Travel advisories

Flights will resume with a modified schedule to and from Puerto Vallarta (PVR) on Tuesday, February 24. We have also added seats to our schedule to get you home sooner. Customers are advised to check the status of their flight before travelling by clicking here.

To provide flexibility and peace of mind, Air Canada Vacations has implemented a Goodwill Policy for passengers travelling to Puerto Vallarta, Mexico.

Affected customers will be provided with the following options in accordance with the policy:

For vacation packages purchased no later than February 22 with departures scheduled on February 24 to 28, 2026, customers will have the option to:

1. Change their travel date and/or destination. Please note that price is subject to change. To request this option, please call us at 1-866-529-2079.

2. Opt for a Future Travel Credit for the full amount, valid for 1 year. To request this option, please call us at 1-866-529-2079.

For existing Group bookings, please contact your Groups Coordinator. If you booked with a travel agent, please contact them directly.

For flights elsewhere in Mexico: Our operations are running as scheduled.

Customers Currently in Puerto Vallarta

If you are currently in Puerto Vallarta, please be assured that our dedicated local representatives are available to support you and address any questions or concerns you may have. To contact your local representative, please call 011-52-322-221-3066.

Please be sure to monitor your email and phone (or any other method of communication selected when booking) for updates about changes to your travel itinerary.Please do not head to the airport unless your flight is operating. Your safety is our top priority.

You can also consult our website at aircanadavacations.com for the latest updates.

Thank you.

In response to aviation fuel shortages and ongoing developments in Cuba, we have suspended operations to the island and cancelled bookings to Cuba until April 30, 2026. Air Canada Vacations will continue to monitor the situation to determine an appropriate restart of normal service at a future date.

The safety and peace of mind of our customers are our top priorities, and we are committed to supporting you throughout this evolving situation.

What You Need to Know

All customers travelling to Cuba who experience flight cancellations from February 9 to April 30, 2026, will automatically receive a full refund in their original form of payment; therefore, there is no need to call our Contact Centre.

In addition, any Aeroplan points and gift cards used for Cuba bookings will also be refunded automatically in the original form of payment.

We will be proceeding with reimbursements in the order of departure dates to ensure a smooth process for all affected travellers. You can expect refunds to be completed within 10 business days.

Support for Customers Currently in Cuba

If you are currently in Cuba, please be assured that our dedicated local representatives are available to support you and address any questions or concerns you may have. We are actively working to organize safe and timely return arrangements for all travellers, including repatriation flights. Further details regarding these flights and your journey home will be communicated to you directly. Please be sure to monitor your email and phone (or any other method of communication selected when booking) for updates about changes to your travel itinerary.

You can also consult our website at aircanadavacations.com for the latest updates.

We appreciate your understanding and patience as we navigate this rapidly changing situation. Our team remains committed to providing you with timely information, support, and assistance every step of the way.

Due to a severe winter storm and extreme weather conditions, customers are advised to check for the latest updates before travelling by clicking here.

If your flight is affected, you will be notified as soon as possible. You can also check the status of your flight and manage your booking directly via the Air Canada website or by downloading the Air Canada mobile app for up-to-date notifications.

Should you incur any overnight expenses as a result, please submit your claims through your travel insurance provider for reimbursement. Please note that we are also working closely with our hotel partners to secure special rates for affected travellers.

If you have any questions or need assistance, please contact your local Air Canada Vacations representative at destination or call 1-800-296-3408.

We apologize for any disruption to your travels and thank you for your understanding.

Air Canada Vacations packages to/from/via the Caribbean and South America are currently operating as scheduled. We’ll keep you updated if there are any changes to your travel plans. We’ve also issued a flexible rebooking policy to allow you to change your flight for free. Learn more.

To reach an Air Canada Vacations representative, please contact us at 1-866-529-2079.