Grand Velas Riviera Maya

Location

51 hotel1b.content.proximity1 Cancun/Mayan Riviera airport
Located directly on the beach
Playa del Carmen
113 km from the new Tulum International Airport
18 km from Xcaret
10 km from Playa del Carmen

Address

Riviera Maya, Carretera Cancun Tulum Km 62 Playa Del Carmen, 77710 Riviera Maya, Q.R., Mexico

Hotel description

Gourmet fare at breakfast, lunch and dinner. Large and inviting lagoon-like pools. Direct access to 1,600 feet of pristine white-sand beach. And plush Jacuzzi suites with up to two bedrooms - some of which even come with their own pool. That's what it's like to stay at Grand Velas Riviera Maya, the only family-friendly all-inclusive resort in the Mexican Caribbean to receive the prestigious Five Diamond rating.

Meal and beverage plans

All Inclusive Plan

Breakfast, lunch, and dinner with à la carte or buffet menu
Domestic and international beverages at all restaurants and bars
A culinary tour through specialty restaurants led by world-class chefs
24-hour suite service

Additional inclusions

2 Kids' Club (ages 4-12yrs)
Teens' Club (ages 13-17yrs)
Seasonal activities program for all ages
Non-motorized water sports and ecotour
WiFi throughout the property

Check-in: 3:00 p.m.

Check-out: 12:00 p.m.

Number of rooms: 539

Number of restaurants: 8

Number of bars: 8

Best For...

Earn more with Aeroplan

Exclusive perks

Family

Wedding & honeymoons

Spa

Luxury

Perks for groups

Ecolabel Hotels

LGBTQ2+ Resorts

Promotions

Bonus Features

Wellness Getaway + Upgrade

Summer Pre-Sale 2024

Important Notes

Environmental Sanitation Fees are payable in local currency directly to the hotels. As these fees fluctuate by hotel, you may contact your respective hotel for more information on the applicable fees.

Zen Grand Suite Nature View

Meal plan: All Inclusive Plan

Room view: Jungle views

Air conditioning: Yes

Bedding: 1 king-size bed or 2 queen-size beds

Maximum occupancy: 4

Occupancy detail: 1-3 adults, 3 adults and 1 child, 2 adults and 2 children

Room service: 24-hour room service

Maid services: Turndown service

Room amenities:

Terrace, Air conditioning, TV, Telephone, In-room safe, Mini-bar, Nespresso® machine.

Bathroom amenities:

Private bathroom with tub and separate shower, Hairdryer, Bathrobe available for your use.

Zen Grand Pool Suite Nature View

Meal plan: All Inclusive Plan

Room view: Jungle view

Air conditioning: Yes

Bedding: 1 king-size bed or 2 queen-size beds

Other areas: Living area.

Maximum occupancy: 4

Occupancy detail: 1-3 adults, 3 adults and 1 child, 2 adults and 2 children

Room service: 24-hour room service

Maid services: Turndown service

Room amenities:

Terrace, Air conditioning, TV, Telephone, In-room safe, Mini-bar, Nespresso® machine.

Bathroom amenities:

Private bathroom with shower and whirlpool, Hairdryer, Bathrobe available for your use.

Ambassador Suite Ocean View

Meal plan: All Inclusive Plan

Room view: Ocean view

Air conditioning: Yes

Bedding: 1 king-size bed or 2 queen-size beds

Other areas: Living area.

Maximum occupancy: 4

Occupancy detail: 1-3 adults, 3 adults and 1 child, 2 adults and 2 children

Room service: 24-hour room service

Maid services: Turndown service

Room amenities:

Terrace, Air conditioning, TV, Telephone, In-room safe, Mini-bar, Nespresso® machine.

Bathroom amenities:

Private bathroom with shower and whirlpool, Hairdryer, Bathrobe available for your use.

Ambassador Pool Suite Ocean Front

Meal plan: All Inclusive Plan

Room view: Oceanfront

Air conditioning: Yes

Bedding: 1 king-size bed or 2 queen-size beds

Other areas: Living area.

Maximum occupancy: 4

Occupancy detail: 1-3 adults, 3 adults and 1 child, 2 adults and 2 children

Room service: 24-hour room service

Maid services: Turndown service

Room amenities:

Terrace, Air conditioning, TV, Telephone, In-room safe, Mini-bar, Nespresso® machine.

Bathroom amenities:

Private bathroom with shower and whirlpool, Hairdryer, Bathrobe available for your use.

