Hard Rock Hotel Riviera Maya

Location

Riviera Maya
76.5 km from Cancun Airport
21.8 km from Playa del Carmen
Located directly on a man-made cove inlet
Golf course nearby

Nearby Points of Interest

11 km from Ecopark Kantun Chi
92.6 km from Zona Arqueologica de Coba (Coba Mayan Ruins)

Address

Km 72, Carretera Cancun-Chetumal Puerto Aventuras, Mexico

Hotel Description

Hard Rock Hotel Riviera Maya is where luxury meets satisfaction on a stage of stunning tropical views , a private white sand beach , and exclusive saltwater snorkeling areas . It’s all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel in Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven — an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest.

Meal & Beverage Plans

All-inclusive plan

Breakfast, lunch, snacks and dinner daily
Domestic and international top-shelf brand beverages
24-hour room service

Additional Inclusions

Complimentary WiFi resort-wide
Lounge chairs beach and poolside
Pool and beachside service
Unlimited phone calls to Canada and the continental U.S.
Gratuities
Body Rock® fitness center with instructors

Heaven at Riviera Maya

Exclusive section for adult guests with 394 ultra-posh and lavishly appointed rooms & suites, exclusive adults-only pools, private beach, Club Heaven and exclusive restaurants and bars.

HyperX Gaming Lounge Riviera Maya

Escape to a gamer's paradise at the new HyperX Gaming Lounge Riviera Maya* located at Hard Rock Hotel Riviera Maya. Boasting high-performance Gaming PCs, gaming consoles, a VR station, and the latest HyperX peripherals, this new addition offers an enhanced experience for any type of gamer. *Fees apply.

Inspired by a futuristic environment with simple and geometric elements, the HyperX Gaming Lounge is designed, built, and fine-tuned with the gamer in mind. Boasting nine gaming PCs, three Xbox Series X, two Nintendo Switches, a VR station, and a variety of HyperX peripherals, there's something for everyone.

The HyperX Gaming Lounge Riviera Maya offers a selection* of gaming for Everyone, Teen 13+ and Mature 17+ including:

Call of Duty Vanguard, Overwatch, Minecraft, Among Us, Fall Guys, Rainbow Six Siege, Rocket League, Valorent, Hearthstone, Apex Legends, League of Legends, Dota 2, Warzone, Fortnite, FIFA 22, Madden NFL 22, Mario Kart 8, Pokemon and more!

*Subject to change - Game offerings and Titles always evolving with the latest trend.

How to Register:
Guests can make reservations at the Vacation Planner's desk or the HyperX Gaming Lounge front desk. Reservations are made on a first-come, first-served basis.

Who Can Play:
Guests must be 10 or older to enter, 13 and under must be accompanied by a parent or guardian 18+ years of age, or have parental or guardian consent provided via waiver. After 10 pm, anyone under 18 must be accompanied by a parent or guardian 18+ years old.

Hours*: HyperX Gaming Lounge is open Monday - Sunday from 2pm - 12am (midnight).

Pricing* Information:
" 1 hour = $15 USD per person
" 2 hours = $20 USD per person
" Day pass = $50 USD per person

(Hours and Pricing subject to change without prior notice)

New Immersive Dining Experience ($)

Awaken Your Senses is bringing guests a unique dining experience that goes beyond the traditional sit-down dinner and a show. This multi-sensory, gastronomic performance incorporates high-resolution video projection, an interactive touch table, scent synchronization, augmented reality, a surround sound system and more -- all paired with an exclusively curated selection of dishes that are sure to take the dining experience to the next level.

Price: $150 USD per person. Includes 7-course dinner and drinks for 90 minutes

Reservations are required. Minimum: 4 people. Maximum capacity: 12 people. Ages: Adults 18+.

Schedule: Two seatings, 6:30 pm and 8:30 pm. Closed on Mondays.

Check-in: 15:00

Check-out: 11:00

Number of Rooms: 1264

Number Of Restaurants: 10

Number Of Bars: 7

Number Of Outdoor Pools: 5

Best For...

