TRAVEL ADVISORIES
Varadero/Holguin Power Outage
Due to a power outage in Varadero and Holguin, Cuba, Air Canada Vacations is introducing a Goodwill Policy to offer customers travelling to Varadero and Holguin between October 21 and November 1, 2024, the reassurance and flexibility to change their booking.
Customers affected by the power outage will be offered the following options:
1. Modify Your Booking
You may modify your booking by selecting new travel dates or a new destination from those offered by Air Canada Vacations. Note that all modifications to your original booking will incur additional fees.
2. Future Travel Credit
If you choose not to travel, you can cancel your booking and receive a full refund in the form of a future travel credit, which will be valid for one year from the originally scheduled departure date and can be applied to any purchase of products offered by Air Canada Vacations.
In addition, due to the power outage, the following scheduled flights are now cancelled:
Varadero: October 23, 2024
- AC1746: Montreal to Varadero
- AC1740: Toronto to Varadero
Varadero: October 25, 2024
- AC1746: Montreal to Varadero
- AC1740: Toronto to Varadero
Varadero: October 28, 2024
- AC1746: Montreal to Varadero
- AC1740: Toronto to Varadero
Varadero: October 30, 2024
- AC1740: Toronto to Varadero
Varadero: October 31, 2024
- AC1746: Montreal to Varadero
Varadero: November 1, 2024
- AC1740: Toronto to Varadero
Holguin: November 1, 2024
- AC1760: Toronto to Holguin
Toronto: October 28, 2024
- AC1741: Varadero to Toronto
Toronto: October 30, 2024
- AC1741: Varadero to Toronto
Toronto: October 31, 2024
- AC1741: Varadero to Toronto
Toronto: November 1, 2024
- AC1741: Varadero to Toronto
Please note that the following return flights are operating as scheduled:
October 23, 2024
- AC1747: Varadero to Montreal
- AC1741: Varadero to Toronto
October 25, 2024
- AC1747: Varadero to Montreal
- AC1741: Varadero to Toronto
Passengers scheduled to travel on these flights will be contacted by Air Canada Vacations to review other travel options. Please visit the Air Canada app for details on your revised itinerary. Also, customers headed to Varadero, as well as those who are in destination, should monitor their email or phone (or any other method of communication selected when booking) to receive updates about changes to their travel itinerary, and monitor their flight status on the Air Canada website at https://www.aircanada.com/home/ca/en/aco/flight-status. Customers who are in destination may also see the hotel front desk for updates on departure information.
Air Canada Vacations will continue to monitor the situation closely and will communicate further changes and update this travel advisory as they become available.
If you have questions, you may contact us directly at 1-800-296-3408.
Daily Travel Outlook
Get the latest updates on any flight cancellations, delays or disruptions with Air Canada's Daily Travel Outlook.
Hurricane Milton
In response to Hurricane Milton approaching Florida, Air Canada Vacations is providing additional flexibility and allowing changes to upcoming travel. Please see the affected dates and destinations on Air Canada’s website: https://www.aircanada.com/ca/en/aco/home/fly/flight-information/daily-travel-outlook.html#/
If you are scheduled to travel on the affected dates, you may contact Air Canada Vacations (1-800-296-3408) to modify your travel plans.
Customers should monitor their email or phone (or any other method of communication selected when booking) to receive updates about changes to their travel itinerary. Customers can also see the hotel front desk for updates on departure information.
Air Canada Vacations will continue to monitor the situation closely and will communicate further changes and update this travel advisory as they become available.
Hurricane Helene
Due to Hurricane Helene, the following flights are cancelled:
Cancun, Mexico: September 25, 2024
- AC1810
- AC1811
- AC1882
- AC1883
Passengers scheduled to travel on these flights have been rebooked. Please visit the Air Canada app for details on your revised itinerary. As well, customers who are in Cancun should monitor their email or phone (or any other method of communication selected when booking) to receive updates about changes to their travel itinerary. They may also see the hotel front desk for updates on departure information.
