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Hard Rock Hotel Cancun

 
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Location

  • Located at the beach
  • 17.5 kilometres from Cancun Airport

Nearby points of interest:

  • 56.6 km from Eco & Adventure Parks
  • 3.2 km from Isla Shopping Villa

Address

Blvd. Kukulcan Km 14, Zona Hotelera Cancun, 77500 Mexico

Hotel Description

To live like a rock star means never being far away from the action. Lucky for you, the all-inclusive Hard Rock Hotel Cancun puts you right in the middle of it. Located in the heart of Cancun’s Hotel Zone, the hotel pays homage to a lifestyle of excess and unsurpassed services. It’s time to see the show in Cancun.

Meal & beverage plans

All-inclusive plan

  • Breakfast, lunch, snacks and dinner daily
  • Domestic and international top-shelf brand beverages
  • 24-hour room service

Additional inclusions

  • Complimentary WiFi resort-wide
  • Lounge chairs beach and poolside
  • Pool and beachside service
  • Unlimited phone calls to Canada and the continental U.S. 
  • Gratuities
  • Body Rock® fitness center
Check-in: 15:00
Check-out: 11:00
Number of Rooms: 601
Number Of Floors: 12
Number Of Restaurants: 6
Number Of Bars: 5
Number Of Outdoor Pools: 2

Best For...

Family vacation

Spa vacation

Wedding & Honeymoons

More

Promotions

Golf or Spa Credit

More

Important Notes

Student group policy: This resort does not accept student groups

Environmental Sanitation Fee: An Environmental Sanitation fee of $70 - $100 MXN (approximately $5 - $7 CAD) will be collected by all hotels in Cancun & Riviera Maya. This fee applies per ROOM per NIGHT and is payable by the guest directly to the hotel during their stay. The fee is subject to change without prior notice and may vary depending on exchange rate.

Buffet will be eliminated from hotel restaurants and replaced with a-la-carte dining.

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Deluxe Lagoon View King

Bed size(s): 1 king-size bed
Rooms: Lagoon view, Balcony with table and chairs, Bathroom with shower, double hydro spa tub
Air-conditioning: Yes
Internet: WiFi

Room facilities
LCD Satellite television, Digital safe (laptop sized), Direct dial telephone, Bluetooth-enabled wireless alarm clock radio, Hair dryer, Minibar (soft drinks, bottled water, juice & domestic beer), Purified water, Nespresso coffee maker with capsules, Rock Spa® bath amenities,  Iron/ironing board, 24-hour room service, Turn down service

Occupancy: 1-2 adults; 2 adults & 1 child (0-12 yrs) (Maximum occupancy of 3)

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Deluxe Lagoon View Double

Bed size(s): 2 double beds
Rooms: Lagoon view, Balcony with table and chairs, Bathroom with shower, double hydro spa tub
Air-conditioning: Yes
Internet: WiFi

Room facilitiesLCD Satellite television, Digital safe (laptop sized), Direct dial telephone, Bluetooth-enabled wireless alarm clock radio, Hair dryer, Minibar (soft drinks, bottled water, juice & domestic beer), Purified water, Nespresso coffee maker with capsules, Rock Spa® bath amenities,  Iron/ironing board, 24-hour room service, Turn down service

Occupancy: 1-4 adults; 3 adults & 1 child; 2 adults & 2 children (Children 4-17 yrs & infants 0-3 yrs) (Maximum occupancy of 4)

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Deluxe Pure® Wellness King Bed

PURE rooms undergo an additional seven-step process intended to trap and eliminate virus, bacteria, and airborne particles and minimize the presence
of potential irritants. This process includes installation of a state-of-the-art air purification system and treatment of all coverings and surfaces in the guest room. All PURE rooms are installed and maintained on an ongoing basis by PURE Wellness.

