We’re sorry for the wait, if you’re trying to call us.
Our Contact Centre teams are doing everything they can to answer you quickly.
To help you save time, we’ve added new online tools to make modifications or add-ons to your booking. Check out your options:
Manage your booking View travel requirements
Grand Velas Riviera Maya
About this hotel
Gourmet fare at breakfast, lunch and dinner. Large and inviting lagoon-like pools. Direct access to 1,600 feet of pristine white-sand beach. And plush Jacuzzi suites with up to two bedrooms - some of which even come with their own pool. That's what it's like to stay at Grand Velas Riviera Maya, the only family-friendly all-inclusive resort in the Mexican Caribbean to receive the prestigious Five Diamond rating.
Why book this hotel?
Meal & beverage plans
All Inclusive
- Breakfast, lunch and dinner a la carte or buffet at Bistro (ages 16 & older), Azul and Chaka Restaurants
- Dinner à la carte at Frida, Lucca, Piaf (ages 12 & older), Sen Lin Restaurant & Bar and Cocina De Autor (ages 12 & older)
- Premium domestic and international beverages throughout resort
- In-room mini-bar refreshed daily
- 24-hour in-suite dining
Additional inclusions
- 24-hour personal concierge
- Pool & beach concierge
- Beach and poolside waiter service
- Wi-Fi (some conditions apply)
- Baby Concierge services including bottle sterilizers, high chairs, cribs, strollers, bottles, baby bath tubs and more!
- Parking lot & valet parking
- Hotel taxes & gratuities
Aeroplan Perks
Stay in style! Choose from world-class hotels or resorts that come with extra perks for Aeroplan® Members.
Your resort could include one or many of the following perks*:
- Early check-in/late check-out
- Preferred room location
- Guaranteed or extra à la carte dinners
- Special amenities in room upon arrival
- Discounts or credits on select services
- Welcome drink on arrival
- Or more!
*Perks vary by resort and are subject to availability. Certain conditions may apply.
Number of travellers: To add more travellers to your booking, select your hotel below, and on the next page you can update the number of travellers by clicking on "Change search" on the top right.
Valid for travel completed by October 31, 2022. Added values vary by resort. Not applicable to groups. Subject to availability. Conditions may apply.
If you are not an Aeroplan Member, you can visit the Aeroplan website (aircanada.com/joinaeroplan) and enroll today. Membership is free. Members must be in good standing to earn points and benefits. For terms and conditions of the Aeroplan program, visit aircanada.com/aeroplan-termsandconditions.
®Aeroplan is a registered trademark of Aeroplan Inc., used under licence. ®The Air Canada maple leaf logo is a registered trademark of Air Canada, used under licence by Aeroplan Inc.®Air Canada Vacations is a registered trademark of Air Canada, used under license Touram Limited Partnership.
Family Collection
Take your family on an unforgettable vacation with trips geared to the whole gang!
Keep everyone happy at the best all-inclusive family resorts offering dedicated kids' pools and supervised clubs. You can bring the whole family thanks to discounts for kids and the perks of our Play program. Book all-inclusive family vacation packages!
Pro-tip: Read our travel guide for the best family vacation tips.
Number of travellers: To add more travellers to your booking, select your hotel below, and on the next page you can update the number of travellers by clicking on "Change search" on the top right.
