TRAVEL ADVISORIES

New Aeroplan

February 18, 2020

New government-imposed entry requirements to the United States and other countries

February 4, 2020

The U.S. Government has imposed new entry requirements that take effect at 5:00 pm ET on February 2, 2020.

All customers travelling to the U.S., and who have been in the People’s Republic of China (excluding the special administrative regions of Hong Kong, Macau) within 14 days of their departing flight to the U.S. should review our goodwill policy and travel options below.

Several other countries are also imposing new entry requirements to their countries for customers who have been to the People’s Republic of China. If you have been to the People’s Republic of China within the last 14-30 days of your departing flight, please consult the website of the country you are travelling to for their entry requirements.

Please consult the Air Canada website for information regarding travel to the U.S. and travel to other countries.

Goodwill Policy
Customers who are unable to travel due to new government-imposed entry requirements may be eligible for rebooking or may choose to travel to an alternate destination, space permitting.

Please review this table to determine your eligibility.

You may contact Air Canada Vacations (1-800-296-3408) for rebooking or travel alternatives. Customers are responsible for any price differential resulting from a selection of a higher-priced alternative.

Due to increased call centre volume, wait times may be longer than usual.

Thank you for your patience and understanding.

Customers travelling to/from mainland China

January 30, 2020

Air Canada said that following the Government of Canada’s Advisory to avoid non-essential travel to mainland China, it is temporarily suspending all direct flights to Beijing and Shanghai effective January 30, 2020 until February 29, 2020.

Air Canada’s last flights departing Canada will operate Jan. 29, 2020 and the return flights will operate from Beijing and Shanghai on Jan. 30, 2020. Affected customers will be notified and offered options, including travel on other carriers where available, or a full refund. Air Canada regrets this situation and apologizes for the serious disruption to our customers’ travel plans.

Air Canada will continue to monitor this evolving situation closely in consultation with the Public Health Agency of Canada, Transport Canada and Global Affairs and will adjust its schedule as appropriate.

Air Canada currently operates direct flights to Beijing and Shanghai from Toronto, Montreal and Vancouver.

Flights to and from Hong Kong and Taipei remain unaffected.

More information

My flight to/from mainland China has been cancelled. What are my options?
If your flight has been cancelled, and you want to travel in the next few days, please contact us at 1-888-247-2262 (click here for international and other numbers) or contact your travel agent to discuss options to be rebooked with other carriers, where possible. For Aeroplan redemption bookings, please call 1-800-361-5373.

I’m booked to/from mainland China in the future, but my flight has NOT been cancelled, can I rebook my flight or get a refund?
Customers whose flights have been cancelled will be notified.

Depending on your travel dates, you may be eligible for a full refund. To request a refund on a ticket for future travel to/from mainland China, visit aircanada.com/refundrequest.

For alternate travel options, please contact us at 1-888-247-2262 (click here for international and other numbers) or contact your travel agent. For Aeroplan redemption bookings, please call 1-800-361-5373.

Presence of sargassum (seaweed) on beaches

May 10, 2019

Sargassum is a type of seaweed largely cultivated in the Sargasso Sea. Due to varying weather conditions, including winds, tides and ocean currents, the presence and quantity of sargassum on beaches in Mexico and the Caribbean are out of our control and can vary by location.

When planning a trip to any of these areas, please be aware of the possibility of higher-than-normal volumes of sargassum on the beaches. Our hotel partners are employing all possible measures to ensure the sargassum is removed from their beaches to the best of their abilities and as quickly as possible.

Air Canada Responds to Transport Canada's Closure of Canadian Airspace to the Boeing 737 MAX Aircraft

October 29, 2019

In compliance with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.

Air Canada is updating its schedule to further optimize its fleet and re-accommodate customers. Given the uncertainty about the timing of regulatory approvals for the return to service of the Boeing 737 MAX, we are removing the Boeing 737 MAX from our schedule to June 30, 2020 and will continue to update plans as required.

As such, Air Canada Vacations' cancellation and rebooking policies are in place for affected customers. In collaboration with Air Canada, we are working to rebook impacted customers as soon as possible, but given the magnitude of Air Canada's 737 MAX operations, customers can expect delays in rebooking and in reaching Air Canada Vacations' call centres. We appreciate our customers' patience.

Customers are further advised to check the status of their flight on aircanada.com prior to going to the airport.

