TRAVEL ADVISORIES

COVID-19 updates: Cancellation of bookings

March 18, 2020

As announced, Air Canada plans to gradually reduce its scheduled capacity as of April 1, 2020. Given the rapidly evolving situation, further schedule adjustments have been made.

All Air Canada Vacations bookings scheduled to depart Canada between March 19 and April 30, 2020, inclusively, have been cancelled.

Affected customers whose bookings are cancelled will automatically receive a full credit for future travel valid for 24 months. If you have a Group booking, the future travel credit will be applicable to the same destination and same hotel.

Customers do not need to contact Air Canada Vacations or their travel agent as these credits will be processed automatically and will be sent to you by email. When you are ready to use your credits, you should refer to your invoice which contains your Air Canada Vacations booking reference number.

Please note that we are processing files in order of departure dates. Given the high volume of changes, we are working as quickly as possible and appreciate your patience.

Thank you for your understanding during these times of rapid change.

New flexible booking policy

April 1, 2020

CareFlex travel protection is offered free of charge for the month of March to give you more freedom to travel.

Our comprehensive travel protection plan allows travellers to change their booking, transfer their package, and cancel with an in-house travel credit and/or a partial refund up to 3 days before departure.

Free CareFlex travel protection is available for select destinations and resorts in Las Vegas, Mexico and the Caribbean, Hawaii, and Europe between March 5 and April 15, 2020 for travel between March 5, 2020 and April 30, 2021. See full details on our Travel protection plans.

Air Canada Responds to Transport Canada's Closure of Canadian Airspace to the Boeing 737 MAX Aircraft

October 29, 2019

In compliance with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.

Air Canada is updating its schedule to further optimize its fleet and re-accommodate customers. Given the uncertainty about the timing of regulatory approvals for the return to service of the Boeing 737 MAX, we are removing the Boeing 737 MAX from our schedule to June 30, 2020 and will continue to update plans as required.

As such, Air Canada Vacations' cancellation and rebooking policies are in place for affected customers. In collaboration with Air Canada, we are working to rebook impacted customers as soon as possible, but given the magnitude of Air Canada's 737 MAX operations, customers can expect delays in rebooking and in reaching Air Canada Vacations' call centres. We appreciate our customers' patience.

Customers are further advised to check the status of their flight on aircanada.com prior to going to the airport.

What should I do right now?
As changes are finalized in the flight schedule, customers whose flight times or flight numbers have changed can verify this information on the Air Canada app or the "Flight Status" tab on aircanada.com.

If you are travelling soon, you can also contact our Customer Care team at 1-800-296-3408 or call your travel agent. If you are travelling in a group, please communicate with your Groups coordinator. Please understand that priority is being given to customers travelling within the next 72 hours.

Alternate Travel Plans
If you currently have a reservation between now and June 30, 2020 for a flight that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

Customers and travel agents wishing to make voluntary changes, space permitting, to travel itineraries can call: 1-800-296-3408. If you are travelling in a group, please communicate with your Groups coordinator.

Can I change my reservation to fly on a different aircraft?
We have complied with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations so, until further notice, your flight will not be operated by the Boeing 737 MAX.

Will Air Canada Vacations cover my out-of-pocket expenses such as additional accommodation costs that I may incur as a result of these disruptions?
Our normal protocol for irregular events which are out of our control is in effect.

Flights operated by other carriers on behalf of Air Canada
We have been working to ensure we live up to our promise to get our customers to their destinations with as minimal disruption as possible.

In order to deliver on this, we have contracted other airlines with capacity to help carry our customers on a temporary basis.

I've been rebooked on an Omni Air International flight. What should I do?

Between now and April 19, 2020:

  • Vancouver to Honolulu: AC2411 replacing AC519
  • Honolulu to Vancouver: AC2410 replacing AC518
  • Vancouver to Kahului/Maui: AC2413 replacing AC537
  • Kahului/Maui to Vancouver: AC2412 replacing AC536

If your travel itinerary has been impacted by this change, please click here to learn more.

Between December 14, 2019 and April 19, 2020:

  • Vancouver to Phoenix: AC2414 replacing AC1054
  • Phoenix to Vancouver: AC2415 replacing AC1055

If your travel itinerary has been impacted by this change, please click here to learn more.

I have been rebooked on an Air Transat flight. What should I do?

Between December 1, 2019 and April 30, 2020:

  • Montreal to Cancun: AC2426 replacing ZX1882
  • Cancun to Montreal: AC2427 replacing ZX1883

Between December 15, 2019 and April 30, 2020:

  • Montreal to Puerto Vallarta: AC2434 replacing ZX1818
  • Puerto Vallarta to Montreal: AC2435 replacing ZX1819

Between December 17, 2019 and April 30, 2020:

  • Montreal to San José (Costa Rica): AC2436 replacing ZX1844
  • San José (Costa Rica) to Montreal: AC2437 replacing ZX1845

If your travel itinerary has been impacted by this change, please click here to learn more.

Flights operated by other airlines on behalf of Air Canada

October 29, 2019

Given Transport Canada's closure of Canadian airspace to the Boeing 737 MAX aircraft, we have been working to ensure we live up to our promise to get our customers to their destinations with as minimal disruption as possible.

In order to deliver on this, we have contracted other airlines with capacity to help carry our customers on a temporary basis.

I'm travelling on an Omni Air International flight. What should I do?

Between now and April 19, 2020

  • Vancouver to Honolulu: AC2411 replacing AC519
  • Honolulu to Vancouver: AC2410 replacing AC518
  • Vancouver to Kahului/Maui: AC2413 replacing AC537
  • Kahului/Maui to Vancouver: AC2412 replacing AC536

If your travel itinerary has been impacted by this change, please click here to learn more.

Between December 14, 2019 and April 19, 2020::

  • Vancouver to Phoenix: AC2414 replacing AC1054
  • Phoenix to Vancouver: AC2415 replacing AC1055

If your travel itinerary has been impacted by this change, please click here to learn more.

I’m travelling on an Air Transat flight. What should I do?

Between December 1, 2019 and April 30, 2020:

  • Montreal to Cancun: AC2426 replacing ZX1882
  • Cancun to Montreal: AC2427 replacing ZX1883

Between December 15, 2019 and April 30, 2020:

  • Montreal to Puerto Vallarta: AC2434 replacing ZX1818
  • Puerto Vallarta to Montreal: AC2435 replacing ZX1819

Between December 17, 2019 and April 30, 2020:

  • Montreal to San José (Costa Rica): AC2436 replacing ZX1844
  • San José (Costa Rica) to Montreal: AC2437 replacing ZX1845

If your travel itinerary has been impacted by this change, please click here to learn more.