Ambassador Two Bedroom Family Suite Ocean View
Bed size(s): 1 king-size bed and 2 queen-size beds
Rooms: Two terraces with ocean view, Two sitting areas, One set of connecting suites (One king bedded suite connecting to a Two Queen-bedded Suite), Full bathroom with interior jacuzzi
Air-conditioning: Yes
Internet: Free WiFi
Room facilities
Two 42" flat panel digital cable television, DVD/CD/MP3 players, Private line/wireless touch-screen phones, Two laptop size safe's, Two fully stocked mini-bar, Two Nespresso coffee makers, Two hairdryers, Two iron/ironing boards, Umbrellas, Vanity mirror, scale, Bathrobes and slippers, L'Occitane bath amenities, Daily turn down service
Occupancy: 2-6 adults; 6 adults and 2 children; 5 adults and 3 children; 4 adults and 4 children, 3 adults and 5 children, 2 adults and 6 children Maximum occupancy of 8)
Exclusive Suite Amenities:
One official mascot stuffed animal - Pancho the monkey, Special turn down service for kids, Welcome beach gift for children, Bathrobes for children, Teepee in the suite, Dream art photography offer (Free photo session and $100 USD credit* (restrictions apply), Baby concierge (providing families with all the basic comforts of home such as bottle sterilizers, high chairs, strollers and bouncers as well as new items you can take home). For special requests before your arrival, please contact the Pre-Arrival Concierge at: conciergerm@velasresorts.com
Ambassador Suite Ocean View
Bed size(s): 1 king-size bed or 2 queen-size beds
Rooms: Private terrace with ocean views, Full bathroom with Jacuzzi tub, Sitting area with sofa. Rooms with great location near Kids' & Teens' Club
Air-conditioning: Yes
Internet: WiFi
Room facilities
42" flat screen cable television, DVD/CD players, iPod dock, Private line/wireless touch-screen telephone, In-room laptop-size safe, Daily-stocked minibar, Coffee maker, Hairdryer, Iron & ironing board, Umbrella, Daily turn down service, Walk-in closet, White Goose Down Comforters, Pillow menu, Vanity mirror & scale, L'Occitane bath amenities, Bathrobes & slippers
Occupancy: 1 - 3 adults; 3 adults plus 1 child plus 1 infant; 2 adults plus 2 children plus 1 infant. Maximum occupancy of 4 people plus 1 infant.
Extra beds and cribs, if required, will be subject to availability at the hotel.Ambassador Pool Suite Ocean Front
Bed size(s): 1 king-size bed or 2 queen-size beds
Rooms: Ocean front terrace with plunge pool. Full bathroom with Jacuzzi tub, Sitting area with sofa.
Air-conditioning: Yes
Internet: WiFi
Room facilities
42" flat screen cable television, DVD/CD players, iPod dock, Private line/wireless touch-screen telephone, In-room laptop-size safe, Daily-stocked minibar, Nespresso coffee maker, Hairdryer, Iron & ironing board, Umbrella, Daily turn down service, Walk-in closet, White Goose Down Comforters, Pillow menu, Vanity mirror & scale, L'Occitane bath amenities, Bathrobes & slippers
Occupancy: 1 - 3 adults; 3 adults plus 1 child plus 1 infant; 2 adults plus 2 children plus 1 infant. Maximum occupancy of 4 people plus 1 infant.
Extra beds and cribs, if required, will be subject to availability at the hotel.Grand Class Suite Ocean Front
Bed size(s): 1 king-size bed or 2 queen-size beds
Rooms: Ocean view terrace with plunge pool, Full bathroom with spa tub and rain shower
Air-conditioning: Yes
Internet: Free WiFi
Room facilities
42" flat panel digital cable television, DVD/CD players, iPod dock, Private line/wireless touch-screen telephone, Lounge area with sofa, Daily-stocked minibar, Nespresso coffee maker, Hairdryer, Iron & ironing board, Umbrella, Daily turn down service, Walk-in closet, White Goose Down Comforters, Pillow menu, Vanity mirror & scale, L'Occitane bath amenities, Bathrobes & slippers
Occupancy: 1 - 3 adults; 3 adults plus 1 child plus 1 infant; 2 adults plus 2 children plus 1 infant. Maximum occupancy of 4 people plus 1 infant.
Zen Grand 2 Bedroom Family Suite
Bed size(s): 1 bedroom with 1 king-size bed; Second bedroom with 2 queen-size beds
Rooms: Two private terraces, Two bathrooms with Jacuzzis, separate rain showers and dressing areas; Open sleeping and living area
Air-conditioning: Yes
Internet: WiFi
Room facilities
42" flat screen cable television, DVD/CD players, iPod dock, Private line/wireless touch-screen telephone, In-room laptop-size safe, Daily-stocked premium minibar, Nespresso coffee maker, Selection of teas, Welcome bottles of artisinal tequila, read and white wine, Hairdryer, Iron & ironing board, Umbrella, Daily turn down service, Walk-in closet, White Goose Down Comforters, Pillow menu, Vanity mirror & scale, L'Occitane bath amenities, Bathrobes & slippers
Occupancy: 2-6 adults; 6 adults plus 2 children; 5 adults plus 3 children; 4 adults plus 4 children; 3 adults plus 5 children; 2 adults plus 6 children. Maximum occupancy of 8 and up to 2 infants (0-3 yrs)
Zen Grand Suite Nature View
Bed size(s): 1 king-size bed or 2 queen-size beds
Rooms: Private terrace with jungle views, Full bathroom with Jacuzzi tub, Sitting area
Air-conditioning: Yes
Internet: WiFi
Room facilities
42" flat screen cable television, DVD/CD players, iPod dock, Private line/wireless touch-screen telephone, In-room laptop-size safe, Daily-stocked minibar, Nespresso coffee maker, Hairdryer, Iron & ironing board, Umbrella, Daily turn down service, Walk-in closet, White Goose Down Comforters, Pillow menu, Vanity mirror & scale, L'Occitane bath amenities, Bathrobes & slippers
Occupancy: 1 - 3 adults; 3 adults plus 1 child plus 1 infant; 2 adults plus 2 children plus 1 infant. Maximum occupancy of 4 people plus 1 infant.
