Additional Requirements for Re-entry into Canada
Effective February 22, 2021, in addition to providing a negative pre-departure COVID-19 test, all customers arriving in Canada must take two COVID-19 molecular tests - one on arrival at the airport and one as part of an at-home test kit to be completed later in the quarantine period. Before traveling to Canada, you must also book and pay for a three-night stay in a government-authorized accommodation where you will remain until receiving the results from your first test. The list of government-authorized accommodations will be made available by the Government of Canada on February 18, 2021.
If you are connecting to another destination within Canada, note that you must take your test on arrival and complete the mandatory hotel stay at your first point of entry into Canada. If you receive a negative test result, you can continue to your final destination within Canada and complete the remainder of your quarantine there. If the results of the first test are positive, you will be moved to a federal designated quarantine facility to complete the balance of your quarantine.
It is your responsibility to ensure that you make the suitable hotel arrangements, prior to arrival, for your stay while awaiting the results of the first test results, in addition to ensuring that you - and any child travelling with you – have all the valid travel documents required for re-entry into Canada. Make sure to visit our Before You Go page for guidance on what to do before your return flight and upon your arrival in Canada.
For more information on the policies and travel restrictions imposed by the federal government, including a list of approved hotels, please visit the Government of Canada website.
In an effort to limit the spread of COVID-19 and following consultations with the federal government, Air Canada will be suspending all flights to Mexico, Costa Rica and the Caribbean, beginning this Sunday, January 31 until Friday, April 30, 2021.
Suspended destinations include Cayo Coco, Cancun, Liberia, Montego Bay, Punta Cana, Varadero, Puerto Vallarta, Antigua, Aruba, Barbados, Kingston, Mexico City, Nassau, Providenciales and San Jose.
To help ensure that Canadians are not stranded abroad, Air Canada plans to operate a number of one-way commercial flights from affected destinations after January 31 in order to return customers at the suspended destinations to Canada. For a list of available flights, please visit Air Canada's Air Canada's COVID-19 updates page.
As a result of these new measures, Air Canada Vacations has instituted a goodwill policy for all customers scheduled to travel between January 30 and April 30. We are offering any travellers affected by the suspension of flights the option to rebook their scheduled vacation for a later date without incurring change fees, or opt for either a refund with no penalty, applied in the original form of payment, or a future travel credit with no expiration date.
For any questions regarding the temporary suspension of flights, please contact us at 1-866-529-2079.
Please note that existing travel restrictions, including providing proof of a negative COVID-19 test result before boarding an international flight bound for Canada, are still in effect. It is your responsibility to ensure that you - and any child travelling with you - have all the valid travel documents required for re-entry into Canada. Please visit the Government of Canada website for more details.
737 MAX Aircraft Return to Service
At Air Canada Vacations, safety is our top priority. Following Transport Canada’s approval, after an almost two-year regulatory process with the Federal Aviation Administration (FAA) and the European Union Aviation Safety Agency (EASA), the Boeing 737 MAX has been ungrounded by regulatory bodies worldwide, and Air Canada will resume commercial operations on February 1, 2021. For up-to-date details on the routes affected by the gradual return of this aircraft, please visit the Air Canada website.
While we are fully confident in the return of the Boeing 737 MAX, we understand that certain customers may prefer alternate travel options and we have therefore instituted a temporary rebooking policy to provide greater flexibility to affected customers travelling between February 1 and March 31, 2021.
Flexible change options
For all vacation packages with original travel dates up to March 31, 2021, Air Canada Vacations will allow customers to change their booking free of charge, to apply the value to a new trip with alternate travel details.
Customers wishing to modify their existing reservation may change their destination or date without incurring an Air Canada Vacations change fee, but penalties may apply to changes made 10 days or less prior to the original scheduled departure date. Any increase in rate for the new booking must be absorbed by the customer. At all times, a customer can choose to opt for a future travel credit that has no expiry date. When making a modification to a group reservation, customers should contact their group coordinator as some penalties may apply.
How to see what aircraft is operating your flight
Determine the aircraft scheduled for your upcoming flight by using your Air Canada booking reference number to retrieve the booking information from the “My Bookings” tab on aircanada.com or by tapping the “Trips” button on the Air Canada app, then clicking on the “Details” link in the Flight Details section.
New Government Requirements for Re-entry into Canada
To limit the spread of COVID-19, the Canadian government has announced that as of January 7, 2021, air travellers 5 years of age or older will be required to provide a negative COVID-19 test before boarding international flights bound for Canada.