Family vacation

Spa vacation

Wedding & Honeymoons

Promotions

Golf or Spa Credit

Important Notes

Buffet will be eliminated from hotel restaurants and replaced with a-la-carte dining.

This resort does not accept student groups.

Deluxe Gold Double

Bed size(s): 2 double beds
Rooms: Garden view, Balcony with hammock, Bathroom with shower, Hydro spa tub
Air-conditioning: Yes
Internet: WiFi

Room facilities
LCD satellite TV, Digital safe (laptop size), Direct-dial telephone, Bluetooth-enabled wireless alarm clock radio, Mini-bar (soft drinks, bottled water, juice & domestic beer), Coffee maker, Purified water, Rock Spa® bath amenities, Bathrobes & slippers, Hair dryer, Iron/ironing board, 24-hour room service, Turn-down service (available upon request)

Maximum occupancy: Up to 4 guests including adults & children

Deluxe Gold King

Bed size(s): 1 king-size bed
Rooms: Garden view, Balcony with hammock, Bathroom with shower, Hydro spa tub
Air-conditioning: Yes
Internet: WiFi

Room facilities
LCD satellite TV, Digital safe (laptop size), Direct-dial telephone, Bluetooth-enabled wireless alarm clock radio, Mini-bar (soft drinks, bottled water, juice & domestic beer), Coffee maker, Purified water, Rock Spa® bath amenities, Bathrobes & slippers, Hair dryer, Iron/ironing board, 24-hour room service, Turn-down service (available upon request)

Occupancy: 1 - 2 adults; 2 adults and 1 child (age 0-12) in a crib or a rollaway. Maximum occupancy of 3

Deluxe Partial Ocean View Double

Bed size(s): 2 double beds
Rooms: Balcony with hammock, Bathroom with shower, Hydro spa tub
Air-conditioning: Yes
Internet: WiFi

Room facilities
LCD satellite TV, Digital safe (laptop size), Direct-dial telephone, Bluetooth-enabled wireless alarm clock radio, Mini-bar (soft drinks, bottled water, juice & domestic beer), Coffee maker, Purified water, Rock Spa® bath amenities, Bathrobes & slippers, Hair dryer, Iron/ironing board, 24-hour room service, Turn-down service (available upon request)

Maximum occupancy: Up to 4 guests including adults & children

Diamond King

Bed size(s): 1 king-size bed
Rooms: Ideal location, close to main facilities, Balcony with hammock, Bathroom with shower, Hydro spa tub
Air-conditioning: Yes
Internet: WiFi

Room facilities
LCD satellite TV, Digital safe (laptop size), Direct-dial telephone, Bluetooth-enabled wireless alarm clock radio, Mini-bar (soft drinks, bottled water, juice & domestic beer), Espresso/American coffee maker, Purified water, Rock Spa® bath amenities, Aromatherapy and Pillow Menu, Bathrobes & slippers, Hair dryer, Iron/ironing board, 24-hour room service, Turn-down service (available upon request), Complimentary beach bag (1 per room per stay), CD/DVD Player (available upon request), Nightly courtesy service, Private check-in area, Late check-out (subject to availability)

Maximum occupancy: 2 adults

Deluxe Family 2 Bedroom

Bed size(s): One room with 1 king-size bed, the other with 2 double beds
Rooms: Garden or resort view, Balcony with hammock, 2 bathrooms with shower, Hydro spa tub in each room
Air-conditioning: Yes
Internet: WiFi

Room facilities:
LCD satellite TV, Digital safe (laptop size), Direct-dial telephone, Bluetooth-enabled wireless alarm clock radio, Mini-bar (soft drinks, bottled water, juice & domestic beer), Coffee maker, Purified water, Rock Spa® bath amenities, Adult-size slippers, Adults & kids size bathrobes, L'Oreal® Kids bath amenities, Hair dryer, Iron/ironing board, 24-hour room service, Turn-down service (available upon request), Xbox® 360 with a selection of DVD's & Xbox® games available upon request, Kids beach toys, Candies and cookies upon arrival, Complimentary mini-cake for birthdays (available upon request)

Maximum occupancy: Up to 6 guests including children and infants

Deluxe Pure® Wellness Double Beds

PURE rooms undergo an additional seven-step process intended to trap and eliminate virus, bacteria, and airborne particles and minimize the presence of potential irritants. This process includes installation of a state-of-the-art air purification system and treatment of all coverings and surfaces in the guest room. All PURE rooms are installed and maintained on an ongoing basis by PURE Wellness.

