passengers travelling alone.
CareFree gives you our price drop guarantee: up to $200 cashback per person if the package price drops after you book, plus seat selection. Need another reason to lock it in? Free 1st checked bag1 and more.
Book between: May 16 and June 12, 2022
Travel between: August 27 and September 30, 2022
Applicable to: vacation packages to Mexico, the Caribbean and Central America. Flight & Hotel packages to Hawaii.
Enjoy exclusive perks with all packages booked with us, including:
FREE 1st CHECKED BAG
PRICE MATCH
REFUND OR NO CHANGE FEES
EARN & REDEEM POINTS
YOUR SAFETY FIRST
AND MORE!
Certain conditions apply. Find out more
TRAVEL PROTECTION PLANS
CareFlex lets you cancel with a FULL REFUND up to 21 days prior to departure and more.
CareFree includes FREE seat selection and our Price Drop Guarantee. Learn more
Number of travellers: To add more travellers to your booking, select your hotel below, and on the next page you can update the number of travellers by clicking on "Change search" on the top right.
The perks of booking early:
- SAVE $200 per couple* or $400 per family* when you book at least 4 months in advance1
- Enjoy flexible payment options: Pay monthly with Uplift
Applicable to: Select vacation packages to Mexico, the Caribbean and Central America
*Discount is applicable on the base fare of the flight, before surcharges, charges taxes and fees.
Enjoy exclusive perks with all packages booked with us, including:
FREE 1st CHECKED BAG
PRICE MATCH
REFUND OR NO CHANGE FEES
EARN & REDEEM POINTS
YOUR SAFETY FIRST
AND MORE!
Certain conditions apply. Find out more
TRAVEL PROTECTION PLANS
CareFlex lets you cancel with a FULL REFUND up to 21 days prior to departure and more.
CareFree includes FREE seat selection and our Price Drop Guarantee. Learn more
Number of travellers: To add more travellers to your booking, select your hotel below, and on the next page you can update the number of travellers by clicking on "Change search" on the top right.
We're looking for the best hotels for you.
We're looking up your booking history.