Grand Velas Riviera Maya

Location

Riviera Maya
Beachfront
50 km from Cancun Airport
10 km from Playa del Carmen

Nearest Points of Interest:

18 km from Xcaret
75.7 km from Xel-Há
78 km from Mayan Ruins in Tulum
81.6 km from Isla Mujeres

Address

Riviera Maya, Carretera Cancun Tulum Km 62 Playa Del Carmen, 77710 Riviera Maya, Q.R., Mexico

Hotel Description

Gourmet fare at breakfast, lunch and dinner. Large and inviting lagoon-like pools. Direct access to 1,600 feet of pristine white-sand beach. And plush Jacuzzi suites with up to two bedrooms - some of which even come with their own pool. That's what it's like to stay at Grand Velas Riviera Maya, the only family-friendly all-inclusive resort in the Mexican Caribbean to receive the prestigious Five Diamond rating.

Meal & beverage plans

All-Inclusive Plan:

Breakfast, lunch, and dinner with à la carte or buffet menu
Domestic and international beverages at all restaurants and bars
A culinary tour through specialty restaurants led by world-class chefs
24-hour suite service

Additional inclusions

Wi-Fi in common areas
Baby Concierge, Pool & Beach Concierge and Spa Concierge services
Kids' Club (ages 4-12yrs)
Teens' Club (ages 13-17yrs)
Seasonal activities program for all ages
Pool surrounded by greenery in the Zen Grand ambiance
Three-level infinity pool with ocean view in the Ambassador ambiance
Oceanfront infinity pool for adults only in the Grand Class ambiance
High-performance fitness centers with personal trainers
Non-motorized water sports and ecotour

Check-in: 15:00

Check-out: 12:00

Number of Rooms: 539

Number Of Floors: 4

Number Of Restaurants: 8

Number Of Bars: 8

Number Of Outdoor Pools: 3

Year Built: 2008

Best For...

Exclusive Perks

Family vacation

Weddings & Honeymoons

Spa vacation

Luxury

Freebies for Groups

Promotions

KIDS SPECIAL

Important Notes

Environmental Sanitation Fees are payable in local currency directly to the hotels. As these fees fluctuate by hotel, you may contact your respective hotel for more information on the applicable fees.

Zen Grand Suite Nature View

Bed size(s): 1 King bed or 2 Queen beds
Room(s): Private terrace with jungle views, Full bathroom with Jacuzzi tub and vanity mirror, Sitting area
Air-conditioning: Yes
Internet: WiFi

Room facilities:
HD flat-screen TV with digital cable, Direct line telephone, Laptop-sized safe, Premium mini-bar (stocked daily with refreshments and snacks), Nespresso coffee maker, Selection of Tea Forte, Luxury bath products, Hairdryer, Bathrobes and sandals, Goose down pillows and comforters, Pillow Menu, 24-hour Suite Service, Nightly turn down service

Occupancy: 1-3 adults; 3 adults and 1 child, 2 adults and 2 children (Maximum occupancy of 4)

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Zen Grand Pool Suite Nature View

Bed size(s): 1 King bed or 2 Queen beds
Room(s): Terrace overlooking jungle with private plunge pool, Full bathroom with Jacuzzi tub and vanity mirror, Sitting area
Air-conditioning: Yes
Internet: WiFi

Room facilities:
HD flat-screen TV with digital cable, Direct line telephone, Laptop-sized safe, Premium mini-bar (stocked daily with refreshments and snacks), Nespresso coffee maker, Selection of Tea Forte, Luxury bath products, Hairdryer, Bathrobes and sandals, Goose down pillows and comforters, Pillow Menu, 24-hour Suite Service, Nightly turn down service

Occupancy: 1-3 adults; 3 adults and 1 child, 2 adults and 2 children (Maximum occupancy of 4)

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Ambassador Suite Ocean View

Bed size(s): 1 king-size bed or 2 queen-size beds
Room(s): Private terrace with ocean views, Full bathroom with Jacuzzi tub and vanity mirror, Sitting area with sofa. Rooms with great location near Kids' & Teens' Club
Air-conditioning: Yes
Internet: WiFi

Room facilities:
HD flat-screen TV with digital cable, Direct line telephone, Laptop-sized safe, Premium mini-bar (stocked daily with refreshments and snacks), Nespresso coffee maker, Selection of Tea Forte, Luxury bath products, Hairdryer, Bathrobes and sandals, Goose down pillows and comforters, Pillow Menu, 24-hour Suite Service, Nightly turn down service

Occupancy: 1-3 adults; 3 adults and 1 child, 2 adults and 2 children (Maximum occupancy of 4)

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Ambassador Pool Suite Ocean Front

Bed size(s): 1 king-size bed or 2 queen-size beds
Room(s): Ocean front terrace with plunge pool, Full bathroom with Jacuzzi tub and vanity mirror, Sitting area with sofa
Air-conditioning: Yes
Internet: WiFi