The Pure® Promise

SHOCK TREATMENT This advanced shock treatment destroys nearly all of the virus,mold and bacteria in every nook and cranny of the room.
HYPOALLERGENIC ENCASEMENT FOR MATTRESS & PILLOW Soft, breathable micro-fiber coverings to allow for a more restful sleep
ALL SURFACES SPECIALLY TREATED Upholstery and all soft surfaces are deep cleaned with a patented Pure® clean solution.
AIR PURIFICATION SYSTEM State-of-the-art system proven to kill 98% to 100% of viruses, bacteria and microorganisms
PURE SHIELD This bacteriostatic barrier applied to all room surfaces makes it nearly impossible for bacteria and viruses to survive, as eliminates them when they land.
DEEP CLEAN AIR-HANDLING UNIT A Pure® treated air conditioning unit along with air clean filters results in healthier air circulating. Coils are deep cleaned and disinfected using PURE’s advanced treatment.
PURE TEA TREE OIL CARTRIDGE Tea tree oil cartridge is installed into the air-handling unit to maintain sanitized conditions.

Bed size(s): 2 double beds
Rooms: Garden view, Balcony with hammock, Bathroom with shower, Hydro spa tub
Air-conditioning: Yes
Internet: WiFi

Room facilities
LCD satellite TV, Digital safe (laptop size), Direct-dial telephone, Bluetooth-enabled wireless alarm clock radio, Mini-bar (soft drinks, bottled water, juice & domestic beer), Coffee maker, Purified water, Rock Spa® bath amenities, Bathrobes & slippers, Hair dryer, Iron/ironing board, 24-hour room service, Turn-down service (available upon request)

Maximum occupancy: Up to 4 guests including adults & children

Deluxe Pure® Wellness King

SHOCK TREATMENT This advanced shock treatment destroys nearly all of the virus,mold and bacteria in every nook and cranny of the room HYPOALLERGENIC ENCASEMENT FOR MATTRESS & PILLOW Soft, breathable micro-fiber coverings to allow for a more restful sleep
ALL SURFACES SPECIALLY TREATED Upholstery and all soft surfaces are deep cleaned with a patented Pure® clean solution.
AIR PURIFICATION SYSTEM State-of-the-art system proven to kill 98% to 100% of viruses, bacteria and microorganisms
PURE SHIELD This bacteriostatic barrier applied to all room surfaces makes it nearly impossible for bacteria and viruses to survive, as eliminates them when they land.
DEEP CLEAN AIR-HANDLING UNIT A Pure® treated air conditioning unit along with air clean filters results in healthier air circulating. Coils are deep cleaned and disinfected using PURE’s advanced treatment.
PURE TEA TREE OIL CARTRIDGE Tea tree oil cartridge is installed into the air-handling unit to maintain sanitized conditions.

Bed size(s): 1 king-size bed
Rooms: Garden view, Balcony with hammock, Bathroom with shower, Hydro spa tub
Air-conditioning: Yes
Internet: WiFi

Room facilities
LCD satellite TV, Digital safe (laptop size), Direct-dial telephone, Bluetooth-enabled wireless alarm clock radio, Mini-bar (soft drinks, bottled water, juice & domestic beer), Coffee maker, Purified water, Rock Spa® bath amenities, Bathrobes & slippers, Hair dryer, Iron/ironing board, 24-hour room service, Turn-down service (available upon request)

Occupancy: 1 - 2 adults; 2 adults and 1 child (age 0-12) in a crib or a rollaway. Maximum occupancy of 3

