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Hard Rock Hotel Riviera Maya

 
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Location

  • 76.5 km from Cancun/Mayan Riviera airport
  • Located directly on the beach
  • Riviera Maya
  • 11 km from Ecopark Kantun Chi 
  • 21.8 km from Playa del Carmen

Address

Km 72, Carretera Cancun-Chetumal Puerto Aventuras, Mexico

Hotel description

Hard Rock Hotel Riviera Maya is where luxury meets satisfaction on a stage of stunning tropical views , a private white sand beach , and exclusive saltwater snorkeling areas . It’s all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel in Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven — an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest.

Meal and beverage plans

All Inclusive Plan

  • Breakfast, lunch, snacks and dinner daily
  • Domestic and international top-shelf brand beverages
  • 24-hour room service

Additional inclusions

  • WiFi throughout the property
  • Lounge chairs beach and poolside
  • Pool and beachside service
  • Unlimited phone calls to Canada and the continental U.S. 
  • Gratuities
  • Body Rock® fitness center with instructors

Upgrade your stay

Check-in: 3:00 p.m.
Check-out: 11:00 a.m.
Number of rooms: 1263
Number of restaurants: 14
Number of bars: 9

Best For...

Family

Spa

Wedding & honeymoons

LGBTQ2+ Resorts

More

Promotions

Awaken Your Senses Immersive Dining ($)

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Important Notes

Environmental Sanitation Fees are payable in local currency directly to the hotels.  As these fees fluctuate by hotel, you may contact your respective hotel for more information on the applicable fees.

This resort does not accept student groups.

Children under 18 years of age will be allowed to access the lobby on the Heaven side. All hotel guests can now enjoy the lobby's amenities, which include the Cafetto, Ciao, and Frida restaurants.

Buildings one and two are exclusively for adults throughout the year, offering the Heaven experience. Gastronomic offerings for Heaven guests have expanded, featuring three new concept restaurants and an outdoor bar at the Eden Pool called Arribo Bar. The new restaurants are Umo, which is a Mexican Yucatan restaurant inspired by local and authentic ingredients, Wai, a specialty Thai restaurant serving handmade noodles in exotic flavors, and Faro, a perfectly balanced food hall with cuisine ranging from oven pizzas to bao buns.

Guests staying in the Heaven section also have the option of booking a deluxe swim-up room with private lounge chairs and views of the all-new Eden Pool. The hotel's latest addition boasts a sleek design and a full-service swim-up bar called Arribo where guests can order poolside bites from an a-la-carte snack menu.

The super cabanas, located next to the Eden Pool, are available for private reservations. These cabanas provide guests with exclusive lounge furniture, wait service, and bar top counters for enjoying snacks and beverages.

Exclusive section for adult guests with 394 ultra-posh and lavishly appointed rooms & suites, exclusive adults-only pools, private beach, Club Heaven and exclusive restaurants and bars.

Escape to a gamer's paradise at the new HyperX Gaming Lounge Riviera Maya* located at Hard Rock Hotel Riviera Maya. Boasting high-performance Gaming PCs, gaming consoles, a VR station, and the latest HyperX peripherals, this new addition offers an enhanced experience for any type of gamer.  *Fees apply.

Inspired by a futuristic environment with simple and geometric elements, the HyperX Gaming Lounge is designed, built, and fine-tuned with the gamer in mind. Boasting nine gaming PCs, three Xbox Series X, two Nintendo Switches, a VR station, and a variety of HyperX peripherals, there's something for everyone.

The HyperX Gaming Lounge Riviera Maya offers a selection* of gaming for Everyone, Teen 13+ and Mature 17+ including:

Call of Duty Vanguard, Overwatch, Minecraft, Among Us, Fall Guys, Rainbow Six Siege, Rocket League, Valorent, Hearthstone, Apex Legends, League of Legends, Dota 2, Warzone, Fortnite, FIFA 22, Madden NFL 22, Mario Kart 8, Pokemon and more!

*Subject to change - Game offerings and Titles always evolving with the latest trend.

How to Register:
Guests can make reservations at the Vacation Planner's desk or the HyperX Gaming Lounge front desk.  Reservations are made on a first-come, first-served basis.  

Who Can Play:
Guests must be 10 or older to enter, 13 and under must be accompanied by a parent or guardian 18+ years of age, or have parental or guardian consent provided via waiver. After 10 pm, anyone under 18 must be accompanied by a parent or guardian 18+ years old.

Hours*:  HyperX Gaming Lounge is open Monday - Sunday from 2pm - 12am (midnight).