Room facilities:
HD flat-screen TV with digital cable, Direct line telephone, Laptop-sized safe, Premium mini-bar (stocked daily with refreshments and snacks), Nespresso coffee maker, Selection of Tea Forte, Luxury bath products, Hairdryer, Bathrobes and sandals, Goose down pillows and comforters, Pillow Menu, 24-hour Suite Service, Nightly turn down service

Occupancy: 1-3 adults; 3 adults and 1 child, 2 adults and 2 children (Maximum occupancy of 4)

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Grand Class Suite Ocean Front

Bed size(s): 1 king-size bed or 2 queen-size beds
Rooms(): Ocean view terrace with plunge pool, Full bathroom with spa tub and rain shower, Vanity mirror
Air-conditioning: Yes
Internet: WiFi

Room facilities:
HD flat-screen TV with digital cable, Direct line telephone, Laptop-sized safe, Premium mini-bar (stocked daily with refreshments and snacks), Nespresso coffee maker, Selection of Tea Forte, Luxury bath products, Hairdryer, Bathrobes and sandals, Goose down pillows and comforters, Pillow Menu, 24-hour Suite Service, Nightly turn down service

Occupancy: 1-3 adults; 3 adults and 1 child, 2 adults and 2 children (Maximum occupancy of 4)

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Zen Grand 2 Bedroom Family Suite

Bed size(s): First bedroom with 1 King bed, Second bedroom with 2 Queen beds
Room(s): Two private terraces, Two bathrooms with Jacuzzis, Separate rain showers and dressing areas, Vanity mirror, Open sleeping and living area
Air-conditioning: Yes
Internet: WiFi

Room facilities:
HD flat-screen TV with digital cable, Direct line telephone, Laptop-sized safe, Premium mini-bar (stocked daily with refreshments and snacks), Nespresso coffee maker, Selection of Tea Forte, Luxury bath products, Hairdryer, Bathrobes and sandals, Goose down pillows and comforters, Pillow Menu, 24-hour Suite Service, Nightly turn down service

Occupancy: 2-6 adults; 6 adults and 2 children, 5 adults and 3 children, 4 adults and 4 children, 3 adults and 5 children, 2 adults and 6 children (Maximum occupancy of 8)

Zen Grand 2 Bedroom Family Suite Added Perks:

One stuffed animal of our official mascot Pancho, the monkey (based on availability)
Special turndown service
One welcome bag with beach toys
Baby concierge (providing families with all the basic comforts of home such as bottle sterilizers, high chairs, strollers and bouncers as well as new items you can take home)
For special requests before your arrival, please contact the Pre-Arrival Concierge at: conciergerm@velasresorts.com

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Ambassador Two Bedroom Family Suite Ocean View

Bed size(s): 1 King bed and 2 Queen beds
Room(s): Two terraces with ocean view, Two sitting areas, One set of connecting suites (One king bedded suite connecting to a Two Queen-bedded Suite), Full bathroom with interior Jacuzzi, Vanity mirror
Air-conditioning: Yes
Internet: Free WiFi

Room facilities:
HD flat-screen TV with digital cable, Direct line telephone, Laptop-sized safe, Premium mini-bar (stocked daily with refreshments and snacks), Nespresso coffee maker, Selection of Tea Forte, Luxury bath products, Hairdryer, Bathrobes and sandals, Goose down pillows and comforters, Pillow Menu, 24-hour Suite Service, Nightly turn down service

Occupancy: 2-6 adults; 6 adults and 2 children, 5 adults and 3 children, 4 adults and 4 children, 3 adults and 5 children, 2 adults and 6 children (Maximum occupancy of 8)

Ambassador Two Bedroom Family Suite Added Perks:

One stuffed animal of our official mascot Pancho, the monkey (based on availability)
Special turndown service
One welcome bag with beach toys
Bathrobes for children
Teepee in the suite
Baby concierge (providing families with all the basic comforts of home such as bottle sterilizers, high chairs, strollers and bouncers as well as new items you can take home).
For special requests before your arrival, please contact the Pre-Arrival Concierge at: conciergerm@velasresorts.com

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Food & Drink

8 Restaurants

Azul - Buffet breakfast, lunch and dinner - International cuisine
Chaka - Buffet breakfast and lunch - International cuisine / Dinner a la carte - Mexican cuisine
Bistro (Adults only 16yrs and older) - Breakfast, lunch and dinner a la carte - International cuisine
Frida - Dinner a la carte - Mexican cuisine
Lucca - Dinner a la carte - Italian and Mediterranean cuisine
Sen Lin - Dinner a la carte - Asian Fusion cuisine
Piaf (Adults only 16yrs and older) - Dinner a la carte - French cuisine*
Cocina de Autor (Adults only 16yrs and older) - Dinner a la carte - Fine dining cuisine*

*Note - Children ages 12-15 are welcome at Piaf from 6:00 pm to 6:30 pm only.
- Children ages 12-15 are welcome at Cocina de Autor at 6:15 pm only.