What should I do right now?
As changes are finalized in the flight schedule, customers whose flight times or flight numbers have changed can verify this information on the Air Canada app or the "Flight Status" tab on aircanada.com.

If you are travelling soon, you can also contact our Customer Care team at 1-800-296-3408 or call your travel agent. If you are travelling in a group, please communicate with your Groups coordinator. Please understand that priority is being given to customers travelling within the next 72 hours.

Alternate Travel Plans
If you currently have a reservation between now and June 30, 2020 for a flight that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

Customers and travel agents wishing to make voluntary changes, space permitting, to travel itineraries can call: 1-800-296-3408. If you are travelling in a group, please communicate with your Groups coordinator.

Can I change my reservation to fly on a different aircraft?
We have complied with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations so, until further notice, your flight will not be operated by the Boeing 737 MAX.

Will Air Canada Vacations cover my out-of-pocket expenses such as additional accommodation costs that I may incur as a result of these disruptions?
Our normal protocol for irregular events which are out of our control is in effect.

Flights operated by other carriers on behalf of Air Canada
We have been working to ensure we live up to our promise to get our customers to their destinations with as minimal disruption as possible.

In order to deliver on this, we have contracted other airlines with capacity to help carry our customers on a temporary basis.

I've been rebooked on an Omni Air International flight. What should I do?

Between now and April 19, 2020:

  • Vancouver to Honolulu: AC2411 replacing AC519
  • Honolulu to Vancouver: AC2410 replacing AC518
  • Vancouver to Kahului/Maui: AC2413 replacing AC537
  • Kahului/Maui to Vancouver: AC2412 replacing AC536

If your travel itinerary has been impacted by this change, please click here to learn more.

Between December 14, 2019 and April 19, 2020:

  • Vancouver to Phoenix: AC2414 replacing AC1054
  • Phoenix to Vancouver: AC2415 replacing AC1055

If your travel itinerary has been impacted by this change, please click here to learn more.

I have been rebooked on an Air Transat flight. What should I do?

Between December 1, 2019 and April 30, 2020:

  • Montreal to Cancun: AC2426 replacing ZX1882
  • Cancun to Montreal: AC2427 replacing ZX1883

Between December 15, 2019 and April 30, 2020:

  • Montreal to Puerto Vallarta: AC2434 replacing ZX1818
  • Puerto Vallarta to Montreal: AC2435 replacing ZX1819

Between December 17, 2019 and April 30, 2020:

  • Montreal to San José (Costa Rica): AC2436 replacing ZX1844
  • San José (Costa Rica) to Montreal: AC2437 replacing ZX1845

If your travel itinerary has been impacted by this change, please click here to learn more.

Flights operated by other airlines on behalf of Air Canada

October 29, 2019

Given Transport Canada's closure of Canadian airspace to the Boeing 737 MAX aircraft, we have been working to ensure we live up to our promise to get our customers to their destinations with as minimal disruption as possible.

In order to deliver on this, we have contracted other airlines with capacity to help carry our customers on a temporary basis.

I'm travelling on an Omni Air International flight. What should I do?

Between now and April 19, 2020

  • Vancouver to Honolulu: AC2411 replacing AC519
  • Honolulu to Vancouver: AC2410 replacing AC518
  • Vancouver to Kahului/Maui: AC2413 replacing AC537
  • Kahului/Maui to Vancouver: AC2412 replacing AC536

If your travel itinerary has been impacted by this change, please click here to learn more.

Between December 14, 2019 and April 19, 2020::

  • Vancouver to Phoenix: AC2414 replacing AC1054
  • Phoenix to Vancouver: AC2415 replacing AC1055

If your travel itinerary has been impacted by this change, please click here to learn more.

I’m travelling on an Air Transat flight. What should I do?

Between December 1, 2019 and April 30, 2020:

  • Montreal to Cancun: AC2426 replacing ZX1882
  • Cancun to Montreal: AC2427 replacing ZX1883

Between December 15, 2019 and April 30, 2020:

  • Montreal to Puerto Vallarta: AC2434 replacing ZX1818
  • Puerto Vallarta to Montreal: AC2435 replacing ZX1819

Between December 17, 2019 and April 30, 2020:

  • Montreal to San José (Costa Rica): AC2436 replacing ZX1844
  • San José (Costa Rica) to Montreal: AC2437 replacing ZX1845

If your travel itinerary has been impacted by this change, please click here to learn more.