Pricing* Information:
  " 1 hour = $15 USD per person
  " 2 hours = $20 USD per person
  " Day pass = $50 USD per person

(Hours and Pricing subject to change without prior notice)

Awaken Your Senses is bringing guests a unique dining experience that goes beyond the traditional sit-down dinner and a show. This multi-sensory, gastronomic performance incorporates high-resolution video projection, an interactive touch table, scent synchronization, augmented reality, a surround sound system and more -- all paired with an exclusively curated selection of dishes that are sure to take the dining experience to the next level.

Price: $150 USD per person.  Includes 7-course dinner and drinks for 90 minutes

Reservations are required.  Minimum: 4 people.  Maximum capacity: 12 people.  Ages: Adults 18+.

Schedule: Two seatings, 6:30 pm and 8:30 pm. Closed on Mondays. 

The Sound OF YOUR STAY ® is an exclusive audio experience that puts guests up close and personal with music. Whether you want to rock out or just tune in and listen, you'll be hooked up for free through the tracks.®, wax.®, and picks.® amenities. 

Picks.® YOUR FENDER GUITAR DELIVERY: Reserve your choice of one of 20 Fender® guitars, which come with Nixon headphones and a Fender® Mustang floor amplifier, to create a pop-up studio right in your own guest room. Novice rockers can take advantage of the in-room video lessons or just start strumming and see what kind of tunes you can create.

Tracks.® YOUR PERSONALIZED PLAYLIST: Enjoy a perfectly curated collection of tunes for your stay. Whether you’re looking to set the mood for a romantic evening, find motivation for a killer workout, or chill by the pool, our playlists provide the perfect soundtrack to your stay.

Wax.® GET YOUR GROOVE ON:  wax® is the latest component to the brand’s music amenity program, offering guests the opportunity to tune in to the vinyl resurgence and experience music as it was intended to be listened to. Partnering with Crosley, Hard Rock has amplified the in-room listening experience with a carefully curated collection of 10 iconic records chosen by Hard Rock’s team of music experts. A Crosley turntable will keep the records spinning as guests find their groove at leisure.

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Deluxe Gold Double

Meal plan: All Inclusive Plan
Room view: Garden view
Air conditioning: Yes
Bedding: 2 double beds
Maximum occupancy: 4
Occupancy detail: 1-3 adults, 3 adults and 1 child, 2 adults and 2 children, 1 adult and 3 children (ages 0-17)
Room service: 24-hour room service
Room amenities:
Balcony, Air conditioning, TV, Telephone, Alarm clock radio, In-room safe, Iron, Mini-bar, Coffee maker.
Bathroom amenities:
Private bathroom with tub and separate shower, Hairdryer, Bathrobe available for your use.
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Deluxe Gold King

Meal plan: All Inclusive Plan
Room view: Garden view
Air conditioning: Yes
Bedding: 1 king-size bed
Maximum occupancy: 3
Occupancy detail: 1 - 2 adults, 2 adults and 1 child (age 0-12) in a crib or a rollaway
Room service: 24-hour room service
Room amenities:
Balcony, Air conditioning, TV, Telephone, Alarm clock radio, In-room safe, Iron, Mini-bar, Coffee maker.
Bathroom amenities:
Private bathroom with tub and separate shower, Hairdryer, Bathrobe available for your use.
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Deluxe Partial Ocean View Double

Meal plan: All Inclusive Plan
Room view: Partial ocean view
Air conditioning: Yes
Bedding: 2 double beds
Maximum occupancy: 4
Occupancy detail: 1-3 adults, 3 adults and 1 child, 2 adults and 2 children, 1 adult and 3 children (ages 0-17)
Room service: 24-hour room service
Room amenities:
Balcony, Air conditioning, TV, Telephone, Alarm clock radio, In-room safe, Iron, Mini-bar, Coffee maker.
Bathroom amenities:
Private bathroom with tub and separate shower, Hairdryer, Bathrobe available for your use.
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Diamond King

Meal plan: All Inclusive Plan
Air conditioning: Yes
Bedding: 1 king-size bed
Maximum occupancy: 2
Occupancy detail: 2 adults
Room service: 24-hour room service
Room amenities:
Balcony, Air conditioning, TV, Telephone, Alarm clock radio, In-room safe, Iron, Mini-bar, Coffee maker.
Bathroom amenities:
Private bathroom with tub and separate shower, Hairdryer, Bathrobe available for your use.
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Deluxe Family 2 Bedroom

