Refunds for Vacations Cancelled Due to COVID-19
Starting on April 13, 2021, Air Canada Vacations will begin accepting and processing refund requests from eligible customers whose vacations were cancelled as a result of the COVID-19 pandemic.
Air Canada Vacations Refund Policy at a Glance
Our revised policy covers trips cancelled by Air Canada Vacations or by the customer.
You have the option to request a refund for any reason if:
- Your booking was made before April 13, 2021 for scheduled travel on or after February 1, 2020
- You made your reservation directly through Air Canada Vacations or a travel agent
- Your vacation was cancelled as a result of COVID-19
Once fully processed, all refunds will be applied to the original form of payment. Air Canada Vacations will not be charging any service fees for the processing of your refund request. Please note that we will only accept requests for refunds online from April 13 to June 12, 2021, inclusively.
How to request a refund
If your booking was made directly through Air Canada Vacations, please submit your request using the form below. Please ensure to enter the correct booking number into the form. Air Canada Vacations booking numbers must be 8 digits long and begin with a 2 or 3, with no letters or special characters.
When the refund has been fully processed, the amount will be applied directly to your original form of payment.
Please note that regular terms and conditions will apply to any refund requests made after June 12, 2021 at 11:59pm EST.REQUEST A REFUND
If your booking was made through a travel agency, please contact your travel agent to have them submit a request on your behalf.
We're working hard to process incoming requests as quickly as possible. Due to the high volume of requests, files will only be processed through the online form above, in the order in which they are received. Once you've submitted your request, there's no additional action needed on your end. If there is an issue with your file, we will contact you using the information provided in your form. Thank you for your patience and understanding.
All vacation packages purchased on April 13, 2021 and beyond will be subject to our regular terms and conditions.
In cases where a customer's flight is cancelled by Air Canada Vacations, we will now offer all customers the choice of receiving a refund.
We also have you covered in case of the unexpected, thanks to our exclusive travel protection plans: CareFree and CareFlexPlus.