The Pure® Promise

  • SHOCK TREATMENT This advanced shock treatment destroys nearly all of the virus, mold and bacteria in every nook and cranny of the room.
  • HYPOALLERGENIC ENCASEMENT FOR MATTRESS & PILLOW Soft, breathable micro-fiber coverings to allow for a more restful sleep.
  • ALL SURFACES SPECIALLY TREATED Upholstery and all soft surfaces are deep cleaned with a patented Pure® clean solution.
  • AIR PURIFICATION SYSTEM State-of-the-art system proven to kill 98% to 100% of viruses, bacteria and microorganisms.
  • PURE SHIELD This bacteriostatic barrier applied to all room surfaces makes it nearly impossible for bacteria and viruses to survive, as it eliminates them when they land.
  • DEEP CLEAN AIR-HANDLING UNIT A Pure® treated air conditioning unit along with air clean filters results in healthier air circulating. Coils are deep cleaned and disinfected using PURE’s advanced treatment.
  • PURE TEA TREE OIL CARTRIDGE Tea tree oil cartridge is installed into the air-handling unit to maintain sanitized conditions.

Bed size(s): 1 king-size bed
Rooms: Lagoon view, Balcony with table and chairs, Bathroom with shower, double hydro spa tub
Air-conditioning: Yes
Internet: WiFi

Room facilities
LCD Satellite television, Digital safe (laptop sized), Direct dial telephone, Bluetooth-enabled wireless alarm clock radio, Hair dryer, Minibar (soft drinks, bottled water, juice & domestic beer), Purified water, Nespresso coffee maker with capsules, Rock Spa® bath amenities, Iron/ironing board, 24-hour room service, Turn down service

Occupancy: 1-2 adults; 2 adults & 1 child (0-12 yrs) (Maximum occupancy of 3)

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Deluxe Pure® Wellness Double

PURE rooms undergo an additional seven-step process intended to trap and eliminate virus, bacteria, and airborne particles and minimize the presence
of potential irritants. This process includes installation of a state-of-the-art air purification system and treatment of all coverings and surfaces in the guest room. All PURE rooms are installed and maintained on an ongoing basis by PURE Wellness.

The Pure® Promise

  • SHOCK TREATMENT This advanced shock treatment destroys nearly all of the virus, mold and bacteria in every nook and cranny of the room.
  • HYPOALLERGENIC ENCASEMENT FOR MATTRESS & PILLOW Soft, breathable micro-fiber coverings to allow for a more restful sleep.
  • ALL SURFACES SPECIALLY TREATED Upholstery and all soft surfaces are deep cleaned with a patented Pure® clean solution.
  • AIR PURIFICATION SYSTEM State-of-the-art system proven to kill 98% to 100% of viruses, bacteria and microorganisms.
  • PURE SHIELD This bacteriostatic barrier applied to all room surfaces makes it nearly impossible for bacteria and viruses to survive, as it eliminates them when they land.
  • DEEP CLEAN AIR-HANDLING UNIT A Pure® treated air conditioning unit along with air clean filters results in healthier air circulating. Coils are deep cleaned and disinfected using PURE’s advanced treatment.
  • PURE TEA TREE OIL CARTRIDGE Tea tree oil cartridge is installed into the air-handling unit to maintain sanitized conditions.

Bed size(s): 2 double beds
Rooms: Lagoon view, Balcony with table and chairs, Bathroom with shower, double hydro spa tub
Air-conditioning: Yes
Internet: WiFi

Room facilities
LCD Satellite television, Digital safe (laptop sized), Direct dial telephone, Bluetooth-enabled wireless alarm clock radio, Hair dryer, Minibar (soft drinks, bottled water, juice & domestic beer), Purified water, Nespresso coffee maker with capsules, Rock Spa® bath amenities, Iron/ironing board, 24-hour room service, Turn down service

Occupancy: 1-4 adults; 3 adults & 1 child; 2 adults & 2 children (Children 4-17 yrs & infants 0-3 yrs) (Maximum occupancy of 4)

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Deluxe Ocean View King

Bed size(s): 1 king size bed
Rooms: Ocean view, Balcony with table and chairs, Bathroom with shower, double hydro spa tub
Air-conditioning: Yes
Internet: WiFi

Room facilities
LCD Satellite television, Digital safe (laptop sized), Direct dial telephone, Bluetooth-enabled wireless alarm clock radio, Hair dryer, Minibar (soft drinks, bottled water, juice & domestic beer), Purified water, Nespresso coffee maker with capsules, Rock Spa® bath amenities, Iron/ironing board, 24-hour room service, Turn down service

Occupancy: 1-2 adults; 2 adults & 1 child (ages 0-12) (Maximum occupancy of 3)

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Deluxe Ocean View Double

Bed size(s): 2 double beds
Rooms: Ocean view, Balcony with table and chairs, Bathroom with shower, double hydro spa tub
Air-conditioning: Yes
Internet: WiFi

