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Air Canada Vacations

Krystal Puerto Vallarta

 
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Location

  • 5 km from Puerto Vallarta/Vallarta Nayarit airport
  • Located directly on the beach
  • Puerto Vallarta
  • 4.7 km from Malecon Boardwalk
  • 5.5 km from Bay of Banderas

Address

Av. Francisco Medina Ascencio S/N, Zona Hotelera, Zona Hotelera Nte., 48333 Puerto Vallarta, Jal., Mexico

Hotel description

Krystal Puerto Vallarta is a 25-acre authentic Mexican style resort, Located along the stunning blue waters of the Pacific Ocean. The hacienda-style Krystal Puerto Vallarta is a tropical oasis of calm, peace and serenity. The pace is slow and easy, and the extraordinary hotel service means you won’t need to worry about a thing except for relaxing. There is also plenty of family fun at Krystal Puerto Vallarta, which makes it an ideal choice for family vacations.

Meal and beverage plans

All-Inclusive Plan

  • Breakfast, lunch and dinner daily
  • Domestic and select International alcoholic and non-alcoholic beverages

Additional inclusions

  • Daytime and nighttime entertainment program for adults and children
  • Daily beach and pool activities
  • Kamp Krystal® Kid's Club
  • WiFi throughout the property
  • Use of fitness facilities
  • Beach palapas and lounge chairs
Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Number of rooms: 388
Number of restaurants: 4
Number of bars: 2

Best For...

Exclusive perks

Family

Play

Wedding & honeymoons

2SLGBTQIA+ Resorts

More

Important Notes

No FIT or student groups will be accepted.

Krystal Puerto Vallarta is undergoing the following renovations as part of their efforts to maintain the current customer experience: 
- The new Las Velas Restaurant and Bar is finished and open.
- The family pool area along with the original Las Velas restaurant will close on February 5th, 2025.  This section is no longer within the boundaries of the Krystal Vallarta and will be separated by a wall to limit any noise or visual disturbance. There will no longer be access to this area.
- The Gym and kids club area are under construction, expected to open on February 28th, 2025. During that time, a temporary exercise room will be available at the hotel; and Air Canada Vacations guests will have free access to the Krystal Grand Puerto Vallarta Gym and Kids Club.
- The construction of a family pool (next to the Krystal tower) and a children's pool (tower 9, facing the sea) will start at the end of April, expected to conclude by end of July 2025. The area will be enclosed by a fence on the side of the pool, to limit any disturbance to clients.
- The other three pools are open: Infinity pool located next to Las Velas Restaurant, with waterslide for kids under 12 years old and Infinity Family facing the sea.

Construction work is taking place during the hours of 9:00am to 6:00pm weekdays and 1/2 day on Saturday.
 

Construction of a new hotel or condo is presently taking place on land in between Krystal Puerto Vallarta and Krystal Grand Puerto Vallarta/Hacienda at Krystal Gran Puerto Vallarta properties. The work is ongoing and it is unknown at this time when it will be complete.  Machinery and workers are present daily at the site and may be seen and heard from the hotel.  This project is not a part of Krystal properties.

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Deluxe Garden View Double

Meal plan: All-Inclusive Plan
Room view: Garden view
Air conditioning: Yes
Bedding: 2 double beds
Maximum occupancy: 4
Occupancy detail: 1-3 adults, 2 adults and 2 children, 3 adults and 1 child
Room service: Room service available ($)
Maid services: Daily maid service
Room amenities:
Balcony or terrace, AC and ceiling fan, TV, Telephone, In-room safe, Iron.
Bathroom amenities:
Private bathroom, shower only, Hairdryer.
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Deluxe Ocean View Double

Meal plan: All-Inclusive Plan
Room view: Ocean view
Air conditioning: Yes
Bedding: 2 double beds
Maximum occupancy: 4
Occupancy detail: 1-3 adults, 2 adults and 2 children, 3 adults and 1 child
Room amenities:
Balcony or terrace, AC and ceiling fan, TV, Telephone, In-room safe, Iron.
Bathroom amenities:
Private bathroom, shower only, Hairdryer.
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Standard Garden View King

Meal plan: All-Inclusive Plan
Room view: Garden view
Air conditioning: Yes
Bedding: 1 king-size bed
Maximum occupancy: 2
Occupancy detail: 1-2 adults, 1 adult and 1 child
Room service: Room service available ($)
Maid services: Daily maid service
Room amenities:
Balcony or terrace, Air conditioning, TV, In-room safe, Iron.
Bathroom amenities:
Private bathroom, shower only, Hairdryer.
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Standard Garden View Double

Meal plan: All-Inclusive Plan
Room view: Garden view
Air conditioning: Yes
Bedding: 2 double beds
Maximum occupancy: 4
Occupancy detail: 1-3 adults, 2 adults and up to 2 children, 3 adults and 1 child, 1 adult and 2 children
Room service: Room service available ($)
Maid services: Daily maid service
Room amenities:
Balcony or terrace, Air conditioning, TV, Telephone, In-room safe, Iron.
Bathroom amenities:
Private bathroom, shower only, Hairdryer.
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Standard Ocean View

Meal plan: All-Inclusive Plan
Room view: Ocean view
Air conditioning: Yes
Bedding: 1 king-size bed or 2 double beds
Maximum occupancy: 4
Occupancy detail: 1-3 adults, 2 adults and up to 2 children, 3 adults and 1 child, 1 adult and up to 2 children
Room service: Room service available ($)
Maid services: Daily maid service
Room amenities:
Balcony or terrace, Air conditioning, TV, Telephone, In-room safe, Iron.
Bathroom amenities:
Private bathroom, shower only, Hairdryer.
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Deluxe Garden View King