Grand Class Suite Ocean Front

Meal plan: All Inclusive Plan

Room view: Ocean view

Air conditioning: Yes

Bedding: 1 king-size bed or 2 queen-size beds

Maximum occupancy: 4

Occupancy detail: 1-3 adults, 3 adults and 1 child, 2 adults and 2 children

Room service: 24-hour room service

Maid services: Turndown service

Room amenities:

Terrace, Air conditioning, TV, Telephone, In-room safe, Mini-bar, Nespresso® machine.

Bathroom amenities:

Private bathroom with tub and separate shower, Hairdryer, Bathrobe available for your use.

Zen Grand 2 Bedroom Family Suite

Meal plan: All Inclusive Plan

Air conditioning: Yes

Bedding: 1 king bed and 2 queen beds

Other areas: Living area.

Maximum occupancy: 8

Occupancy detail: 2-6 adults, 6 adults and 2 children, 5 adults and 3 children, 4 adults and 4 children, 3 adults and 4 children

Room service: 24-hour room service

Maid services: Turndown service

Room amenities:

Terrace, Air conditioning, TV, Telephone, In-room safe, Mini-bar, Nespresso® machine.

Bathroom amenities:

Private bathroom with shower and whirlpool, Hairdryer, Bathrobe available for your use.

Ambassador Two Bedroom Family Suite

Meal plan: All Inclusive Plan

Room view: Ocean view

Air conditioning: Yes

Bedding: 1 king bed and 2 queen beds

Other areas: Living area.

Maximum occupancy: 8

Occupancy detail: 2-6 adults, 6 adults and 2 children, 5 adults and 3 children, 4 adults and 4 children, 3 adults and 4 children

Room service: 24-hour room service

Maid services: Turndown service

Room amenities:

Terrace, Air conditioning, TV, Telephone, In-room safe, Mini-bar, Nespresso® machine.

Bathroom amenities:

Private bathroom with shower and whirlpool, Hairdryer, Bathrobe available for your use.

Restaurants & Bars

Restaurants

8 restaurants

Azul - Buffet - International
Chaka - Buffet / À la carte - International / Mexican
Bistro - À la carte - International - Adults only 16 years and older
Frida - À la carte - Mexican
Lucca - À la carte - Italian / Mediterranean
Sen Lin - À la carte - Asian
Piaf - À la carte - French cuisine - Adults only 16 years and older
Cocina de Autor - À la carte - Adults only 16 years and older

Bars

7 bars

Piano Bar
Coffee bar
Rooftop Bar
Swim-up Bar
Karaoke Bar

Activities

Pools

3 pools

Outdoor pool

Motorized and non-motorized water sports

Aquafitness
Kayak
Snorkeling
Water polo
Boogie boards

Land activities

Darts
Bocce
Cocktail lessons
Beach volleyball
Mini-golf

Entertainment

Teen's Club
Kid's Club

Health and Relaxation

Fitness centre
Spa ($)
Fitness class

Other facilities & services

Babysitting service
Beauty salon
Boutique
Car rental service
Business centre
Laundry service
Medical services

Environmental Sanitation Fees

Earn more with Aeroplan

With our new way to earn, in addition to accumulating points on the flight portion of your trip, you’ll earn extra Aeroplan® points on packages to this resort.

A minimum 7-night stay is required on the Caribbean, Mexico and the U.S.; a minimum 4-night stay is required on Las Vegas
Members ages 2 to 12 will receive extra points equivalent to 50% of the points granted to members ages 13 and up.
Book and depart by: September 30, 2024

Exclusive perks

This resort includes the following perks:

Access to hydrotherapy at the spa (once per adult, per stay)
US$100 Romantic Experience Credit*
Welcome amenity

Valid for travel completed by October 31, 2023. Added values vary by resort. Not applicable to groups. Subject to availability. Conditions may apply. *Only applicable for Romantic Experiences (selected menu) per stay.

Exclusive perks

This resort comes with exclusive perks. Perks vary by resort and are subject to availability. Certain conditions may apply.

This resort includes the following perks:

Access to hydrotherapy at the spa (once per adult, per stay)

Valid for travel from November 01, 2023 and completed by October 31, 2024. Added values vary by resort. Not applicable to groups. Subject to availability. Conditions may apply.

Family

Keep everyone happy at resorts offering dedicated kids' pools, supervised clubs, and more for the family. Discounts for kids may also be available. Please note that any discounts will be reflected in your final price at checkout.

Wedding & honeymoons

This resort offers wedding and/or honeymoon packages and the services of a wedding coordinator.

To secure your wedding date and arrange wedding details at your chosen hotel, please contact the hotel directly.