Deluxe Sky Terrace 1 Bedroom

Bed size(s): 1 king-size bed
Rooms: Best available view, Balcony with hammock, Access to private 2nd floor, Sky terrace with lounge chairs and hydro spa tub, Bathroom with shower
Air-conditioning: Yes
Internet: WiFi

Room facilities: LCD satellite TV, Digital safe (laptop size), Direct-dial telephone, Bluetooth-enabled wireless alarm clock radio, Mini-bar (soft drinks, bottled water, juice & domestic beer), Coffee maker, Purified water, Rock Spa® bath amenities, Bathrobes & slippers, Hair dryer, Iron/ironing board, 24-hour room service, Turn-down service (available upon request)

Maximum occupancy: 2 adults or 1 adult and 1 child. Maximum occupancy of 2.

Deluxe Gold Double - Heaven

These rooms are located in the Heaven Section, exclusive for adult guests only (18+).

Bed size(s): 2 double beds
Rooms: Garden view, Balcony with hammock, Bathroom with shower, Hydro spa tub
Air-conditioning: Yes
Internet: WiFi

Room facilities
LCD satellite TV, Digital safe (laptop size), Direct-dial telephone, Bluetooth-enabled wireless alarm clock radio, Mini-bar (soft drinks, bottled water, juice & domestic beer), Coffee maker, Purified water, Rock Spa® bath amenities, Bathrobes & slippers, Hair dryer, Iron/ironing board, 24-hour room service, Turn-down service (available upon request)

Occupancy: 1 - 4 adults; (maximum occupancy of 4)

Deluxe Gold King - Heaven

These rooms are located in the Heaven Section, exclusive for adult guests only (18+).

Bed size(s): 1 king-size bed
Rooms: Garden view, Balcony with hammock, Bathroom with shower, Hydro spa tub
Air-conditioning: Yes
Internet: WiFi

Room facilities: LCD satellite TV, Digital safe (laptop size), Direct-dial telephone, Bluetooth-enabled wireless alarm clock radio, Mini-bar (soft drinks, bottled water, juice & domestic beer), Coffee maker, Purified water, Rock Spa® bath amenities, Bathrobes & slippers, Hair dryer, Iron/ironing board, 24-hour room service, Turn-down service (available upon request)

Occupancy: 1 - 2 adults; (maximum occupancy of 2)

Deluxe Pure® Wellness King - Heaven

These rooms are located in the Heaven Section, exclusive for adult guests only (18+).

PURE rooms undergo an additional seven-step process intended to trap and eliminate virus, bacteria, and airborne particles and minimize the presence of potential irritants. This process includes installation of a state-of-the-art air purification system and treatment of all coverings and surfaces in the guest room. All PURE rooms are installed and maintained on an ongoing basis by PURE Wellness.

The Pure® Promise

SHOCK TREATMENT This advanced shock treatment destroys nearly all of the virus,mold and bacteria in every nook and cranny of the room.
HYPOALLERGENIC ENCASEMENT FOR MATTRESS & PILLOW Soft, breathable micro-fiber coverings to allow for a more restful sleep
ALL SURFACES SPECIALLY TREATED Upholstery and all soft surfaces are deep cleaned with a patented Pure® clean solution.
AIR PURIFICATION SYSTEM State-of-the-art system proven to kill 98% to 100% of viruses, bacteria and microorganisms
PURE SHIELD This bacteriostatic barrier applied to all room surfaces makes it nearly impossible for bacteria and viruses to survive, as eliminates them when they land.
DEEP CLEAN AIR-HANDLING UNIT A Pure® treated air conditioning unit along with air clean filters results in healthier air circulating. Coils are deep cleaned and disinfected using PURE’s advanced treatment.
PURE TEA TREE OIL CARTRIDGE Tea tree oil cartridge is installed into the air-handling unit to maintain sanitized conditions.