Extra beds and cribs, if required, will be subject to availability at the hotel.
Zen Grand Pool Suite Nature View
Bed size(s): 1 king-size bed or 2 queen-size beds
Rooms: Terrace overlooking jungle with private plunge pool, Full bathroom with Jacuzzi tub, Sitting area
Air-conditioning: Yes
Internet: WiFi
Room facilities
42" flat screen cable television, DVD/CD players, iPod dock, Private line/wireless touch-screen telephone, In-room laptop-size safe, Daily-stocked minibar, Nespresso coffee maker, Hairdryer, Iron & ironing board, Umbrella, Daily turn down service, Walk-in closet, White Goose Down Comforters, Pillow menu, Vanity mirror & scale, L'Occitane bath amenities, Bathrobes & slippers
Occupancy: 1 - 3 adults; 3 adults plus 1 child plus 1 infant; 2 adults plus 2 children plus 1 infant. Maximum occupancy of 4 people plus 1 infant.
Extra beds and cribs, if required, will be subject to availability at the hotelLocation
Promotions
Secure Your September Vacation
CareFree gives you our price drop guarantee: up to $200 cashback per person if the package price drops after you book, plus seat selection. Need another reason to lock it in? Free 1st checked bag1 and more.
Book between: May 16 and June 12, 2022
Travel between: August 27 and September 30, 2022
Applicable to: vacation packages to Mexico, the Caribbean and Central America. Flight & Hotel packages to Hawaii.
Enjoy exclusive perks with all packages booked with us, including:
FREE 1st CHECKED BAG
PRICE MATCH
REFUND OR NO CHANGE FEES
EARN & REDEEM POINTS
YOUR SAFETY FIRST
AND MORE!
Certain conditions apply. Find out more
TRAVEL PROTECTION PLANS
CareFlex lets you cancel with a FULL REFUND up to 21 days prior to departure and more.
CareFree includes FREE seat selection and our Price Drop Guarantee. Learn more
Number of travellers: To add more travellers to your booking, select your hotel below, and on the next page you can update the number of travellers by clicking on "Change search" on the top right.
Valid on new bookings of vacation packages to Mexico, the Caribbean and Central America and Flight & Hotel packages to Hawaii. Offer valid between May 16, 2022 at 12:01 am ET until June 12, 2022 at 11:59 pm ET. Offer: Free CareFree travel protection. Free CareFree must be added when booking. Price Drop Guarantee: up to $200 cashback per person if the price of your package drops after you book. To claim a partial refund with our Price Drop Guarantee, please take a time-stamped screenshot of the change in price that you found on our website. Contact our Customer Care team at 1-800-296-3408 to submit your request. For full terms and conditions applicable to our CareFree travel protection, visit vacations.aircanada.com/en/travel-info/travel-protection. Travel must take place within the following period: August 27 2022 and September 30, 2022. A minimum 7-night stay is required. Not applicable to one-way flights. Not available for group bookings. Cannot be combined with any other offer, discount, or promotion, unless otherwise specified.
1For all the perks and terms and conditions of Our Vacation Promise, visit vacations.aircanada.com/en/travel-info/why-book-with-us.
Subject to availability at time of booking. Terms and conditions are subject to change without prior notice. Prices on our website reflect applicable reductions and are valid if you purchase services in a same session. If you log off our website, prices may be different the next time you log on. Final prices will be displayed before confirming your payment. A supplement may apply for passengers travelling alone.