Meal plan: All Inclusive Plan
Room view: Garden or resort view
Air conditioning: Yes
Bedding: 1 king bed and 2 double beds
Maximum occupancy: 6
Occupancy detail: 1-5 adults, 5 adults and 1 child, 4 adults and 2 children, 3 adults and 3 children, 2 adults and 4 children, 1 adult and 4 children
Room service: 24-hour room service
Room amenities:
Balcony, Air conditioning, TV, Telephone, Alarm clock radio, In-room safe, Iron, Mini-bar, Coffee maker.
Bathroom amenities:
Private bathroom with tub and separate shower, Hairdryer, Bathrobe available for your use.
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Deluxe Sky Terrace 1 Bedroom

Meal plan: All Inclusive Plan
Air conditioning: Yes
Bedding: 1 king-size bed
Maximum occupancy: 3
Occupancy detail: 1-2 adults, 2 adults and 1 child
Room service: 24-hour room service
Room amenities:
Balcony, Air conditioning, TV, Telephone, Alarm clock radio, In-room safe, Iron, Mini-bar, Coffee maker.
Bathroom amenities:
Private bathroom with tub and separate shower, Hairdryer, Bathrobe available for your use.
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Deluxe Gold Double - Heaven

Meal plan: All Inclusive Plan
Room view: Garden view
Air conditioning: Yes
Bedding: 2 double beds
Maximum occupancy: 3
Occupancy detail: 1 - 3 adults
Room service: 24-hour room service
Room amenities:
Balcony, Air conditioning, TV, Telephone, Alarm clock radio, In-room safe, Iron, Mini-bar, Coffee maker.
Bathroom amenities:
Private bathroom with tub and separate shower, Hairdryer, Bathrobe available for your use.
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Deluxe Gold King - Heaven

Meal plan: All Inclusive Plan
Room view: Garden view
Air conditioning: Yes
Bedding: 1 king-size bed
Maximum occupancy: 2
Occupancy detail: 1 - 2 adults
Room service: 24-hour room service
Room amenities:
Balcony, Air conditioning, TV, Telephone, Alarm clock radio, In-room safe, Iron, Mini-bar, Coffee maker.
Bathroom amenities:
Private bathroom with tub and separate shower, Hairdryer, Bathrobe available for your use.
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Diamond King - Heaven

Meal plan: All Inclusive Plan
Room view: Garden view
Air conditioning: Yes
Bedding: 1 king-size bed
Maximum occupancy: 2
Occupancy detail: 1 - 2 adults
Room service: 24-hour room service
Room amenities:
Balcony, Air conditioning, TV, Telephone, Alarm clock radio, In-room safe, Iron, Mini-bar, Coffee maker.
Bathroom amenities:
Private bathroom with tub and separate shower, Hairdryer, Bathrobe available for your use.
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Deluxe Sky Terrace 1 Bedroom - Heaven

Meal plan: All Inclusive Plan
Air conditioning: Yes
Bedding: 1 king-size bed
Maximum occupancy: 2
Occupancy detail: 2 adults
Room service: 24-hour room service
Room amenities:
Balcony, Air conditioning, TV, Telephone, Alarm clock radio, In-room safe, Iron, Mini-bar, Coffee maker.
Bathroom amenities:
Private bathroom with tub and separate shower, Hairdryer, Bathrobe available for your use.
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Restaurants & Bars

Restaurants

14 restaurants
  • The Market - Buffet - International
  • Pizzeto - À la carte - Pizzeria
  • Frida - À la carte - Mexican
  • Toro - À la carte - Steak House
  • Zen - À la carte - Asian
  • Ciao - À la carte - Italian
  • Los Gallos - À la carte - Mexican
  • Le Petit Cochon - À la carte - French cuisine - Adults only
  • Umo - À la carte - Mexican - Adults only
  • Wai - À la carte - Thai - Adults only
  • Faro - À la carte - Gastro Market - Adults Only
  • Float - Snack bar
  • Caffeto - À la carte - Cafe
  • Dive - Snack bar - Adults only

Bars

9 bars
  • Nightclub
  • Swim-up Bar

Activities

Pools

3 pools and a waterpark
  • Waterpark
  • Outdoor pool
  • Outdoor adult pool
  • Outdoor kid pool

Motorized and non-motorized water sports

  • Kayak
  • Paddle board
  • Snorkeling

Land activities

  • Rock climbing wall
  • Tennis
  • Bowling ($)
  • Bicycle
  • Music Lab

Entertainment

  • Kid's Club
  • Escapology Escape Room ($)
  • HyperX Gaming Lounge ($)

