Get the latest updates on any flight cancellations, delays or disruptions with Air Canada's Daily Travel Outlook.
Travel advisories
In response to aviation fuel shortages and ongoing developments in Cuba, we have suspended operations to the island and cancelled bookings to Cuba until May 1, 2026. Air Canada Vacations will continue to monitor the situation to determine an appropriate restart of normal service at a future date.
The safety and peace of mind of our customers are our top priorities, and we are committed to supporting you throughout this evolving situation.
What You Need to Know
All customers travelling to Cuba who experience flight cancellations from February 9 to May 1, 2026, will automatically receive a full refund in their original form of payment; therefore, there is no need to call our Contact Centre.
In addition, any Aeroplan points and gift cards used for Cuba bookings will also be refunded automatically in the original form of payment.
We will be proceeding with reimbursements in the order of departure dates to ensure a smooth process for all affected travellers. You can expect refunds to be completed within 10 business days from your original departure date.
Support for Customers Currently in Cuba
If you are currently in Cuba, please be assured that our dedicated local representatives are available to support you and address any questions or concerns you may have. We are actively working to organize safe and timely return arrangements for all travellers, including repatriation flights. Further details regarding these flights and your journey home will be communicated to you directly. Please be sure to monitor your email and phone (or any other method of communication selected when booking) for updates about changes to your travel itinerary.
You can also consult our website at aircanadavacations.com for the latest updates.
We appreciate your understanding and patience as we navigate this rapidly changing situation. Our team remains committed to providing you with timely information, support, and assistance every step of the way.
Due to a severe winter storm and extreme weather conditions, customers are advised to check for the latest updates before travelling by clicking here.
If your flight is affected, you will be notified as soon as possible. You can also check the status of your flight and manage your booking directly via the Air Canada website or by downloading the Air Canada mobile app for up-to-date notifications.
Should you incur any overnight expenses as a result, please submit your claims through your travel insurance provider for reimbursement. Please note that we are also working closely with our hotel partners to secure special rates for affected travellers.
If you have any questions or need assistance, please contact your local Air Canada Vacations representative at destination or call 1-800-296-3408.
We apologize for any disruption to your travels and thank you for your understanding.
Air Canada Vacations packages to/from/via the Caribbean and South America are currently operating as scheduled. We’ll keep you updated if there are any changes to your travel plans. We’ve also issued a flexible rebooking policy to allow you to change your flight for free. Learn more.
To reach an Air Canada Vacations representative, please contact us at 1-866-529-2079.
Please be advised that relief efforts following Hurricane Melissa are underway and leisure travel to Jamaica has begun to resume.
If you are scheduled to travel to Jamaica between now and November 15, 2025, an Air Canada Vacations Representative will be in contact with you prior to your departure to explore other options, such as alternate travel dates, a change in destination or a future travel credit.
If you are scheduled to travel to Jamaica between November 16 – December 14, 2025 and would prefer to make alternate travel arrangements, Air Canada Vacations has introduced a Goodwill Policy to offer customers the reassurance and flexibility to change their booking.
Customers will have the option to:
1. Change their travel date and/or destination. Please note that price is subject to change. To request this option, please call us at
1-866-529-2079.
2. Opt for a Future Travel Credit for the full amount, valid for 1 year. To request this option please click here.
Note: If the hotel you selected at time of booking is temporarily closed as a result of the hurricane, Air Canada Vacations will contact you to explore other options.
For existing Group bookings, please contact your Groups Coordinator. If you booked with a travel agent, please contact them directly.
Please note that tours and excursions may be unavailable at this time; however, we are working towards gradually resuming these activities. Additionally, some landscaping and aesthetic features on the property may have been affected by the recent hurricane. For the latest updates, please consult your Air Canada Vacations Representative at destination.
Thank you.
Please be advised that a hurricane watch has been issued for Kingston and Montego Bay, Jamaica, Holguin, Cuba, Turks and Caicos, the Bahamas and Bermuda due to Hurricane Melissa.
Customers are advised to check their flight status before travelling, or consult Air Canada’s Daily Outlook for ongoing travel updates.
Impacted customers will be offered the following options in accordance with the Hurricane policy:
1. Modify Your Booking
You may modify your booking by selecting new travel dates. Note that all modifications to your original booking will incur additional fees.
2. Opt for a Future Travel Credit
If you choose not to travel, you can cancel your booking and receive a full refund in the form of a future travel credit, which will be valid for one year from the originally scheduled departure date and can be applied to any purchase of products offered by Air Canada Vacations.
Also, customers travelling in the upcoming days or those who are at destination, should monitor their email or phone (or any other method of communication selected when booking) to receive updates about changes to their travel itinerary. Customers who are at destination may also see the hotel front desk for updates on departure information.
Air Canada Vacations will continue to monitor the situation closely and will communicate further changes and update this travel advisory as they become available.
If you have questions, you may contact us directly at 1-800-296-3408.
Due to a hurricane warning for northwestern Bahamas, as well as for Bermuda, customers are advised to check their flight status before travelling by clicking here.
Impacted customers will be offered the following options in accordance with the Hurricane policy:
1. Modify Your Booking
You may modify your booking by selecting new travel dates. Note that all modifications to your original booking will incur additional fees.
2. Opt for a Future Travel Credit
If you choose not to travel, you can cancel your booking and receive a full refund in the form of a future travel credit, which will be valid for one year from the originally scheduled departure date and can be applied to any purchase of products offered by Air Canada Vacations.
Also, customers travelling in the upcoming days or those who are at destination, should monitor their email or phone (or any other method of communication selected when booking) to receive updates about changes to their travel itinerary. Customers who are at destination may also see the hotel front desk for updates on departure information.
Air Canada Vacations will continue to monitor the situation closely and will communicate further changes and update this travel advisory as they become available.
If you have questions, you may contact us directly at 1-800-296-3408.
Due to a hurricane warning for Turks and Caicos, customers are advised to check their flight status before travelling by clicking here.
Impacted customers will be offered the following options in accordance with the Hurricane policy:
- Modify Your Booking
You may modify your booking by selecting new travel dates. Note that all modifications to your original booking will incur additional fees.
- Opt for a Future Travel Credit
If you choose not to travel, you can cancel your booking and receive a full refund in the form of a future travel credit, which will be valid for one year from the originally scheduled departure date and can be applied to any purchase of products offered by Air Canada Vacations.
Also, customers travelling in the upcoming days or those who are at destination, should monitor their email or phone (or any other method of communication selected when booking) to receive updates about changes to their travel itinerary. Customers who are at destination may also see the hotel front desk for updates on departure information.
Air Canada Vacations will continue to monitor the situation closely and will communicate further changes and update this travel advisory as they become available.
If you have questions, you may contact us directly at 1-800-296-3408.
For past travel advisories, please click here.
Daily Travel Outlook
Hurricane policy
Travellers can trust us for vacations with peace of mind. If the U.S. National Hurricane Center/Tropical Prediction Center (NHC/TPC) issues a Tropical Storm Warning, Hurricane Watch or Hurricane Warning for your selected vacation destination within 7 days of your departure, you may be able to change your date, change your destination or choose from other rebooking options. Options may differ if you have an Air Canada Vacations Group or Cruise booking, please contact us for more details.