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Manage Your Booking

If you’re travelling to the Caribbean and Mexico, we’ve added more solutions to help you manage your booking online and skip the wait.

How can we help you today?

I need to pay a balance on my vacation
I’d like to request a Price Drop Guarantee refund
I want to cancel my trip

HOW TO PAY YOUR BALANCE

DID YOU BOOK ONLINE?

YES.

After booking online, you received an email confirmation. Follow the link in the “Pay Your Balance” section of that email to complete your payment by the indicated date.

NO.

If your vacation is only 30 days away, please give us a call at 1 866-529-2079 and press 6. If it’s a little further out, please check back here 30 days before your departure for more tools to help you skip the wait.


HOW TO REQUEST A PRICE DROP GUARANTEE REFUND

DOES YOUR BOOKING HAVE CAREFREE?

YES.

To claim a partial refund with our Price Drop Guarantee, please take a time-stamped screenshot of the change in price that you found on our website. You can submit the image, along with some information found on your itinerary receipt, below.

Claim my Price Drop Guarantee with CareFree

NO.

Our Price Drop Guarantee is only available with CareFree travel protection.

Terms and Conditions of our Price Drop Guarantee

Price Drop Guarantee: Get a refund of maximum $200 per person if the price of your package drops after you book. The Price Drop Guarantee must be requested by phone within 5 days of the change in said price drop with presentation of a proof of the price drop. If no proof is provided, the price at the time of requesting a price drop will apply, if lower than the purchased price. Not valid within 21 days of departure for Mexico, Caribbean, Central America and Cruise. Not valid within 30 days of departure for Europe, Canada and the United States. Only applicable on the same package available on aircanadavacations.com. Must be the same departure date, departure city, room/cabin category, meal plan, length of stay, flight and class of service as the original booking to qualify. Space for a new booking must be available at time of requesting refund. Can only be applied once to a reservation. Refunds will be processed using the original form of payment existing on file. Processing may require 14 days or more. The Price Drop Guarantee is redeemable on a decrease of the total package price, including taxes.


HOW TO CANCEL YOUR TRIP

DID YOUR BOOKING INCLUDE CAREFLEXPLUS?

YES.

You can cancel your booking within:

  • 21+ days before departure for a full refund.
  • 20-3 days before departure for a future travel credit.

Send us your request using the form below, and make sure to have your itinerary receipt handy for your info.

Cancel my trip using CareFlexPlus protection

You can cancel your booking within:

  • 2-0 days before departure with no refund or future travel credit.

If your departure is in less than 72 hours, please call us at 1-800-296-3408 and select option 1 to cancel your vacation.

NO.

Maybe we can solve it below.

Terms and conditions for CareFlexPlus cancellation policy

CareFlexPlus is only applicable to new bookings of vacation packages to Mexico, the Caribbean, Central America, to Flight & Hotel packages, tours and pre-bundled packages in Europe, the United States and Canada, made until December 12, 2021, for travel by October 31, 2022. The CareFlexPlus plan is not applicable to cruises.

CareFlexPlus plan cancellation policy: Cancellations are permitted up until 3 days prior to departure for sun destinations in Mexico, the Caribbean and Central America, and up until 7 days prior to departure for destinations in Europe, the United States and Canada. The refund method depends on the number of days before the initial departure date: up until 25 days prior to departure, the package total price will be refunded in the original form of payment; 24 to 21 days prior to departure, 50% of the total price will be given in in-house credit and 50% will be refunded in the original form of payment; 20 days to 3 days prior to departure for sun destinations in Mexico, the Caribbean and Central America and 20 days to 7 days prior to departure for destinations in Europe, the United States and Canada, 100% of the total price will be given in in-house credit. Car rentals, private transfers, excursions, theme park tickets and other attractions are non-refundable. In case of cancellation, a waiting period of 15 days before rebooking a new vacation applies. In-house credit is neither transferable nor refundable. The CareFlexPlus plan can be repurchased at the same time the new eligible package is booked. Clients will assume any difference in price increase resulting from partial cancellations. No refund is issued if the new price is lower than the original price. Travel credits cannot be used for car rentals, excursions, private transfers, theme park tickets and other attractions.


DID YOU BOOK WITH A REDUCED DEPOSIT OF $50?

YES.

To cancel your booking more than 45 days of scheduled departure, submit your request below. Keep your itinerary receipt nearby for the info you’ll need.

Cancel a trip booked with a $50 reduced deposit

NO.

We’re working to add more solutions to this page. In order to get all our customers what they need, our team is processing files based on departure date.

If your vacation is only 30 days away, please give us a call at 1 866-529-2079. If it’s a little further out, please check back here 30 days before your departure for more tools to help you skip the wait.


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