Golf

Golf course nearby ($)

Health and Relaxation

  • Fitness centre
  • Spinning class
  • Spa ($)
  • Yoga
  • Fitness class
  • Jogging track

Other facilities & services

  • Wedding packages and services ($)
  • Gift shop
  • Beauty salon
  • Luxury stores
  • Awaken Your Senses Immersive Dining Experience
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Environmental Sanitation Fees

Environmental Sanitation Fees are payable in local currency directly to the hotels.  As these fees fluctuate by hotel, you may contact your respective hotel for more information on the applicable fees.

Back to top

This resort does not accept student groups.

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Heaven Section Updates

Children under 18 years of age will be allowed to access the lobby on the Heaven side. All hotel guests can now enjoy the lobby's amenities, which include the Cafetto, Ciao, and Frida restaurants.

Buildings one and two are exclusively for adults throughout the year, offering the Heaven experience. Gastronomic offerings for Heaven guests have expanded, featuring three new concept restaurants and an outdoor bar at the Eden Pool called Arribo Bar. The new restaurants are Umo, which is a Mexican Yucatan restaurant inspired by local and authentic ingredients, Wai, a specialty Thai restaurant serving handmade noodles in exotic flavors, and Faro, a perfectly balanced food hall with cuisine ranging from oven pizzas to bao buns.

Guests staying in the Heaven section also have the option of booking a deluxe swim-up room with private lounge chairs and views of the all-new Eden Pool. The hotel's latest addition boasts a sleek design and a full-service swim-up bar called Arribo where guests can order poolside bites from an a-la-carte snack menu.

The super cabanas, located next to the Eden Pool, are available for private reservations. These cabanas provide guests with exclusive lounge furniture, wait service, and bar top counters for enjoying snacks and beverages.

Back to top

Heaven at Riviera Maya

Exclusive section for adult guests with 394 ultra-posh and lavishly appointed rooms & suites, exclusive adults-only pools, private beach, Club Heaven and exclusive restaurants and bars.

Back to top

HyperX Gaming Lounge Riviera Maya

Escape to a gamer's paradise at the new HyperX Gaming Lounge Riviera Maya* located at Hard Rock Hotel Riviera Maya. Boasting high-performance Gaming PCs, gaming consoles, a VR station, and the latest HyperX peripherals, this new addition offers an enhanced experience for any type of gamer.  *Fees apply.

Inspired by a futuristic environment with simple and geometric elements, the HyperX Gaming Lounge is designed, built, and fine-tuned with the gamer in mind. Boasting nine gaming PCs, three Xbox Series X, two Nintendo Switches, a VR station, and a variety of HyperX peripherals, there's something for everyone.

The HyperX Gaming Lounge Riviera Maya offers a selection* of gaming for Everyone, Teen 13+ and Mature 17+ including:

Call of Duty Vanguard, Overwatch, Minecraft, Among Us, Fall Guys, Rainbow Six Siege, Rocket League, Valorent, Hearthstone, Apex Legends, League of Legends, Dota 2, Warzone, Fortnite, FIFA 22, Madden NFL 22, Mario Kart 8, Pokemon and more!

*Subject to change - Game offerings and Titles always evolving with the latest trend.

How to Register:
Guests can make reservations at the Vacation Planner's desk or the HyperX Gaming Lounge front desk.  Reservations are made on a first-come, first-served basis.  

Who Can Play:
Guests must be 10 or older to enter, 13 and under must be accompanied by a parent or guardian 18+ years of age, or have parental or guardian consent provided via waiver. After 10 pm, anyone under 18 must be accompanied by a parent or guardian 18+ years old.

Hours*:  HyperX Gaming Lounge is open Monday - Sunday from 2pm - 12am (midnight).

Pricing* Information:
  " 1 hour = $15 USD per person
  " 2 hours = $20 USD per person
  " Day pass = $50 USD per person

(Hours and Pricing subject to change without prior notice)

Back to top

New Immersive Dining Experience ($)

Awaken Your Senses is bringing guests a unique dining experience that goes beyond the traditional sit-down dinner and a show. This multi-sensory, gastronomic performance incorporates high-resolution video projection, an interactive touch table, scent synchronization, augmented reality, a surround sound system and more -- all paired with an exclusively curated selection of dishes that are sure to take the dining experience to the next level.