Health and safety protocols, government recommendations and regional travel restrictions vary by hotel, ship and destination, may impact availability and are subject to change without notice. Due to evolving health protocols, imagery and messaging may not accurately reflect onboard and destination experiences, offerings, features, or itineraries.
®Air Canada Vacations is a registered trademark of Air Canada, used under license by Touram Limited Partnership.
Book Early. Save Big.
The perks of booking early:
- SAVE $200 per couple* or $400 per family* when you book at least 4 months in advance1
- Enjoy flexible payment options: Pay monthly with Uplift
Applicable to: Select vacation packages to Mexico, the Caribbean and Central America
*Discount is applicable on the base fare of the flight, before surcharges, charges taxes and fees.
Enjoy exclusive perks with all packages booked with us, including:
FREE 1st CHECKED BAG
PRICE MATCH
REFUND OR NO CHANGE FEES
EARN & REDEEM POINTS
YOUR SAFETY FIRST
AND MORE!
Certain conditions apply. Find out more
TRAVEL PROTECTION PLANS
CareFlex lets you cancel with a FULL REFUND up to 21 days prior to departure and more.
CareFree includes FREE seat selection and our Price Drop Guarantee. Learn more
Number of travellers: To add more travellers to your booking, select your hotel below, and on the next page you can update the number of travellers by clicking on "Change search" on the top right.
1Only applicable to new bookings of select vacation packages to Mexico, the Caribbean and Central America. Savings is applicable on reservations booked at least 4 months in advance. Savings is $100 per adult and $100 per child. Per family amount shown based on 2 adults and 2 children between the ages of 2 and 12 years old. Minimum 3-night stay required. Not applicable to group bookings or cruise bookings. Discount is applicable on the base fare, before surcharges, taxes, charges and fees. This Offer cannot be combined with any other offer, discount, or promotion.
Due to travel restrictions, government recommendations and passenger demand resulting from the impact of COVID-19, eligible scheduled flights available for booking during the Offer Period may vary and are subject to change at any time without notice.
Prices displayed on this page reflect applicable reductions but may not reflect real-time pricing. Final prices will be displayed before confirming your payment. A supplement may apply for passengers travelling alone.
CareFree gives you our price drop guarantee: up to $200 cashback per person if the package price drops after you book, plus seat selection. Need another reason to lock it in? Free 1st checked bag1 and more.
Book between: May 16 and June 12, 2022
Travel between: August 27 and September 30, 2022
Applicable to: vacation packages to Mexico, the Caribbean and Central America. Flight & Hotel packages to Hawaii.
Enjoy exclusive perks with all packages booked with us, including:
FREE 1st CHECKED BAG
PRICE MATCH
REFUND OR NO CHANGE FEES
EARN & REDEEM POINTS
YOUR SAFETY FIRST
AND MORE!
Certain conditions apply. Find out more
TRAVEL PROTECTION PLANS
CareFlex lets you cancel with a FULL REFUND up to 21 days prior to departure and more.
CareFree includes FREE seat selection and our Price Drop Guarantee. Learn more
Number of travellers: To add more travellers to your booking, select your hotel below, and on the next page you can update the number of travellers by clicking on "Change search" on the top right.
The perks of booking early:
- SAVE $200 per couple* or $400 per family* when you book at least 4 months in advance1
- Enjoy flexible payment options: Pay monthly with Uplift
Applicable to: Select vacation packages to Mexico, the Caribbean and Central America
*Discount is applicable on the base fare of the flight, before surcharges, charges taxes and fees.
Enjoy exclusive perks with all packages booked with us, including:
FREE 1st CHECKED BAG
PRICE MATCH
REFUND OR NO CHANGE FEES
EARN & REDEEM POINTS
YOUR SAFETY FIRST
AND MORE!
Certain conditions apply. Find out more
TRAVEL PROTECTION PLANS
CareFlex lets you cancel with a FULL REFUND up to 21 days prior to departure and more.
CareFree includes FREE seat selection and our Price Drop Guarantee. Learn more
Number of travellers: To add more travellers to your booking, select your hotel below, and on the next page you can update the number of travellers by clicking on "Change search" on the top right.
We're looking for the best hotels for you.
We're looking up your booking history.