Air Canada Vacations will continue to monitor the situation closely and will communicate further changes and update this travel advisory as they become available.
If you have questions, you may contact us directly at 1-800-296-3408.
Air Canada labour negotiations and your travel
Air Canada has come to an agreement with our pilots’ union. Flights are scheduled to operate normally. However, there may be delays as operations ramp back up and return to normal. Click here to learn more.
Air Canada labour negotiations and your travel
Air Canada is in negotiations with the Air Line Pilots Association (ALPA). Currently, operations are not affected, and flights are operating as scheduled.
At Air Canada Vacations, we understand that certainty about travel plans is important. For this reason, we have introduced a Goodwill Policy to offer customers with imminent travel plans the reassurance and flexibility to change their booking. Customers who have purchased a travel package that includes an Air Canada flight prior to September 9, 2024, for travel dates between September 15 and September 23, 2024 can modify their booking without incurring change fees and rebook on alternate dates between September 9 and September 14, 2024, or September 24, 2024, onwards. Refunds will not be permitted.
Customers will have the option to:
- Change their travel date and benefit from a one-time $50 instant credit per passenger. Price is subject to change.
- Opt for a Future Travel Credit for the full amount, valid for 1 year (instant credit not applicable).
- Customers at destination during the period of September 15 to September 23, 2024 may also request a return travel date change. Change fees will be waived but the customer will have to pay the price difference, if any. Additional charges also apply for extended hotel stays.
To change your booking, please call us at 1-866-529-2079.
For existing Group bookings, please contact your Groups coordinator.
If you booked with a travel agent, please contact them directly.
Thank you for your support and cooperation.
Hurricane Policy
Travellers can trust us for vacations with peace of mind. If the U.S. National Hurricane Center/Tropical Prediction Center (NHC/TPC) issues a Tropical Storm Warning, Hurricane Watch or Hurricane Warning for your selected vacation destination within 7 days of your departure, you may be able to change your date, change your destination or choose from other rebooking options. Options may differ if you have an Air Canada Vacations Group or Cruise booking, please contact us for more details.
Hurricane Ernesto
Due to Hurricane Ernesto, the following flights are cancelled:
Bermuda: August 16, 2024
- AC942
- AC943
Passengers scheduled to travel on these flights have been rebooked. Please visit the Air Canada app for details on your revised itinerary. As well, customers who are in Bermuda should monitor their email or phone (or any other method of communication selected when booking) to receive updates about changes to their travel itinerary. They may also see the hotel front desk for updates on departure information.
Air Canada Vacations will continue to monitor the situation closely and will communicate further changes and update this travel advisory as they become available.
If you have questions, you may contact us directly at 1-800-296-3408.
Hurricane Beryl
Due to Hurricane Beryl, the scheduled flights indicated below are cancelled.
Kingston, Jamaica: July 3, 2024
- AC1802
- AC1803
Montego Bay, Jamaica: July 3, 2024
- AC1804
- AC1805
Montego Bay, Jamaica: July 4, 2024
- AC1804
- AC1805
Grand Cayman, Cayman Islands: July 4, 2024
- AC1830
- AC1831
Cancún, Mexico: July 4, 2024
- AC1812
- AC1813
Tulum, Mexico: July 5, 2024
- AC1854
- AC1855
Cancún, Mexico: July 5, 2024
- AC1882
- AC1883
- AC1810
- AC1811
- AC1812
- AC1813
Tulum, Mexico: July 6, 2024
- AC1874
- AC1875
Passengers scheduled to travel on these flights have been rebooked. Please visit the Air Canada app for details on your revised itinerary. Also, customers who are in destination should monitor their email or phone (or any other method of communication selected when booking) to receive updates about changes to their travel itinerary. They may also see the hotel front desk for updates on departure information.
Air Canada Vacations will continue to monitor the situation closely and will communicate further changes and update this travel advisory as they become available.
If you have questions, you may contact us directly at 1-800-296-3408.
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