Room facilities
LCD Satellite television, Digital safe (laptop sized), Direct dial telephone, Bluetooth-enabled wireless alarm clock radio, Hair dryer, Minibar (soft drinks, bottled water, juice & domestic beer), Purified water, Nespresso coffee maker with capsules, Rock Spa® bath amenities, Iron/ironing board, 24-hour room service, Turn down service

Occupancy: 1-4 adults; 3 adults & 1 child; 2 adults & 2 children (Children 4-17 yrs & infants 0-3 yrs) (Maximum occupancy of 4)

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Deluxe Family Lagoon View - 2 Bedroom

Bed size(s): Two connecting rooms, one bedroom with a king size bed and another bedroom with 2 double beds
Rooms: Lagoon view, Balcony with table and chairs, Double hydro spa tub in each room, Bathroom with double showers
Air-conditioning: Yes
Internet: Free Wi-Fi

Room facilities
LCD Satellite television in each bedroom, Digital safe (laptop sized), Direct dial telephone, Bluetooth-enabled wireless alarm clock radio, Minibar (drinks the kids will like as well as a variety of soft drinks, bottled water, juice & domestic beer), Liquor dispenser, Purified water, Nespresso coffee maker with capsules, Adult-size slippers, Rock Spa® bath amenities, L'Oreal® Kids bath amenities, Adult-size slippers, Adults & kids size bathrobes, Hairdryer, Iron/ironing board, Xbox® 360 with selection of DVDs &  Xbox® games available upon request, 24-hour room service (special kid's menu), Turn downs service, In-room family guide with activities schedule, Kids beach toys, Family welcome amenities

Occupancy: 1-6 adults; 5 adults & 1 child; 4 adults & 2 children; 3 adults & 3 children; 2 adults & 4 children (Children 4-17 yrs & infants 0-3 yrs) (Maximum occupancy of 6)

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Rock Suite Ocean View 2 Bedroom with Personal Assistant

Bed size(s): Two bedrooms, one with king-size bed, the other with two double beds.
Rooms: Ocean view, Private terrace with table, chairs and lounge chairs, Living area and dining area, Double hydro spa tub in each room, Bathroom with shower
Air-conditioning: Yes
Internet: Free Wi-Fi

Room facilities
LCD Satellite television, Digital safe (laptop sized), Direct dial telephone, Bluetooth-enabled wireless alarm clock radio, DVD/CD player upon request, Minibar (soft drinks, bottled water, juice & domestic beer), Espresso/American coffee maker, Purified water, Rock Spa® bath amenities, Bathroom scale, Hair dryer, Iron/ironing board, Welcome Petit Fours, Turn down service, Pillow menu, Aromatherapy, Exclusive beach bag (one per room per stay)

LIMITED TIME ONLY - Personal Assistant Service :

Personal Assistant (7am-11pm), Ironing Service (2 items per person per stay), Express Luggage Delivery, Complimentary Shoe Shine, Spa Tub Preparation (with 24-hour notice), Personal Assistance with Reservations (on and off property), Priority reservations to picks® and wax® Programs, Access to VIP Pool, Beach and Lounge Area

Occupancy: 1-6 adults; 5 adults & 1 child; 4 adults & 2 children; 3 adults & 3 children; 2 adults & 4 children (Children 4-17 yrs & infants 0-3 yrs) (Maximum occupancy of 6)

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Food & Drink

5 restaurants including:

  • Frida – Contemporary Mexican a la carte
  • Zen – Asian a la carte – Izakaya, teppanyaki & sushi
  • Ciao – Italian fine dining a la carte
  • Toro – Rodizio – Brazilian Grill
  • Pizzeto - Brick-oven style pizza

7 bars & lounges including:

  • 3 Pool Bars – Dive, Float & Splash
  • Smash Bar – Lobby bar
  • Amphitheater
  • Diego
  • Healthy bar

 

 

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Activities

2 pools, including freestyle pool, Kids pool with slides at Kids Club, 3 Jacuzzis including 2 outdoor hydro-spa tubs including an adults-only hydro-spa tub; Pool & beachside service; Daily activities, Nightly entertainment, Live entertainment, Karaoke, Dance parties; Beach and pool volleyball, ping-pong, Billiards, Aqua Zumba, Aqua aerobics, Bocce ball, Football/Soccer, Basketball, Tennis, Spanish lessons, Trivia and more!