The test must be taken within 72 hours prior to the traveller’s schedule departure to Canada. The types of accepted tests are the Polymerase chain reaction (PCR) or Reverse transcription loop-mediated isothermal amplification (RT-LAMP).
The negative laboratory test result presented by travellers before boarding must include:
- Traveller name and date of birth
- Name and civic address of the facility that administered the test
- The date on which the test was conducted
- The method of test conducted (PCR or RT-LAMP)
- The test result
As the directives are rapidly changing, please be sure to review the information regarding re-entry requirements by visiting the Government of Canada website.
As previously announced, Air Canada has reduced its scheduled capacity. Air Canada continues to serve a number of international and U.S. transborder destinations from select Canadian cities. Please visit the dedicated COVID-19 page on aircanada.com for the most up-to-date operating schedule.
Departures scheduled between November 1 to December 31, 2020, inclusively
- If Air Canada is no longer offering service to your destination, you will be contacted by our Customer Support team.
- If Air Canada is offering service to your destination but flights on the day of the week you are scheduled to depart are cancelled, you will be contacted by our Customer Support team.
- If Air Canada is still flying to your destination on the day of the week you selected between November 1 to December 31, 2020; your vacation is still scheduled to depart. Should you have any questions please contact our Customer Support team at 1-866-754-5338.
New flexible options for future travel credits
Air Canada Vacations recently introduced even more flexibility to their future travel credits. In addition to the other changes that were previously announced including the possibility to transfer the credit to another person and the ability to keep the residual value of the credit resulting from a fare difference, future travel credits will no longer have an expiry date.
Once customers have discussed their travel options with the Customer Support team, they do not need to contact Air Canada Vacations or their travel agent. If a future travel credit was chosen it will be processed automatically and will be sent to you by email. When you are ready to use your credits, you should refer to your invoice which contains your Air Canada Vacations booking reference number.
Please note that we are processing files in order of departure dates. Given the high volume of changes, we are working as quickly as possible and appreciate your patience.
Frequently Asked Questions
How long is my future travel credit valid for?
Air Canada Vacations’ future travel credits no longer have an expiry date.
Can I transfer my future travel credit to another person?
You can transfer the totality of your future travel credit to another person. The validity of the credit remains unchanged. The ability to transfer a future travel credit is only possible for air-only, land-only, or package vacations except for cruise. Cruise future travel credits may not be transferable.
I want to book another vacation using my future travel credit, what should I do?
When you are ready to use your credits, you should refer to your invoice which contains your Air Canada Vacations booking reference number. If you book a new package that is less expensive than the value of your future travel credit, any residual value from the lower fare will remain on your file for future use. Any fare difference will apply if the new vacation is more expensive.
My cruise was cancelled, what should I do?
If you’ve booked a cruise, the same cancellation policies apply. Air Canada Vacations continues to work with individual cruise lines to ensure customers can rebook with ease based on each cruise line’s policy. Certain cruise lines are offering customer the options for a refund, Air Canada Vacations is applying this policy to the cruise-only portion of a package. If you’d like more information regarding your cancelled cruise booking, please call 1-866-529-2079.
What happens if my group reservation (10 or more people) was cancelled?
The same cancellation policies apply, and customers will be issued a future travel credit with no expiry date. Air Canada Vacations continues to work with individual hotel partners to ensure customers can rebook with ease. If you’d like more information about your Group booking, please contact your Groups coordinator.
What travel restrictions and safety protocols can I expect when travelling?
Travel restrictions and mandatory safety protocols may be in place at certain destinations, on flights, and at airports, hotels and on cruise ships. The availability of services and facilities may be impacted. As well, you may be required to pay for a local insurance fee per person upon registration or entry into a country.
Travellers should also be aware of the biosafety measures implemented by Air Canada through their Air Canada CleanCare+ program as well as the onboard service enhancements implemented before and during their flights.
Which countries can I travel to?
Check out this interactive map to discover all the destinations you can fly to right now, across Canada and beyond.
What changes to services and safety protocols can I expect when travelling?
To ensure the safety of all guests and employees, mandatory safety protocols may be in place on flights, and at airports, hotels and cruise ships. The availability of services and facilities may be impacted.
Learn more about our commitment to safer travel
To make your safety our only priority, we’re introducing new health and safety standards. Our preventive measures ensure that you stay safe while on your way to your hotel or resort in Mexico, the Caribbean, South and Central America. Visit our Health & Safety page for full details.