Spa

Focus on mind, body and soul at this resort with spa facilities, fitness centre and various daily physical activities.

Luxury

Treat yourself to luxurious features like gourmet dining, 24-hour room service, spacious rooms, free WiFi, and more.

Perks for groups

Book a group package of a certain size and some guests pay only the taxes*. *Discount is not available if booking hotel only. Discount is applicable on the base fare and does not apply to surcharges, charges and taxes. Subject to availability at time of booking. Cannot be combined with any other offer, discount, or promotion, unless otherwise specified. Restrictions can include but are not limited to: type and size of group, booking and travel periods, minimum number of nights, age restrictions, and availability. Subject to availability at time of booking. Terms and conditions are subject to change without prior notice. Contact our groups department for details.

Ecolabel Hotels

This hotel has declared its commitment to one or more ecolabels endorsed by the Global Sustainable Tourism Council.

LGBTQ2+ Resorts

All members and allies of the community are welcomed at this LGBTQ-friendly resort.

Bonus Features

Guests will receive the following privileges:

US$100 Romantic Experience Credit*
Welcome amenity

*Only applicable for Romantic Experiences (selected menu) per stay

Terms and Conditions:

Valid for travel from November 01, 2023 and completed by October 31, 2024. Added values vary by resort. Not applicable to groups. Subject to availability. Conditions may apply.

Wellness Getaway + Upgrade

For a limited time, guests will receive the following room upgrades and additional promotions!

Booking Window: April 03, 2024 to June 12, 2024
Travel Window: June 02, 2024 to June 12, 2024

When booking the Zen Grand Suite room category, guests will recieve an upgrade to the Ambassador Ocean View room category.

In addition, guests will receive

$50 USD Spa Credit per adult, per night
Photoshooting Session and credit when purchasing photo packages

Terms and Conditions:

Offer is applicable to new reservations booked by June 12, 2024 for travel from June 02, 2024 to June 12, 2024. Offer is subject to availability and black out dates may apply. Not applicable to Groups. Offer is not transferable, or combinable with any other offers or added values. Room category upgrade is subject to availability. The SPA Credit is per adult per night. Applicable on massages, facials, and body wrap treatments with a duration of 50 min or more. Not transferable between guests. Not cumulative. Not redeemable for cash. Unused balances will not be refunded. Not combinable with other Spa promotions. Not applicable on SPA Boutique products, Beauty Salon, Water ceremony. Not applicable on treatments available in SPA Cabanas (outdoor areas) . Photoshoot session complimentary. Select photo packages between the different available options ($). For more info email : conciergerm@velasresorts.com. Cancellations and re-bookings will be denied. Promotion is subject to change or may be discontinued without prior notice.

Summer Pre-Sale 2024

For a limited time, guests will receive the following room upgrades and additional promotions!

Booking Window: April 19, 2024 to May 09, 2024
Travel Window: April 19, 2024 to October 31, 2024

When booking the Zen Grand Pool room category, guests will recieve an upgrade to the Ambassador Ocean View room category.
When booking the Ambassador Ocean View room category, guests will recieve an upgrade to the Grand Class Oceanfront View room category.

In addition, guests will receive

Free kids and teens in Zen room categories
$50 USD Spa Credit per adult, per night
Photoshooting Session and credit when purchasing photo packages

Terms and Conditions:

Offer is applicable to new reservations booked by May 09, 2024, for travel from April 19, 2024 to October 31, 2024. Offer is subject to availability and black out dates may apply. Not applicable to Groups. Offer is not transferable, or combinable with any other offers or added values. Room category upgrade is subject to availability. Room upgrade from Zen Grand Pool to Ambassador Ocean View is valid for travel from April 19th to June 30th & August 1st to October 31st. Room upgrade from Ambassador Ocean View to Grand Class Oceanfront View is valid for travel from May 1st to May 31st & August 1 - October 31, 2024. The SPA Credit is per adult per night. Applicable on massages, facials, and body wrap treatments with a duration of 50 min or more. Not transferable between guests. Not cumulative. Not redeemable for cash. Unused balances will not be refunded. Not combinable with other Spa promotions. Not applicable on SPA Boutique products, Beauty Salon, Water ceremony. Not applicable on treatments available in SPA Cabanas (outdoor areas). Free kids and teens offer is only valid when booking Zen room categories. Photoshoot session complimentary. Select photo packages between the different available options ($). For more info email: conciergerm@velasresorts.com. Cancellations and re-bookings will be denied. Promotion is subject to change or may be discontinued without prior notice.