Manage Your Booking
We've added more solutions to help you manage your booking online and skip the wait if you booked:
- Vacation packages to Mexico, the Caribbean, Central and South America
- Flight & Hotel packages to Las Vegas, Hawaii, California or Orlando
- Tour packages to Canada or Europe
- Flight & Cruise packages
Note: Not applicable to Group bookings
MODIFY YOUR BOOKING
Access your vacation package, Flight & Hotel package or tour package booking online to:
- Cancel your vacation
- Select a seat
- Make a payment
- Modify personal passenger information
- Add an Aeroplan® number to your reservation
- Add a special request for your hotel
- View and print travel e-documents
Access your Flight & Cruise package booking online to:
- Select a seat
- Make a payment (including future travel credits, on file with options or final payment)
- Add an Aeroplan® number to your reservation
HOW TO CANCEL YOUR TRIP
DID YOUR BOOKING INCLUDE CAREFLEX OR CAREFLEXPLUS?
YES.
You can cancel your booking within:
- 21+ days before departure for a full refund.
- 20-3 days before departure for a future travel credit.
Cancel your trip by submitting your information in the section above. If you’ve booked your vacation through a travel agent, you can also cancel your trip directly online.
You can cancel your booking within:
- 2-0 days before departure with no refund or future travel credit.
If your departure is in less than 72 hours, please call us at 1-800-296-3408 and select option 1 to cancel your vacation.
NO.
Maybe we can solve it below.
HOW TO CLAIM A PRICE DROP
DOES YOUR BOOKING HAVE CAREFREE?
YES.
To claim a partial refund with our Price Drop Guarantee, please take a time-stamped screenshot of the change in price that you found on our website. Contact our Customer Care team at 1-800-296-3408 to submit your request.
NO.
Our Price Drop Guarantee is only available with CareFree travel protection.