Meal plan: All-Inclusive Plan
Room view: Garden view
Air conditioning: Yes
Bedding: 1 king-size bed
Maximum occupancy: 2
Occupancy detail: 1-2 adults, 1 adult and 1 child
Room service: Room service available ($)
Maid services: Daily maid service
Room amenities:
Balcony or terrace, Air conditioning, TV, Telephone, In-room safe, Iron.
Bathroom amenities:
Private bathroom, shower only, Hairdryer.
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Deluxe Ocean View King

Meal plan: All-Inclusive Plan
Room view: Ocean view
Air conditioning: Yes
Bedding: 1 king-size bed
Maximum occupancy: 2
Occupancy detail: 1-2 adults, 1 adult and 1 child
Room service: Room service available ($)
Maid services: Daily maid service
Room amenities:
Balcony or terrace, Air conditioning, TV, Telephone, In-room safe, Iron.
Bathroom amenities:
Private bathroom, shower only, Hairdryer.
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Restaurants & Bars

Restaurants

4 restaurants
  • Las Velas - Buffet - Mexican
  • Kamakura - À la carte - Asian - Premium menu items available with an additional cost
  • Cinque Terre - À la carte - Italian - Premium menu items available with an additional cost
  • Crazy Crab Beach Club - Snack bar - American

Bars

2 bars
  • Lobby Bar
  • Beach Bar

Activities

Pools

3 pools
  • Infinity pool
  • Outdoor pool
  • Outdoor kid pool

Motorized and non-motorized water sports

Land activities

  • Beach volleyball
  • Bingo
  • Daily beach and pool activities according to a program

Entertainment

  • Karaoke
  • Live music
  • Theme nights
  • Kid's Club

Health and Relaxation

  • Fitness centre

Other facilities & services

  • Wedding packages and services ($)
  • Concierge service
  • Car rental service
  • Meeting facilities
  • Laundry service
  • Tour desk
  • Parking
  • Currency exchange service
  • Medical services
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Spring Breaker Policy

No FIT or student groups will be accepted.

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Renovations

Krystal Puerto Vallarta is undergoing the following renovations as part of their efforts to maintain the current customer experience: 
- The new Las Velas Restaurant and Bar is finished and open.
- The family pool area along with the original Las Velas restaurant will close on February 5th, 2025.  This section is no longer within the boundaries of the Krystal Vallarta and will be separated by a wall to limit any noise or visual disturbance. There will no longer be access to this area.
- The Gym and kids club area are under construction, expected to open on February 28th, 2025. During that time, a temporary exercise room will be available at the hotel; and Air Canada Vacations guests will have free access to the Krystal Grand Puerto Vallarta Gym and Kids Club.
- The construction of a family pool (next to the Krystal tower) and a children's pool (tower 9, facing the sea) will start at the end of April, expected to conclude by end of July 2025. The area will be enclosed by a fence on the side of the pool, to limit any disturbance to clients.
- The other three pools are open: Infinity pool located next to Las Velas Restaurant, with waterslide for kids under 12 years old and Infinity Family facing the sea.

Construction work is taking place during the hours of 9:00am to 6:00pm weekdays and 1/2 day on Saturday.
 

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Construction nearby the resort

Construction of a new hotel or condo is presently taking place on land in between Krystal Puerto Vallarta and Krystal Grand Puerto Vallarta/Hacienda at Krystal Gran Puerto Vallarta properties. The work is ongoing and it is unknown at this time when it will be complete.  Machinery and workers are present daily at the site and may be seen and heard from the hotel.  This project is not a part of Krystal properties.

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Exclusive perks

This resort includes the following perks*:

  • Guaranteed preferred room location
  • Beach towels in room upon arrival
  • Early check-in/late check-out (subject to availability)
  • Welcome drink
  • Unlimited à la carte dining

*Valid for travel completed by October 31, 2025. Added values vary by resort. Not applicable to groups. Subject to availability. Conditions may apply.

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Family

Keep everyone happy at resorts offering dedicated kids' pools, supervised clubs, and more for the family. Discounts for kids may also be available. Please note that any discounts will be reflected in your final price at checkout.

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Play

This resort is part of the Play program, which offers the following family-friendly perks:  

  •  Kids Eat, Play, and Stay FREE ¹  
  • Pre-boarding for families  
  • Dedicated pool areas or sections for kids ²  
  • Supervised kids' clubs and more ²    

Terms and Conditions 

Air Canada Vacations Play program is only valid on vacation packages and Flight & Hotel package bookings at participating hotels and resorts. Not applicable to groups. Subject to availability. Program is subject to change without notice. Valid for travel between August 1, 2024 and August 31, 2025.  ¹Clients are responsible for paying the flight portion of children’s vacations, including air transportation charges, taxes, fees, and charges. For Play, kids 12 and under stay and eat free at applicable all-inclusive resorts. Conditions may apply and vary by resort. Based on maximum hotel room occupancy. ²Only available at all-inclusive resorts in Mexico, the Caribbean and Central America. 

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Wedding & honeymoons

This resort offers wedding and/or honeymoon packages and the services of a wedding coordinator.  

 To secure your wedding date and arrange wedding details at your chosen hotel, please contact the hotel directly.  

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2SLGBTQIA+ Resorts

All members and allies of the community are welcomed at this 2SLGBTQIA+ friendly resort.

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