Bed size(s): 1 king-size bed
Rooms: Garden view, Balcony with hammock, Bathroom with shower, Hydro spa tub
Air-conditioning: Yes
Internet: WiFi

Room facilities
LCD satellite TV, Digital safe (laptop size), Direct-dial telephone, Bluetooth-enabled wireless alarm clock radio, Mini-bar (soft drinks, bottled water, juice & domestic beer), Coffee maker, Purified water, Rock Spa® bath amenities, Bathrobes & slippers, Hair dryer, Iron/ironing board, 24-hour room service, Turn-down service (available upon request)

Occupancy: 2 adults

Diamond King - Heaven

These rooms are located in the Heaven Section, exclusive for adult guests only (18+).

Bed size(s): 2 double beds
Rooms: Garden view, Balcony with hammock, Bathroom with shower, Hydro spa tub
Air-conditioning: Yes
Internet: WiFi

Room facilities
LCD satellite TV, Digital safe (laptop size), Direct-dial telephone, Bluetooth-enabled wireless alarm clock radio, Mini-bar (soft drinks, bottled water, juice & domestic beer), Coffee maker, Purified water, Rock Spa® bath amenities, Bathrobes & slippers, Hair dryer, Iron/ironing board, 24-hour room service, Turn-down service (available upon request)

Occupancy: 1 - 4 adults; (maximum occupancy of 4)

Deluxe Sky Terrace 1 Bedroom - Heaven

These rooms are located in the Heaven Section, exclusive for adult guests only (18+).

Bed size(s): 1 King bed
Rooms: Best view available, Balcony with hammock, Bathroom with shower, Access to a private 2nd floor sky terrace with lounge chairs and hydro spa tub
Air-conditioning: Yes
Internet: Free WiFi

Room facilities: LCD satellite TV, Digital safe (laptop size), Direct-dial telephone, Bluetooth-enabled wireless alarm clock radio, Mini-bar (soft drinks, bottled water, juice & domestic beer), Coffee maker, Purified water, Rock Spa® bath amenities, Bathrobes & slippers, Hair dryer, Iron/ironing board, 24-hour room service, Turn-down service (available upon request)

Maximum occupancy: 2 adults

Food & Drink

Dining options for all guests include:

The Market – international buffet
Pizzeto – Brick-oven style pizza
Frida – Mexican specialties à la carte
Toro – Steakhouse
Zen – Asian specialties à la carte & Teppenyaki
Caffeto – breakfast, snacks & desserts
Float – snacks by the pool

For all Riviera Maya adult guests:

Ciao – Italian specialties à la carte
Le Petit Cochon – French bistro
Dive – snacks by the pool
Los Gallos – gourmet Mexican cuisine
Umo - Mexican Yucatan cuisine
Wai - Thai inspired

9 bars & lounges

Activities

Pools

7 pools including kids' pool and 4 adults only pools

Non-motorized watersports

Snorkeling
Paddle boarding
Kayaking in the resort's private ocean side beachscape
Rockaway Bay Water Park
Water slide

Activities

Land sports including tennis courts
Music Lab
Bicycles
Climbing wall
Hard Rock Roxity Kids Club™
Nightly entertainment
Live entertainment
Club Heaven nightclub (adults only)

Health & Wellness

Body Rock® Fitness Centre
Fitness classes including spinning
Boot camp and TRX
Yoga temple
Jogging track
Rock Spa® ($)

The Sound OF YOUR STAY ®

The Sound OF YOUR STAY ® is an exclusive audio experience that puts guests up close and personal with music. Whether you want to rock out or just tune in and listen, you'll be hooked up for free through the tracks.®, wax.®, and picks.® amenities.

Picks.® YOUR FENDER GUITAR DELIVERY: Reserve your choice of one of 20 Fender® guitars, which come with Nixon headphones and a Fender® Mustang floor amplifier, to create a pop-up studio right in your own guest room. Novice rockers can take advantage of the in-room video lessons or just start strumming and see what kind of tunes you can create.

Tracks.® YOUR PERSONALIZED PLAYLIST: Enjoy a perfectly curated collection of tunes for your stay. Whether you’re looking to set the mood for a romantic evening, find motivation for a killer workout, or chill by the pool, our playlists provide the perfect soundtrack to your stay.