8 bars including a piano bar and karaoke bar

Note- Dress Code: Dress code for the evening: Elegant-Casual. Gentlemen: Collared shirt, trousers, and closed footwear. Ladies: Dress, skirt, or evening trousers and dress shoes. Beach sandals, tank tops and shorts is not permitted (exception at Cabrilla). Reservations required for dinner at select restaurants.

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Activities

3 swimming pools, Recreational activities program for kids, teens & adults including bike tours, beach volleyball, aqua aerobics, ping pong, water polo, darts, treasure hunts, bocce ball, mixology classes and more, Kid's Club (ages 4-12) and Teen's Club (ages 13-17), Non motorized water sports (kayaks, snorkeling & boogie boards)

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Health & Relaxation

LifeFitness Center and fitness classes, Spa ($),

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Other Services ($)

Car rental, Special wine & imported liquors, Spa & beauty salon, Shops & boutiques, Event space & catering, Business centre, Long distance calls, Medical services, Laundry and dry cleaning services, Babysitting services, Water Journey hydrotherapy circuit

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Exclusive Perks

This resort includes the following perks:

Access to hydrotherapy at the spa (once per adult, per stay)
US$100 Romantic Experience Credit*
Welcome amenity

Valid for travel completed by October 31, 2023. Added values vary by resort. Not applicable to groups. Subject to availability. Conditions may apply. *Only applicable for Romantic Experiences (selected menu) per stay.

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Family vacation

Keep everyone happy at resorts offering dedicated kids' pools, supervised clubs, and more for the family. Discounts for kids may also be available.

Please note that any discounts will be reflected in your final price at checkout.

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Weddings & Honeymoons

This resort offers discounted wedding and/or honeymoon packages and the services of a wedding coordinator. To book travel for your wedding group, request a quote from us.

To secure your wedding date and arrange wedding details at your chosen hotel, please contact the hotel directly.

Complimentary Honeymoon Special:

Suite upgrade guaranteed
Special welcome honeymoon amenities
Romantic dinner on the suite’s terrace
$50 USD credit in romantic experiences
$90 USD credit for a couple's massage
Lifestyle Session Photography

Terms and Conditions: The credit for romantic experiences is available for Grand Velas and Casa Velas. The upgrade of your suite will be applied at the moment of your arrival at the hotel. Round transportation is only available for the couple. The romantic dinner applies for a minimum of 5 nights for any of the properties, the use of Jetty in Velas Vallarta is subject to availability. Welcome amenity is an in-house special, in case of having any food restrictions, please leave the note in the suite reservation. The Honeymoon promotion is not valid with complimentary stays and is not combinable with other current promotions. To make the promotion valid, it is necessary to have an official document that endorses the marriage union of the couple together with a photo of their wedding.

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Spa vacation

Focus on mind, body and soul at this resort with spa facilities, fitness centre and various daily physical activities.

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Luxury

Treat yourself to luxurious features like gourmet dining, 24-hour room service, spacious rooms, free WiFi, and more.

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Freebies for Groups

Book an air-inclusive group package of a certain size and some guests can travel for free. Request a quote now.

If booking hotel-only, free flights not available. Some restrictions apply. Subject to change without notice. Not applicable to incentive groups. Taxes apply. Based on double occupancy. Restrictions can include, but are not limited to: type and size of group, booking and travel periods, minimum number of nights, age restrictions, availability. Contact our groups department for details.

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KIDS SPECIAL

Up to 2 Kids (ages 4-12 years) stay FREE when sharing room with parents per room per stay.
Receive up to 50% discount on Teen rates (ages 13-15 years)

In addition, guests will receive a $50 USD Spa Credit per adult, per night.

Offer Details:
Booking Window: April 20th, 2023 - June 30th, 2023
Travel Window: April 20th, 2023 - December 15th, 2023

Terms and Conditions:
Offer is applicable to new reservations booked by June 30th, 2023 for travel April 20th, 2023 to December 15th, 2023. Offer is subject to availability and black out dates may apply. Not applicable to Groups. Offer is not transferable, or combinable with any other offers or added values. Spa Credit has no cash value and cannot be saved for future stays if unused. Unused balances will not be refunded. Spa Credit is not accumulative and non-transferable to guests in other rooms. Spa Credit is applicable on massages, facials and body wrap treatments with a duration of 50 min or more. Not combinable with other Spa promotions. Not applicable on SPA Boutique products, Beauty Salon, Water ceremony. Not applicable on treatments available in SPA Cabanas (outdoor areas). Cancellations and re-bookings will be denied. Promotion is subject to change or may be discontinued without prior notice.

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