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Health & Relaxation

  • Body Rock® Fitness Center
  • Yoga Stretch class
  • Rock Spa® ($)
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The Sound OF YOUR STAY ®

The Sound OF YOUR STAY ® is an exclusive audio experience that puts guests up close and personal with music. Whether you want to rock out or just tune in and listen, you'll be hooked up for free through the tracks.®, wax.®, and picks.® amenities. 

Picks.® YOUR FENDER GUITAR DELIVERY: Choose from 20 different Fender® guitars, which come with Blue headphones, to create a pop-up studio right in your own guest room. Novice rockers can take advantage of the in-room video lessons or just start strumming and see what kind of tunes you can create.

Tracks.® YOUR PERSONALIZED PLAYLIST: Enjoy a perfectly curated collection of tunes for your stay. Whether you’re looking to set the mood for a romantic evening, find motivation for a killer workout, or chill by the pool, our playlists provide the perfect soundtrack to your stay.

Wax.® GET YOUR GROOVE ON:  wax® is the latest component to the brand’s music amenity program, offering guests the opportunity to tune in to the vinyl resurgence and experience music as it was intended to be listened to. Partnering with Crosley, Hard Rock has amplified the in-room listening experience with a carefully curated collection of 10 iconic records chosen by Hard Rock’s team of music experts. A Crosley turntable will keep the records spinning as guests find their groove at leisure.

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Other Services ($)

  • Rock Shop®
  • Rock Spa®
  • Posh® Beauty Salon
  • Wedding & Honeymoon packages
  • Rock Royalty Level (adults-only upgrade)
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Family vacation

Keep everyone happy at resorts offering dedicated kids' pools, supervised clubs, and more for the family. Discounts for kids may also be available. Please note that any discounts will be reflected in your final price at checkout.

Roxity Kids Club™ is loaded with all the amenities of an all-inclusive luxury resort, with fun, kid-oriented activities scheduled throughout the week, making for a vacation experience parents appreciate and children will never forget!  Let them play and have fun in a secure environment while you enjoy too.   

Music Lab

Introducing the ultimate way to live out your fist-pumping guitar-shredding fantasy with expert instruction and accelerated stage training at the Music Lab of the Hard Rock Hotel Cancun. As part of your all inclusive stay, there's no experience needed and all guests ages 12 and over are welcome to play. Enjoy fame, amigo. As far as we're concerned, you're in the band.

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Spa vacation

Focus on mind, body and soul at this resort with spa facilities, fitness centre and various daily physical activities.

Rock Spa®

Choose from an extensive menu of massages, facials and body treatments.  Rock Spa® features 10 individual treatment rooms, 6 couples treatment rooms, and a master spa treatment room with hydro spa tub. If you prefer to have your treatment outdoors, select an air-conditioned palapa style room, available for both couples and individual services.

POSH® Beauty Salon
Services included manicure, pedicure, hair, beauty, colour and special hairstyle.

BODY ROCK® Fitness Center
Open daily from 6am to 6pm with all you need to stay active during your stay. Featuring a wide variety of fitness equipment and classes.

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Wedding & Honeymoons

This resort offers discounted wedding and/or honeymoon packages and the services of a wedding coordinator. 

To book travel for your wedding group, request a quote from us.

To secure your wedding date and arrange wedding details at your chosen hotel, please contact the hotel directly at: weddings@allinclusivecollection.com

 

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Golf or Spa Credit

$100 GOLF or SPA CREDIT per room per stay when you travel between January 12, 2023 and December 15, 2023.

Pre-arrival reservations can be send directly to the hotel via email at: vacationplanners@hrhcancun.com

Terms & Conditions:

Valid for new bookings made between January 12, 2023 - June 15, 2023.  

Applicable to Canadian market only.  Applies to NEW reservations made during the booking window identified.  Applicable for hotel only and package reservations. Reservations with overlapping dates qualify; massage will apply for nights within travel window. Hydrotherapy does not apply. Promotion is subject to change without prior notice and may be discontinued at any time.  Not applicable to group bookings with a group contract. Applies only to Tour Operator Individual Bookings. Not applicable to reservations with employee rate, travel agent rate, FAMS, complimentary or compensatory stays.

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