Price: $150 USD per person.  Includes 7-course dinner and drinks for 90 minutes

Reservations are required.  Minimum: 4 people.  Maximum capacity: 12 people.  Ages: Adults 18+.

Schedule: Two seatings, 6:30 pm and 8:30 pm. Closed on Mondays. 

Back to top

The Sound OF YOUR STAY ®

The Sound OF YOUR STAY ® is an exclusive audio experience that puts guests up close and personal with music. Whether you want to rock out or just tune in and listen, you'll be hooked up for free through the tracks.®, wax.®, and picks.® amenities. 

Picks.® YOUR FENDER GUITAR DELIVERY: Reserve your choice of one of 20 Fender® guitars, which come with Nixon headphones and a Fender® Mustang floor amplifier, to create a pop-up studio right in your own guest room. Novice rockers can take advantage of the in-room video lessons or just start strumming and see what kind of tunes you can create.

Tracks.® YOUR PERSONALIZED PLAYLIST: Enjoy a perfectly curated collection of tunes for your stay. Whether you’re looking to set the mood for a romantic evening, find motivation for a killer workout, or chill by the pool, our playlists provide the perfect soundtrack to your stay.

Wax.® GET YOUR GROOVE ON:  wax® is the latest component to the brand’s music amenity program, offering guests the opportunity to tune in to the vinyl resurgence and experience music as it was intended to be listened to. Partnering with Crosley, Hard Rock has amplified the in-room listening experience with a carefully curated collection of 10 iconic records chosen by Hard Rock’s team of music experts. A Crosley turntable will keep the records spinning as guests find their groove at leisure.

Back to top

Family

Keep everyone happy at resorts offering dedicated kids' pools, supervised clubs, and more for the family.

Hard Rock Roxity Kids Club™

Here, endless entertainment awaits with tons of activities, games, crafts and music.  Kids can take part in everything from arts and crafts, talent shows, pool parties, theme days and more!

Some activities include: Dance lessons, Guitar Hero, Talent shows, Arts & Crafts, Drawing contests, Trivia, Mini-Olympics, Face painting, Balloon art, Movies, PJ parties and so much more!!

Kids get the ultimate VIP treatment, where they can live like a KIDZ BOP Kid!  Kids 6-12 can check in to the Pop Star Lounge where they will be guided by their personal tour manager to reach their superstar potential.  Kids will get the chance to create the coolest band name, learn brand new dance moves, select a red carpet worthy wardrobe, take their A-List photo and perform on the big stage!

Rockaway Bay Water Park Riviera Maya

Fun for the whole family with 9 slides of different sizes for children and teenagers, 8 slides of different sizes for children and 6 high-speed slides for teenagers and adults.

Minimum height requirement for slides is 3 feet 5 inches.  All children under the age of 8 must be supervised by an adult.  Poolside snack bar available.  Access to the water park is included during your stay.

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Spa

Focus on mind, body and soul at this resort with spa facilities, fitness centre and various daily physical activities.

The full-service Rock Spa® offers an endless variety of treatments for body and soul.

Located in the adult's only HEAVEN Section, Rock Spa® with 75 treatment rooms and featuring steam room, hydrotherapy current pools, lavish surroundings and personal spa butler.

Yoga Temple

Enjoy daily instruction, tropical views and the ultimate in Riviera Maya relaxation at the on-site Yoga Temple

Posh Beauty Salon®

All guests receive the VIP treatment with a full salon menu.

Body Rock® Fitness Center

The state-of-the-art workout facility for adult guests is packed with all that you need to keep in shape for the show.

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Wedding & honeymoons

This resort offers wedding and/or honeymoon packages and the services of a wedding coordinator.  

 To secure your wedding date and arrange wedding details at your chosen hotel, please contact the hotel directly.  

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LGBTQ2+ Resorts

All members and allies of the community are welcomed at this LGBTQ-friendly resort.

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Awaken Your Senses Immersive Dining ($)

Introducing the New Immersive Dining Experience:

Awaken Your Senses is bringing guests a unique dining experience that goes beyond the traditional sit-down dinner and a show. This multi-sensory, gastronomic performance incorporates high-resolution video projection, an interactive touch table, scent synchronization, augmented reality, a surround sound system and more -- all paired with an exclusively curated selection of dishes that are sure to take the dining experience to the next level.

  • Price: $150 USD per person*

Includes a 7-course dinner and drinks for 90 minutes.

Two seatings: 6:30 pm and 8:30 pm | Closed on Mondays | Adults 18+

Terms and Conditions:

*Pricing subject to change

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