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TRAVEL ADVISORIES

Entry requirements for customers travelling to Canada

April 1, 2022

Effective April 1, fully vaccinated customers no longer need to show proof of a pre-departure COVID-19 test result for air travel to Canada.

Fully vaccinated customers may still be selected for random testing on arrival but are not required to quarantine while awaiting their test result.

All customers (regardless of how long you were away from Canada) will continue to be required to submit their mandatory information on the ArriveCan app or website.

Learn more about the regulations for travellers provided by the Government of Canada.

737 MAX Aircraft Return to Service

January 18, 2021

At Air Canada Vacations, safety is our top priority. Following Transport Canada’s approval, after an almost two-year regulatory process with the Federal Aviation Administration (FAA) and the European Union Aviation Safety Agency (EASA), the Boeing 737 MAX has been ungrounded by regulatory bodies worldwide, and Air Canada will resume commercial operations on February 1, 2021. For up-to-date details on the routes affected by the gradual return of this aircraft, please visit the Air Canada website.

While we are fully confident in the return of the Boeing 737 MAX, we understand that certain customers may prefer alternate travel options and we have therefore instituted a temporary rebooking policy to provide greater flexibility to affected customers travelling between February 1 and March 31, 2021.

Flexible change options
For all vacation packages with original travel dates up to March 31, 2021, Air Canada Vacations will allow customers to change their booking free of charge, to apply the value to a new trip with alternate travel details.

Customers wishing to modify their existing reservation may change their destination or date without incurring an Air Canada Vacations change fee, but penalties may apply to changes made 10 days or less prior to the original scheduled departure date. Any increase in rate for the new booking must be absorbed by the customer. At all times, a customer can choose to opt for a future travel credit that has no expiry date. When making a modification to a group reservation, customers should contact their group coordinator as some penalties may apply.

How to see what aircraft is operating your flight
Determine the aircraft scheduled for your upcoming flight by using your Air Canada booking reference number to retrieve the booking information from the “My Bookings” tab on aircanada.com or by tapping the “Trips” button on the Air Canada app, then clicking on the “Details” link in the Flight Details section.

Learn more about our commitment to safer travel

May 22, 2020

To make your safety our only priority, we’re introducing new health and safety standards. Our preventive measures ensure that you stay safe while on your way to your hotel or resort in Mexico, the Caribbean, South and Central America. Visit our Health & Safety page for full details.