Wax.® GET YOUR GROOVE ON: wax® is the latest component to the brand’s music amenity program, offering guests the opportunity to tune in to the vinyl resurgence and experience music as it was intended to be listened to. Partnering with Crosley, Hard Rock has amplified the in-room listening experience with a carefully curated collection of 10 iconic records chosen by Hard Rock’s team of music experts. A Crosley turntable will keep the records spinning as guests find their groove at leisure.

Other Services ($)

Rock Spa®
POSH®
Beauty Salon & Boutique
The Rock Shop® offering legendary Hard Rock and retail merchandise
Luxury stores
Wedding & Honeymoon packages Meeting services Personal Assistant service
Escapology Escape Room
Awaken Your Senses Immersive Dining Experience

Awaken Your Senses Immersive Dining ($)

Introducing the New Immersive Dining Experience:

Price: $150 USD per person

Includes a 7-course dinner and drinks for 90 minutes.

Two seatings: 6:30 pm and 8:30 pm | Closed on Mondays | Adults 18+

Family vacation

Keep everyone happy at resorts offering dedicated kids' pools, supervised clubs, and more for the family.

Hard Rock Roxity Kids Club™

Here, endless entertainment awaits with tons of activities, games, crafts and music. Kids can take part in everything from arts and crafts, talent shows, pool parties, theme days and more!

Some activities include: Dance lessons, Guitar Hero, Talent shows, Arts & Crafts, Drawing contests, Trivia, Mini-Olympics, Face painting, Balloon art, Movies, PJ parties and so much more!!

Kids get the ultimate VIP treatment, where they can live like a KIDZ BOP Kid! Kids 6-12 can check in to the Pop Star Lounge where they will be guided by their personal tour manager to reach their superstar potential. Kids will get the chance to create the coolest band name, learn brand new dance moves, select a red carpet worthy wardrobe, take their A-List photo and perform on the big stage!

Rockaway Bay Water Park Riviera Maya

Fun for the whole family with 9 slides of different sizes for children and teenagers, 8 slides of different sizes for children and 6 high-speed slides for teenagers and adults.

Minimum height requirement for slides is 3 feet 5 inches. All children under the age of 8 must be supervised by an adult. Poolside snack bar available. Access to the water park is included during your stay.

Spa vacation

Focus on mind, body and soul at this resort with spa facilities, fitness centre and various daily physical activities.

The full-service Rock Spa® offers an endless variety of treatments for body and soul.

Located in the adult's only HEAVEN Section, Rock Spa® with 75 treatment rooms and featuring steam room, hydrotherapy current pools, lavish surroundings and personal spa butler.

Yoga Temple

Enjoy daily instruction, tropical views and the ultimate in Riviera Maya relaxation at the on-site Yoga Temple

Posh Beauty Salon®

All guests receive the VIP treatment with a full salon menu.

Body Rock® Fitness Center

The state-of-the-art workout facility for adult guests is packed with all that you need to keep in shape for the show.

Wedding & Honeymoons

This resort offers discounted wedding and/or honeymoon packages and the services of a wedding coordinator.

To book travel for your wedding group, request a quote from us.

To secure your wedding date and arrange wedding details at your chosen hotel, please contact the hotel directly.

Golf or Spa Credit

$100 GOLF or SPA CREDIT per room per stay when you travel between January 12, 2023 and December 15, 2023.

Pre-arrival reservations can be send directly to the hotel via email at: vacationplanners@hrhrivieramaya.com

Terms & Conditions:

Valid for new bookings made between January 12, 2023 - June 15, 2023.

Applicable to Canadian market only. Applies to NEW reservations made during the booking window identified. Applicable for hotel only and package reservations. Reservations with overlapping dates qualify; massage will apply for nights within travel window. Hydrotherapy does not apply. Promotion is subject to change without prior notice and may be discontinued at any time. Not applicable to group bookings with a group contract. Applies only to Tour Operator Individual Bookings. Not applicable to reservations with employee rate, travel agent rate, FAMS, complimentary or compensatory stays.